Complaints

This profile includes complaints for HomeRiver Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  HomeRiver Group

  12906 Tampa Oaks Blvd STE 100 Temple Terrace, FL 33637-1154

• 

  HomeRiver Group Pittsburgh

  2400 Ansys Dr Ste 102 Canonsburg, PA 15317-0403

• 

  HomeRiver Charlotte

  307 W Tremont Ave Ste 200 Charlotte, NC 28203-4902

• 

  Home Encounter

  950 S Pine Island Rd STE 1009 Plantation, FL 33324-3918

• 

  HomeRiver Group

  2141 NW Military Hwy Castle Hills, TX 78213-1873

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/27/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started renting a property that was managed by KCCRM on 8/2022 until early 2023 when Homeriver group took over. 6mos into my first lease with KCCRM I filed a maintenance issue about my bathroom shower backing up regularly and my bathroom (subl-level) and basement flooding. It was determined that the issue with the shower was due to city plumbing and the leaking basement was due to foundation issues. 1.5yrs later Ive adapted to the water in my basement and bathroom and just not using that bathroom and that portion of the basement that leaks. The rent was not raised with last lease renewal I received in 8/2023 due to these issues. I have asked for a lease renewal since early July knowing my lease is up on 8/31/2024. Numerous transfers of property managers later and a lack of communication, I finally received my renewal 8/8 and was given 10 days to decide. HRG is raising my rent when I have LESS HOUSE than I did than when I originally signed the lease. I have requested a negation on rent as I understand that an increase may be needed since one wasnt presented last term and offered a new higher amount than what Ive been paying and my brand new property manager claims the landlords are unresponsive. I saw recently that the *** is suing Realpage, HRG software company, and Ive been unsuccessful at reaching anyone willing to actually communicate with me/my landlords. I think they are sensible people based on my experience with them last year and have zero confidence that the property management company has given them my request to negotiate. I have 2 days left before my renewal expires and my lease goes month to month. Do I have any options of getting in touch with owner directly or have a case against them considering they use Realpage to increase rates to renters to put money in their pockets? Plus a mandatory resident package fee of $50 for paying rent/submitting maintenance requests in a portal (both things Ive done in the past without gaining extra charges for

  Business Response

  Date: 09/04/2024

  Thank you for bringing this matter to our attention. We have carefully reviewed the tenant's complaints and have taken the following actions:
  Comprehensive Timeline: We have provided a detailed timeline documenting our communication with both the tenant and property owners since the property management transition in July.
  Maintenance Issues: All outstanding maintenance requests have been addressed, including those related to plumbing and foundation issues.
  Owner Inspection: At the owner's request, a thorough inspection of the property was conducted to assess the situation.
  Open Communication: We have maintained open communication with both the tenant and the property owners throughout this process.
  Rental Rate Adjustment: The tenant's request for a lower rental rate was approved by the owners, and the lease was renewed at the negotiated rate on August 29th.
  We believe that the issues raised by the tenant have been resolved satisfactorily. We are committed to providing excellent service to our tenants and maintaining a positive living environment.
  If you have any further questions or concerns, please do not hesitate to contact us.

• Initial Complaint

  Date:08/27/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I first considered renting with Home River Group, I was hesitant due to the negative reviews I had seen. However, needing a home for my family, I decided to proceed, especially since the property was brand new with modern appliances, aside from the stove. Initially, communication with my property manager was manageable, though I found myself reaching out more often than expected. A recurring issue arose with the payment system not accepting partial payments. Despite explaining this multiple times, it wasnt until a call with my property manager during which she witnessed the problem firsthand then I found an alternate payment method that worked.Unfortunately, this was only the beginning of a larger issue. The accounting team at Home River Group consistently failed to deposit my money orders promptly, resulting in late fees being incorrectly applied to my account. Despite reaching out repeatedly for over four months to speak with a senior accountant or supervisor, my concerns have been ignored. Instead, I continue to receive late notices, even when my rent has been paid on time.The situation escalated in April 2024, when I was harassed with late notices, despite paying my rent on time. I was served with an eviction notice, even though I had confirmed with my property manager that my money order had been received. Two weeks later, I received a certified eviction letter. Although someone from the company assured me that I had nothing to worry about, a review of my ledger revealed a mysterious $50 balance that has since ballooned to over $2,000. I have no idea where this balance originated, as I consistently pay both the current and previous months rent and overnight the payments for an additional $30 to ensure timely delivery. Despite repeated efforts to communicate this, I have yet to receive a resolution or even a clear explanation for the ongoing issues. As of today, I am still awaiting a response from a senior member of your accounting department.

  Business Response

  Date: 09/09/2024

  Thank you for your feedback and for bringing this matter to our attention. Upon reviewing your account, we have observed that monthly rent payments are frequently received after the due date. Please be reminded that rent is due on the 1st of each month and is considered late after the 3rd, at which point late fees are incurred.
  Additionally, please note that a payment is only considered received once it reaches our office; the postmark date or the date on the check or money order does not determine the receipt date.
  As a one-time courtesy, we will waive the late fees for June and July. However, we have not yet received your rent payments for August and September, and late fees for these months will still apply. A member of our team will be in contact with you shortly to discuss this further.
  

• Initial Complaint

  Date:08/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband passed in May 2024, I informed HomeRiver Sac. and let them know we would not be extending our lease, or remaining in the property past 8/1/24, due to financial reasons. On 6/10/24, I spoke to a charitable foundation that helps employees and their families through difficult times (my husband's employer). That day I was informed that HomeRiver would need to reach out to them to get the process started. I called the agency and was directed to the property manager, ******************** I left detailed messages to ******** for over a week as well as a couple to her supervisor ****** as her v-mail states to do if she has not called back in 24-hours. ********** response finally came 6/24/24. She indicated she was reaching out to the foundation and would let me know if there was anything further. Despite all my messages telling her how to reach me she sent her response to the wrong email and did not contact me via phone. On 6/27/24 the foundation reached back out asking for me to follow through and within minutes received my response. I reached back out to ******** and she apologized and took time reminding me that the Foundation paid a portion and I needed to pay the rest. I paid the difference and later received a message indicating I owed a late fee because the foundation funds were received late. I asked that they reverse the charge because if they responded in a timely fashion and to the correct contact the funds would have been provided in sufficient time. I was told that the agency has a policy to not reverse late fees and its my responsibility. My response was that the agency has a policy on returning calls (24 hours) and had that happened there would be no issue. I got no response until after another late fee was posted and the amount went from $55.00+ to now $180.63. In addition to that, I also almost lost my new place because no one from the agency would respond to confirm my rental history. I had to send my copies of receipts to verify.

  Business Response

  Date: 09/03/2024

  Although our records do not reflect the same information the former tenant has provided we hope to resolve this matter without further delay.  We do see a payment was sent in the amount of $180.63 however the balance had already been resolved by the time the payment was made.  Therefore we are in the process of sending the funds back.  Please allow 10 business days for payment to be mailed to the address we have on file.

• Initial Complaint

  Date:08/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to talk to a manager from HomeRiver Group for over a month about a problem in the duplex I rent. No managers contacts or any contacts listed anywhere on my account site. Everything is by text or a conversation link on the site. Often the messages are either not answered or vaguely answered and no follow up. Latest issue: They ordered a refrigerator to replace the one I have. It is very old and has an ice maker that has been leaking. The leak was fixed temporarily, but the maintenance person said it needed replacing. HomeRiver Group ordered, through ********** a refrigerator WITHOUT an icemaker. The way the water connection behind the refrigerator is, there must be an icemaker. The delivery men left the refrigerator in my carport blocking entry into part of my duplex. I notified Home River of the problem. They were to send another refrigerator or order a kit for this one. They did neither but sent another crew out to install the same fridge. They could not install because of the connection. Now, they want to send a plumber to rip the connection out or cap it and install the fridge WITHOUT an icemaker. All they had to do was order an icemaker kit. When I moved in, my lease included a refrigerator with an icemaker, and that is what they should replace with. Right now, the refrigerator has been sitting in my carport for a month and all they want to do is either cap off the current icemaker I have...which by the way is working or rip the entire water line out of the wall, which makes no sense. This is just the latest problem. I have put in maintenance requests and the "manager" cancels them. They have sent people to do a repair on a rotted post on my patio and the work was very poor compared to my neighbor who had the same problem, and a different person was sent. I could go on and on. It is not just me, my neighbor in the other side of the duplex has the same issues. Since HomeRiver took over management of the duplex, it has been awful!

  Business Response

  Date: 08/20/2024

  Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience you have experienced regarding the refrigerator replacement.
  We would like to clarify the situation: the replacement refrigerator was approved and delivered to your property. We understand that the new refrigerator does not include an ice maker, and we are currently seeking approval from the landlord to install an ice maker kit.
  Please know that we strive to replace appliances with similar features whenever possible. However, we want to note that the lease agreement does not specifically require the provision of an ice maker. That said, we are committed to working with you to address your concerns and find a satisfactory solution.
  We appreciate your understanding and patience as we work to resolve this issue. If you have any further questions or need additional assistance, please feel free to reach out.

  Customer Answer

  Date: 08/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:08/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid my rent to the HomeRiver Group on August 1st 2024 at ******* using RentMoney and the property management company says that they have not received it. I posted in the tenant portal explaining my problem and was at first told that there had been issues with the online payment options and that they were working to fix it. I asked over the next couple days about when the problem would be resolved as well as asking if the late fees that had been added would be removed since we had actually paid rent on time. Although we did receive messages back they never answered my question regarding the online payment problems but was told that they could possibly remove the late fees but the late rent would need to be taken care of immediately. My husband called the help number on the RentMoney receipt and was told that the payment had gone through but to give their support number to the property management company. We did so and have since heard nothing back from them. It still shows in our portal that the rent has not been received. I have attached photos of my receipt from paying rent at ******* along with screen shots of the conversation from our online portal.

  Business Response

  Date: 08/19/2024

  Dear ******,

  We apologize for the inconvenience you have experienced with the RentMoney payment option. Please be assured that we have escalated this issue to the provider, who is currently investigating the matter. We will update you directly as soon as we have more information.  

• Initial Complaint

  Date:08/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  HomeRiver Group was awful to work with.2/6/2024 Our manager sent us a notice from the city posted 1/29/2024 where a leak needed to be fixed within 30 days. Immediately after receiving this email, we sent our maintenance man who had installed the meter whom we had warranty. He went to the property the next day notifying us that the lockbox had been taken off of the wall and there was no key for him to open the basement and fix the leak. I spent two hours on the phone, being rerouted to various virtual assistants in the *********** to try to get a hold of anybody who can solve this emergency locally. I left voicemails and texts for our manager. Nobody answered the phone or replied on numerous occasions in the year with HomeRiver Group. All phone lines are routed to international VAs who have no way of helping. We had 4 different reroutes to collect our info without connecting to anybody in the local area. If there is a pressing matter, landlords need a direct line to management with a quick response. This is what management is paid for.The problem persisted for weeks after many times being reassured it would be dealt with. When I was finally called back, I was told that the tenants had the lockbox and key (which is already breaking our agreement stating the unfinished basement with personal items should remain closed without access to the tenants.) We were again assured that it would be handled and asked our manager to put back the lockbox and change the code. Maintenance came back five days later, with the lockbox and key still missing. We had to pay maintenance 3x where no lockbox was found. For a leak with a time sensitive notice from the city, landlords are penalized due to manager negligence and face significant damage to our property. Our management has been more efficient from out of state than the local management of HomeRiver Group. It took 23 days with a LEAK for the lockbox to be placed back on the wall. This situation was unconscionably handled. More

  Business Response

  Date: 09/03/2024

  Thank you for bringing this matter to our attention. We have thoroughly investigated the complaint you filed.
  Based on our review of the property questionnaire and maintenance records, we have determined that the tenants should not have had access to the basement as per the owners' request. It appears that there was a lapse in communication and procedures that led to the unauthorized access.
  To rectify this situation, we are offering a credit of $306.42 to your account to compensate for the rekey charges incurred. This credit will be processed within 10 business days.
  We apologize for any inconvenience this may have caused. We are committed to providing excellent service to our tenants and will take steps to ensure that similar incidents do not occur in the future.
  Please do not hesitate to contact us if you have any further questions or concerns.

  Customer Answer

  Date: 10/02/2024

   
  Complaint: 22136170
  
  I am rejecting this response because:

  
  I have been waiting for the refund to be disbursed, it was not received yet to date.

   

• Initial Complaint

  Date:08/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been renting from Home River Group in ** for 4 years now. On August 1st, 2024 I paid my rent as usual through Rent Money at ******* like I have every month on time, never late in the same way. I login to my portal to confirm the payment has been updated to my portal everytime. On this day I didn't see it applied so I immediately reached out to the online email help link. No response that day, no problem it was later in the day, I wait until the next day, no call no email so I called. I wanted to confirm they had received my correspondence with my attached Payment Receipts. The customer center *** is all they have, you WILL NEVER be able to talk to Accounting or anyone that proceses payments, they are considered *********** with no phone access!! Yea right! With several back in forth calls and emails still nobody has found my payment, in the meantime I'm getting emails about late fees etc, until today, I got home and had a "10 day Notice to Vacate"! I'm Livid now, I call again and this Property Management company that are being paid millions to manage properties are outsourcing their calls to *****!! These people have NO IDEA what is going on. The *** saw all my Supporting Documents I sent over and that the case was still open. I asked for the local office that paid the Minions to put the paper threat on my door of course they didn't know anything. I live in **, if my rent was so called late, why would I have to send it to ***** to be applied to my account which is what this 10 day Notice said. The *** went on to say she has notified the ************** and the *************** blah, blah blah...7 days later and I'm being threatened to be Evicted for NO REASON !! NOT 1 PROPERTY MANAGER HAS REACHED OUT TO ME NOT 1! THERE IS NO VALID NUMBERS OR EMAILS TO ANYBODY!! WHOEVER KEEPS TRACK OF HOMERIVERS REVIEWS NEEDS TO RESPOND TO ME VIA PHONE AND EMAIL! POSTING ON HERE TO REACH OUT TO MY PROPERTY MANAGER IS NOT GOING TO WORK,SINCE THERE IS NO SUCH THING!!

  Business Response

  Date: 08/16/2024

  We sincerely apologize for the frustrating experience you've had with your rent payment this month. We truly value your loyalty as a tenant over the past four years, and it's concerning to hear about the difficulties you've faced in trying to resolve this issue.
  First and foremost, we have removed the late fee from your account as we continue working to assist with your payment. We understand the gravity of receiving a "10-day Notice to Vacate" under these circumstances, and we deeply regret the stress this has caused you. This is not the experience we want any of our tenants to have.
  Again, we apologize for the inconvenience and frustration you've experienced. We appreciate your patience as we work to resolve this, and we're committed to ensuring that this situation is resolved to your satisfaction as quickly as possible.
  Thank you for bringing this to our attention.

• Initial Complaint

  Date:08/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Property manager trying to scam me out of my deposit money. Poor communication and lack of support I have received from the manager throughout my move out process. I moved out 2 weeks ahead of time to make the process smooth but had no assistance from her what so ever. We are approaching 50 days from my move out and still I have no clue what happened to my deposit, and no information when I will be getting that information. *** attempted to communicate with this individual over the past several weeks to resolve these issues to no avail. She is very uncooperative, gives nothing but lip service and is a true disgrace. She I have attempted to escalate and requested a call from a manager at this shady organization to discuss my issues for tge past several days and am getting the run around with that as well. All I got is a couple of email questioning me on why I need a call back. I am out $2800 and have no idea if, how much, and when I will be receiving my deposit funds.

  Business Response

  Date: 08/27/2024

  Our records indicate the tenant moved out on June 30th which was the lease end date and scheduled move out date. The security deposit accounting was sent on July 24th.  Due to the check not being received we re-issued a new check on August 9th.

  Customer Answer

  Date: 09/02/2024

   
  Complaint: 22109494
  
  I am rejecting this response because:
  I repeatedly asked the business for explanations and to let me know if anything was missing and received no responses or explanations. I actually moved out on 6/24 and clearly informed them that I did. I did not receive the check until mid august. Also I only received less than 10% of my deposit amount, they charged me over $2500.  
  Sincerely,
  
  *********************

  Business Response

  Date: 09/03/2024

  The security deposit settlement was processed to you on July 24th which is still within the 30 day period of move out if you moved out early on June 24th. The 2nd check was sent in August after we were informed you did not receive the first check. A copy of the security deposit accounting is included. The owner determined the move out charges and was sent the funds from the security deposit. HomeRiver Group did not retain any of the monies from your security deposit. 

• Initial Complaint

  Date:08/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being charge bogus fees, since last year. I've lived in the same address since 2019 the real state agency handling this property was not Home River Group. when I moved into this property it was given to me as is, and my rent was 1600 at the time, nothing else included I had to take care of the pest control and landscaping of the house, and a $2,000 dollar deposit and a $300 dollar non refundable for my pet dog. My problems started when Home River Group took over the management of this property ********************************************************* ******* ***** which is where i've been living since 2019, said agency took over 2 and a half years go, and as soon as this company took over I lost 400 dollars of my deposit with no explanation or good reason as to why i lost 400 of my deposit if i have nothing to do with such changes, then a representative from Home river group came to check the property and i informed her that the house was given to me as is and that i thought it had termites and that the property needed at least a pressure wash, so within the coming days some dirty guy which i could almost describe as homeless looking came to the house to pretend to spray the house. It was then that i realized i was dealing with unethical people. I have other issues but my main issue is that since last year they have made changes to the renewal contract adding this fees that to me is nothing but a blatant scam now i'm paying ***** for a resident benefit package which before was just 10 dollars for an air filter but now said filter is disguise as a benefit package, also a 25 dollar pet rent fee which add to 900 extra a year, and now they just add late fees to my rent even though for the past 5 years i've been paying my rent on the 4th or 5th of each month that was on my original contract when i moved in. I seriously disgusted doing business which such unethical entities i was going to pay my rent on 8/3/24 but when i logged in to pay there was already a 55 dollar late fee and today 75.

  Business Response

  Date: 08/27/2024

  Dear **********************,
  
  
  I understand your concerns and would like to address each of them:
  
  
  Deposit: I apologize for the confusion regarding the $400 deposit reduction. Please note that HomeRiver Group was not managing the property when you moved in, and therefore, we do not hold your deposit.
  
  
  Property Condition: I'm sorry to hear that our pest control service did not meet your expectations. We take this seriously and will review our service providers to ensure they meet our standards of professionalism.
  
  
  Resident Benefit Package: The $49.95 fee includes various services beyond just the air filter, which is why it's higher than the previous $10 fee. I understand that this change may have been unexpected, and I apologize for any lack of clear communication about the expanded benefits.
  
  
  Pet Rent: The $25 pet rent is a standard fee in many of our properties and is outlined in your HRG lease.
  
  
  Late Fees: I acknowledge that your original lease allowed payment until the 5th without penalty. However, it's important to review new leases and renewals for any changes in the lease agreement prior to signing.
  
  
  To address these issues, I propose to review your newest lease agreement with us and ensure that the areas of concern are properly addressed there. If you have any remaining questions, please let us know.
  

• Initial Complaint

  Date:08/05/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is incorrect. I made a payment of ****** which is the amount my lease said and the amount I was told to pay by your employee in writing. I do not owe the late fees or other charges as I paid what I owed on July 3rd l. I will make my payment for Aug in the amount of $1384.00 but I want to make sure this is credited to Aug rent. I am not getting any responses to the emails I am sending. Please respond to confirm when I make the payment for $1384.00 it will be credited for Aug rent.

  Customer Answer

  Date: 08/20/2024

   
  Better Business Bureau:
  
  Please remove my inquiry l. I am trying to work with them on this issue.