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Average of 97 Customer Reviews
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Review fromMelinda W
Date: 05/06/2025
1 starDO NOT USE! This is the worst AC company out there. They overcharge for all services and charged for an ultraviolet light that was never installed, The electrical system was hooked up incorrectly and after many service calls in 6 years I have had to replace the whole system. Shoddy workmanship, no accountability and high prices. Go elsewhere I did.
Red Cap Plumbing, Air, and Electric
Date: 05/20/2025
Hello *******, We apologize for the experience you had with Red Cap. This is not the impression we want to leave with our customers. We would like to do whatever it would take to make things right. We encourage you to contact **** ****** at ************ to discuss this matter further. We appreciate the opportunity to earn your business and trust back.Review fromKevin H
Date: 05/05/2025
5 stars****** the Red ******* did an excellent job.Very knowledgeable, very polite. This was our first time using Red Cap Plumbing and A/Cand our results will be to use them in the future. Very Good Job!Red Cap Plumbing, Air, and Electric
Date: 06/09/2025
Hi *****, Thank you for sharing your experience with us. Thank you so much for your kind words! We’re thrilled to hear you had a great experience with ******. Your support means everything to us. Looking forward to serving you again down the road!Review fromKen K
Date: 04/22/2025
1 starScheduled a service trip to recharge freon and find leak. The tech instead tried to sell me the following:Capacitor - $677.00 Warranty on capacitor - $724.00 Surge protector - $724.00 Refrigerent - $431.00 Leak search - $403.00 U/V lamp - $2,543.00 Filter dryer - $724.00 Total - $6,226.00 My entire HVAC system is only 5 years old. I hired another company who fixed the leak and recharged the system for $400.00Red Cap Plumbing, Air, and Electric
Date: 04/23/2025
Ken, we’re truly sorry to hear about your recent experience with Red Cap Plumbing, Air & Electric. It’s always our goal to provide clear, helpful options tailored to your needs. Our team provides various options on good, better, best options for the unit. I’ve asked our HVAC Service Manager to personally reach out so we can better understand what happened and work toward making it right. We value your feedback and appreciate the opportunity to regain your trust.Review fromShelly K
Date: 04/19/2025
5 starsVery professional, did not try to over sell add ons. Easy to schedule service and quick service. Informative service technician.Red Cap Plumbing, Air, and Electric
Date: 06/09/2025
Hi ******,
It means the world to us that you took time to share this. Our crew works hard to deliver the kind of service you described — thank you for recognizing that! Thanks for trusting Red Cap!Review fromRobin D
Date: 03/21/2025
5 starsRed Cap has always done a great job fixing any plumbing problems I have. They work around my schedule and keep me posted on who is coming to do the work and on their arrival time. And I have never had to clean up after them. I highly recommend them.Red Cap Plumbing, Air, and Electric
Date: 06/09/2025
Hi *****,
We're smiling reading this — thank you! We’re so glad we could deliver the service you deserve. From all of us at Red Cap, thank you. We’re grateful to serve great customers like you.Review fromGary L
Date: 03/14/2025
5 starsHad them do an electrical inspection of my house and the tech found an outlet next to my hot tub that was not GFCI protected. The tech offered to replace the outlet with a GFCI receptacle. I choose instead to use a GFCI circuit breaker. The tech went out and got the circuit breaker and replaced it. All my questions were professionally answered including ones about another circuit I was concerned I might be close to overloading. Unlike other companies that try to milk you by selling unneeded items and services, Red Cap stuck to the truth.Red Cap Plumbing, Air, and Electric
Date: 03/23/2025
Hi ****, thank for your review! We're glad to hear that you had a great experience. Our team takes pride in providing knowledgeable and helpful service. We appreciate your support and look forward to serving you again in the future.Review fromHelen M
Date: 03/10/2025
1 starWe were charged $1700 ( $2000-$300 discount) for replace thermostats wire . This job depending on the length of the wire and complexity range from $100-$300.Red Cap Plumbing, Air, and Electric
Date: 03/23/2025
Hello *****, thank you for bringing this experience to our attention. I understand that our Service Manager, **** *., came out to discuss the issue with you and everything has been resolved. We hope we will have the opportunity to earn your business and trust back. Thank you again for bring this to our attention.Review fromPedro F
Date: 03/07/2025
5 starsTechnician was delayed due to prior appointment and the office kept me informed of this and updated me when he was available. Once at my home, we discussed the issue and he quickly did the necessary repairs. I appreciate the Saturday availability of their technicians.Red Cap Plumbing, Air, and Electric
Date: 03/23/2025
Hello *****, thank you for your positive feedback. We're thrilled to hear that you had a great experience with Red Cap Plumbing, Air & Electric and that our team was able to provide you with efficient service. We appreciate your support and look forward to serving you again.Review fromReynaldo R
Date: 03/04/2025
1 starOn a service contract which includes a spring and fall system cleaning. Overall, a pleasing client experience. Received the courtesy call 30-minutes before the technician arrived. Perfect. Technician arrived and announced himself and explained the work. He started and completed the work efficiently. After completing the heat pump work and while working on the air handler, he also cleaned out the air handler water drain. When done, he announced and explained the overall condition of the heat pump and air handlingsystem. Normally, the invoice for a service contract visit is clear. However, the tech suggested a "Hard Start Kit for A/C / Heat Pump Unit"/start-up capacitor. Thiswould be a separateservice item with its own part and labor charges as it does when you take your car to dealershipfor service. The invoicedetail and transparency for the service call and startup capacitor, second service item, is very poor in detail and transparency. The invoice clearly shows two separate services, RC360 AC for service contract and HVAC 2A for the startup capacitor during the sameservice call. No clue what tasks # FCC - Deferred and Realized are since not clearly described?No detail for parts, labor, or any other charge. A clear lack of transparency.Hence, below average invoice / billing ************* the link belowshows, a "Hard Start Kit for 3.5 to 4.5 Ton A/C Units"/start-up capacitor runs for 50 or no more than $100.00 for the part. Now guess what thetotal billforthe part was? Did you guess five times thepart cost lessthan one hour to complete theinstall? There is no itemized cost for the $575.45 charge. What is the $400.00 to $425.00 cost for?****************************************************************************************************Red Cap Plumbing, Air, and Electric
Date: 03/06/2025
Hello ********,
We are sorry to hear this is how you feel regarding your recent service. I understand you spoke to *****, and that **** had left you a message to address this issue. Please feel free to reach back out to either of them to further discuss your concern.
Thank you,Review fromMelinda R
Date: 03/04/2025
5 starsThe technician Quincy was prompt, professional, respectful & courteous. A very nice experienced young man came to do routine maintenance on my A/C unit. He cleaned the unit & explained things about the unit as he was working.
Thank you Quincy.Red Cap Plumbing, Air, and Electric
Date: 03/23/2025
Hi *******, thank you for the positive feedback regarding your recent service call with ******. We're thrilled to hear that you had a great experience with Red Cap Plumbing, Air & Electric and that our team was able to provide you with efficient service. We appreciate your support and look forward to serving you again.
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