Complaints

This profile includes complaints for BluePearl Specialty + Emergency Pet Hospital's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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BluePearl Specialty + Emergency Pet Hospital has 31 locations, listed below.

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  BluePearl Specialty + Emergency Pet Hospital

  2950 Busch Lake Blvd Tampa, FL 33614-1859

• 

  BluePearl Specialty + Emergency Pet Hospital

  3000 Busch Lake Blvd Tampa, FL 33614-1862

• 

  BluePearl Specialty + Emergency Pet Hospital

  607 Lumsden Professional Ct Brandon, FL 33511-5996

• 

  BluePearl Massachusetts, LLC

  180 Bear Hill Rd Waltham, MA 02451-1021

• 

  BluePearl Pet Hospital

  400 W. Lancaster Ave Reading, PA 19607-2418

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The absolute worst vet care! They take peoples money and charge people for things that werent done! My son was charged almost $1000 for them to wrap Coban and a plastic piece around his dogs leg that wasnt even properly done didnt keep the dogs knee immobile. I have requested a ??refund and awaiting a return call. They even talked that the only cure was amputation. Our dog is in surgery and only required 2 pins that were optional but what was deemed best due to the active ***************** at and amazing vet in ********* that was disgusted what was done at Blue ****** What if what if we would have listened to the quacks here and had the dogs leg amputated. This place needs shut down and investigated and I will be turning them in to the ************************************ for investigation into the practice.. This happened the Wednesday before thanksgiving.

  Business Response

  Date: 12/07/2022

  Akela June presented to our Emergency department on November 23, 2022 for evaluation of an LPL lameness that the primary veterinarian office suspected involved the growth plate based on their radiographs. We provided several treatment options, discussed the risks involved with each and worked to provide Akela June with the best chances for a full recovery. ***** June's owners alerted our hospital of their concerns through a discussion with the assistant practice manager. We are reviewing this client concern and will be in communication with the owners.

• Initial Complaint

  Date:11/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My cat ***** had to spend 2 nights at Blue ***** a few weeks ago due to urinary tract blockage. He seemed to be recovering from the UT issue fine after he was discharged from the clinic, but a little over 24 hours later he was discharged, he started showing sign of Feline Upper Respiratory Infection. I took him to my primary veterinarian to get antibiotics prescribed. Fortunately, he recovered from that quickly. However, I have 6 cats total at home and ***** apparently passed the infection onto Lilly * my oldest kitty (approximately 10 years old). She was in a really bad condition for a few days * watery *********** as well as sneezing/gauging.... After a week or so, fortunately, she recovered (or at least she was no longer sneezing and showing any other sign of disease), but now it was passed onto Patches * my youngest and healthy male kitty....I emailed Blue ***** stating that 'they' infected ***** at their facility while ***** was there hospitalized. They emailed me back and refused to accept their wrongdoing and did not seem to care about it at all. I requested at least partial refund ($1500), but they also refused. I did not bargain for this nonsense and hassle and pain on my pets when I took ONE cat to this dirty & infectious veterinary clinic. My cat was treated for one thing and came home with another disease. This is NOT acceptable for the amount that they made me pay for his hospitalization.

  Business Response

  Date: 11/14/2022

  ***** presented to our Emergency Department on October 17, 2022 with a urinary obstruction. The ER clinician provided treatment recommendations for *****, ?based on a physical evaluation. ***** was hospitalized overnight for treatment and observation. A ************ Coordinator reached out to *****'s owner on October 20, 2022 to see how ***** was, and was told that ***** was doing well. *****'s owner alerted our hospital of client service concerns through an email on November 6, 2022 at which time a client service manager reached out to the client, left a phone message and followed up with an email. ****************** returned the email  correspondence and technician manager reached out to the owner with no return phone call. The owner's next correspondence was through the BBB/online reviews.  We provided several treatment options, discussed the risks involved with each, and worked to provide ***** with the best chances for a full recovery. ***** did not come in contact with any animal with respiratory issues while in our care. All equipment including treatment and kennel areas are disinfected and cleaned per OSHA protocols.  After reviewing the authorizing documents and provided treatment, we support the BluePearl invoice totals and, at this time, do not feel a refund is owed.? 
  
  
  

  Customer Answer

  Date: 11/16/2022

   
  Complaint: 18378631
  
  I am rejecting this response because:
  they are not admitting their wrong doing, negligence and malpractice due to lack of basic knowledge of animal care. ***** started showing sign of illeness over 24 hrs after he was discharged from hospital. A staff from the hospital called me way before my cat started showing the sign of illness. He DID contracted the illness at the er vet facility. Their ignorance and arrogance really make me sick. 
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We met with the canine opthamologist in May 2022 and scheduled a surgery to have our purebred Rottweilers eyelids corrected to prevent cornea damage. The surgery was successful and we paid the $3500 for the surgery. However during her recovery we noticed swelling around her eyes which I brought up at her post op visit. We were told it was nothing and sent home. A couple weeks later, the nothing turned into bilateral cherry eye. Confirmed by their vet via email photographs. The dog did not have cherry eye of any kind prior to the surgery by Blue ****** yet they claim it was unrelated. I requested they correct the issue and they refused unless we paid yet another consultation fee and scheduled another surgery at the cost of $1000s yet again. Now Im stuck because other vets will not touch the surgically altered eyes and I do not have another $3000 to shell out for eye surgery.

  Business Response

  Date: 11/14/2022

  ****** presented to our ophthalmology department on May 2nd, 2022,with entropion in both eyes. Entropion is a condition of the haired upper or lower eyelids. The board certified ophthalmologist provided treatment recommendations for entropion based on a physical evaluation and medical records from the primary veterinarian. The family elected to pursue entropion surgery for Pheobe, which was successfully performed on May 3rd, 2022. ******'s exam was unremarkable at her post-operative follow up visit on June 23rd, 2022. 
  
  On August 12th, 2022, Phoebes owners contacted the ophthalmology department via email with pictures of ******'s eye to express concern for the development of cherry eye following their entropion correction surgery. Cherry eye is a condition of the third eyelid. This correspondence was reviewed by the ophthalmologist, who advised the family that cherry eye is a separate condition altogether and unrelated to the entropion correction surgery. They were offered to schedule an appointment to have ******'s cherry eye evaluated so the ophthalmologist could create a new treatment plan, and also informed that cherry eye is a common condition that can often be treated at a primary care veterinary office, should the family want to first pursue treatment there. It was also established that if they were to elect to follow up with our ophthalmology department the outstanding balance on their BluePearl account must be paid in full prior to the appointment and they would also need to provide the required appointment deposit. Phoebes owners did not respond to this recommendation and did not settle their outstanding balance from June 2022. Based on the medical review and verified details above the care provided was appropriate and in keeping with best practice standards, as was the response to the concerns post-surgery. 

• Initial Complaint

  Date:08/12/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter brought our dog which had died and had been dead for some time. She was taking him to drop him off for creamation. I was not home to do so. She was upset as she is young and never lost a pet. She was pressured into them trying to save a dead dog. Which had not taken a breath or had a heart beat in over an hour and had a temp over 110 degrees after an hour in the air conditioning at home. Saying phrases such as, it's the least you can do. It doesn't hurt to try. We owe it to him. High pressure and predatory. They produced a document that was not signed to do this. After 10 minutes of "CPR", which I doubt they even did they told her he was not alive. I have tried to call and email the facility and corporate to resolve.

  Business Response

  Date: 09/01/2022

  ******* presented to our Emergency department on June 5, 2022, unresponsive. The ER clinician provided CPR based on the presentation and requested by the owner, which was asked to be ceased shortly after. Brewser's owners alerted our hospital of client service concerns through BBB and a discussion with the practice manager. After reviewing the authorizing documents and providing treatment, BluePearl ********** will continue to work with the owner on concerns.