Reviews

This profile includes reviews for Second Avenue Realty Florida, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Second Avenue Realty Florida, LLC

  Tampa, FL 33602-5207

• 

  Second Avenue Property Management, LLC

  6425 Living Pl Ste 200 Pittsburgh, PA 15206

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  Second Avenue Realty Florida, LLC

  100 West Rd Towson, MD 21204-2331

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  Second Avenue Realty Florida, LLC

  71 S Wacker Dr Chicago, IL 60606-4637

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  Second Avenue Realty Florida, LLC

  410 N Scottsdale Rd Tempe, AZ 85288-7094

Review Details

• Review fromCHURON M

  Date: 07/18/2025

  1 star
  I rented from Second Avenue LLC for two years and experienced countless maintenance issues throughout my lease. Many requests were delayed or improperly addressed. One of the more frustrating examples was when they attempted to charge me for replacing AC coils, claiming it was my responsibility. In reality, the issue was resolved with a simple filter replacement—a fact that took me two months of dispute to get acknowledged. Eventually, the charge was dropped, but only after repeated follow-ups. Now, I have been completely moved out for nearly two months, and I’m still waiting on my security deposit to be returned. Despite my efforts to contact them, I’ve received no updates or clear timeline. Based on my experience, I would not recommend renting through this company. The lack of timely maintenance, questionable billing practices, and poor follow-up after move-out has made this a deeply frustrating experience.
  
  
  
  
  

• Review fromVeronica H

  Date: 07/12/2025

  1 star
  They charge a $50 application for for a townhouse. There less than 2 hours later said it was already leased and said they won't give thr money back. What a scam!

• Review fromAshley W

  Date: 06/27/2025

  1 star

  Ashley W

  Date: 06/27/2025

  If I could leave zero I would. My hot water went out on the 20th of June 2025, it's now the 27th and it's still under review. The service technician came on the 21st looked at it submitted what needed to be done and every day it's been it's waiting to be reviewed. I called today and my work order is scheduled for their meeting tomorrow! Tomorrow is Saturday. Meaning I still won't have hot water until at best next week but it's the holiday week so realistic the next week. Ever since they bought out the other company it's been a nightmare. They had my ex on the lease, like he's the one that signed. He was never on my lease! Only my name, that took a week to fix even though they pulled my lease and saw he was never on it. Stay far away from this company!

  Second Avenue Realty Florida, LLC

  Date: 07/11/2025

  Hi ******, we appreciate you sharing your experience and feedback. We sincerely apologize for the ongoing frustration and inconvenience this has caused. Although our team has been in communication with you, we want to reassure that we are doing everything we can to get this resolved safely and promptly. At this time, the vendor will schedule a return visit with you as soon as the necessary parts are available. Our maintenance team also offers live customer support 24/7, so you always have a direct line for assistance. For real-time updates on your work order or to check on scheduling, you can call us anytime at **************.
  
  We truly value you as a resident and appreciate your continued patience and understanding as we work to get this resolved. For any new maintenance concerns, please dont hesitate to submit a new work order through your resident portal. Thank you again for your feedback.

• Review fromN. M.

  Date: 06/27/2025

  2 stars

  N. M.

  Date: 06/27/2025

  I leased from this company for 27 months in Texas. I paid my rent on time and was NEVER late. Often early. My issue comes upon move-out. The corporate office is in Florida. They completely disregarded Texas Statute regarding they have 30 days to refund me my deposit and send an itemized list of the detail of the charges. They charged me $555 to repaint 5 walls. Not only do I have photos, but I also have videos showing every single room in the home and absolutely no walls needed to be painted. I have showed several people my videos and photos to which they all asked, " what walls did they paint?"
  There is no one to get ahold to dispute the charges with. The home was available 2 weeks after I released the property back to them.
  Normal wear and tear can't be charged in the state of Texas!
  T

  Second Avenue Realty Florida, LLC

  Date: 07/15/2025

  Hi *******, thank you for being a resident with us for over two years. We truly appreciate your commitment to always paying rent on time, and were genuinely sorry to hear that your move-out experience left you feeling frustrated and unheard. We understand how upsetting it can be to receive unexpected charges, especially after taking good care of the home. Please know that our goal is never to cause confusion or stress, and we aim to follow all guidelines while being as transparent as possible throughout the move-out process.
  
  
  
  Our records show your refund was processed and mailed on June 24. At this time, we don't see any formal dispute regarding the charges.  If youd like to discuss the charges or provide any documentation, please reach out to us directly at ************************************** Wed be more than happy to take a closer look. Thank you again for your time with us and for sharing your feedback.

  N. M.

  Date: 07/17/2025

  This is my formal dispute! You are aware that there is absolutely no one to discuss move outs with directly. Each time I called I spoke to **** who was instant messaging someone in the department to get an update for me. I know this because the **** told me. If you were really concerned you would have contacted me directly to address my concerns as opposed to replying with a dismissive response indicating that I do not have a formal dispute with your company directly. It seems from the reviews that a lot of other former tenants had the same issues. Please be advised that the support email has a serious backlog and takes weeks to respond. The unexpected charges are for normal wear and tear in the state of *****! Furthermore, I filed a complaint with the ************************ as this appears to be a common practice of Second Avenue

• Review fromBria M

  Date: 06/25/2025

  1 star

  Bria M

  Date: 06/25/2025

  The absolute worst ! I have been in a house for one month without air conditioning; they are unprofessional, do not like to fix things and it is difficult to get anyone from management on the phone.

  Second Avenue Realty Florida, LLC

  Date: 07/09/2025

  Hi ****, we sincerely apologize for the issues you've experienced and the inconvenience this has caused. Our team has sent you a form to complete so that we can move forward with providing you with a temporary cooling solution while we work on a permanent fix for the A/C. We can see that your maintenance work order is currently open and in progress. Please know that our maintenance services include live customer support 24 hours a day, 7 days a week, ensuring you always have a direct line for assistance. For immediate updates on your specific work order status or to check scheduling, please call **************. If you have further concerns or need immediate assistance, please reach out directly at *********************************** We appreciate your feedback and the opportunity to correct the situation.

• Review fromJessica P

  Date: 06/21/2025

  1 star

  Jessica P

  Date: 06/21/2025

  They will sign a lease with you then give the place to someone else. Do not go through them.

  Second Avenue Realty Florida, LLC

  Date: 07/08/2025

  Hi *******, were sorry to hear about your experience. We strive to make our leasing process as clear and fair as possible, and we apologize for any confusion. Its our understanding that our team has contacted you to provide additional details. However, we'd like to clarify that a home is only officially secured once all required steps are fully completed including submitting an application, signing all necessary documents, submitting payment, and receiving full approval. In this case, since the process wasnt completed, the home remained available and was ultimately rented to another applicant who completed the steps in full. We understand how frustrating this can feel and sincerely apologize for the inconvenience it's caused. We're happy to review your account again and address any other questions or concerns you may have. Please feel free to contact us at ************************************************************, and well do our best to assist you. We appreciate your feedback as it helps us improve our communications and processes. Thank you for bringing this to our attention. 
  
  
  

• Review frombruce S

  Date: 06/09/2025

  1 star

  bruce S

  Date: 06/09/2025

  During April 25 our power went out in april May9 and 3 x more in May, I was told due to the electrical power going out so often, That all three items went out 1. garbage disposal 2.The Diswasher 3. Mircowave, it took 18 to replace the Dishwaher and a much lower model i cant even hit the heave load does give me a option, The Mirco wave took 28 i repeat 28 days to replace the unit.My wife was out of town and in the the third week actually ordered a new mirco conv airfrayer, which cost us 240. accidently my rent check was returned in april for mays rent, I made a account error, so i repaid that immediately with no problem at all, and then just very recently in paying junes rom two different accounts,I did it on their web site but they claimed that they were not seeing the money from the 2nd account i had to go get a cashiers check again. for May the charged me 205 plus the 35.00forthe return fee. There policy says rent must be paid by the 3rd of the month, Mays check was acturally received the 6th of may but sat and sun were holidays,i was nerver charghed before because the check went out by ups. many tmes not recd before the 4th or 5th. so i am asking them to wave the late fee of 2o5.since we paid 240.00 to replace the mircowave. The rep i was dealing with kept on saying i was dealing with i will charge you more late fees idot, itrying reaching a executive from secondave and their paying service for june please have a higher p call me from Management less then 1
  

  Second Avenue Realty Florida, LLC

  Date: 06/20/2025

  Thank you for taking the time to share your feedback. Were truly sorry for the frustration youve experienced and appreciate the opportunity to address your concerns. We understand the inconvenience caused by the malfunctioning appliances and the delay in resolving the issue. According to our records, our team has contacted you regarding the appliance replacements and your account information. 
  
  To clarify, our rent policy states that rent must be paid in full by midnight on the 3rd of the month to avoid a late fee. Our records show that the rent was submitted on two separate days and was not paid in full by the due date, which caused the late fee. While we appreciate that you took immediate steps to correct the situation, we are required to follow the rent payment policy outlined in your lease agreement.
  
  We never want any resident to feel disrespected or dismissed. If your interaction with one of our representatives felt unprofessional, we sincerely apologize. That is not reflective of the standards we hold ourselves to, and we will ensure the appropriate teams are made aware.
  
  We value your residency and your feedback, as it helps us improve our service and communication. If you have any further questions or concerns, please dont hesitate to reach out, and well be happy to help.

• Review fromRaynecia J

  Date: 06/06/2025

  1 star

  Raynecia J

  Date: 06/06/2025

  This company is terrible. They will charge you for things that is THEIR fault and then will offer no help to correct their mistakes. They don't answer when you call and they take forever to email you back. They say they will call you back to assist you and promise you things and do not make good on those promises.

  Second Avenue Realty Florida, LLC

  Date: 07/09/2025

  Hi ********, thank you for sharing your feedback. We sincerely apologize for the frustration youve experienced with your account. After careful review, we confirmed that additional charges were applied in error. Please rest assured that these charges have been voided and credited, and your account is up to date with no outstanding balance.

  
  

  We appreciate you bringing this to our attention, and thank you for your patience as we worked to resolve this issue. If you have any further questions or concerns, please dont hesitate to reach out to us directly at *********************************** and well be happy to assist you.

  
  
  

• Review fromMike S

  Date: 06/04/2025

  1 star

  Mike S

  Date: 06/04/2025

  I'd rather live under a bridge. I am confident they CAN NOT achieve accreditation from the BBB. HORRID HORRIBLY RUN COMPANY. Believe nothing you hear. Period. They have temps answering their phones. Replies are all anonymous. Texts from internet numbers and never a name attached. When we signed it was for concierge service. That's why the higher lease. Absolutely nothing provided and no one accountable. You'll never receive a name or email to an individual. Any reply will say "Management". No one here is accountable for ANYTHING. They are volume paid agents who WILL NOT BE INVOLVED past getting their stipend. THEY disconnected our hose power 2 days prior to move out. Every repair will consume 20 hours of your time. The repair company I can promise, isn't licensed in any way. They will take your money. They are not in business to operate in any fashion that confirms to caring. Each person is doing everything possible to line their pockets at your expense. 3 years of HELL on earth. When I moved in the AC didn't work. Water leaks, broken toilets, cabinets that had primer on them. Still to this day. Master shower still doesn't work. Water lines installed backwards. Unsafe retaining wall. Failing fence I kept together with rope. 3BR, 2 Ba, 2,800 a month. They provide zero. No concierge, no name, no accountability to anyone. Dont call, it's an answering service. Any response is anonymous and you'll never know who is replying. They WILL TAKE YOUR MONEY AND MAKE YOUR LIFE PURE HELL ON EARTH. STAY AWAY! Find a bridge. You'll thank me.
  
  
  
  
  

  Second Avenue Realty Florida, LLC

  Date: 06/13/2025

  We do hear your frustration and genuinely regret that your experience has felt this way.
  
  We operate on a tech-forward platform, the Jiffy Resident App, designed to streamline service and communication. Because of this centralized system and collective support model, we dont offer direct personal contact in the traditional sense but thats not to avoid accountability. Our goal is consistency, responsiveness, and traceability for every resident issue, no matter who is assisting.
  
  That said, if anything went unaddressed or fell short especially during a three-year residency wed really like to understand more so we can improve. This isnt the kind of experience we aim to deliver, and we take these concerns seriously. Please reach out to us at ************************************************************ so we can review your file and see how we can make things right.

• Review fromA. K.

  Date: 05/20/2025

  1 star

  A. K.

  Date: 05/20/2025

  Worst rental experience I've ever had! After moving into a dirty house with dirty bathrooms etc. I was assured that a professional cleaning after the move-out would NOT be necessary, which was a lie.They also charged me to paint the complete house and withheld the money from my security deposit, after a one year lease term! And still have NOT provided receipts for the alleged work done. Each of their employees has their own spin on how things should be handled and other than somewhat sounding like professionals, it is a complete circus .

  Second Avenue Realty Florida, LLC

  Date: 06/13/2025

  Were very sorry to hear about your experience and appreciate you taking the time to share your feedback. We take move-in and move-out concerns seriously, and were happy to further review your account and the charges applied to your security deposit. Our goal is always to ensure transparency and fairness in our processes, including providing documentation upon request. If you havent already received the receipts or would like us to re-send them, please reach out to us directly at ********************************** so we can promptly assist.
  
  
  
  Thank you again for sharing your experience, its feedback like yours that helps us improve the way we serve our residents. We truly regret that your time with us didnt meet expectations, and were committed to learning from situations like this to provide a better experience moving forward. 

  A. K.

  Date: 06/16/2025

  Nice story hahhaaa!! In your email you clearly stated that you do NOT have to provide me with any proof OR documentation that the 1800$ you've taken from me was taken rightfully!