Complaints

This profile includes complaints for Bonefish Grill's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Bonefish Grill has 153 locations, listed below.

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  Bonefish Grill

  2202 N West Shore Blvd Ste 500 Tampa, FL 33607

• 

  Bonefish Grill

  12906 Cortez Rd Brooksville, FL 34613

• 

  Bonefish Grill

  14261 S Tamiami Trl Fort Myers, FL 33912-1911

• 

  Bonefish Grill

  3971 S Tamiami Trl Sarasota, FL 34231-3605

• 

  Bonefish Grill

  8101 Cooper Creek Blvd University Park, FL 34201-2004

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing this because I purchased a bloomin brands resteraunt gift card at a ****** store. I put 100 dollars on the card and sent it. The bone fish grill would not accept it because they said it was not activated. So I called the card company and they activated it but said there was no money on it. So I went to ****** and they could not help without a receipt and the person who could retrieve the receipt was not there. When I finally got to her at the store she told me she could not do it and they could do nothing for me. I feel ripped off by ****** and bloomin brands. I do a lot of business at these companies and that will no longer be the case. And I am going to tell my friends and family members about the business practices of ******.

  Business Response

  Date: 01/08/2024

  Hi,

  We are sorry to hear you are contacting us under such circumstances. This card was purchased from a 3rd party location (meaning a Wal-Mart, CVS, grocery store, etc.) When the gift card is purchased, the cashier is required to swipe the card to activate it.
  
  If you will please provide us with the receipt showing proof of purchase, we can investigate this further. From this receipt we can confirm how much money this card should have been loaded with, we can confirm this gift card was purchased, and we can confirm which location we will be charging for this purchase.
  
  Please attach a copy of your receipt, a front and back image of your gift card, along with your full name and mailing address.
  
  Thank you for your patience and understanding.

   

  Sincerely,

  Gift card team 

  Customer Answer

  Date: 01/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:02/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bloomin Brands, Inc definitely needs to be investigated for their unlawful practices that seems to be a pattern with them. I decided to celebrate my mothers birthday in approximately the first week in October of 2022 at the Bonefish Grill of Newport News, Va. I had purchased a filet mignon and was in fact served a sirloin steak which is a lesser cheaper steak. Not only that the steak was extremely small and full of fat and several Bloomin Brands, Inc has denied any wrongdoing when I was for a fact served a lesser cheap steak which was a sirloin. There is two witnesses who can definitely testify in a court of law as to what I was served for a fact because it was definitely not a filet mignon. This is definitely illegal and after conducting my investigation concerning the Bloomin Brands, Inc company this seems to be a pattern with their restaurants that they own. For example on the app called Next Door about a week or two weeks from my issue the same exact issue happened at their sister restaurant right down the street from this restaurant . Continuing my investigation I continued to see similar complaints on the Better Business Bureau website where other customers also complained about them ordering a high valued steak and was served a lesser steak that they did not order. These are clear violations of the law and as of today they are in complete breach of contract along with other violations of the law and they refuse to make this issue right. I am very close to filling a lawsuit against them in court. These are some very serious issues here and I hope that they are fully investigated for their potential violations of the law that seem to be a pattern because this is definitely not an isolated issue at all. The current demand is 1k and if this issue is not resolved very soon legal action will be taken against them very soon. They will not be getting away with their unlawful and reckless actions.

  Business Response

  Date: 03/07/2023

  Our company does not engage in unlawful activity as ************************** claims and more specifically, Bonefish Grill in Newport News, VA did not serve him a sirloin steak in place of a filet mignon during his visit in October 2022.
  
  **************** and his parents celebrated his mothers birthday at our restaurant. During this visit, **************** ordered a Filet and Lobster dinner, prepared medium and his parents ordered Sirloin & Shrimp and Sirloin & Crab Cake.  After the entrees were served, **************** told the server his filet was not cooked to his preference, so the filet was returned for additional cooking.  This process was repeated twice, but *************** was still unsatisfied with the doneness of his filet. He then demanded a new filet, which we provided because we wanted to make sure **************** and his parents had a good experience. **************** then accused us of giving him a sirloin although we did indeed serve him a filet.  
  
  ****************** parents did not experience any problems with their meals, but we still chose to take care of the entire partys appetizer,drinks, and meals. In the days following his visit, **************** continued to send emails complaining of his experience, including what he called a ruined celebration.. As a gesture of goodwill, we sent his mother flowers for her birthday. We also offered **************** a $150 Visa gift card to take his mother out again to a place of his choosing. He declined and demanded $500.Since his visit, **************** has sent our company approximately one-thousand emails, demanding various amounts of money, up to $1,000, and threatening litigation if we do not pay him.
  
  We have gone above and beyond to accommodate **************** and his parents for their experience.  **************** paid nothing for the partys meal and is now demanding an additional $500.  It is clear that ***************** intentions are to harass and the extort money. Therefore, we consider this issue resolved and will not take any additional action to accommodate **************** 

  Customer Answer

  Date: 03/07/2023

  
  Complaint: ********
  
  I am rejecting this response due to many reasons which are completely false. First off, I was served a sirloin steak and never a filet mignon and I have witnesses who will confirm this. I never demanded anything at all so lets get that straight for the record. Its fair and reasonable for any customer to requests another steak that will be cooked up to their standards since the steak was not cooked at all to what I ordered. The facts are that the chef working at this Bonefish Grill does not know how to cook a medium steak at all. 
  

  Furthermore, Bloomin Brands claims that my parents was not bothered or affected by these issues which is a complete lie. To this day my parents has made a promise to me that they will never step foot at this horrible establishment ever again on horrible our treatment was as a family. They ruined my the entire familys experience so lets get that fact straight once and for all. 
  

  In addition the server was extremely rude from the very beginning and talked to me in a very loud and rude manner. Went as far as snatching a plate out of my hand and when I started that I was not satisfied with my steak he choose to ignore us the entire night there. Bloomin Bramds is fully aware of these actions and has completely failed to properly rectify this issue accordingly. 
  

  Furthermore, after carefully investigating this company Bloomin Brands has a pattern of giving customers different types of steak than the one that the customers have ordered. I have picture proof of other customers complaining about the same issue exactly what has happened to me. This company needs to be investigated for their unlawful actions and I will ensure the proper authorities are notified. 
  

  In addition I have audio recordings of the Bloomin Brands promising me $150 visa gift card in which to this day has refused to honor on their promise to me which is a clear breach of contract and legal action will be taken against them for breach of contract which will be won in court very easily. Not only that Bloomin Brands continues to claim that my entire meal was comped which is completely false. That same evening I was brought a receipt and was charged some money. In addition if my meal was free how come this establishment took my $75 dollar Bonefish gift card and has not returned it to me to this day. 
  

  Bloomin Brands continues to state nothing, but false information to look good, but the facts are that they completely ruined my mothers birthday celebration, the server crossed the line in which they do not care, have committed unlawful actions and I have witnesses who will back up these claims. As of today, 3/7/2023, Bloomin Brands continues to be in complete breach of contract and legal action will be brought against this brand very soon. Thank you for your understanding! 
  
  Sincerely,
  
  ***********************
  

  Business Response

  Date: 03/08/2023

  Bloomin' Brands position remains the same. 

• Initial Complaint

  Date:12/20/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bonefish grill, which is one of the companys restaurants emailed an ad about a gift card promotion, when I attempted to purchase, their ad company, called *******, took amounts from my credit card and I never received any gift cards.

  Business Response

  Date: 12/20/2022

  Hi ***,

  Thank you for your email. I am able to confirm our security system flagged your order and has cancelled your purchased. We apologize about the inconvenience but unfortunately, our system will not accept a purchase from the information provided.
  
  We recommend attempting again today with a different card holder name and card number for purchase. If you have any further question or concerns while attempting again, please email us back at *************************************** and I'd be happy to walk you through this purchase. 
  
  Again, we apologize about the inconvenience, look forward to the pleasure of your company in the future. Please email us if you are having further difficulties today.
  
  Sincerely,
  Gift card team

  Customer Answer

  Date: 12/20/2022

   
  Complaint: 18616422
  
  I am rejecting this response because:

  there were 2 amounts charged to my credit card and they have not been refunded, and no gift cards were ever provided 

  
  Sincerely,
  
  *********************

  Business Response

  Date: 12/20/2022

  Hi ***,
  
  
  No gift cards were provided as this order did not go through. These are only pending charges and will go away shortly. 

   

  Again, we apologize about the inconvenience, look forward to the pleasure of your company in the future.
  
  Sincerely,
  Gift card team

  Customer Answer

  Date: 12/20/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************