We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Repossession Services

Asset Investigations & Recovery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Repossession Services.

Complaints

This profile includes complaints for Asset Investigations & Recovery's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Asset Investigations & Recovery has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/09/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Asset Recovery ************ Last six numbers of VIN ****** I am writing to formally express concern regarding several personal items that were not returned to me following the repossession of my vehicle by Asset Recovery.When I arrived to retrieve my belongings, I discovered that multiple valuable and essential items were missing, including:A pair of Prada sunglasses that were stored in the center console and used daily due to frequent travel A $300 fishing net A brand new pair of red Vans shoes Several pairs of womens shoes Additional miscellaneous personal belongings that had been stored in the trunk, as I had recently ******** 2025 registration sticker was removed from my license plate and not returned.I was informed that the trunk could not be accessed due to a lack of key. However, the trunk release lever is located on the drivers side near the seat, making it fully accessible from inside the vehicle.Additionally, I was advised that I would now need to retrieve any remaining belongings from the dealership in ********, which is in another county and poses a significant challenge for me as I currently do not have transportation.These items hold both personal and financial value. I respectfully request your prompt assistance in locating and returning them. I would appreciate a timely response outlining the next steps to resolve this matter.

      Business Response

      Date: 06/11/2025

      Good afternoon.  We are in direct communication with the customer in an effort to resolve the dispute.

       

       

    Asset Investigations & Recovery is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.