Complaints

This profile includes complaints for Rent King's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Rent King has 21 locations, listed below.

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  Rent King

  7523 W Hillsborough Ave Tampa, FL 33610

• 

  Rent King

  6384 66th St N Pinellas Park, FL 33781-5026

• 

  Rent King

  1109 US Hwy 17 South Wauchula, FL 33873

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  Rent King

  2610 US Highway 92 E Lakeland, FL 33801-2654

• 

  Rent King

  500 E Hinson Ave Haines City, FL 33844-5240

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to rent king in *********************, **. because I've been in there a couple other times before and had purchased with cash a nice couch and loveseat previously. I decided to get a different one because my other couch and loveseat were getting worn out There was a couch and loveseat in the store that he said had just got it into the store, in fact, it was still wet when I picked it up, and brought it home, that he sold to me for$80. I paid for it and later that day went and brought it home. after we got it inside and my wife had been sitting down on furniture for awhile, not realizing what was going on.,my wife said I think I got bit by something on the couch we thought maybe it might have been a sand flea ,we have two dogs, didn't think anything of it she continued getting bit everyday for the next few weeks unaware there was a major bug bed bug issue inside this couch and loveseat. When we finally realized that there were bed bugs in this couch and seeing it was a major issue being pointed out by a friend of ours who sat down and had the same thing happened to them we went to the store and they refused to do anything about it. possibly we might get our money back if anything and it has cost us a lot of money and still working on it to get rid of the bed bugs, no because we got rid of the other Furniture we no longer have anything to sit on in the house, and my wife has a health issue and she has been bitten from head to toe , now she has a dermatology appointment as well. she was put on antibiotics for her skin issues.They were quite rude when dealing with this. ..

  Business Response

  Date: 12/20/2023

  This issue was resolved promptly to the satisfaction of the customer.   

• Initial Complaint

  Date:10/04/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ok so me and my wife Had an agreement for a PlayStation 5 we agreed to pay on it monthly and one of the employees put us down for the 14th of every month we made the payment on the 6th last month and they kept calling and calling for more payments so I told them on the 2nd of September well make a payment We missed that day because my wife has been in and out of the hospital so I said on the 12th with late fees included well make the payment for whatever is incurred and they told me they suspended the agreement without notice but theyre still trying to collect money from me and my wife after telling us (With proof) the payment would be 202 then told us again its 162 then again we need to make a payment of 140$ even after the contracted was terminated without notice We have all messages we havent been ignoring them or missing payments Its been less then a month when we told them we wanted to do monthly payments in which they agreed was on the 14th of each month and its the 2nd today and they cancelled our agreement without notice we feel taken advantage of and misdirected as to what the basis of the agreement of contract was/is and we keep telling them every week that we agreed to the 14th of every month Upon initially starting the contract I paid 100$ towards the merchandise and one of the employees told us that the 100$ would cover the first month until the initial 14th payment would start and they just kept calling demanding payment and giving us different payment days and prices Were a young couple and they keep misguiding us on the rental agreement and we feel abused and taken advantage of we would like to keep the initial payment for the 14th of every month because our paychecks can cover that as of right now we dont know what to do but come to you

  Business Response

  Date: 10/16/2023

  The customer has returned the product after being a month late on her payment.  We consider this issue resolved.  

• Initial Complaint

  Date:04/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last year my fiance went into this business and went into contract renting to own a Apple iPad 9th generation. I cosigned for her. Well, after she had done this, we had to go to ****** because of my mother failing health followed by her death. During that time, we were unable to make a payment on this item. Next thing we know there's a felony warrant against both of us. My fiance,, WHO IS 37 YEARS OLD AND NEVER IN TROUBLE IN HER ADULT.LIFE, has been arrested on it and is currently going to court for 3rd Degree Grand Theft (WHICH CARRIES A **** YEAR PRISON SENTENCE) in Hilsborough County court. We couldn't return the device as it was in *****, **. and we were in ******. I would like everyone to know that Debtors Prison is an actual thing in ******* even though the rest of the country has abolished it. This is something that should be explained from the very beginning, they are accusing us of intentionally stealing from them. As if it was our intention to never pay them. We couldn't make a payment as we were recently unemployed because of having to temporary relocate due to family sickness and death and having to take up the responsibility of executor of mother's estate, and we couldn't return it as the item was in storage back in *****.This item cost $650 from them, even though just 6 months later the item goes for $329 @ the Apple store brand new. We are being charged with a 3rd degree felony which requires stealing $750 or more in merchandise.from someone. EVERY POTENTIAL CUSTOMER SHOULD KNOW AND BE INFORMED OF THE POTENTIAL RISKS THAT THEY ARE TAKING IN DOING BUSINESS WITH THIS COMPANY. THAT SOMEHOW THEY ARE IN CAHOOTS WITH THE D.A.'S OF HILSBOROUGH COUNTY *******. HAD I KNOWN THIS WAS EVEN A POSSIBILITY WHEN GOING INTO.CONTRACT WITH THEM, IT WOULD HAVE IMMEDIATELY THROWN UP A RED FLAG AND DETERRED ME FROM DOING BUSINESS WITH THEM.

  Business Response

  Date: 04/24/2023

  The co-signers on this account signed a rental agreement for an ipad, and made one payment for the item.  When their second scheduled (and agreed upon) payment became past due, the store contacted the customers for payment and/or return of product.  The store attempted to contact the customer from October 2022 to January ******************************* return of the item, but the store never had any response from the customer.   Customer states they could not return the product since they were in ****** but they could have contacted the store with a payment plan for our property.  We are sorry for the loss of their family member but do feel they had ample time to return our calls/texts or reach out to us.  We follow the law as outlined in ******* statutes, clearly stated on the agreement that each customer has to sign, as the last step when we have made every attempt to contact the customer for resolution but they do not respond.  

• Initial Complaint

  Date:09/06/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bed bug infestation on couch that was delivered in July 2022. Noticed first one August 25th and I did not know what it was as I never seen one before. I freaked out because I killed it and blood came out. I saw two on the arm of the couch on the left side . One underneath cushion....I am disgusted. Rent king told me they accept no fault, but none of those problems happened until we brought the couch in. The only furniture I have including the bed is from rent king in ******* **.

  Customer Answer

  Date: 09/23/2022

  Good morning, I wanted to reply about my bed bug issue in regards to rent king. 

  They did respond and refunded me money for the couch, paid for pest control , and got the future out of the apartment. 

  They made it right, however, thank you guys for reaching out.

• Initial Complaint

  Date:07/18/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The store located in Winter Haven, FL. They are very unprofessional, no customer service. The manager Austin allows his employees Jamie to bully the customers regarding payments. They do not follow through with anything they say that they will do. I have a gaming computer and Austin tried to tell me that I should not be doing this or that when I explained the problem. Did not wanna address the problem. Were supposed to give me a free week, and do NOT believe that they did that as they stated to me they would. I think they are not doing the accounting correct at all. I think they are trying to double charge customers without the customer knowing. So I think they NEED TO BE INVESTIGATED about there accounting and book keeping. So this business needs to be looked at for several different reasons
  

  Business Response

  Date: 08/26/2022

  Business Response /* (1000, 11, 2022/08/12) */
  The store manager states that he has always taken care of any service issues for this customer. The customer explained to the manager that her son was playing games with mods (game add ons that can cause a game to be unstable and crash, and not an original part of the game itself). The manager had the customer bring the system to store to look at it, and he did not find anything wrong with the computer. He did however give the customer a free upgrade of RAM and an adjustment on her account, and she left the store seemingly happy with her service. The manager is always available to review account history with the customer, and he would be happy to do so with this customer if she has any questions about any charges.