Business Profile
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Evo TrainerThis business is NOT BBB Accredited.
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Complaints
This profile includes complaints for Evo Trainer's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 67 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/14/2022
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 8-14-22 I had a notification from my bank saying Bodyluxfitnesscareshop took 39.99 out of my acct ending 0117 in ,u wife's name Annette *****Business Response
Date: 08/30/2022
Business Response /* (1000, 5, 2022/08/15) */
There was an attempted charge of $39.99 on 8/11 & 8/14, but both transactions declined and money was never taken out of your wife's account.
Please let us know if you have any other questions.Initial Complaint
Date:08/12/2022
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I *may have ordered a trial product in July but I cancelled any subscriptions almost immediately, about a week later and was told no further charges would occur...now I am not certain if the product was even an evo trainer fitness product , it was a supplement, regardless...I CANCELLED, they just charged my debit card 39.99 for a subscription and took the only grocery funds I ( a senior) have! When you call their customer service, you have to deal with smart Alec reps that have no information as to why the charge happened or how you can find out what products were ordered to place you in their subscription...it seems all a big SCAM that they hope will be ignored by someone not paying (no pun intended) attention my MONEY is for me to live on!Business Response
Date: 08/19/2022
Business Response /* (1000, 5, 2022/08/15) */
Customer called on 8/12 requesting a refund for the $39.99. A refund was issued and her account was cancelled. Please wait 3-7 business days for the funds to appear on her card.
We do not sell supplements so unfortunately we are unable to provide any refunds regarding that. Thank you.
Consumer Response /* (2000, 7, 2022/08/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
There is a "But"....This has caused a delay in my health care, because the Evo company subtracted funds (without obvious consent) needed to pay for medication I regularly take, I had to be without and that has caused my symptoms to increase again while the banking process is completed... I did the responsible thing and cancelled the product, it should have cancelled any other commitments and if not I should have been made aware of any additional ph contact needing to be done...the waiting time is totally unfairInitial Complaint
Date:08/09/2022
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 5/23/22 I was charged $39.99 for an EVOTRAINER APP I did not want, need or knowingly agreed to. I called the telephone number on the credit card bill for the vendor listed as BodyLuxHealth. I was informed I would receive a credit for the purchase that I did not even know I made. The credit was never issued. I subsequently filed a fraud complaint with the credit card. It turns out the number for billing is a 3rd party support company and not BodyLuxHealth that is actually a company called EvoTrainer. They have refused to issue a credit and sent my credit card company a proof of purchase that did not identify the product or service they say I purchased. Further, in checking EVOTRAINER.COM on the internet I found the following in addition to a number of consumer complaints::
The identity of the owner of the website is hidden on WHOIS
The Tranco rank (how much traffic) is rather low
The website is located in a high risk country.
The registrar of this website is popular amongst scammers
This website has been voted to be a scam on Scamadviser
Negative reviews were detected for this websiteBusiness Response
Date: 08/24/2022
Business Response /* (1000, 5, 2022/08/11) */
Thank you for mediating this consumer complaint from our customer, case number: ****** ******. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. According to our records, the customer signed up for our fitness app for a free 21-day trial 4/12/22. After signing up, the customer was emailed information on how to install our fitness app, along with a passcode, so that they could immediately utilize the fitness app. The customer was charged $39.99 on 5/3 at the end of their trial as an auto-bill is set up for the customer's convenience. The customer filed a dispute with his financial institution on 6/14 and the customer called on 6/28, 6/30, 8/9, along w/ emailing on 8/9, requesting a refund. Each time, the customer was informed that his account was in a dispute and that we would not be able to provide an additional refund as he already received one when filing the dispute. On 8/9, the customer emailed requesting a refund again and was told, again, that due to the dispute, we would not be able to provide the refund. He immediately replied back stating he withdrew the dispute and that he needed a refund. As mentioned on the phone calls, email and the complaint that was filed, we requested that the customer please call our customer support line w/ the financial institution on the line stating so that they can confirm that the dispute was dropped. Once confirmed that the dispute is dropped, we would be more than happy to provide a refund. The customer sent an email showing that he was recharged on 7/5. Due to this, a refund was provided in the amount of $39.99 on 8/10/22. A confirmation receipt has also been emailed. Please relay this information to our customer and feel free to let us know should you have further questions.Initial Complaint
Date:08/03/2022
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
There have been charges on my bank account going back for months for $24.99. I've called two different numbers today and both numbers say that it's EVO TRAINERand they can't find anything account with my name on it and that's because I have no idea what it is. I tried emailing the email address they gave me and it didn't exist. I would just like my money back for all these months they have taken money out of my account and have then stop taking money from me!Business Response
Date: 08/24/2022
Business Response /* (1000, 5, 2022/08/05) */
Thank you for mediating this consumer complaint from our customer, Case Number: XXXXXXXX, ******* ******. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously.
Unfortunately, we were not able to locate any customer w/ the exact email address, name or home address w/ the information that was provided, but we were able to locate a customer by the name of ******* ***** w/ the same phone number that was provided. Is the customer familiar w/ this person at all?
Consumer Response /* (3000, 7, 2022/08/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not know the person they are referring to. I just need them to refund my account for all of the months they debited my account for $24.99.
Business Response /* (4000, 9, 2022/08/08) */
Hello,
Unless we are able to confirm that this customer is in fact the same customer account, we cannot provide a refund. Can you please provide your credit card number and expiration date? If you do not feel comfortable providing this info, we can have a customer agent call or you can call our support line at (XXX) XXX-XXXX. You can also email us at *******@evotrainer.com and speak with a customer service agent directly through email. You'll need to let them know that the account was located w/ your phone number and the account is under ********* ******* but you aren't sure who that is.
Also, please confirm the amount of refund you. The customer mentioned "all the months."
Consumer Response /* (4200, 11, 2022/08/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My card number is XXXXXXXXXXXXXXXX ex *****
Business Response /* (4000, 13, 2022/08/11) */
Thank you for providing the credit card number. As we are looking this up, can you please provide the months that you were charged for?Initial Complaint
Date:08/01/2022
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A monthly recurring charge has been placed on my credit card without my approval, from 3/6/2022 until 7/6/2022. The charge is from "Bodyluxfitnesscareshop XXXXXXXXXX CA". I contacted the company after the May charge and was told it was from the "Evo Trainer App" and that the recurring charge would be cancelled. There have been two subsequent charges. Today "Amia" told me she would cancel the recurring charge. I would like to make sure this happens, and I would like to be refunded the 5 monthly charges.Business Response
Date: 08/08/2022
Business Response /* (1000, 5, 2022/08/01) */
Thank you for mediating this consumer complaint from our customer, Case Number: XXXXXXXX, ****** *******. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously.
According to our records, the customer signed up for our fitness app on 11/15/21 for a free 21 day trial. After signing up, the customer was emailed information, including a password, on how and where to install our fitness app so that he could immediately utilize the fitness app. The customer was charged $24.99 once a month beginning 12/6/21 through 7/6/22 resulting in 8, $24.99 charges. We have refunded the customer all 8 charges and cancelled the customer's membership. The refunds should reflect on customer's account within 10 to 14 business days. Please be assured the customer's account has been cancelled and he will not incur any future charges.
Please relay this information to our customer and feel free to let us know should you have further questions.
Consumer Response /* (3000, 7, 2022/08/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
According to my bank's website, only a single refund of $24.99 has been received. Please see copy of my credit card report, attached. If the full refund ($199.92) is issued the proposed settlement would be approved.
Business Response /* (4000, 9, 2022/08/04) */
As mentioned previously, please allow 10-14 BUSINESS days for the credits to appear. The refunds are not instantaneous and takes time for the financial institutions to process. We are showing that it has been refunded on our end but please let us know If the customer still has not received the refund by the 14th business day.
Consumer Response /* (2000, 11, 2022/08/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you; I will await the full refund.Initial Complaint
Date:07/31/2022
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 73/22 I was charged $39.99 from Apexfitnesspremiumcare. I called the number and spoke with a customer service rep. She said I purchased something in May and in the terms and conditions I was signed up for Evo Trainer app that I should have downloaded. Well I'm disabled so downloading a fitness app makes no sense. I had no clue that I was signing up for this and think it's shady business to bury it in some purchase which looking back at my purchases for May I bought cat litter and gas for that month. I want my money refunded and no further charges on my card.Business Response
Date: 08/04/2022
Business Response /* (1000, 5, 2022/08/01) */
Thank you for mediating this consumer complaint from our customer, Case Number: XXXXXXXX, **** *******. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously.
According to our records, the customer signed up for our fitness app on 05/20/22 for a free 45 day trial. After signing up, the customer was emailed information, including a password, on how and where to install our fitness app so that she could immediately utilize the fitness app. The customer was charged $39.99 on 7/3/22 at the end of their trial as an auto-bill is set up for the customer's convenience. The customer called on 7/31 stating she wanted to cancel her account & our agent immediately cancelled her account. We have refunded the customer in the amount of $39.99 and cancelled the customer's membership. The refunds should reflect on customer's account within 3 to 7 business days.Please be assured the customer's account has been cancelled and she will not incur any future charges.
Please relay this information to our customer and feel free to let us know should you have further questions.
Consumer Response /* (2000, 7, 2022/08/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They refunded my money.Initial Complaint
Date:07/24/2022
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 6/23 I was scammed by a sweepstakes that required I add this - where everything was represented as free except for shipping and $2.
After I "completed order" I was charged $69 and was also enrolled in a membership in EvoTrainer with reoccurring monthly charges. I want those charges reversed and confirmation that no further charges will occur. Total scam.Business Response
Date: 08/11/2022
Business Response /* (1000, 5, 2022/07/26) */
Thank you for mediating this consumer complaint from our customer, Case Number: XXXXXXXX, Stephani ******. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously.
According to our records, the customer signed up for our fitness app on 07/24/22 for a free 21 day trial. After signing up, the customer was emailed information, including a password, on how and where to install our fitness app so that she could immediately utilize the fitness app. The subscription has now been cancelled, as of 7/26/2022. Since the cancellation occurred within the trial period, the customer has not been charged and will not incur any future charges.
As for the $69 the customer was charged, we do not sell anything other than our Evotrainer app nor do we have anything at that price point. Due to this, we are unable to provide a refund for a product that we do not provide.
Please relay this information to our customer and feel free to let us know should you have further questions.
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