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Business Profile

Telephones

AnswerFirst Communications, Inc.

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

3/5 stars

Average of 2 Customer Reviews

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Review Details

  • Review fromTroy W

    Date: 05/24/2024

    1 star
    We engaged their services, but during the few times we checked to ensure everything was functioning correctly, we encountered issues. The agent consistently mispronounced our company name and struggled with the script. Her explanation was that they do not work directly for the company. After receiving multiple complaints from our customers, we verified their concerns about the lack of attention to detail and poor communication.When I contacted the company to file a complaint, it was ignored. Consequently, I decided to move my business to a company that values my patronage and investment. I cannot recommend this company.
  • Review fromApril G

    Date: 02/27/2023

    5 stars
    AnswerFirst has been answering my business phone calls since 2015. They give my business a professional presence and provide my customers with 24/7 availability. Their virtual receptionists do a great job of accurately screening my calls, transferring me the calls that I want to handle immediately, and taking messages from callers when I'm not available. If you're looking for a 24/7 answering service that can provide exceptional and friendly customer service while also customizing your account to fit your schedule and preferred method of call handling then call AnswerFirst.

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