Complaints

This profile includes complaints for NewSouth Window Solutions, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  NewSouth Window Solutions, LLC

  10741 Crossroads Commerce Blvd Tampa, FL 33610

  
• 

  NewSouth Window Solutions, LLC

  3300 Bonita Beach Rd STE 160 Bonita Springs, FL 34134-4167

  
• 

  NewSouth Window Solutions, LLC

  3125 Lakewood Ranch Blvd STE 112 Bradenton, FL 34211-5010

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered two sliding doors with turtle glass in early February 2025 and put down required deposit. We have followed up numerous times inquiring about installation and have been told there are issues with the glass, and promises to get these sliders installed in May, then early June and most recently promised mid to late June. We are now entering July with no sliders and minimal response - with no target date for install and no response to phone and numerous emails. Horrible customer service and even worse with a promise they cannot keep. We have put down a $7000+ deposit on these doors. Hurricane season is here and our condo is at risk.

  

  Business Response

  Date: 07/02/2025

  My name is ***** ******, Market President for Sarasota.

  When the situation was brought to my attention I immediately reached out to **** to hear her story and to provide a solution. 
  

  I had my Production Manager ****** contact the municipality (************) to see if there was anyway to expedite Mrs. ********** permit. This is not something they normally do as they are severely behind on permits right now. However, ****** spoke with someone in the office and explained the situation. They decided to make an exception and push Mrs. ********** permit through. 
  

  I then coordinated an install date of Wednesday July 2nd with ****. Our installation team is there performing the installation now. 
  

  I hope Mrs. ********* will accept my sincere apology for the length of time and is pleased with our resolution. 
  

  ***** ******

  Customer Answer

  Date: 07/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  ***** did reach out and expedite the permit and installation and have also received contact from ****** to verify satisfaction as well.

  Side note - the two installers were exceptional- they worked very hard and were meticulous and clearly took pride in their work 

  Inspection is pending and look forward to full closure on this matter. 

  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contract originated 12/27/24.Hurricane Windows were installed on 2/12/25 with issues. I have a window that needed both upper sand lower glass replaced due to scratches. This was brought to the installers attention and they agreed they needed replacing. This is where the nightmare begins. I repeatedly called since that install date to get the window glass replaced, we are now at June 12, 2025 I get nothing but the run around. The office answer tells me they have to check on the order status, then I. Was told sometime in March they came in but both pieces of glass were broken and they had to reorder that was March. I have called at least 10 times and NOT ONE TIME have I received a call back when promised each time they would call me back with an install date. This is issue has taken much of my time up and is causing major stress as I feel I am being completely blown off. I am not sure this is a reputable company at this point.

  

  Business Response

  Date: 07/14/2025

  Good afternoon,

  We had a service scheduled for this customer today but our service technician called out sick today so we have rescheduled his service. We should be complete with service by end of week. Thank you

  Customer Answer

  Date: 07/14/2025

   
  Complaint: 23458783
  
  I am rejecting this response because:there is a lot of prep work on my end to get ready for the appt.and  until the job is completed it is not a satisfactory response for me to accept and close this complaint
  
  Sincerely,
  
  ***** Jo ******

  

  Business Response

  Date: 07/15/2025

  Our technician called out yesterday. We had to reschedule customer to July 22 which is confirmed

  Customer Answer

  Date: 07/15/2025

   
  Complaint: 23458783
  
  I am rejecting this response because:I will accept the response once the jib is complete
  
  Sincerely,
  
  ***** Jo ******

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired New South Windows, **************, ** to install 7 windows in my home. The windows were installed the end of September, 2024. During the install, the lead installer (****)informed me that they had received and installed an incorrect window in my bedroom. I told the **** I liked the incorrect window more, **** told me he would get the new window ordered and that it would mostly take about 12 weeks to have the window installed. The end of December, I still had no date for my window install & also realized when cleaning my windows that the screens in my living room were installed incorrectly & I myself could not put the screens back correctly. My ************in-law were not able to put the screens in without gaps at the bottom. I called New South Windows to inform them of the problem with the two screens & also to check when I would receive my bedroom window on 12/30/24. I did receive my new bedroom about a month ago but still have not received the two screens for the living room window. There is a lifetime warranty on the windows & screens. I have called my salesman, **** **** (customer service, I guess if you can call it that) & *** ******* (who is listed on the BBB site when I put the name of the company I was having a problem) numerous times in trying to get my screens replaced. I have received no return phone call regarding this from any one at ********* Windows. I am at my wits end on how to get my replacement screens. The entire window project was paid in full at the end of September, I am so mad at myself for paying in full before the job was complete.Please help me.

  

  Business Response

  Date: 06/13/2025

  I have been speaking to Ms ****** for several weeks. The *** on her screen was originally 5/14 and has never shown up. Yesterday we recieved an updated eta of 6/17. I called and informed customer and when the screen arrives, we will call her and schedule to have it installed. 

  **** ****

  New South Windows

  Customer Answer

  Date: 06/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, if it truly does happen. This has been ongoing for 6 months & I have been in contact with **** **** almost 2 months. It is ridiculous to have wait this long for 2 screen replacements. 
  I have never in my life filed a complaint with BBB but felt it was necessary as I was getting any response to my phone calls & messages.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:05/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid $6500 for two doors, a front door and a door from the kitchen to the garage. We told the sales guy that, because of how the floor was put in, standard doors would not fit. We had been told this multiple times while shopping for doors. New South sold us the custom solution we needed, but they showed up and installed a standard sized door from our kitchen to garage. This is a fire door. Unfortunately, there is a huge gap at the top of the door that is almost large enough to get your finger in. The only thing that keeps you from putting your finger inside this area is a line of caulk. The door misfit so badly that you can see daylight along that top edge when the interior trim is off. Even the installers said this door does not fit. We waited in excess of two months for these doors. This company uses AAA Arbitration. What that tells me is that they will not resolve conflicts and their customer must spend $20k on an attorney to get anywhere with them. I will not do this. I will be louder than they can imagine. I am right in my argument and this company will not even talk to me. I have tried every way I can think of to get someone with some authority on the phone. They all seem to be hiding from customers.We have paid them $2400. We want all of our money back and our old door reinstalled. This company tried to rip us off. Those installers would have left that door and never said a thing if I had not brought this up.

• Initial Complaint

  Date:05/29/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They started my home impact glass windows in May of 2024, a year ago. Five window were put in backward according to **** and Mr ***** from new south. **** is customer service and ***** was the sales person. We purchased the green thermal film that keeps out heat, they are backwards and the heat goes right in. A window was broke during install and its still not correct. Install was Aug 2024 the replacement didnt come until Nov 2024 and was not the correct window. They put it in as the other was broke. The window is missing the square grates that make a big window 12 smaller sections of glass. Ive been waiting since Nov 2024 to get the correct window or grates be installed. Been waiting 9 month to get the backward windows replaced. Ive got nothing but the run a round. Its been over a year. **** and ***** ****** just keep saying 4 weeks, or 8 weeks, well order your windows, your grates are here we cant find them. One excuse after another. No one will let me talk to the president, CEO or person in charge. They wont even give me name so an attorney can send them paperwork to take them to court. BBB is my final step before contacting an attorney.

  

  Business Response

  Date: 06/17/2025

  The Glass order has been submitted.  At this point I am waiting on the order with what they say are supply chain issues.  The first order was not submitted correctly; I submitted the order myself after speaking with the customer and am just waiting on delivery at which time we will schedule immediately for installation.  Thank You

  Customer Answer

  Date: 06/17/2025

   
  Complaint: 23391906
  
  I am rejecting this response because:

  I have heard this response for the last year. I will not be satisfied until my window show up and my job is complete. If I accept what they said, you close the complaint. Like I said this has been going on for a year only thing Im going to accept is my job to be done.
  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 07/14/2025

  Good afternoon,

  My name is **** **** and am the new General Manager. I will be reaching out to the ******** today and scheduling a job site visit to ensure we get correct windows ordered, as I see that nothing has been ordered. Thank you

  Customer Answer

  Date: 07/14/2025

   
  Complaint: 23391906
  
  I am rejecting this response because:
  Ive heard this for last 15 months. Ill be satisfied when my job is complete.  **** called me and said according to their records, no windows have been ordered since last June 2024.  Ive been told no less that four times that windows are ordered in the time.  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 07/15/2025

  I did speak to customer yesterday and there is nothing in our system of anything being reordered. Due to length of time, we have scheduled a measurement on 7-18-25 to ensure we are ordering the correct material. 

  Customer Answer

  Date: 07/15/2025

   
  Complaint: 23391906
  
  I am rejecting this response because: Ive been told this for 15 months.  As you can see in their response, nothing has been ordered for over the last year.  When my job is complete Ill be satisfied 
  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 07/17/2025

  *** is set to go out on 7/28/25 8-10am to finish install. I will update after completion. 

  Customer Answer

  Date: 07/18/2025

   
  Complaint: 23391906
  
  I am rejecting this response because:

  all they did is measure for windows.  When the install is complete job finished they well see
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see Attached document

  

  Business Response

  Date: 03/24/2025

  NewSouth will be going out on 3/29/25 9-11am to address the Homeowners concerns. We will follow up with any other outcomes. 

  Customer Answer

  Date: 04/02/2025

  
  
  
  Better Business Bureau

  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  On 3-29-25 Bobby Y**** came out to discuss my concerns. He emailed me a Plan to include returning in approximately 4 weeks to install a new picture window and fix the the other issues as listed in the Plan. I accept and appreciate this Plan to help me rectify my door and windows isues.
  

  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4 windows have no gas in them These were brand new windows and within a month they showed being foggy. I have been trying for over a year to get them fixed. I had to borrow $18,000 to buy them

  

  Business Response

  Date: 05/27/2025

  I will be reaching out to the customer today so that we can order the glass for the appropriate windows. The order will be placed today with a 46-week Leadtime.  Thank You 

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  New south windows replaced windows and doors at my residence, there are eight discrepancies that need to be corrected. They have failed to do the replacements the building permit expired on 03 /16 /2025 . They do not respond to my calls , the windows and doors have yet to been inspected so I cant get a deduction on insurance.. in my second story bathroom they opaqued several of the windows so that I cant see out of them .. the original were clear and I stated I wanted no opaqued windows in anywhere ..

  

  Business Response

  Date: 05/20/2025

  I had spoken to the customer this past Saturday, May 17th, 2025. I followed up with him yesterday and left him a voice mail. He returned my call at *** which I missed his call. I spoke to him this morning, May 20th and informed him that his windows are to be delivered today and after they are inspected, we will call him to schedule the installation. 

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 2023 13 hurricane windows and 1 entry door were installed. 2 windows were damaged during installation. No trim was installed on the windows or the door. May 2024 the 2 windows were brought out to be replaced. both windows had damage one was installed and the other taken back.We have been told on many occasions that the windows have been ordered but they never show up for replacement. I have left many messages and never receive a call back to update the status. There have been two site visits were the review came to the same result the windows and trim need to be corrected.We are now over ****************************************************************************** timing on the trim and widow installation.I feel the job has never been completed since the issues go back to the install in Sep 2023.I would like the windows replaced and the trim for the windows installed and the trim on the door installed.

  

  Business Response

  Date: 05/20/2025

  We are scheduled to go out and replace glass and trim out the windows in question n 5/27/25

  Customer Answer

  Date: 05/27/2025

   
  Complaint: 23283012
  
  I am rejecting this response because:

  They were to be here this morning 8:00 - 9:00.  It is noon I Called and was told they could not get in touch with the crew.  I was told they will check into the status and call me back.  Given the poor communication with them I cannot accept this response until the job has been completed.

   

   

  
  
  Sincerely,
  
  ******* Round

  

  Business Response

  Date: 06/10/2025

  New South Window sent a crew out to take care of all his issues.  I also left a voice mail with him to make sure he is happy with the resolve as the crew was out to cap all the windows and replace a piece of glass and explained they talked to the customer who was very happy with what had been done to complete his project.

  Customer Answer

  Date: 06/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I spoke with **** and explained my frustration with the lack of communication over 600 plus days to resolve the issue.  The final installation is now complete and I am satisfied with the results.
  
  Sincerely,
  
  ******* Round

• Initial Complaint

  Date:05/02/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed contract to replace front entry door, 2 side windows and one picture window on November 6, 2024. Approximate start date listed was 8 to 12 weeks. That is end Of January 2025. Promised to start work today May 2nd 2025. Nobody showed up and no response to repeated phone calls. Sale price $ *********. Paid 1st installment : $ 4, ******.