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Evo TrainerThis business is NOT BBB Accredited.
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Complaints
This profile includes complaints for Evo Trainer's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 66 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/19/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I noticed there was a $39.99 charge on my account and I didnt know what it was. I called the number for which it was a third party and they said I authorized a monthly charge in the terms. First , i never authorized this and second , I never received any confirmation email . The third party wouldnt say their name but it was for Evo Trainer and this amount has been taken out for the last 8 months totaling $319.92!!!. I need some resolution to this. They said they would refund the last month but that isnt acceptable. When you look up the company there is nothing to be found. Its a total scam!Business Response
Date: 10/24/2022
Thank you for mediating this consumer complaint from our customer,Case Number: *****************************************. Our company strives to make sure that our customers are 100%satisfied, so we take consumer complaints very seriously.
According to our records, the customer signed up for our ********************** app on 4/15/22 for a free 21 day trial. After signing up, the customer was emailed information, including a password, on how and where to install our fitness app so that she could immediately utilize the fitness app. However, it seems the customer may have made a typo when she input her email. We had ******************* and according to the BBB complaint, her email appears to be ******************** Due to this, she may have not gotten any of the emails to set up login to utilize the fitness app. We apologize for the inconvenience. The customer was charged $39.99 on 5/6, 6/6, 7/6, 8/6, 9/6, &10/6; 6 charges of $39.99, totaling $239.94. We do see that the customer called in to cancel her subscription on 10/19 and was provided 3 of the 6 refunds. Of the 3 remaining, we were able to refund the customer electronically for one of them. The remaining 2, totaling $79.98, will be sent by check. We sincerely apologize for the inconvenience. The 4 electronic refunds should reflect on customer's account within 7 to 10 business days and the paper check should arrive within ***** business days. Please be assured the customers account has been cancelled and she will not incur any future charges.
Please relay this information to our customer and feel free to let us know should you have further questions.Initial Complaint
Date:10/13/2022
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Multiple charges have been deducted from my credit card. That I did not know about.it started 5/15/22 for the amount $39.99,and its been charging every month after that. I don't know what is this about or what its offering that I could benefit from . I would like to get all the money that was charged to my credit card back. I canceled it today 10/13/22 in hopes that they don't continue to charge me for something I did not sign up or was not aware that the above charges would be automatically deducted from my credit card that I didn't authorized these charges. And Shame you you guys for allowing these affect a lot of could have been potential customers one day.Business Response
Date: 10/13/2022
Thank you for mediating this consumer complaint from our customer,Case Number: ******************* De La ****. Our company strives to make sure that our customers are 100%satisfied, so we take consumer complaints very seriously.
According to our records, the customer signed up for our ********************** app on 4/21/22 for a free 21 day trial. After signing up, the customer was emailed information, including a password, on how and where to install our fitness app so that she could immediately utilize the fitness app. The customer was charged $39.99 on 5/12, 6/12,7/12, 8/12, 9/12, & 10/12; 6 charges of $39.99. We do see that the customer called in to cancel her subscription on 10/13 but there wasnt a request for a refund, just a cancellation. We have gone ahead and refunded the customer all 6 charges and cancelled the customers membership. The refunds should reflect on customer's account within 10 to 14 business days. Please be assured the customers account has been cancelled and she will not incur any future charges.
Please relay this information to our customer and feel free to let us know should you have further questions.Customer Answer
Date: 10/14/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. thank youbut I never signed up in any app but appreciate the fast response. and I hope is true that i get my full refund back
Sincerely,
***** De La ****Initial Complaint
Date:10/11/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dates of the unauthorized transactions are 10-9-22, 9-12-22, 8-10-22, and 7-11-22. All of them were a charge of $39.99. Called customer service and was told the company was EVO TRAINER, to whom I have never made a purchase of any kind. I have also never authorized any of these 4 charges, all were unauthorized transactions. I have tried to contact EVO TRAINER personally but have never been able to reach anyone at all. My goal is simply to be refunded the amount of all 4 transactions from my bank account, which totals $159.96 which I would ask to receive a full refund. These instances have caused both my husband and I to question one another's actions as well as caused untrustworthy mess, all because of a third parties negligence.Business Response
Date: 10/12/2022
Thank you for mediating this consumer complaint from our customer,Case Number: ******************************************. Our company strives to make sure that our customers are 100%satisfied, so we take consumer complaints very seriously.
According to our records, the customer signed up for our ********************** app on 6/18/22 for a free 21 day trial. After signing up, the customer was emailed information, including a password, on how and where to install our fitness app so that she could immediately utilize the fitness app. The customer was charged $39.99 on 7/9, 8/9,9/9, & 10/9; 4 charges as the customer mentioned. We sincerely apologize that the customer had difficulties reaching our customer support. For future reference, our number is (855) 207-1119. We have gone ahead and refunded the customer all 4 charges and cancelled the customers membership. The refunds should reflect on customer's account within 10 to 14 business days. Please be assured the customers account has been cancelled and she will not incur any future charges.
Please relay this information to our customer and feel free to let us know should you have further questions.Initial Complaint
Date:09/14/2022
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been fraudulently charged for this subscription since November 5 2021. No confirmation email was sent to me until I caught the unauthorized charges today September 13 2022, and the confirmation email was to confirm I was cancelling. I requested a full refund, as I never signed up for this subscription in the first place. The charges to my credit card were listed as Premium Health, which looks as though it is a bill for healthcare, which is why I missed it for so long. I have been battling cancer since May 2021. When I contacted the number listed next to the charge, customer service representative stated they handle customer care for 30 different companies, she simply asked me what was amount of fraudulent charge, and gave me another customer care number to call which she was instructed to give for that amount of charges. When I contacted the new customer care number, they were able to cancel subscription with my name, address, and telephone number, but stated they could not issue a full refund because that information is my true identity. My name address and telephone number is public information and could easily be looked up. Contact number provided on my statement ************** and redirected when I called was *************.Business Response
Date: 09/15/2022
Thank you for mediating this consumer complaint from our customer,Case Number: *******************************************. Our company strives to make sure that our customers are 100%satisfied, so we take consumer complaints very seriously.
According to our records, the customer signed up for our ********************** app on 10/15/21 for a free 21 day trial. After signing up, the customer was emailed information, including a password, on how and where to install our fitness app so that she could immediately utilize the fitness app. The customer was charged $24.99 once a month beginning 11/05/21 through 9/5/22 resulting in 11, $24.99 charges. The customer called on 9/13/22 requesting a cancellation & refund. The customer accepted 3 charges to be refunded. The customer emailed the following day requesting that all 11 transactions be refunded, not just the 3. As a courtesy, we have refunded the remaining 8 transactions. Unfortunately,3 of them did not go through, so we will be mailing a check for those 3 missing refunds in the amount of $74.97 ($24.99x3 = $74.97). This should reflect within **** business days. The remaining balance of $74.97 will be mailed. Please allow ***** business days for it to arrive. Please be assured the customers account has been cancelled and she will not incur any future charges.
Please relay this information to our customer and feel free to let us know should you have further questions.Customer Answer
Date: 09/15/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:09/01/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Not at all happy, I have tried to cancel my subscription, but they keep charging my account for *****. So I put a block on my card. Bad customer serviceBusiness Response
Date: 09/07/2022
We sincerely apologize the customer has been having such difficulties reaching our customer support and getting her subscription cancelled. We have gone ahead and cancelled the customer's account and refunded the customer her 2 charges on 6/11 & 7/17. Please wait **** business days for the credits to go through. Again, we sincerely apologize for this and hope that she signs us up again with us in the future.Initial Complaint
Date:08/31/2022
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Multiple charges have been deducted from my credit card that I did not know about.8/29/22 Perfectdreamssuperelecttel $24.99 8/23/22 Transessenti $39.99 8/12/22 Correct heal $86.45 8/12/22 Correct heal $82.31 8/03/22 Supremeinteriorhomedestel $82.45 7/29/22 Perfectdreamssuperelecttel $24.99 7/25/22 Splendidgardeningsolut $39.93 7/11/22 Correct heal $86.45 7/05/22 Supremeinteriorhomedestel $44.99 6/29/22 Perfectdreamssuperelecttel $24.99 6/09/22 Correct heal $86.45 6/09/22 Correct heal $82.31 6/05/22 Supremeinteriorhomedestel $64.99 5/09/22 Correct heal $82.45 5/09/22 Correct heal $86.31 4/25/22 Upliftingfitrighthomeltel $72.33 4/05/22 Correct heal $89.85 4/05/22 Correct heal $87.99 3/25/22 Upliftingfitrighthomeltel $72.97 3/25/22 Correct heal $6.49 3/25/22 Correct heal $19.98 3/25/22 Correct heal $7.48 On 3/21/22 I bought a smart watch ($11.94) that never worked and I discarded the watch. I was not aware that the above charges would be automatically deducted from my credit card. I would not have authorized these charges.Business Response
Date: 09/07/2022
Thank you for your inquiry. Unfortunately, none of those descriptors that the customer mentioned are ours. Furthermore, the prices points that the customer mentioned ******, *****, *****, *****, etc) are not our price points and we do not sell smart watches. We only provide a monthly subscription for our evotrainer which is a fitness app. The customer may want to reach out to their financial institution to see if they can get a phone number or email linked to those descriptors that was provided. Please let us know if you know if you have any questions.Customer Answer
Date: 09/09/2022
Complaint: 17895233
I am rejecting this response because:
Sincerely,
*********************Customer Answer
Date: 09/10/2022
Subscriptions to services that were not authorized. The online purchase of the Evo Trainer resulted in unexpected and repeating charges to my credit card.Business Response
Date: 09/14/2022
Hello, As mentioned on the previous BBB from 9/7/22, we are not affiliated with any of those companies & None of those descriptors that the customer mentioned are ours. Additionally, the customer has never been a customer of ******************** as he is not in our system. If he was, we would be more than happy to provide a refund, but since he is not our customer, we are not able to provide a refund for something that doesn't exist. As mentioned previously, the prices points that the customer mentioned ******, *****, *****, *****, etc) are also not our price points and we do not sell smart watches. Again, the customer may want to reach out to their financial institution to see if they can get a phone number or email linked to those descriptors that were provided.
Customer Answer
Date: 09/14/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.This response is beyond my ability to continue without legal assistance. It is not worth my time or money. You got me!
Sincerely,
*********************Initial Complaint
Date:08/27/2022
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have noticed a recurring charge on my card for the last 4 months now, I've been trying to contact the company to cancel whatever this is and request a refund. There's no contact info, or anything that shows why I'm being charged...the transactions have taken place on 05/23, 06/21, 07/25, and 08/27...I have not signed up for any fitness apps or bought anything, I have a torn acl and am awaiting surgery...I obviously can't be working out, so why would I have purchased this? I would like them to cancel these recurring charges and refund the 4 months that have been taken, each in the amount of $39.99 totaling $159.96Business Response
Date: 09/01/2022
Business Response /* (1000, 5, 2022/08/30) */
Thank you for mediating this consumer complaint from our customer, Case Number: XXXXXXXX, ******* ********. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously.
According to our records, the customer signed up for our fitness app on 4/27/22 for a free 21 day trial. After signing up, the customer was emailed information, including a password, on how and where to install our fitness app so that she could immediately utilize the fitness app. The customer was charged $39.99 on 5/21,6/21, 7/25, and 8/27. We sincerely apologize if the customer had difficulties reaching our customer support. For future reference, our number is (XXX) XXX-XXXX. We have refunded the customer all 4 charges and cancelled the customer's membership. The refunds should reflect on customer's account within 10 to 14 business days. Please be assured the customer's account has been cancelled and she will not incur any future charges.
Please relay this information to our customer and feel free to let us know should you have further questions.Initial Complaint
Date:08/26/2022
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
August 26, 2022 SUMMARY: Premium Living Gadgets Sup -- Billing dispute Evo Trainer **** * ******* *** *** * *** ********* ** ********** (Evo Trainer lists several addresses in Florida; not certain which one applies.) *************************/ ***** ********; ***** ******** Summary of unauthorized charges to Citibank Master Card ending in -**** (account now has a different card number. 1. 12/03/2021 $24.99 2. 01/03/2022 $24.99 3. 02/03/2022 $24.99 4. 03/03/2022 $24.99 5. 04/03/2022 $24.99 6. 05/03/2022 $24.99 7. 06/03/2022 $24.99 8. 07/03/2022 $24.99 9. 08/03/2022 $24.99 Total $224.91 Refund to Citibank Master Card ending in -**** 1. 08/09/2022 $24.99 August 3, 2022: I spoke with Premium Living Gadgets Sup at ***** ******** (someplace in California) on August 3, 2022, to report the above. I was referred to "Evo trainer" at. Full refund of all charges totaling $224.91 to method of payment was specifically requested. Agent agreed to refund only the most recent payment but rejected request for full refund. There was never any agreement to enter into this monthly payment scheme. There was no cardholder authorization for any of the debit transactions. No goods or services of any kind were ever received from the vendor in return for any of these payments. ***** ********Business Response
Date: 09/06/2022
Thank you for mediating this consumer complaint from our customer,
Case Number: 67535462,
Sandra Vogel. Our company strives to make sure that our customers are 100%
satisfied, so we take consumer complaints very seriously.
According to our records, the customer signed up for our fitness app on
11/12/21 for a free 21 day trial. After signing up, the customer was emailed
information, including a password, on how and where to install our fitness app
so that she could immediately utilize the fitness app. The customer was charged $24.99 once a month
beginning 12/03/22 through 8/16/22 resulting in 9, $24.99 charges. The customer
called on 8/4/22 requesting a cancellation & refund for all 9 charges. It
looks like all 9 refunds were attempted that day, but unfortunately, it seems
only 1 went through. We sincerely
apologize for this and the delay in refund. We have gone ahead and refunded the remaining 8 charges
($24.99*8=$199.92) charges and cancelled the customer’s membership. The refunds
should reflect on customer's account within 14 to 21 business days. Please be assured the customer’s account has been cancelled and she will not
incur any future charges.
Please relay this information to
our customer and feel free to let us know should you have further questions.Initial Complaint
Date:08/24/2022
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have had a recurring charge on my account since January, of $24.99. I got to the bottom of what it was finally today 08/24/22. I called the company and they would only reimburse 1 month. I have NEVER used there product. Don't have an app on my phone. I live in Michigan this company is in California. I have never heard of it. I need a full refund of my money not just one month! I am a senior citizen on a fixed income.Business Response
Date: 08/31/2022
Business Response /* (1000, 5, 2022/08/25) */
Thank you for mediating this consumer complaint from our customer, Case Number: XXXXXXXX, ****** *****. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously.
According to our records, the customer signed up for our fitness app on 12/25/21 for a free 21 day trial. After signing up, the customer was emailed information, including a password, on how and where to install our fitness app so that she could immediately utilize the fitness app. The customer was charged $24.99 once a month beginning 1/16/22 through 8/16/22 resulting in 8, $24.99 charges. We have refunded the customer all 8 charges and cancelled the customer's membership. The refunds should reflect on customer's account within 10 to 14 business days. Please be assured the customer's account has been cancelled and she will not incur any future charges.
Please relay this information to our customer and feel free to let us know should you have further questions.Initial Complaint
Date:08/19/2022
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This Company does not truly exist, they are only a call center that has no verifiable Corporate office. They said I ordered a trial product from a merchant that offered *Evo Trainer services....I did not (* my bank has absolutely no record of any product or merchandise) which included a free 30 day subscription that transferred to a paid membership with a monthly charge of $39.99. I called them after aforementioned charge showed on my debit card, I was told it was cancelled immediately funds would be returned to my card, the issue now is my bank will not release funds without proof from Evo Trainer of subscription authorization that includes: *last four of card used, *date of paid membership request, *authorization code and amount of membership, I called*Evo Trainer (6xs) and repeatedly was told; by CALL CENTER, that I ordered a product that gave them authorization (again "I DID NOT") I requested proof of such and was told they did not have anything to send me, I asked for a corporate number, manager or supervisor at a main office, they said there is no one and nothing to give me any further contact to. This call center seems to be just a front. I am so upset and stressed out, my bank is threatening to hold funds 30days or until the *Evo Trainer company and the subscription request can be paperwork verified. ***PLEASE HELP*** thank you very much.Business Response
Date: 08/31/2022
Business Response /* (1000, 5, 2022/08/24) */
Hello ******,
We are sorry to hear that the customer ishaving trouble with their financial institution holding the refund. Unfortunately, once we issue the refund, it is out of our hands and we are not able to do anything further. The customer was charged $39.99 on 8/12 7:33am and was refunded 20 minutes later at 7:46am. As for the order confirmation, please check your email. It could have gone into the spam box.
Please relay this information to our customer and feel free to let us know should you have further questions.
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