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Customer Review Ratings
Average of 97 Customer Reviews
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Review fromSteven R
Date: 07/17/2025
5 starsRed Cap comfort advisor was excellent - professional but very informativeReview fromChristina L
Date: 07/16/2025
5 stars**Outstanding service from start to finish!** From seamless online booking with clear updates to a same-day appointment at no extra charge, every step was effortless. **** ********* arrived within hours, communicated what he was doing, and treated my home with the utmost respectno mess once the pipe was fixed. His friendly professionalism, swift turnaround, and thorough cleanup exceeded my expectations and took all the stress out of the repair. Highly recommended!Review fromCheryl B
Date: 07/06/2025
5 starsJuly 5th was our first A.C. Inspection experience with Red Cap & all was professional. From making the appointment, to confirming, showing up on time and providing a complete explanation of the issues and alternative solutions. Couldn't be happier with the results! ****** was our patient, detailed, meticulous & thorough technician and we couldn't be happier.Review fromJane Y
Date: 06/30/2025
5 starsJane Y
Date: 06/30/2025
Very good job. Fixed my stopped up kitchen sink. Will call them again.
Red Cap Plumbing, Air, and Electric
Date: 07/06/2025
Hi ****, thank you for sharing your experience with us. We are glad that you are enjoying your kitchen sink again. Thank you for choosing Red Cap Plumbing, Air and Electric.Review fromEmma G
Date: 06/30/2025
5 starsEmma G
Date: 06/30/2025
Redcap plumbing has been servicing my home for years and I’ve always had a good experience with their services, on Thursday my gas water heater leaked out all the water, I called redcap plumbing immediately. They addressed the issue and since it was late in the event the next morning they were out to install the water heater. As always quick, reliable service. Kevin was my technician and he was awesome. Thank you RedCap!!!!Red Cap Plumbing, Air, and Electric
Date: 07/06/2025
Hi ****, thank you for sharing your experience with us. We are so happy to hear we provided you with outstanding service once again. We will share the praise with ***** and his manager. Thank you for being a loyal Red Cap customer.Review fromTom B
Date: 06/19/2025
5 starsTom B
Date: 06/19/2025
All was professional: From making the appointment, to confirming, showing uip on time and them providing a complete explanation of the issues and alternative solutions. Couldn't be happier with **** (the RedCap rep).C.T. ******Red Cap Plumbing, Air, and Electric
Date: 06/29/2025
Hello ****,
Thank you for sharing your experience. I am happy to hear we met your expectations and provided you with excellent service. Thank you for choosing Red Cap Pluming, Air and Electric.Review fromTrung L
Date: 06/13/2025
1 starTrung L
Date: 06/13/2025
On 6/7/2025 I called Red Cap Red Cap for a leak under the sink sink in the kitchen at my house.RED cap charged me 705.80 I think I was overcharged ,,this is the last time I called Red Cap, ,l tell my friends not to call them
***** ** * *********** ***** ****** ****** ***** ***** ******* ******Red Cap Plumbing, Air, and Electric
Date: 06/17/2025
Hi *****,
We sincerely apologize for the experience you had during your recent service call. Your concerns are important to us, and we want to make things right. A service manager will be reaching out to you within the next 24 hours to discuss what happened and find a way to address your concerns.
Our goal is to rebuild your trust and ensure you receive the quality service you deserve. Thank you for giving us the opportunity to make this right.Review fromCynthia B
Date: 06/11/2025
4 starsCynthia B
Date: 06/11/2025
Tony was very helpful and patient when I was explaining our electrical issues. He was very knowledgeable and explained everything well. Great service and professional.Red Cap Plumbing, Air, and Electric
Date: 06/12/2025
Hi *******, Thank you so much for your kind words! Were thrilled to hear you had a great experience with ****! If you ever need us again, or have a friend who could use our help, just give us a ring. Thanks again!Review fromShari H
Date: 05/19/2025
1 starShari H
Date: 05/19/2025
I found Red Cap on BBB, Im finding that I need to let everyone know that they did not solve my problem, not even a little bit. They supposedly snaked the drain, he said he went 20 feet. Dont know how, the snake was in a small box. Still clogged. He expected me to pay $400+ for this then tried to sell me another option that was super expensive, said hed deduct the $400 + off of the second fee. I called my Landlord, who I should have called in the first place considering Im new to the area. The clog was NOT taken care of and my Lanlord was able to reduce his fee to $90. Then she sent out her Plumber who snaked it and took care of the clog.Red Cap Plumbing, Air, and Electric
Date: 05/20/2025
Hello *****,
Were truly sorry to hear about your experience with Red Cap Plumbing, Air & Electric. This is not the level of service we aim to provide, and we appreciate you bringing this to our attention. Please know that a manager will be reaching out to you directly to discuss the matter further and work toward a resolution.
In the meantime, if youd prefer to speak with someone right away, we encourage you to contact **** ****** at ************. We value your feedback and hope to have the opportunity to regain your trust.Red Cap Plumbing, Air, and Electric
Date: 06/02/2025
Hello *****, thank you for sharing your experience with us. Were genuinely sorry to hear that things didnt go as expected. At Red Cap Plumbing, Air & Electric, we strive to deliver quality work and honest communication, and its clear that we fell short.Please know that this is not the level of service we aim to provide, and we take your concerns seriously. A manager did try reaching out to you and left a voice mail to learn more, address the situation, and make things right. He will follow up again to see if he can speak to you personally., We appreciate the opportunity to earn back your trust and ensure the remainder of your experience is handled with the care and attention you deserve.Review fromBruce D
Date: 05/15/2025
5 starsBruce D
Date: 05/15/2025
Thank you ****! Great service and quick. Thanks again! Fast efficient and effective.Red Cap Plumbing, Air, and Electric
Date: 06/09/2025
Hi *****, thank you for sharing your experience, We are happy to hear that the service was fast and effective. Thank you for choosing Red Cap Plumbing, Air and Electric for your HVAC needs.
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