Complaints

This profile includes complaints for Lazydays's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Lazydays

  4042 Park Oaks Blvd Ste 350 Tampa, FL 33610-9554

• 

  Lazydays RV Of Nashville

  1005 Beasie Rd Murfreesboro, TN 37128-3134

• 

  Lazydays RV of Knoxville at Strawberry Plains

  835 Huckleberry Springs Rd Knoxville, TN 37924-4347

• 

  Lazydays RV of Houston

  20103 Stokes Rd Waller, TX 77484

• 

  Lazydays RV of Portland

  16803 SE McLoughlin Blvd Portland, OR 97267-4957

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/20/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought this camper 2 days ago and when I went to set it up and turned on the heat then the fire alarm went off. When I turned on the heating unit both times it happened both times and there was a hot smell both times. When I turned it off 2 minutes later then the fire alarm stopped. Also when I hooked up the septic then it ran straight down to the ground. I was assured before I bought it that it was in good working order and paid the destination fee of $1800 that they charged to ensure that it was in good working order

  Business Response

  Date: 05/23/2025

  Thank you for reaching out. Its important to note that you purchased a used unit. Prior to delivery, we performed a safety inspection and installed a new battery to help ensure the unit was in good working order.
  For any concerns youve encountered, including the heating system and septic hookup, please reach back out directly to the dealership's management.
  

  You can contact:
  ***** *****, Service Manager at Ph: ************** or via email: *************************************************************, or your Service Advisor, ******* ******* at Ph: ************** or email: *********************************** ****************** or Mr. *************** be happy to assist you further with these matters.

  Thank you for being a Lazydays customer.

  Customer Answer

  Date: 05/23/2025

   
  Complaint: 23347904
  
  I am rejecting this response because water from the toilet goes directly to the ground and it has never worked. I was told that the septic system was inspected and is in good working order or I would have never purchased it. I would like it repaired by Lazydays. I have not been able to use the toilet since it was delivered to me a week ago and I am living in it as a travel nurse out of state now. 
  

  The fire alarm did stop going off after several days of brief attempted use when the weather was 34 degrees at night. I have a cat, dog and bird that needed to stay warm so I would turn it on for a minute occasionally.   I was told by your sales representative that the system was ok to use and probably had a build up of hair and dust that needed to be burned off.  Obviously this system was not tested beforehand or that would have been found.  I was told that everything was in good working order and it was not.  This is very poor quality of service and your salesman even admitted this.

  
  Sincerely,
  
  **** *****

  Business Response

  Date: 05/31/2025

  Thank you for your email regarding your ongoing concerns. We have followed up once again with the dealership, and theyve confirmed that they have not received any recent communication from you regarding these issues.
  We encourage you to reach out to the dealership directly to schedule a diagnosisthey are more than happy to assist in getting the matter resolved. Weve already provided the contact information for their management team.
  

  Customer Answer

  Date: 06/12/2025

   
  Complaint: 23347904
  
  I am rejecting this response because:

  Yes, I have followed up with them. I have had an ongoing group text with the salesman, service manager, finance manager and general manager. 
  
  I have the shroud cover for the ** unit and will have a repairman come and install it and also look at the septic to diagnose the problem. The entire hose system and hook up port is missing that goes to the black tank. 
  Also now the yellow porch light randomly comes on and the ac randomly kicks over to the heater. Since I live in it full time I am concerned for the risk of killing my animals and so I indicated in the group email that I would like to return it or trade it in. I am waiting for a response to that request. 
  
  Sincerely,
  
  **** *****

  Business Response

  Date: 06/16/2025

  Thank you for letting us know of your further concerns.  We have reached out to the Service Manager, Mr. ***** *****, who advised that the Unit was purchased "As-Is" and that the dealership performed a safety inspection, as well as installing a new battery before Ms. ***** accepted delivery of it.  Mr. ***** further advised that the original issue looks like the sewer line fell off from the black tank during the trip home. Our dealership have a photo showing the sewer line in place before it left the lot. He said he would be happy to fix this problem, and Ms. ***** just needs to bring it back. Mr. ***** can be reached at ******************************** or by calling *************.

  For any trade-in the dealership are the people with the best knowledge and the point of contact. We have no knowledge of the current condition of your Unit, nor any possible trade Units. Mr. *** ******* is the Sales Manager and he may be reached at ********************************** or by calling *************.
  

  Thank you for being a Lazydays customer, we appreciate your business. 

  Customer Answer

  Date: 06/17/2025

   
  Complaint: 23347904
  
  I am rejecting this response because it is not feasible for me to return for service at your facility.
  

  I am a travel nurse living in the camper in order to serve the healthcare needs of the indigenous population of ************, *********** 
  

  I will schedule a repairman this weekend to come and place the ** cover and assess the faulty septic. I will reassess my needs once that service call is completed. 
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased on 3/22/2024 a 2023 Cruiser Rv Radiance only used it one time has been in service ever since manufacturer warranty has approved all the claims that were submitted by ********* now some more issues have arrised and my RV again in Service since December 2024 and ****************** still havent fixed properly my RV i have alot of notes taken if someone can please call me to see how i can go about my RV the Lazy days service department is a scam

  Business Response

  Date: 05/22/2025

  Thank you for making us aware of these concerns. We reached out to our ****************** at our Lazydays of Wildwood at The Villages location. We were informed that Ms. **** dropped off her unit with us in December for warranty-related issues. We diagnosed the concerns, submitted the claims to warranty, and ordered the necessary parts. All parts finally arrived in February, and we completed the repairs on 2/26. Ms. **** picked up her unit on 3/3 and had it plugged in at the campground for inspection. During her review, she expressed dissatisfaction with the vanity repair in the bathroom. Additionally, she reported five new issues, prompting us to open a new service ticket dated 3/3. We moved her unit from the campground back into a service bay and addressed the new concerns. While the unit was in our possession, a s**** backed out from the bottom of the slide room and caused damage to the linoleum flooring. We attempted an initial repair, but our Service Manager was not satisfied with the outcome. We then brought in a third-party company we use for flooring repairs. While they did their best, the result is still not up to our standards. Our next step is to obtain the correct part numbers and availability for the linoleum so the repair company can cut out the damaged section and secure a proper fix. We are also awaiting part numbers for the vanity parts so we can proceed with that repair as well. Our Service Manager reached out to Ms. ***** contact at ********* for assistance with the floor and trim part numbers, who advised her to contact the parts department directly. Our Service Manager also offered to deliver the unit back to Ms. **** and retrieve it again once the parts arrived, but she declined. There is nothing preventing her from using the unit in the meantime.
  

  At this time, we are awaiting the necessary part information in order to move forward. We apologize that the process is taking longer this timewhile some delays are due to the need to email and wait for warranty approvals, We understand that our communication could have been more timely, and we sincerely apologize for any inconvenience this may have caused.  If you would like to reach out to our Service manager, **** *****, she will be happy to update you on the process. Ms. ***** can be reached at: Ph************** or via email at ******************************************************************** 

  Thank you for your patience and for being a Lazydays customer.

  Customer Answer

  Date: 05/28/2025

   
  Complaint: 23337854
  
  I am rejecting this response because:

  To Whom It May Concern,
  I am writing to formally express my deep dissatisfaction with the service I received from your dealerships service department concerning the repairs on my camper. The experience has been frustrating, marked by poor communication, misleading statements, and a complete lack of thoroughness in the inspection and repair process.
  From the beginning, I was told that delays in the repair process were due to the service departments failure to provide part numbers. This turned out to be completely false. Upon contacting the warranty company directly, I was informed that all repair requests were approved within seven business days of receiving the diagnostic report. Additionally, they explained that part numbers must be submitted before any approval can be issued, as they are required to verify MSRP values. This proves that the necessary part numbers were already provided and that the delay originated within your service department.
  Furthermore, during the initial repair process, I was assured that the camper had undergone a complete multi-point inspection and was ready for pick-up. However, upon arrival, I discovered additional failuresissues that should have been identified and addressed during a thorough inspection. It is unacceptable that more problems existed than when the unit was originally dropped off. This oversight clearly indicates that no proper inspection was carried out prior to notifying me that the camper was ready.
  The service department continued to deflect responsibility by pointing fingers at the warranty provider, causing unnecessary delays and confusion. As a customer, I should not have to make multiple inquiries and chase down accurate information simply to understand the status of my repairs. The lack of transparency and integrity throughout this process is extremely disappointing.
  In summary, I am completely dissatisfied with the service provided. I expect a formal explanation regarding this situation, as well as assurances that appropriate steps will be taken to improve your service departments practices going forward. I also request that any remaining issues be resolved promptly and professionally.
  Please consider this a formal complaint. I would appreciate a timely response.
  
  Sincerely,
  
  ******* ****

  Business Response

  Date: 05/31/2025

  Thank you for the opportunity to provide an update on Ms. ****** unit. As previously communicated, we have outlined the delays, acknowledged our part in them, and provided explanations for why they occurred.
  At this time, the dealership has completed all but one of the outstanding issues. The remaining item is pending the arrival of a trim piece from the manufacturer, *********, which is currently estimated to ship out to us during the week of 6/9/25.
  The dealership has kept Ms. **** informed on the status of the repairs and parts delivery, as shown in the attached text message correspondence between Ms. **** and our Service Manager. Once the part arrives, her unit will be treated as a priority for repair, and we will continue to provide updates throughout the process.

  We appreciate Ms. ***** business and patience while we repair her Unit.

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had MANY problems with lazydays of tampa but this one is the worst. I rent my RV out and as with any rental, I get reviewed by the renter and that is what the rental gets based on. Not only does the service department at **** days NOT DO THEIR JOBS ON TIME (consistent to what they say), and OVERCHARGE FOR SERVICES NOT RENDERED (flush the tanks and the baseboard replacement), but I just rented my RV out to a customer at ******* spreedway and my hose is missing I called lazy days and when I got upset the secretary hung up on me and told me they wont tell to me. MEANWHILE, my service tech texts me and says yes, tech confirmed that he did use your hose and it is on the floor in his bay.. i am going to go get it and put in my office.. - ******* ***** Service Advisor CLD P: ************ ****************************************************** good does that do me? The customers are furious because I look like Im not doing my job but lazy days is stealing from me and tarnishing my name. Last time I took my RV in for service it was supposed to be covered by insurance but my advisor (above) said that they didnt want to deal with the back and forth. I told them to please put it through along with the one before so I can get reimbursed. Not only did I buy this overpriced mobile home from them but they act like its a burden to fix it. If theyre going to be such greedy immoral people, they can buy this thing back and we can be done with it theres so many this wrong that they need to fix that I dont know which one to focus on

  Business Response

  Date: 05/23/2025

  Thank you for giving us the opportunity to address these concerns. Of note, we do not have a Unit purchased in the name of the complainant only that of his mother, so we assume that is the Unit in question. That Unit has been in for service multiple times,primarily for maintenance-related issues such as clogs caused using incorrect toilet paper. Please note that these issues are not covered under warranty. The manufacturer of the Unit provided a limited warranty from the original date of purchase. Lazydays offer no warranties on the units we sell.  The registered owner of the Unit purchased a third-party extended service warranty, and after diagnosis, all parts and labor must first be approved by the warranty provider before repairs can begin, which pushes out the completion time. Additionally, its important to note that the financing contract and warranties were originally established for personal use, not commercial application. Because the unit is being used as a rental, certain coverages do not apply.

  Regarding the hose, we apologize for the oversight as normally our technicians use their own equipment specifically to avoid situations like this. The **** has now been shipped to the address we have on our purchase and service documents, that of the registered owner on file. We will provide the ***** tracking information via separate email.
  
  Regarding the communication issue, we have reviewed the call logs and listened to the full recording of the conversation between Mr. ******** and our front service counter, and it was clear that Mr. ******** hung up while waiting on hold for his Service Advisor to answer the call. For RO# ********B, payment for the ****** and flooring materials included the labor charges. The only outstanding item pending warranty approval on this RO was the macerator, which was reported to be slow to operate. All other repairs were completed by our dealership. The ** left our property on 5/13/25. 

  We wish the Swanstons well in their future endeavors.

• Initial Complaint

  Date:04/25/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my **************************** August of 2024. March 20th, 2024 the bearings in my furnace blower motor went out called the dealership and started the process of getting the problem addressed and on order. Getting a *** from the service department didnt happen up until 17 April when I noticed that the screws holding the back wall of my unit on had popped and that the back wall was coming off. Called the dealership and they said to bring it in as they had the parts to fix my unit. Was scheduled to pick my unit up yesterday 22 April but before I got on the road I was called and informed that a ****** moving my unit had clipped another trailer and that the back wall they just fixed was damaged again and needed repairs/ part replacement. I said I was going to come assess the damages. When I got there they had already removed trim pieces and had starting gluing the chipped, split and splintering wood pieces back together. There is a gash on the side of the unit at the back that goes completely through the paint>fiberglass> and the wood. Asked the manager ***** *** this would be fixed because I now have damages and more depreciation to the unit thanks to the porters negligence. ***** was emailed asking him to call me so we can solve this issue to which I was never called. The dealership is carrying on with repairs to the unit and was told it would be done 24 April. Called today only to be told it was not ready until the 25th now. ***** has still not called me to resolve this issue.

  Business Response

  Date: 04/28/2025

  We reached out to Mr. ******* our General Manager at Lazydays of Denver at ********* who provided the following update. The customer, Mr. ******* visited the dealership on the morning of April 25, 2025, and picked up his unit.
  Mr. ****** is correct in stating that his unit was damaged while it was being brought forward for pickup. As soon as the incident occurred, the dealership notified him and immediately began repairs. The work was completed on Friday morning, taking approximately half a day longer than initially anticipated.
  Mr. ****** personally spoke with Mr. ****** during his visit on Friday to address the situation. They discussed the matter, reached a resolution, and Mr. ******** concerns were fully addressed.
  We sincerely appreciate Mr. ******* patience and understanding, and we thank him for being a valued Lazydays customer.

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After having a history of issues with the sales manager, ******* ****, hes now not responding to a new issue. I bought my unit in January. They wouldnt connect it to water for me to test. Now that its warm out, I connected it to water. The ice maker in the motorhome was not properly winterized and it flooded the unit out. The ice maker connection on the back of the fridge was snapped. I have photos of the water and antifreeze on the floor after the flood. I cut the supply line and inserted a plug. Because Im a restoration contractor, I was able to jump on this fast to get it dried and stopped so there was minimal resulting damage. This could have been a major deal requiring an insurance claim in which subrogation against them would likely be involved.

  Business Response

  Date: 04/28/2025

  We sincerely apologize for the delay, but due to the closure of our Elkhart dealership, we respectfully request a 7-day extension to respond to Mr. ****** complaint, through the end of the day on May 6, 2025."

  Business Response

  Date: 05/13/2025

  We have resolved the issue with the customer.
  
   
  
  Thank you
  
   ******* ******
  Assistant, Regulatory Compliance and Consumer Affairs
  P: **************

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a 5th wheel from Lazy days that was brought in with some back panel damage but were told that they would be fixing the damage before we picked up the trailer. When we picked up the trailer there were still several things wrong with trailer and they told us that if we brought it back at the end of the camping season that they would fix everything including the outside light. We took it in to fix the light, they had it from October to February. When we picked up the camper the Solar panel no longer worked but the light did. We also noticed that the back panel they originally said they fixed was leaking water and not sealed correctly. We called them and they said they would fix it. Now they have had the camper since December 2024 and are now saying that they cannot fix the camper because they aren't responsible for the issues. Because it is not covered under warranty. It should never have been a warranty thing because it was obviously an issue they cause when they fixed the outside light. They have gone through employee after employee and they don't have adequate records of all the conversations they've had with us over the last 2 years.

  Business Response

  Date: 04/14/2025

  Thank you for bringing this matter to our attention. We have contacted the dealership for further information regarding your unit and the concerns you've experienced. According to the dealership, the issues you described are not related to the work they performed.
  Please note that the unit you purchased was pre-owned and is no longer covered under the original factory warranty. If you did not purchase an **************** Contract at the time of sale, any necessary repairs will need to be completed at your expense, at standard retail rates.
  At the time of delivery, you signed an acceptance of the unit, which weve included with this response for your reference. Additionally, our internal nationwide database contains no documentation indicating that any employee offered repairs at no cost.
  If you have additional documentation or details to support your case, we encourage you to contact our General Manager, Mr. ******* ******, for further review and to coordinate pickup of your unit, if it remains at the dealership. He can be reached at ************** or via email at ****************************************************************************.
  Alternatively, our Service Manager, ******* *******, is also available to assist. He can be reached at ************** or by email at ******************************************************************************.
  We appreciate your business and thank you for choosing Lazydays.

  Customer Answer

  Date: 04/15/2025

   
  Complaint: 23161229
  
  I am rejecting this response because:

  The unit was preowned but before we even signed paperwork LazyDays was fixing the unit they said and this is why we could not pick up the unit for over a month after we put our deposit down and got financed. When we picked it up the exterior was not fully sealed in the rear and they gave us 30 days to notate all the issues that were wrong with the unit. We informed the service manager withing that month. She said because they were so short staffed that we needed to bring the unit back later that season (October) and they would fix all of the issues. One of the issues being the exterior light and the front living slide. We took the camper in October 2023 and LazyDays had the camper until April of 2024. When we got the camper back the Solar panels no longer worked but the exterior light and slide were addressed. We called and told them the issue because it was clear that some wiring had been crossed after they fixed the exterior light. They said to bring it in and they would fix the wiring. We brought the camper to LazyDays again in December, now 2024 and they have had the camper since. Since having the camper we have spoken to several different people and have gotten several different stories of why they will or wont fix it. One day we are being told they will fix it and the next week we are told no. This game has been going on for months and due to the constant change in employees we cannot get a consistent story. We have now documented several conversations in the last month and have been documentating every conversation thus far, we can share these with you for clarification. All we would like to accomplish is to have the back panel sealed so that no water can penetrate and for the Solar panels to work again (hold battery charge). This shouldnt be anything that requires warranty, considering they were issues LazyDays agreed to fix already. Please let us know 
  
  Sincerely,
  
  ******** ******

  Business Response

  Date: 04/16/2025

  Thank you for the additional information. If you would kindly upload any documentation you have, or email it to ************************************ we will review it and respond accordingly. 

  Thankyou.

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put down a deposit on a camper and had an inspection done. The dealership did not have the camper connected to power and water like I told them it needed to be for the inspection so the electrical and plumbing issues could not be inspected. Regardless, the inspection that was able to be done, revealed to many other issues in a brand new 2025 camper so I canceled the purchase. Lazy Days, although sending me a sheet saying the deposit had been returned to my credit card, it has not shown up as a permanent credit. It did show up for one day as a pending credit, and then it disappeared; like they cancelled it or something. When my deposit was originally made, the paperwork said the deposit was refundable, but they have not done that. They owe me my $5,000 deposit back.

  Business Response

  Date: 03/23/2025

  Thank you for reaching out regarding the issue you have experienced with your refund. Our Compliance Team has made us aware that they have been in contact with you and are in the progress of investigating the status of it. They have advised that they will be in contact with you directly, once they have completed their investigation into the facts and can provide an answer.

  We sincerely apologize, and thank you for your continued patience.

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a NEW Berkshire XL 40E on August 28, 2024. Price was $314,559. Paid $4600 to have it delivered and my trade returned to ********* OK. Coach arrived 2-3 days late in the dark in the rain. No water in the house batteries. The driver drove the coach 600 miles with the check engine light on. The dealer charged $1299 for "...inspecting, cleaning, adjusting vehicles..". They did nothing. And in his email to me, in answering my complaint to the company, the ** told me the $1299 fee is something they are "required to collect" but apparently aren't "required" to do anything for it such as inspect and adjust the vehicle, which is the basis for the charge according to the Buyers Order dated Aug 28 2024. They took the money but sent a defective product because they didn't perform the Pre-Delivery Inspection that the salesman ***** assured me they would do. Because they didn't do it, and because it literally took weeks to get the coach registered, I ended up having to pay $2825.40 for work that Lazy Days Tulsa should have done. I still don't have a valid registration card with the correct model year. The defective gray tank sensor is still not fixed.

  Business Response

  Date: 03/23/2025

  Thank you for making us aware of your concerns. We reached out to our Lazydays of ***** at ********* dealership. The management advised that they did perform the *** and cleaned inside and out of the Unit, per RO ********a, and in fact the Service Manager, ****** ******* checked the Unit before it left out with Zodiak Transport s delivery driver.  Lazydays procedures are to always check the levels and load test on factory installed batteries and this was done. The grey tank sensor issue was addressed per RO ********c. A birds nest in the exhaust area was found and removed, that fixed the code; see RO ********e. Mr. ****** also stated that this is the first he has heard of any of your issues and that your assigned delivery advisor is no longer employed with Lazydays, and so we cannot ask him for further details.  Mr.****** stated that if he had known of any of the issues, they would have been addressed and apologizes that you incurred them. He also said that there was no check engine light on when the Unit left the dealership, but that the delivery driver did make a call to the delivery advisor and reported that the check engine light had come on, and he was advised to have it checked out.
  
  Please contact the management of the dealership directly as Mr. ****** would like to discuss the service items, and the General Manager, Mr. ***** would like to discuss the $2,825.50 and what it was for, and asks that you forward him the ***********. Pearcy can be reached directly at Ph: *************** and Mr. **** at Ph:************** or by email at ************************************************************
  
  Thank you for being a Lazydays customer and we look forward to serving you in the future.

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 12, 2024, I dropped off my travel trailer at **** Days for a roof repair due to storm damage. After several months, I was informed in January 2025 that the repairs were complete and that I needed to pick up my trailer.Upon inspection, I immediately noticed that the interior ceiling panel did not match the factory panel. I raised this concern, along with other minor issues, with Service Advisor ****** over the phone and in writing. ****** claimed the original ceiling panel was no longer available. To verify, I contacted two other dealerships, both of which confirmed that the correct factory panel was indeed available with a two-week lead time. I relayed this to ****** via email and requested the repair be redone properly.A week later, ****** sent a thumbnail photo of a new ceiling panel, stating the repair was complete and that I "needed" to pick up the trailer. However, upon inspection, it was clear that while the panel had been changed, it still did not match the factory panel.Despite my dissatisfaction, I opted to remove the trailer from ********* property until the issue could be resolved. After returning home, I discovered additional problems, including:1) Damaged ceiling moldings caused during panel replacement.2) A broken air conditioning cowl, which was not visible until I inspected the roof with a ladder.The ********* service department misrepresented the repairs and pressured me to pick up the trailer despite the work being incomplete and unsatisfactory. This $13,000 repair should have fully restored the trailer to its pre-damage condition.Resolution Sought:Installation of the correct factory ceiling ************ of damage caused by their technicians.Replacement (new or used) of the A/C cowl that was broken during the repair.

  Business Response

  Date: 03/23/2025

  Thank you for making us aware of this customers concerns. We apologize that Mr. ****** experienced theses issues.  We reached out to our Lazydays of Tampa at ******* management team and were advised that the Service Manager, Mr. ****** *********, would reach out directly to Mr. ****** to assist him. As of 3/21/25, Mr. ********* has spoken to, and emailed with, Mr. ****** to work towards a resolution regarding the paneling, as well as the other issues.

  We thank Mr. ****** for being a Lazydays customer and hope to continue serving him.

  Customer Answer

  Date: 04/23/2025

   
  Better Business Bureau:
  
   Lazy *************** did reach out to me, and we worked together to resolve this issue as best as they can be expected to. Please mark the complaint resolved.

  Thank you for what you do. 
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 9 2024 Dynamax Isata 5 $230,000.00 Purchased from lazy days Rv woodland Wa ( now out of business)Unit transferred to **** days Portland *******This RV has never been able to be used do to manufacture faults and damages. I was promised a time resolution to all issues at time of purchase.The RV is still at lazy days service and repairs are not complete it has been over 10 months since purchase.3/11/25 inspection Rv is now leaking g water into the unit.I have never been able to use this RV I paid in full $230,000.00.The following are the units issues:Crack/scratch hacross dinette window ( has been replaced 3/2025)Broken shade won't retract Stitching coming undone on dinette seating Shower door doesn't close straight resulting in leaking Toilet roll holder stripped from wall (repaired 3/2025)Reclining chairs console crooked and loose Toilet installed crooked Air conditioners blowing warm air Vehicle not holding a charge Unit leaking water from ceiling I have sent registered mailing to officers of company.I have sent multiple emails with photos and multiple phone calls.**** ****** manager at ******** lazy days where unit is now said **** needles president instructed him not to talk to me. No resolution or responses have occurred.This unit is a lemon and is not usable.I have requested refund again no replies.

  Business Response

  Date: 03/17/2025

  Thank you for the email outlining the concerns you state with your Unit. We have been advised that our Senior Leadership Team are aware of the concerns you have and they, as well as  various members of the Lazydays team, have reached out to you to try and resolve your issues, and will continue to do so. Thank you for being a Lazydays customer. 

   

  Customer Answer

  Date: 03/18/2025

   
  Complaint: 23055935
  
  I am rejecting this response because:
  I have already sent 1 reply but failed to go thru do to too large of a file.
  this unit is still not repaired and still not usable. It's been in a state of disrepair since day of purchase and I was promised it would be repaired in an expedited fashion.  As of today 3/18/25 the unit still will not function and repair work is NOT completed ***** the store manager has demanded we take the unit off the property and insists repairs are gone AND THEY ATE NOT the unit control board will not even power up We waited an extended time while it was sitting on charger and unit still will not function. 
  I want a full refund !! 10 months I've never been able to use this unit 

  Sincerely,
  
  ****** ******

  Customer Answer

  Date: 03/19/2025

   
  Complaint: 23055935
  
  I am rejecting this response because:

  I am rejecting this response because:
  I have already sent 1 reply but failed to go thru do to too large of a file.
  this unit is still not repaired and still not usable. It's been in a state of disrepair since day of purchase and I was promised it would be repaired in an expedited fashion.  As of today 3/18/25 the unit still will not function and repair work is NOT completed ***** the store manager has demanded we take the unit off the property and insists repairs are gone AND THEY ATE NOT the unit control board will not even power up We waited an extended time while it was sitting on charger and unit still will not function. 
  I want a full refund !! 10 months I've never been able to use this unit
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 03/20/2025

  We apologize, but due to Ms. ******** threats to secure legal representation against us, we can no longer respond to her BBB complaint.

  Thank you for your understanding.

  Customer Answer

  Date: 03/21/2025

   
  Complaint: 23055935
  
  I am rejecting this response because:
  What am I supposed to do when I have purchased a faulty/lemon unit from lazy days and lazy days has not stood behind the warranty, lazy days has used deceptive trade practices against me But seek legal counsel????
  Lazy days refused to repair this unit The control board is dead the batteries are dead the safety mechanism in the gas stove has been cut and dismantled resulting in a gas stove with NO WARNING system in place for running propane gas, a burner that is running or any malfunctions resulting in the strong potential of loss of life - Death of anyone inside the unit operating the RV. 
  this RV is NOT SAFE FOR USE. Lazy days will not do anything . Lazy days gives me no option UNLESS THEY REFUND THIS RV. IT IS DEADLY. I CANNOT USE IT AND YOU WONT FIX IT. PLEASE tell me what am I to do???

  Sincerely,
  
  ****** ******