Complaints

This profile includes complaints for HomeRiver Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  HomeRiver Group

  12906 Tampa Oaks Blvd STE 100 Temple Terrace, FL 33637-1154

• 

  HomeRiver Group|Chattanooga

  1007 Ashland Ter STE 104B Chattanooga, TN 37415-3566

• 

  Property Frameworks

  6365 NW 6th Way STE 200 Fort Lauderdale, FL 33309-6162

• 

  Home Encounter

  950 S Pine Island Rd STE 1009 Plantation, FL 33324-3918

• 

  Homeriver Group

  600 W Cermak Rd Unit 2a2 Chicago, IL 60616-2268

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My sisters and I have been living at a property in ******* owned by Home River Group (HRG) for two years. On 10/16/24, we received an email stating there was an outstanding balance on our account due to *** violations, which we needed to address, totaling and amount of $3,575.00 . We were not given any prior warnings or citations by the *** or HRG. Since receiving the notice, we have been trying to reach out to both the *** and HRG to request documentation and proof of the violations, but we have not been successful. We have only been able to contact the call center, where we were told we would receive a call from the point of contact (POC) regarding this matter. As of today, 10/24/24, and after several emails to different individuals at HRG and ***, no one has contacted us. The lack of communication from the two companies is frustrating and overwhelming. It is difficult to believe that a company of this size has such unsatisfactory customer service.We are concerned about the substantial amount of fees and the lack of documentation to support them. Prior to the emails received on 10/16, we were not informed about any citations, and we believe it is unfair to be asked to pay such a large amount without proper **************** promptly resolve this matter, we kindly request that someone from Home River Group contact us at ************** to discuss the balance. Additionally, we ask for documentation of the violations to be provided via email. As of today, 10/24/24, we have not received any citations. It is crucial for us to review this information to address any potential violation before the end of the month.Furthermore, if it is determined that a violation has occurred, we request that any additional fees, including late fees, be waived, as we were not informed of the violations prior to 10/16 and were not given an opportunity to rectify the situation.

  Business Response

  Date: 10/31/2024

  Thank you for your partnership as we worked to find a resolution for *** fees on your account. I appreciate you and the additional leaseholders agreeing to pay the $2,000 in parking fines and accepting the payment plan. A copy of the *** Fine Payment Plan is attached for reference.
  
  
  As agreed upon, I have removed the violation charges from your account so you can pay November rent. The first payment of $333.33 towards the violation will be posted to your account on 11/15. The remaining monthly payments will continue to be posted to your account on the 15th of the month until the last payment is made on 4/15/25.
  
  
  Again, I appreciate your communication as we worked on a compromise. Please reach out to HomeRiver Group if you have any additional questions.

• Initial Complaint

  Date:10/21/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted and put in a maintenance order on September 3rd due to my bathroom flooding and two bedroom closet carpet being wet around the boarder of the floor. The Vendor that company goes through was approved on September 27th to come out to the house and check to see where the leak was at. The vendor came to check leak and found that we had a busted pipe that needed to be repaired on October 2nd. The vendor has sent the estimate to the owner for approval to finished the maintenance order. Vendor message on October 7th to see if repairs has been approved by owner and I messaged maintenance manager on October 15th to see if the owner has approved. We have not heard anything back yet.

  Business Response

  Date: 10/28/2024

  We are truly sorry for the delay in resolving the issues with the leak and the damp carpet in your home. We completely understand how disruptive this must be, and we appreciate your patience while we work with the landlord to get everything taken care of.
  We've confirmed that the vendor is scheduled to come back on Wednesday to complete the necessary repairs. In the meantime, our team will be personally following up with both the vendor and the property owner to make sure everything moves forward smoothly from here. Please dont hesitate to reach out if you have any other concerns; we're committed to getting this resolved as soon as possible.
  Thank you again for your patience and understanding.

  Customer Answer

  Date: 10/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ***

• Initial Complaint

  Date:10/21/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Homeriver Group has been contracted as Property Manager of my property in **************. On August 30 2024 I notified them that I would not be unsing their services and hired a new company to start managing the property Oct 1, 2024. The current tenants had a security Deposit which should be transferred to the new property management company. By the 1st of the month (Sept 1), the current tenants also paid rent for $1810 which Homeriver group usually transfers to my account by the 12th of the month so I can subsequently pay my mortgage. They have withheld this rent money in addition to the security deposit ($2000). After several attempts by myself and the newly appointed property management company, they have not transferred the money not given me any indication how long it will take to transfer the money or why they are withholding the money.

  Business Response

  Date: 10/24/2024

  Thank you for bringing your concerns to our attention. We apologize for any confusion regarding the termination of your property management services and the transfer of funds.
  As you noted, we received your notice to terminate management services on August 30, 2024, with an effective end date of September 30, 2024. Typically, the transfer of security deposits and final accounting is a process that can take up to 30 days, in accordance with trust account laws and regulations. Our property manager has communicated with your new property management company regarding this timeline.
  We understand the importance of timely fund transfers and we are pleased to inform you that we have expedited this process. The remaining balance, including the rent payment for September and the tenants security deposit, will be transferred to you by the end of this week.
  We apologize if this timeline was not clearly communicated earlier, and we appreciate your patience as we work within state and federal regulations governing trust accounts. If, for any reason, you do not receive the funds by the end of the week, please contact us immediately so we can ensure the transfer is completed.
  Thank you for your understanding and for allowing us to serve you.

  Customer Answer

  Date: 10/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:10/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rented a home from home river group beginning December of 2022. After we renewed the lease in February of 2024, we received a letter from them stating they would not be renewing our lease in 2025, as it was their intention to place the property up for sale. They emailed us a few times in the months following with offers and discussions of ending the lease early (to benefit them, and us). Initially we werent interested in the offer. A few months ago we decided it would be worth it based on the premise that there would be no early termination fees incurred. We found a home, and emailed home river group with the plan to terminate the lease early. Home river group accepted the plan and we were out of our home by the end of this past September. The issue has been with their communication. Its absurd. You never talk to the same person twice. Theyre impossible to get ahold of. And we had issue upon issue after leaving the property. One email sent to us states we owed them an additional 15 days rent. Our agreement never included that. Now theyre not allowing our renters insurance to be cancelled when we havent occupied the home in weeks. Their customer service is an absolute nightmare.

  Business Response

  Date: 10/31/2024

  Thank you for reaching out to HomeRiver Group. We sincerely apologize for any confusion regarding the recent rent charges on your ledger. We have removed the October charges and appreciate your understanding in this matter.
  To clarify regarding the Rhino bond, your choice to purchase this bond instead of a cash security deposit means that any move-out damages will be addressed through the bond. While the landlord has agreed to waive future rent, they do retain the right to claim amounts for any damages noted at move-out.
  Attached is the letter from HomeRiver Group, which outlines the standard notice period and move-out procedures. Please note that any fees and penalties for early termination will be waived.
  Our team is actively processing the move-out reconciliation, and you will receive a copy of any deductions via mail. Additionally, we have followed up with you via email to ensure you have all the information you need.

• Initial Complaint

  Date:10/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Home River has been the worst company I have ever had to do business with in my entire 58 years of life. Their responses to emergencies are extremely slow and apathetic. When trying to speak to a living person to resolve an issue, it takes weeks, not days, to get a call back. The director of the Indianapolis office has NEVER returned my calls, despite over 20 messages being left. My wife and I rented a home on Dark Star drive for over 5 years, and nearly every issue was mishandled or ignored, to the point that we eventually began to communicate directly with the property owner (at her request) because she was even more frustrated than we were. When we finally bought a home, we gave 3 months notice before vacating, and Home River never answered or returned calls until after we moved out. Now they are trying to bill us for thousands of dollars in maintenance that they themselves indicated would be completed months ago following a home inspection as a standard expected occurrence due to the length of time we lived there.

  Business Response

  Date: 10/28/2024

  HomeRiver Group has thoroughly reviewed Mr. ******* complaint and would like to provide the following information to clarify the situation:
  Communication: Per HomeRiver Group's records, the most recent attempt to be contacted by Mr. ***** was by email on 7/31/24.  His Property Manager tried contacting him by email on both August 2, 2024 and August 5, 2024, without any response from Mr. ************ This made it extremely difficult to go over the move out details or try to work with Mr. ***** at all.  HRG tried again to reach Mr. ***** again on August 27, 2024, when we sent him the final account statement by mail.  To date, HRG has not received a response from Mr. ***** other than communication from the BBB with his complaint.  
  
  Maintenance: Mr. ***** expressed concerns about unresolved maintenance issues.  There were only two work orders received from the tenant over the past year and both were properly resolved.  Regarding Mr. ***** working with the owner to get repairs done....  The owner was working with a local appliance center to have a new dishwasher delivered.  The only reason the owner and tenant communicated directly is to set up the delivery of  the new appliance and removal of the existing appliance.  The owner had no intention of cutting HRG out of managing the property.  Additionally, the owner told the Property Manager that the tenant was to work with *** and not the owner directly moving forward.
  Lease Terms and Move-out Charges: Mr. ***** mentioned that he gave a 3-month notice for move-out.  He did provide a notice on May 9, 2024, for a move out on July 31, 2024, through HRG's tenant portal.  No communication was sent to our staff otherwise.  Per the lease that Mr. ***** signed on 3/13/24, he committed to a lease the property at ***** **** *********************************** Therefore his notice to end the lease as of 7/31/2024 was invalid.  Tenants can terminate their lease early, but they must provide a sixty-day notice and also pay an early termination fee equal to two month's rent at the time notice is provided.  Mr. ***** did not discuss ending his lease early with HRG or the owner of the property, he did not pay an early termination fee or give proper notice per the lease he signed and agreed to.  HRG reached out with a reminder of the lease terms on 7/31/24 as a courtesy to Mr. ***** since he was still in contract through 3/31/25.  So, Mr. ***** had another 8 months of contract remaining that he tried to break without taking the proper actions per his agreement or trying to have a conversation with anyone on the topic.  
  The charges on Mr. ******* ledger will remain as is.  The reveiw has only reassured HRG that the charges are more than valid.  Our details and records will easily show that HRG did try to communicate and work with Mr. ************ It was only stopped by Mr. ******* lack of response. 
  
  
  
  Please let us know any follow up questions relating to Mr. ******* complaint."
  
  

• Initial Complaint

  Date:10/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was Approved for the house on 10-6-2024. Was expecting to pay the deposit an rest of fees.. an move in by the 10th.Well that didnt go so well was told I needed to pay a Second deposit. And that's not what the web site says. It says a 1 time Deposit. I screen shot it. Was told by family an Friend's I needed to file a complaint. That is false advertising. Me an my Family are moving from ***** for this house an to b hit wit 2 deposits is insane. They didnt call my previous landlord. To get my rental history. She would have told them I've never been late on the rent or missed a payment. I feel we was mislead. We have all the $ to money to move in Expect the 2nd deposit.. I feel we have been treated Unfair.due to my disability an our color. It says a 1 time fee. FALSE ADVERTISING. I WANNA FILE A COMPLAINT. I would've **** Applied for the house if I would have to pay 2 deposits

  Business Response

  Date: 10/28/2024

  Thank you for giving HomeRiver Group the opportunity to address your concerns. We strive to maintain transparency, and our qualifying criteria are clearly outlined on both our website and third-party listing platforms. According to these criteria, a two-month security deposit may be required for conditional approvals.
  Based on the chat history, we informed you of the increased deposit and provided contact information for the credit bureau should you wish to review your report or file a dispute. Additionally, our team notified you that to secure the property, the lease must be signed, and the security deposit paid within 48 hours. Since this was not completed, your application was canceled.
  Please note that all applicants are subject to the same screening process, and we strictly adhere to the qualifying criteria as published. We apologize for any confusion this may have caused and are happy to clarify any further concerns.

• Initial Complaint

  Date:10/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Moved into one of their homes in August 20 23 and signed a year lease (beware they dont include a reletting fee). When I moved in the house was filthy cobwebs everywhere dead bugs all inside, Looked like the house hadnt been cleaned since it was built. The refrigerator wouldnt work. There was issues with the flooring and also walls. I messaged on my portal to address all of these issues. House was never cleaned, I had to pay for a professional move in clean myself. Fridge was broken for 2 months and finally they replaced it. Before they replaced it I found out from my neighbor that their fridge that was broken was switched out with mine so therefore they knew the fridge in my house didnt work. My husband passed away half way through my lease and no remorse was included, I had to finish out my lease or paying $1500 X 6. Fast forward to move out. I moved out a day before my lease was up and never heard from anyone when I had already given notice. Started getting emails with charges that my rent was due and also late fees were being applied even though I had moved out. left the home in the same condition or probably better than the way I received it. Now I have rhino coming after me for $1600 in move out charges, $115 for the yard to be done (not my problem you didnt check the house for 3 weeks) $850 to paint the walls (very excessive, it was normal wear and tear) $400 cleaning fee!!! For a 1200 square foot house. Thats just insanely ridiculous. There was no trash left anywhere so for a basic clean it should be around $200 max. Tried to charge me for the left over utilities that I have proof I paid. Just beware of this company! I offered to go personally fix the issues that needed to be fixed and disputed with rhino and the property management company. Hopefully they come back with more reasonable move-out charges. Dont have proof of messages sent regarding my issues when I moved in to because my account has been disabled. How convenient.

  Business Response

  Date: 10/30/2024

  Thank you for allowing HomeRiver Group the opportunity to address your concerns. During our move-out evaluation, it was noted that a few items were left in the home, the shower basin and appliances required additional cleaning, and certain areas needed attention to restore the property to its original condition. As outlined in the lease agreement, residents are responsible for maintaining a clean and sanitary environment and, upon move-out, for returning the property in the same condition it was in at move-in. When additional cleaning or repairs are needed, we may apply security deposits or bond funds to cover these costs.
  Regarding the paint charge of $850, our photos documented specific areas that required paint and repair, including scratches on the main entry door, a hole in the garage wall, a mounting bracket that needed removal with patching and repainting, and some wall damage in bedroom 3.
  We appreciate the chance to review your claim and have provided evidence supporting the deductions from the Rhino surety bond. Please feel free to reach out with any further questions or concerns. We are here to help.

  Customer Answer

  Date: 10/31/2024

   
  Complaint: 22390219
  
  I am rejecting this response because:

  When I moved in the house, it was dirty. See the pictures I attached. I have way more but could only attach five. I messaged on the portal regarding this issue and conveniently for your vindictive company it has been deactivated. Therefore I have no proof of my messages regarding the cleanliness of the house. However I do have proof of the amount of money I spent to have the house cleaned on my own before I could even move in since it was spider and ant infested. Secondly I went without a working fridge for 2 months, I have 2 children that is unacceptable. It was in the lease this was provided. Home river group failed on this issue. Proof of that on the portal as well. I do have pictures of post move out to show there was no excessive wear and tear and **** sure doesnt add up to be $850. Also there was issues with the paint and walls when I moved it! Homeriver group is a con artist. I agreed to go back and fix the paint and wall issues myself but never heard back. That offer is still on the table. Shame on homeriver group for taking advantage of a single mother and now a widow. Ill be waiting to provide more pictures. All utilities were paid and I have proof of that as well, was being charged for those on move out as well. 
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:10/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a full-time student at ** so I moved into an older rental home 8/1/22 and signed a lease with HomeRiver leasing company. The home was built in ********************* public records as "subpar" so at "move in" it was not in good condition. The owner is ****** H ******** *********************************************. The bathroom was in disrepair but since it was the "move in condition", we accepted the substandard circumstances. The bathroom was always musty but in July 2024 fungus grew out of the wall so I sent photos to the leasing company. August 2024 a plumber inspected the bathroom and he stated there was significant damage to the subflooring and beams and that amount of damage had been ongoing for a long period of time, he said years. August, my roommate ******, went to her doctor and her bloodwork indicates she has mold in her system threatening her health, probably all 3 of us roommates do! We received an email from HomeRiver, ********* *****, stating we would be responsible for the bathroom repairs. I left many messages but no call back. My mother sent 2 emails 8/25 & 9/3 explaining the plumber stated the dangers of subfloor collapse the hazardous damage from years of neglect. 9/20 another plumber removed the tub and walls to reveal mold everywhere and rotten beams/flooring but he just put in another tub. 10/1/24 we got a bill for $4k from HomeRiver saying we are responsible for the repairs. According to the landlord-tenant rights, we are NOT responsible for this extensive repair in a "subpar" house built in 1969 with years of neglect. My mom requested the home owner file a report with her home-owners insurance but HomeRiver never responded to any emails or calls. HomeRiver ************ is at fault and now my roommates and I are living in a subpar, dangerous home with black mold.

  Business Response

  Date: 10/22/2024

  In response to the complaint filed  regarding the bathroom condition at the rental property here are our records.
  The tenant moved into the property on August 4, 2022, and completed a move-in condition report on August 12, 2022. At that time, the only reported issue was a fallen towel rack, which was promptly addressed.
  Since then, we have received only two work orders related to the bathroom:
  Toilet Flushing Issue: Resolved on December 2, 2022.
  Soap Dish Reattachment: Resolved on October 17, 2023.
  It was not until July 31, 2024, that the tenant notified HRG of a significant leak that had caused extensive damage to the bathroom. The damage included drywall damage, shower surround damage, displaced vent, and the growth of mushrooms.
  Our lease agreement explicitly states that tenants are responsible for maintaining the property in a clean and sanitary condition and for promptly notifying the landlord, in writing, of any needed repairs. Additionally, the lease stipulates that tenants are liable for damages caused by their failure to report maintenance issues in a timely manner.
  Attached photos demonstrate that the property was not being maintained in a clean and sanitary manner. Furthermore, the photos clearly show evidence of deteriorating conditions, including rotting wood trim, bubbling paint, failed caulking, and a popped-off bathtub corner guard. These issues were indicative of a larger problem that should have been reported sooner.
  Due to the tenant's negligence in reporting these maintenance issues, the damage to the bathroom escalated significantly. This resulted in the need to replace the subfloor, bathtub, and tub surround.
  Based on the terms of our lease agreement, the tenant is responsible for the damages caused by their failure to report the issues to *** in a timely manner.
  We have attached photos documenting the condition of the bathroom as it was found on August 1, 2024. These photos provide clear evidence of the extent of the damage caused by the tenant's neglect.
  We are committed to providing safe and habitable living conditions for our tenants. However, we also expect tenants to fulfill their obligations under the lease agreement.
  Thank you for your attention to this matter.

• Initial Complaint

  Date:10/03/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’m a low income tenant and my rent is being paid by third party Healthy Family Council of Central Pennsylvania. For the past three consecutive months, HomeRiver Group has gotten my third party rent on time but has consistently applied late fees to my account which has negatively affected my once excellent credit rating. I am beyond frustrated and my anxiety peaks to dangerously unhealthy levels. Last month, I even had HRG, my caseworker, and me on a three-party call to see if the situation could be remedied; and a certified check was sent out for the last payment. This morning, 10/03/24, on a phone call, a representative told me “their systems are showing they don’t have the (certified) check yet.” I am very disappointed with this leasing company and their business practices.
  

  Business Response

  Date: 10/08/2024

  After reviewing Mr. ********** complaint HomeRiver Group (HRG) can see that there's some confusion going on.  
  
  
  HomeRiver Group does not report late or delinquent payments to the credit bureau.  HRG does report payments that are on time and paid in full.  Our company's goal is to help improve our tenant's credit.  Not to hurt it by reporting their late, partial or non-payments.    
  
  
  
  Due to the fact that HomeRiver Group does not report late or non-payments to the credit bureau, HRG will not be able to assist with Mr. ********** request to correct his credit report.  Without reporting late or non-payments to the bureau there's nothing for HRG to remove or correct when it comes to Mr. ********** credit report.

  Customer Answer

  Date: 10/13/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22374659, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ********

• Initial Complaint

  Date:10/03/2024

  Type:Delivery Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As Landlord, Home River Group managed my properties in ***********, **. During an eviction handled by *** (as our paid representative), a court judgement was obtained against the previous tenants for outstanding rent. The case was successfully concluded but as came out afterwards, *** placed themselves as beneficiary to the court order instead of the legitimate property owner. As a result, neither I nor my attorney can collect the outstanding debt from the previous tenant, unless *** assign the judgement. Frustratingly, *** through their ***********, MO regional manager simply refuse to assign the judgement to us as legal owner. All attempts to resolve this though e-mail or calls (that are simply routed to the *** call centre in the *********** who are unable to help and unwilling to log any complaints) retuned no response. In fact, e-mails are delivered but simply ignored.

  Business Response

  Date: 10/18/2024

  At this time, we are pending reassignment of ownership for the judgment with the attorney that filed, and we will provide that update as soon as possible.  

  Customer Answer

  Date: 10/21/2024

   
  Complaint: 22372052
  
  I am rejecting this response because: 

  a) Initially, HRG should not have obtained the judgment in their name, but rather ensured that the rightful owner was designated as the beneficiary.

  b) On June 23, 2024, we requested that HRG assign the judgment. As of today, four months have passed with the status still pending, and no clear indication has been provided as to when this simple task will be completed. This situation does not reflect any willingness from *** to resolve the issue.

  Moreover, due to HRG's actions, we have lost multiple opportunities to collect the debt or accept repayment offers from the debtor. As a result of ***'s deliberate actions, and their continued refusal to assign the judgment, we are requesting that *** accept full responsibility for and pay the judgment amount. Consequently, *** would retain the judgment and self-collect the outstanding debt.
  Thank you for your attention to this matter. I look forward to your prompt response.

  Sincerely,
  
  ***** *******