Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/21/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So Red Cap installed the incorrect Air Handler Heat pump in our house must note they sold us the top of the line LenoxAC unit at the time 14k with nothing but issues from day one.. They installed a gas unit when they should have installed a unit that was propane compatible. We had several issues with our Lenox unit shutting down during ******* due to safety reasons. Two years after installed they realized and admitted to their mistake. We were told that they will be replacing our Air Handler Heat pump with the correct one at noon charge to us. We just recently had our house inspected we were told they we lied to and the unit we had in our house was the original unit they just cut into the unit and replaced parts. I have added pictures that shows the location they cut into our brand new unit to replace parts and try to paint over the metal. I am sure the work they did was not permitted either. I tried calling the office several times ask to speak to a manager. They just took my name down and still have not received a call back from ******. I am highly disappointed of being taken advantage of. As a veteran this cuts deep to trust a company to do the job right the first time and lie about replacing something that was not replaced.

  

  Business Response

  Date: 03/06/2024

  Hello ******************,

  We want to apologize profusely that this was your experience with Red Cap Plumbing, Air & Electric. This is not the impression we want to leave with you at all. Since your situation occurred, we now have a brand new leadership team who is devastated to hear about these details. We would like to do whatever it would take to make things right.

  Your situation has been elevated to our Head of HVAC as well as our President. We will have one of our HVAC managers, ****** "*****" **********, contacting you shortly to come out to your home and assess your concerns.

  Thank you,
  Bri S., Marketing Manager
  Red Cap Plumbing, Air & Electric

  
  
  

  Customer Answer

  Date: 03/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:02/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Early 2023 I had a rep from red cap plumbing to come out to take a look at my problem. My shower was backing up. ******* told me that i need to have my sewer relined and I'd never have a problem. I should also replace my toilets and i would never have a problem again being the toilets are commercial high pressure. I was also told there are rebates for the toilets and the sewer. Well weeks later after the job was complete i still had a problem. Plumbing techs came a went. The finally proposal is $ 6000. I am still unsure about paying this as I'm already indebted for the balance i have not paid yet. Having yet another bill to fix the original problem doesnt seems fair. Also i have never received any rebate for any toilet or sewer or application fee. This could have helped me plenty. I have over the past couple weeks requested the rebate department to take care of this and to also send me a copy of the itemized bill and video footage. I have yet to fix my sewer problem or receive any rebate

  

  Business Response

  Date: 02/21/2024

  Hello,

  We have come to a resolution with the customer and are finalizing the details. 

  Sincerely,
  Bri S. Marketing Manager

• Initial Complaint

  Date:01/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Horrible on every level .From the quote to the cleanup.I would be extremely embarrassed to work for this company.I am embarrassed enough that I trusted them.Do Not ***************** You have been warned!!!!

  

  Business Response

  Date: 01/26/2024

  Good morning,

  Our Head of Plumbing, *********************, has tried to contact Mr. **** via phone twice to gather more feedback on his complaint. He is going to try contacting him via email today. Our team was under the impression that this job was completed, so ************** would like to understand the details of Mr. ****** desired settlement of "finishing the job".

  If Mr. **** can answer **************' communications at his earliest convenience, we would be pleased to help make things right and get him taken care of quickly. **************' contact information is below.

  *********************, Head of Plumbing
  ********************
  ************

  Sincerely,
  **************
  Marketing Manager, Red Cap Plumbing Air & Electric

• Initial Complaint

  Date:01/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A contract for a whole home repair was signed on 9/26/2023. 50% down payment. i was advised that the job would take a couple of days to complete, The job was started however, still not completed as of today. 5 months. A hole with exposed pvc pipes. Metal water faucets ***** off but not removed. I lost a tenant and revenue from a rear efficiency unit because of no water. November 9th the water was turned back on however, still without hot water since October 2023 in the efficiency. I was scheduled for service approximately 5 times, conformed. No one showed up. I have constantly tried to resolved this issue with supervisors and managers. I waited all day again today, nobody showed up, Really frustrated at this point.

  

  Business Response

  Date: 01/19/2024

  Hello,

  Our Head of Plumbing, *********************, contacted ************************* via email on Friday, January 19th at 9:35am to the email address we have on file: **********************.

  Our Plumbing Service Manager was scheduled to visit ************ at his home on January 9th, **** - but this appointment was cancelled without explanation. For this, we apologize profusely and want ************ to know this is not acceptable nor how we handle business. 

  Our Head of Plumbing, *********************, stated in his email to ************ today that he would like to send a Technician to his home, free of charge, to come look at his challenges with his water heater if he is available on Monday, January 22nd. ************** just needs to know **************** availability and it can be taken care of same day as long as we can get the parts and equipment needed.

  Sincerely,
  **************, Marketing Manager
  Red Cap Plumbing, Air & Electric
  ********************

  Customer Answer

  Date: 01/22/2024

   
  Complaint: 21123492
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:12/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My spare bath was backing up in both the toilet and shower. Red Cap told me I had a serious problem. The branch line to the sewer was collapsed and sewage would be coming back into my home. The estimate was shocking but I felt pressured to get it repaired. I was assured by their technician it could be completely repaired by their company the next week. I could not be there at the time of the repair. When Red Cap completed the job, I was immediately charged and sent an email invoice. I came home to a disaster. The bathroom toilet was no longer in its previous position and was awkwardly angled. I found broken bits of tile and dirt throughout. When I inspected outside, I found that they created a new access to my crawl space by removing the wood siding and loosening the bricks from the foundation of my home. The ***************** were piled in the dirt. The hole was covered with a thin piece of plastic taped to the remaining siding with painters tape. The new sewer pipe was not suspended but instead laying on the remaining loose brick. I immediately called Red Cap and was put in touch with a supervisor. He claimed to be new and not know anything about the job. He stated he understood my concern and would call me back the next day. He didnt. I made several calls and was ultimately told they would make it right but needed a 3rd party to fix the damage. It has now been over a month of frustration. I have left messages, emails, etc. with no response. I have since found out the price I paid for this damage was in fact astronomical, the tech sent to diagnose the problem is not a licensed plumber, the tech sent to do the job is not a licensed plumber, Red Cap required a permit from the city of Tampa and did not get one, no inspection was done, and this seems to be a pattern for Red Cap.

  

  Business Response

  Date: 01/08/2024

  Hello,

  Our Marketing Manager, **************, contacted ****************************************************** via email at 11:00 AM on Thursday January 4th to offer to compensate ****************** for the damages to her home that were incurred by Red Cap Plumbing, Air & Electric.

  On Thursday January 4th at 12:56 PM, ****************** shared that she will be having another contractor to look at her siding and bricks to get an estimate on how much repairs will cost. ****************** said she will let Red Cap know once that process is complete so we can come to an agreement on the compensation plan to make things right.

  Sincerely,
  ***************************
  Call Center Manager

   

  Customer Answer

  Date: 01/08/2024

   
  Complaint: 21040112
  
  I am rejecting this response because: it took a negative online review and someone from their marketing department to get a call back from their plumbing manager.  The work was inspected by another plumber and was not up to code which given the lack of permitting and inspection is not a surprise.  They never apologized, or acknowledged the work or damage done.  They did offer to repair the siding.  I told them I no longer trusted the company and would be getting the plumbing corrected from another plumber and a contractor for the siding.  
  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 01/10/2024

  We apologize for any technical difficulty on the BBB side. We are sharing our message again below from 1/8/2024 after ****************** posted her last response. As of 1/9/2024, Red Cap Plumbing, Air & Electric is still waiting for ****************** to have an estimate completed so that Red Cap can refund her for the amount of the damages. 

  ****
  Hello,

  Our Marketing Manager, **************, contacted ****************************************************** via email at 11:00 AM on Thursday January 4th to offer to compensate ****************** for the damages to her home that were incurred by Red Cap Plumbing, Air & Electric.
  

  On Thursday January 4th at 12:56 PM, ****************** shared that she will be having another contractor to look at her siding and bricks to get an estimate on how much repairs will cost. ****************** said she will let Red Cap know once that process is complete so we can come to an agreement on the compensation plan to make things right.

  Sincerely,
  ***************************
  Call Center Manager

  Customer Answer

  Date: 01/12/2024

   
  Complaint: 21040112
  
  I am rejecting this response because:  I have had a GC evaluate and have now been informed that the tech sent for the initial repair damaged 3 load bearing areas within the wall.  Now I have to have a structural engineer give the estimate.  Still at no point has Red Cap offered an apology, admitted fault or reimbursed me.  While they have asked me for what the estimate is they have made no written offer to cover the cost of repair.  Finally their responses to BBB continue to put the onus on me "they are waiting for me to get a quote etc."  None of this would have been needed had the job been done properly and yet no one is addressing that.
  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 01/31/2024

  Good morning, 

  Our ********** ********************** sent an email to ****************** with an apology as well as a release form with the proposed plan for resolution. Attachments provided.

  We are awaiting ******************' reply as of 8:37am EST today 1/31/2024.

  Thank you,
  **************, Marketing Manager
  Red Cap Plumbing, Air & Electric

  Customer Answer

  Date: 02/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:12/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been paying for a service plan with Red Cap since Nov 2022. I was told the plan would eliminate service call fees and elevate my service requests. I was called by Red Cap on 13 Nov and asked if I needed any service as I had not used the plan yet. I said I needed electrical and plumbing services and provided details. Both appts were scheduled for 20NOV23. The morning of the appts, I received a text indicating the appt was cancelled due to high demand for services and I needed to contact them for rescheduling. I called and was told the plumbing appt needed to be rescheduled. It was rescheduled for 24Nov, which they again cancelled via text the morning of the appt. Someone was finally sent on *************************************** seeing if I had an active leak rather than addressing my scheduled concerns. Another appt was set for 15Dec but they again cancelled. I called to find out why and again was told my plumbing issues were not a priority. I told them I wanted to cancel my service plan as they were unwilling to provide any service. I was told it would be cancelled but today I received a text indicating I still had a service plan with them. They are unwilling to prioritize my service needs yet are willing to take my monthly fee payment via auto-debiting my bank account. The ************************ work performed as scheduled on 20Nov was inadequate at best. The electrician was more interested in leaving as quickly possible. I needed a timing light switch installed. He did install it but could not be bothered to set the current time, ask about setting the on/off times, nor tell me where to instructions to do so myself were located. He also was unable to trouble-shoot an outlet issue on a 6-yr old home.Overall, the services provided remain non-existent or sub-par. They do not seem to care about cancelling on numerous occasions at the last minute - despite being an imposition to me due to multiple reschedulings. I still have not had any of my plumbing concerns addressed.

  

  Business Response

  Date: 01/08/2024

  Hello,

  The Red Cap Accounting Team processed a credit to ****************** on 12/22/2023 at approximately 12:31pm. 

  Thank you,
  ***************************
  Call Center Manager

   

• Initial Complaint

  Date:10/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally had them do thousands of dollars of plumbing work in January of 2022. The plumber I signed the contract with stated they would hydro **** my kitchen line for grease since it was backing up and guaranteed kitchen drain problems would be solved. He also stated this would be underwarranty since I was also getting major work done on main sewer line as well. In January of 2023 the kitchen line started draining slow again. I followed the after care instructions recommended by red cap plumber to pour boilingwater down the sink drain. By the end of May 2023 the kitchen line was not draining. I contacted RedCap and the plumber came out in June 2023 stating the line needed to be camera again. The camera technician came out June 2023 and said line was full of old grease and didn't look like the line had ever been hydro jetted. The Manager Brain at first wanted me to pay to have the line hydro jetted again. It was crazy to pay for services that were not done correctly in the beginning and be told they fired the previous crew because they were not qualified! Eventually another crew came to do hydro jetting again in July 2023. Well here it is Sept. 2023 and my sink is backing up again. I contacted RedCap again and this time Brain was adamant about me paying hundreds to have the line camera again. I refused to pay more money for work that has not been completed properly. I contacted 2 other plumbing companies for second opinion at this point since RedCap was evidently not doing what they were paid too. Both companies said the line was still full of grease and doesn't look like it was hydro jetted. RedCap was fast and quick to collect money but will not guarantee the work of the crew they send out. As you can see from the Oct. 2023 picture from different plumbing company that my kitchen line has not been properly hydro jetted. RedCap plumbing ************** problems so they can continously come out to keep charging customers. Line supposedly cleaned again July 2023.

  

  Business Response

  Date: 11/02/2023

  This customer had the main line coated. That line has a 10-year warranty on it. However, the kitchen line was only hydroscrubed. She was having a back up on the kitchen line back in July. I sent a crew there as a customer courtesy to hydroscrub the kitchen line. I told her on the phone that while the kitchen line is not under warranty, we would hydroscrub it as a courtesy. We have been out there at least five times with the same problem. Someone is pouring grease in the line or the line needs replaced.
  
  The line continues to back up and likely needs replaced. It seems someone is pouring grease into the line.
  
  Redcap plumbing and air proposes to Hydro scrub and de scale approximately 35 to 40 feet of cast-iron including toilet sweeps and laterals , Also we will install clean out on main line to Hydro scrub the kitchen and laundry lines thoroughly After cleaning process is done for cast-iron we will apply new coating to cast-iron for mainline and toilet lateral lines we will pull both toilets in home to properly coat lines all the way out to front of home for a total discounted price of $5000, coating material comes with a 10 year warranty
  
  Above is the description from the original job that was done in 2022.

  Customer Answer

  Date: 11/07/2023

   
  Complaint: 20762360
  
  I am rejecting this response because: I specifically had RedCap come out to address my draining concerns in my home. Red Cap guaranteed the work they proposed would solve the issue. I'm not a plumber and trusted them to do the correct work. I paid for them to install extra clean out so they could have better access for hydro jetting. They are taking advantage by not completing the work correctly. I've only been in my home 3 years and NOBODY is pouring grease down the line. I've had 2 other plumbing companies come out and they both stated the kitchen line was not hydro jetted correctly. Even Red Caps own plumbers that keep coming out said it looks like the line was not hydro jetted correctly. I just want Red Cap to hydro jet the kitchen line correctly like they were supposed to do originally. It shouldn't be the customer fault if Red Cap sent plumbers out that didn't know how to do the job. I'm very appalled at management's response since they took my cash payment no problem but have yet to come out and see the concern for themselves.
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 11/20/2023

  Red Cap has been in contact with this customer and we are going to come out and perform a complimentary camera inspection to verify the standings of the drains and to confirm Red Cap's workmanship.

• Initial Complaint

  Date:09/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a new ac system and the job was never finished, we went through ********** and they use red cap to install which was not finished, the owner has lied to ********** and brinks our security company pulled all the cameras **** the owner said he was here at home and was thrown off the property and now it will be a court case I have a garage of things that was not install , the return vent system , they are a shady company and liars so beware if you go through ********** in central region of ******* because thats who they use but not for long because the corporate office is involved now and said they will looking for a new company for the ac installs , we paid over ****** for this new ac system and to not have the job completely finish is un called for and the lieing is as well unprofessional , Im thankful brinks was able to pull up all the cameras footage and that man **** was never here , I hope he sees this because now you have been caught lieing ! And this has been going on since end of may !!!!!

  

  Business Response

  Date: 10/31/2023

  This complaint is now resolved as after we received the final part needed for ductwork, we installed in September. Thank you. 

• Initial Complaint

  Date:08/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid Red Cap in full to replace HV** ductwork. The initial work was in early April. Since then, they produced a poor quality workmanship, months of ignored calls, unannounced or missed visits, and general disrespect. Our job failed city inspection.Within 3 days the ** stopped working as the new ducts collapsed and stressed the motor. Technicians came and corrected the ducts and set the fan motor to high to get it through until a new motor could come in. The team came out a few more times. We stressed with our salesman, ****, our installer, ***, and then with the manager, *****, that we expected the ducts to be strapped/raised up. Everyone agreed. We asked across three visits and multiple emails, and it was never fully done. This is the reason we eventually failed inspection. We called weekly for a month to find out when the motor would be installed and were told someone would call us back, which did not happen - even one time. 6/19: we called and RedCap said the motor was in and scheduled installation on 6/21. We rearranged our work schedules to be home. 6/21: No one showed up or even called. We emailed the president, our salesman, the scheduler, and RedCaps holding company. ***** (scheduler) called us the next morning and said she was on it; however, we never heard from her, or anyone else, again about the motor.7/10: Our ** goes out again, we call RedCap and *very coincidentally* the motor weve been waiting for arrived that same day. Installation was scheduled 7/12.7/11: a technician showed up with no warning. He replaced the motor and our ** started working again. He also cleaned up debris left by the last techs. 8/3: The code inspector came and failed us for not having the ducts 4 inches off the ground. This is unacceptable given how many times we asked this to be done, across multiple visits, people, and promises. 8/4: My wife called twice about the failed inspection and was told someone would call back. We never heard from anyone.

  

  Business Response

  Date: 09/08/2023

  We have been working internally with the inspector of this install as there are some discrepancies but we will ensure that the install is to code. We are scheduled to go out to the home on Monday morning the 11th to meet the inspector. 

  Customer Answer

  Date: 09/17/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  Red Cap's statement said "We are scheduled to go out to the home on Monday morning the 11th to meet the inspector." Red Cap did not meet us and the inspector on the 11th per their statement. Red Cap visited on the 11th to strap up ducts that were pointed out on the second inspection. We are awaiting the third inspection attempt. 
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 10/11/2023

  Inspection has been completed and inspection has passed.

• Initial Complaint

  Date:07/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Red Cap Plumbing came out and installed two new water main lines from my kitchen and Garage. Part of the deal was that they were to install electrical outlets to connect my washer and dryer AND install a new dryer exhaust so I can use the dryer in the new location. It has been 3 months since they stopped working on the job. The eletrical manager *****, has been extremely disrespectful and refuses to complete the work. Just come finish the job that we paid $9300 for.

  

  Business Response

  Date: 09/08/2023

  After looking at the quote for the electrical work to be completed, we did all that was listed on the quote. The work that ********************** wants us to complete will be an additional charge as we only quoted to relocate his dryer receptacle. Please see attached the quote of $275.00 for a relocation and the remaining $8730 was for the plumbing work. 

  Customer Answer

  Date: 09/08/2023

   
  Complaint: 20371908
  
  I am rejecting this response because:
  Work was not completed. Work was delayed due to Red Cap asking us to make concessions since they overbooked their staff. 
  

  Its not acceptable. 
  
  Sincerely,
  
  *********************************

  Customer Answer

  Date: 09/18/2023

  Red Cap never installed the dryer vent like they said they would. They did not patch up the hole from the old dryer vent. The 120v outlet that was installed was undone for safety which they created by tying a 120v to a GFE outlet that kept tripping my washer. 

  

  Business Response

  Date: 10/11/2023

  This customer found another company to go out and fix the issue. We tried to resolve the issue, but customer did not want Red Cap back out. This complaint can be closed. Thank you.