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Business Profile

Pens and Pencils

Endless Pens, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pens and Pencils.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/17/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 19th I purchased a Nahvalur Piston Wrench for my Nahvalur fountain pen. When I received the wrench I discovered it didnt work on my fountain pen. I contacted Endless Pens on January 26th via email. On January 28th they replied telling me the wrench works on all ******** piston fountain pens. They asked me to send pictures and also mentioned the item was not returnable because their policy states items under $15 are non-returnable. On January 30th I sent three pictures showing their wrench doesnt work. I also stated that since they were advertising this wrench as one that works with all Nahvalur fountain pens it was false advertising and I was owed a refund. On January 31st they replied stating the wrench should work, they would not give me a refund, and that I should contact Nahvalur. On February 1st I replied to Endless Pens stating that I contacted Nahvalur. They sent me a wrench and it didnt look like the one Endless Pens sent me. The wrench from ******** worked perfectly. On February 3rd they asked me to send a photograph of the Nahvalur wrench. On February 4th I sent three photos of the Nahvalur wrench. On February 4th they thanked me for the pictures and stated they would get back with me. Ive sent a few emails between the 4th and today the 14th to Endless pens asking for an update. I have not received any replies. In order to make this right, I want a full refund of what I paid plus the packaging and postage cost to send their falsely advertised wrench back to Endless Pens.

    Business Response

    Date: 02/17/2025

    It seems this customer was not patient enough and expected a refund on the spot. We sent him a refund oin 2.15 and there was not a point in our converstaion where we said we would not refund him. Patience is an art that some don't have 

     

    I have attached screen shots of the refund 

    Customer Answer

    Date: 02/19/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    I reached out the company asking for an update with no reply. I received the refund after I told them I was submitting a complaint to the Better Business Bureau.  

    As for the refund, the documentation clearly states that their policy was not to issue a refund regardless of the fact their advertising was incorrect. 

    Sincerely,

    **** *******

  • Initial Complaint

    Date:11/19/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A Pre order was placed on 11 Aug 2024. In accordance with the 99 day pre order policy, a request was submitted on 16 Nov to maintain the pre order and receive store credit equal to the value of the pen. This was ignored and a 10% refund was issued, which was never requested. A follow up email was sent to Endless pens to clarify the issue on 17 Nov, and they responded with incorrect information regarding their published pre order policy, conveying that that is not an option. Below is the published policy."We will ship all Pre-Orders within 99 days. If we do not ship your Pre-Order item(s) within that time frame, you may choose the following options:Wait for the pre-order and receive an additional 10% cash refund or Store Credit of the value of the pen.Cancel the Pre-Order and receive 100% refund."I am requesting that they follow their own published pre order policy and maintain the pre order, while issuing store credit equal to the value of the pen.

    Business Response

    Date: 11/19/2024

    We are not too sure what the issue is. 

     

    The customer placed an order for a pre-ordered item, We have a pre-order policy as he has clearly stated, we were unable to meet the deadline of shipping within the 99 days and therefore offered the customer the option of a 10%b refund to hold the pre-order or 100% cash refund and cancellation of the order. From the email correspondance you will not that the customer accepted a 10% refund to hold his order. When we did this he wrote to us staying we did not honor our policies to which we replied we had -He then sent a further email with a screen shot of our poliucy and a few mnuted after that sent a further email saying 

    "Actually please disregard. I'm fine with proceeding as is and apologize for the hassle." 

    We then received this complaint. we have written back by email to the customer and offered him the cancellation and refund again if thats what he wanted we never once refused this claim.

    Attached the FULL email correspondance between us and the customer about this order 

     

     

    Customer Answer

    Date: 11/20/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  You may note that the emails dated 16 and 18 NOV clearly state i requested store credit and that they issued a cash refund instead.  The follow up emails support this.  There is nothing untrue in what they said, but they did quote me out of context to look more favorable.

    Sincerely,

    ******* *******

Endless Pens, LLC is NOT a BBB Accredited Business.

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