We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Plasma Donation

Octapharma Plasma, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plasma Donation.

Complaints

This profile includes complaints for Octapharma Plasma, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Octapharma Plasma, Inc. has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/18/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 16th, I went into Octopharma Plasma to donate, it had been some time to donate, but they had a new donor incentive for $100 and its a good cause. I had to watch this two introductory videos and answer 60 questions on a iPad about my general health. Then I preceeded to have someone draw blood from my finger and weight, took my blood pressure and unprofessional left me there for 10 minutes, before telling me my pulse was low at 44 and I could not donate the minimum is 50. I work out, no surprise my pulse is low. There was no mention of low pulse being a disqualify in the videos and the screening questions. A complete waste of time of an hour and fifteen minutes, I left with this news. I should be compensated the $100 gift card promised for being unprofessional and wasting my time.

      Business Response

      Date: 12/12/2024

      We follow the *** recommendations, requiring a donor's pulse level being at a minimum of 50.  This is what the *** requires, and we are regulated by the ****  His issue is with the ***, not us.  This is out of abundance of caution for donor safety.  If the donor was to donate with a low pulse rate he could have an adverse effect.  

      Customer Answer

      Date: 12/12/2024

       
      Complaint: 22565947

      I am rejecting this response because: this is not mentioned in their introduction videos or answering ridiculous questions prior to donating, if so I would not have wasted an hour an half for nothing, I'm athletic pulse is low,  misleading fraudulent business 

      Sincerely,

      ******* *****

    • Initial Complaint

      Date:11/13/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      November 13th 2024 I was verbally attacked, harassed, and verbally assaulted by 2 black female employees at the OctaPharma Plasma donation center located in *****************I was discriminated against due to miscommunication.I am a white, blonde hair, blue eyed woman and I want justice to be served.They have numerous cameras here, and they deliberately are accepting and tolerating this behavior with these two employees. This is ridiculous for someone who is trying to donate plasma, to help others, and collect money to help better their lives at the same time be insulted and had numerous threatening words spoken to her.Absolutely uncalled for and henious. Then, I was denied by the manager, who was also black, to leave- after I was the one who was just verbally attacked, assaulted, and humiliated.

    • Initial Complaint

      Date:09/24/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been frequenting OctaPharma Plasma, to help sustain life by donating Plasma multiple times a week for the last 3 years, at this location. I've consistently had bad experiences with staff here, regarding being greeted/checked in/hooked up to the machines/unhooked from the machines/issues with malfunctioning machines due to improper insertion IV/bleeding out from improper wrapping methods/issues with protein testing and obtaining results to continue donating/issues with getting money for donating/negligence and neglect from staff in general. I'm currently waiting in line to be checked in, there's only three other people waiting other than myself. I've been waiting for ********************************* because the staff continues to walk away from the front desk to attend to other matters. All of the people waiting, have addressed the issue to the staff, just to be told, "we're doing the best we can". Waiting 45 minutes to an hour on a very slow day, just to get checked in, is uncalled for and unprofessional. My time is just as important as anyone else's. They expect you to help save lives, however, the staff does not make it easy on those willing to donate. Something needs to change! This location is run very poorly and very unorganized.

    • Initial Complaint

      Date:04/26/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 23rd I donated plasma but when it was time to process my payment which was $40 owed to me I was told that my payment was already processed and there's nothing further they can do, even though I showed I hadn't been paid. I attempted to contact the bank which told me there was no payment processed or pending. Octapharma also spoke to the bank. A problem that should've been resolved in 24 hrs has not been resolved. They took my plasma but didn't pay me. Transaction # ********

      Business Response

      Date: 05/16/2024

      We spoke to ******************** on May 1, 2024.  We confirmed that he still had not received his payment and this was corrected.  ******************** stated that he would be in later today to donate again.  We offered him an express pass to use during his visit.  ******************** was very complimentary of the ****** Management Team and their professionalism. 

      We believe that this matter has been handled satisfactorily.  

    • Initial Complaint

      Date:12/02/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to go donate plasma yesterday (12/1/2022) and they still have not yet paid me the $100 I am owed. They are giving me the run-around and stating that their services are down, and I am in a situation where every dime is very important. They do not tell you that the money will not be on your card on the day of the donation until after the donation. They stated that they would give me a card with money on it, but I cant withdraw from it and the money isnt on my card yet because I was not given a *** to withdraw it with. I need to take the money off the card and put it into my Suncoast account, but they tell me that I have to swipe it to use it at other establishments, but this is not something I want to do theyve told me that I will have to call back another day to have the *** set up.

    • Initial Complaint

      Date:08/01/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went in to October today to donate plasma.. I was told prior to donating that I would receive $100.. I had this clarified with the director Savannah prior to donating ing. Once my donation was completed I only received $55. I told them it was incorrect and to get Savannah. Tperiod the girl came back and told me it would be 15 or 20 minutes before she could speak to me. I told them I had to leave for work And that was unacceptable as we had discussed this prior to my donation. She came out of the office angry and and said she would not change the amount the amount. The 2 other girls at the receptionist desk who told me she said yes were there and she said they must have misunderstood her. I told her the only reason I donated was for the $100 that's why I clarified it prior to doing this period now that you have my blood and it's completed You don't want to pay me what was promised.. I feel I have been lied to been lied to betrayed and by medical staff at that. My blood is gone my plasma is gone and there's no replacing it you sing it. I want the money that was owed to me. I called the corporate office and they told me to go on their app and leave a comment that there was nothing they could do. I am so upset About being lied to!

    Octapharma Plasma, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.