Complaints

This profile includes complaints for Second Avenue Realty Florida, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Second Avenue Realty Florida, LLC has 11 locations, listed below.

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  Second Avenue Realty Florida, LLC

  Tampa, FL 33602-5207

• 

  Second Avenue Realty Florida, LLC

  410 N Scottsdale Rd Tempe, AZ 85288-7094

• 

  Second Avenue Realty Florida, LLC

  999 Brickell Ave Ste 940 Miami, FL 33131-3059

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  Second Avenue Realty Florida, LLC

  10130 Mallard Creek Rd Ste 300 Charlotte, NC 28262-6001

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  Second Avenue Realty Florida, LLC

  320 Seven Springs Way Brentwood, TN 37027

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rent from Second Avenue. Our lease states a working refrigerator will be provided. On the morning of 11/2, the refrigerator stopped cooling the food. The power still worked. I called into maintenance at 8:30am. I immediately sent photos and gave the model # and serial #. The communication was terrible. A maintenance man showed up at our house the evening of 11/7, to take a photo. No maintenance was done to the refrigerator at all. During this time , I was told that we would be compensated for the spoiled food. I was told to hang tight and gather the receipts. I received an update in their maintenance app that a maintenance person would not be there till 11/23. I complained and told them it was not acceptable for us to have to wait 21 days for a refrigerator. I was sent an email from ****** telling me to call Walmart.com to get the copies of our receipts because screenshots were not acceptable. So I did just that. Once I got them, I emailed them into Second Avenue. I was told it takes ***** hours to review. Now after the review, we are told we needed to submit it to our home owners insurance because thats whats its for.

  Business Response

  Date: 12/05/2022

  Hello ****. We appreciate you and Jawnnette sharing your concerns. Based on our communication with our vendors, we show that your request which was opened on 11/2 and was closed as completed on 11/12. While it's our goal to address all maintenance issues as quickly and efficiently as possible, we are subject to all maintenance vendors' scheduling constraints. We support our vendors with their scheduling and staffing constraints. Although waiting is less than ideal, we appreciate your patience as we work to get your requests answered.
  Regarding the perishable items lost, we explained our process and want to be consistent in our procedures.  
  Our Resident Experience team will continue to communicate with you, as they have since the request was submitted. Should you have any additional questions on our process or for other maintenance needs, please do not hesitate to reach us at ***********************************
  We sincerely apologize for any inconvenience and look forward to improving your experience soon.  

• Initial Complaint

  Date:09/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved in June 1st and the has been the worst experience ever! DO NOT RENT FROM SECOND AVE! Very unprofessional and you never meet anyone! 1. We we're told that they would take care of us getting our trash and recycling bins within 14 days. They never got our trash cans. After calling more than 10 times and calling waste management myself, I literally had to go to waste Management and strap on the bins to the top of my sedan car and drive them to the house after 2 months have passed! And I have the pictures to prove it!We had to keep the trash in our garage so the animals and insects would not get to it until then which made the house stink!! It was horrible. Imagine having the trash smell in your house for 2 months! Next issue was when we paid our second month rent. Somehow they pulled it from the old account which caused it to be declined. The money was in the other account where it should have been pulled from and I have documents to prove that They tried pulling it twice the same day. So therefore it showed on their records that it was declined twice. So we were penalized by having to mail in our payments. Going forward No one said anything so when it came around to the next month to pay I could not log in and pay the rent because I did not know that locked us out of the payment system. So then they charged us $225 for late rent when we have been trying to contact them to find out why we couldn't pay on the portal to begin with.When they told us that it was due to the issue mentioned above, I asked him why no one contacted us to let us know what happened and why we were locked out. After explaining what happened, they still doubled down and made us pay the rent by mail anyway. So I did it Now September this month comes around. I pay the rent via cashier's check, took pictures of it and the tracking and overnighted the payment on September 2nd. Today is September 9th and they are emailing me telling me they don't have my rent payment. Where the h*** is it?!

  Business Response

  Date: 09/12/2022

  Hello, *******. We are sad to read that your experience with Second Avenue hasn't been to your satisfaction. We want to sincerely apologize for the inconvenience that occurred with the lack of responsiveness from ***************** As you may be aware from your move in information, all of our service or maintenance solutions are offered via our vendor-based program; meaning, delays can occur even with our combined efforts to reach vendors. We appreciate you taking initiative to collect those receptacles and hope this service is being offered with minimal interruptions now. 

  In reference to the rent, be advised that our system will not withdraw funds without an initial command from the resident (for example: auto-draft, ACH payments).  Unfortunately, since your July payment was split from a closed/insufficient account, 2 NSF charges were incurred. Being that your lease addresses our returned-payment process, we were forced to disable any future online payments as a preventative measure. Even so, our Accounting Team applied a one time courtesy waive of the late fee for August after speaking with you.
  September's payment, however, is late as it has not been received before the end of your payment grace ******* We understand this is frustrating, especially considering, evidently, we may not be able to fully rely on *********** or **** delivery process.

  We would like to improve you experience, provide best practices, and hopefully overcome any further confusion. If possible, please reach out to our Resident Experience Team by emailing ********************************** with the best time to reach you.
  Once again, our sincerest apologies for any inconvenience. We look forward to connecting with you soon to address your concerns. 

• Initial Complaint

  Date:08/06/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been renting this new house in North Port FL, from this incredibly inept company in managing residential rental market, since March 25th, 2022. On day one, I notified them of a major issue in the house, the water sulfur content was nauseated. We could not use any water due to horrible smell and possible health issues. The water situation was never resolved until I took it upon myself, after 10 days of insupportable conditions, and paid for the adequate equipment to be installed.
  
  This was a well known problem in this area with sulfur content being so high that a simple salt water softener is not adequate to remove it all, thus the continued smell in the house every time we turned any faucet on. According to the company, American Drilling located in Sarasota, who installed the system the builder was notified of the inadequate equipment for this area. Second Avenue was made aware of the situation right away and still failed to remedy to the problem.
  
  I spent $3,000.00 to fix the problem by having American Drilling add the needed equipment.
  I exercised my rights as a tenant per Florida Statutes:
  "Landlords are legally required to keep rental premises livable in Florida, under a legal doctrine called the "implied warranty of habitability." If you don't take care of important repairs, such as a broken heater, tenants in Florida may have several options, including the right to withhold partial rent."
  
  Now this company is threatening eviction and legal suit if I don't pay the full $3,000 withheld from the rent plus over $267 in late fees.
  
  The company claims to have a client resolution department among dozens of other departments which relates to an amazing confabulation of inept departments who's only approach is lip services without any authority to resolve anything. Pure example of sluggish, incompetent corporate bureaucracy who have no business in the residential market. Second Avenue are totally out of touch with individual renters.

  Business Response

  Date: 08/29/2022

  Business Response /* (1000, 5, 2022/08/12) */
  Hello ******. Thank you for providing your feedback. We are sad to read that your move in experience was not up to standard and would like to apologize for your concern with the water. As our Service and Resident Experience Teams mentioned, conducting any modification outside of the home's warranty could result in financial repercussions. Additionally, know that we are actively addressing your concerns (and expenses) with the vendor in question and look forward to providing you feedback soon. Until then, please continue to comply with your lease obligations including paying your rent in full as expressed on your lease agreement.
  Should you have any other questions or feedback on the matter, our team is available at *******@secondavenue.com or call *************