Complaints

This profile includes complaints for HomeRiver Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  HomeRiver Group

  12906 Tampa Oaks Blvd STE 100 Temple Terrace, FL 33637-1154

• 

  HomeRiver Group Pittsburgh

  2400 Ansys Dr Ste 102 Canonsburg, PA 15317-0403

• 

  HomeRiver Charlotte

  307 W Tremont Ave Ste 200 Charlotte, NC 28203-4902

• 

  Home Encounter

  950 S Pine Island Rd STE 1009 Plantation, FL 33324-3918

• 

  HomeRiver Group

  2141 NW Military Hwy Castle Hills, TX 78213-1873

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started reaching out to this company on 4/21 as displayed by my call log at the ************ number. I have a charge for a full month of rent on my account even though I move out on the 17th of this month. I started calling as soon as I noticed the charges so that there would be ample time for this to be corrected before my rent was due on the first to avoid any late charges. Each time I call, ** told that I need to speak with the manager over my property by the name of ************************* and that she is the only person that can assist with these charges. I have left several messages at her voicemail and have not been contacted at all. Every time I call, I am transferred to her extension and it always goes to voicemail. I have been given two different numbers for ****** and neither work. Now there are late charges on my account in addition to the full month of rent and I do not believe this is fair since the charges are due to this companys negligence. I do not mind paying rent for the time I will be in the property but I should not pay a full month of rent when I move out half way through the month.

  Business Response

  Date: 05/25/2023

  The late charges were removed and the account was adjusted to reflect the correct amount.

  Customer Answer

  Date: 05/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am posting on behalf of my ex-wife and two sons, who rent one of their properties in Clearwater Florida. After our divorce, my wife moved into an apartment, where, as a working woman, she grew very tired of having to run to a laundromat to do wash. Although this rental property that they just moved into in January was on the expensive side, it seem to have everything they needed. Most importantly, a washer and dryer hook up, she was on the market to buy this when she discovered after moving in that there were no vent for the dryer and has been complaining for four months to have somebody come out and drill a hole through to the garage out to the side of the house. I have rented places in the past. I cannot believe how long it takes for this company to respond. It is shocking. Not to mention the flood they had where it ruined most of their stuff in boxes, and when they reached out to the property manager the lack of concern was mine boggling they were basically told oh well, file a claim , totally unacceptable . To me at the very least they should be given a credit of $50 a month for the past four or five months to make up for it, because the cost of her having to drive to a laundromat and pay those ridiculous fees, because this place lied on their listing is not fair

  Business Response

  Date: 05/18/2023

  We communicated with the resident, explained the approval process and told the tenant that we need to secure estimates for the owner and seek approval.  It would not be resolved right away but we're handling it. 

  The remaining issues:
  1.  They have not been able to hook up a dryer..  We sent Fixley who provided a wiring estimate of $2147.  We need to seek a 2nd estimate.
  2.  Jalousie windows are broken.  I scheduled a vendor for an estimate.  The windows are old and likely need to be replaced.
  3.  There is flooding at the garage door.  We will schedule someone to take a look.  

• Initial Complaint

  Date:05/05/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Me and my family have a rental with HomeRiver Group. We were not even a month late and they have locked ** out of the payment portal. I have been trying to pay the past due amount and both me and my husband has emailed them. They have not responded to our last two emails.and have eviction in the top of our portal.I am also trying to get a violation removed of $100 because they have fined ** again for satellite dish that has been on the property since we moved in. The *********************** tried telling ** to contact the owner. This is the rental companys issue not ours they know the owners we dont. So in the end of all this I would like the fine removed for the satellite dish and the portal to stay open so people can pay off. Everyone paying bills can be late. But I am trying to keep a roof over our kids head and pay. Especially because my husband was in a 5 car accident a few months ago so I am trying to work and get everything out. But for people to close something so quick especially for people that are paying is ridiculous especially it even a month late in rent. Now wont answer emails and are gonna charge me a late fee for this month now . I just wanna pay and not be locked out even if its late.

  Business Response

  Date: 05/18/2023

  The property manager will be contacting the tenants. We will work with the owner to have the satellite dish removed and see about removing the $100 violation fee. Please note the tenant has not paid rent since March (previous to the violation) and is currently in eviction status. 

• Initial Complaint

  Date:05/05/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Revived a reimbursement check from Home River for a security deposit. The check has been non negotiable by the bank for over a week. Have called and emailed home river but there has been no contact from them to tell me why. When I try to deposit it at my bank they have to refer me to the maker. They are either writing bad checks or there process of logging it in to a positive pay I file is inadequate.

  Business Response

  Date: 05/17/2023

  This has been resolved with the tenant and they were able to cash the check.

• Initial Complaint

  Date:05/04/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May 2022, I signed a one year lease for a rental property at ******************************************************The original lease terms indicated that month-to-month rent if I did not renew my lease would be 110% of the current base rent. In February 2023, Home River Group sent me a contract of the new terms for a lease of $2,536 per month with a new month-to-month charge of $3,043 which is over the 110% month to month terms based on the contract I signed in May 2022. I signed the new lease terms March 14, 2023 agreeing to the rent increase of $2,536 for twelve months so that I would not have to pay the over 130% rent increase for a month to month rent. On April 14, 2023, Home River Group sent me another lease after the one I signed on March 14, 2023. The new April 14th, lease indicated that now the new month to month lease terms was $3,143. An ever greater increase. I emailed *********************** and ************************* because I needed clarity in regards to the changing lease terms from February - April 2023. They informed me that if I sign the lease, which I did on April 21, 2023 that I would have to only pay a rent increase of $2,536 per month instead of $2,420 in the original terms. On the Home River website, it would not allow me to update my payments and since I have a previous recurring payment of $2,520, it was dispersed from my banking account on May 1, **********, May 3, 2023 I received emails of $50.00 for some particular reason, a rental balance of $723.00 after the May 1, 2023 $2,420 payment which I ultimately assumed that it would be the difference of $2,536 (which I owed $116.00) and another new lease for month-to-month rent of $3,143. When I emailed **************************************************** ******* informed me that the $50 is to renew my lease.This is the first time I ever seen this fee. It was not documented in previous emails after I sent them a lengthly email to clarify all their new fees. I need help to resolve this issue because my kids and I will be homeless and evicted.

  Business Response

  Date: 05/15/2023

  This has all been resolved.  This resident spoke with ** last week and made all payments as well as we adjusted their account.  Everything should be fine and reflected on the accurate amounts.  Please see ledger below as proof and if you would like their email chain, that can be provided as well.

  Customer Answer

  Date: 05/26/2023

   
  Complaint: 20015378
  
  I am rejecting this response because: As of May 23, 2023, HomeRiver group sent me a new invoice of $3,600 that needs to be paid for the security deposit for this rental.  In addition to having a policy with Rhino and Allstate for this home and having a $2400 security deposit from my initial May 2022 rental that has not been refunded to me, I do not agree to their terms of paying an addition $3,600 for a deposit to continue renting the home at ******************************************************. Yes they did correct my bill after May 5, 2023 and my initial complaint.  But they modified the agreed upon contract to include new fews and new terms not agreed.  I believe that I do not owe an additional $3,600 for a security deposit and I question this new fee as of May 23, 2023.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 06/07/2023

  She was with Rhino upon moving in and did not have a deposit.  Her Rhino Bond expired and she has not sent proof of a renewal which we would either require Rhino or a Full Deposit.

  Customer Answer

  Date: 06/09/2023

   
  Complaint: 20015378
  
  I am rejecting this response because the information in the email is 100% inaccurate.  The first issue is that I had made a $2,420.00 deposit for rental in May 2022.  I will attach a confirmation of my initial deposit to rent ******************************************************  In addition, I have a current Rhino policy and it is active because I have paid the $44.95 each month to have these services.  I will attach that documentation as well.  In addition to being constantly stressed out about getting evicted from HomeRiver group and constantly blackmailed on new "pop up" charges that occur every month that are not indicated in my lease, they now say that I owe an addition money that I do not agree to pay.  In addition, here is a summary of factual information:

   

  Paid $1,483.00 5/10/2022 (Fee for Prorated rent 5/13/22-5/31/2022)

  Paid $150.00 5/10/2022 (Fee for Administrative fee)

  Paid $937.00 5/10/2022 (I honestly do not know what this fee was for!)

  Paid $2,570.00 5/13/2022

  Paid *************** (****** Protection) Policy $160 5/13/2023

  Paid ************************** since October 2022 - present

  First Month move-in date 5/13/2022.  The monthly rent of $2,420 was prorated from May 13, 2022 - May 31, 2022.

   

  In addition to these claims, HomeRiver Group sent me a 5-Day notice to vacate on June 6, 2023 at 5:02 PM for failure to pay.  I paid my rent on June 1, 2023 in the amount of $2,536.00 and the $44.95 Surety Bond payment on June 5, 2023.  It is documented in my ledger all my payments.  In addition to being stressed out, having anxiety and heart palpitations because I have been trying to be real nice and work with them via emails and phone calls.  I attached our April 2023 email and their follow up response that indicates their dishonesty and predatory business practices.  In addition to serving me a five days notice for "non-payment," they also are charging me an additional $3,715.00.  This is probably what they will use in a court of law to evict me for non payment.  The overall remedies that I am seeking are three-fold:

  1. A ledger that reflects $0.00 balance owed

  2. A $45.00 credit for three additional $15.00 filter fee payments.  This information is specified in the Follow Up email correspondence.

  3. Rescission of the 5-Day Notice to Vacate (sorry but I could not attach any more files). But here is a copy and paste of the email they sent me on June 6, 2023.

  
  **********************;<**********************************>
  To:************************
  
  Tue, Jun 6 at 5:02 PM
  
  Good afternoon,
  
  As of 6/6/23, we have not received your June rent payment. Please make your payment as soon as possible in order to avoid further actions. If you believe you have received this notice in error, please email me at *********************************** If you have already made a payment arrangement, please disregard this notice. If you have any questions, please send a separate email and include your address in the subject line to ***********************************
  
  Thank you 
  
  5 Day notice to vacate - ***** (06-06-2023 - 06-06-2023).pdf

  
  *************************;<************************>
  To:***********************
  
  Tue, Jun 6 at 6:49 PM
  
  Thanks for the email!  I made the rent payment on June 1st and the monthly fee payment of $44.95 on June 5th.  I think I have the automated payments correctly set up on the website.  If there are any questions or concerns, please let me know!
  
  Sincerely,
  ***************************
  Show original message

   

  In conclusion, I am new to the **************** and I am totally stressed out about the predatory practices of Home River Group!  I am a single woman with a child that is suffering from a concussion and another child that has special needs.  I live in this city alone with no family and support system and it has been very hard for me to cope with the monthly five day notices when I pay my bills.  I almost feel like not paying this lease out and moving out of this home in September ********************************************* enjoy the right of quiet enjoyment when I am scared to leave my house and find all my possessions on the curb because I have been wrongfully evicted.  I am seeking your help because I do not know what to do.  I'm sad and depressed and I am at my **** end!  Please help me resolve this issue because I am suffering!

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 06/19/2023

  I'm sorry for the confusion.  Unfortunately this information is inaccurate.  The $44.95 is not for Rhino but for our internal Resident Benefit program which includes air filters and Renter's Insurance.  I have included the original Rhino Surety Bond policy as well as a copy of the resident's ledger to show what all payments have been made towards.  The only deposit charge came 5/23/2023 as we audited and found the Rhino Policy expired from 2022.  The only way to rectify this situation is the activate a Rhino Policy through Rhino or to pay the deposit in full.

  Customer Answer

  Date: 06/19/2023

   
  Complaint: 20015378
  
  I am rejecting this response because:  I have a current Rhino Policy.  My original Rhino Policy began in May 13, 2022 - May 13, 2023.   The policy number which I communicated via email to *********************** is RTH39KLKCUM3F7.  This policy is an ongoing policy which was renewed on May 5, 2023 with a full payment received by Rhino.  My new policy was extended to cover May 13, 2023 - May 13, 2024.  In addition, I have proof of the original security deposit that I paid in May 2022 of $2420 plus the $150 application fee which totaled $2,570 which is both documented on my ledger and with my bank statement from Century Federal Credit Union.  In addition to this fee and since I moved in May 13, 2022 - May 31, 2022, I paid a $1498 prorated rent to verify that in addition to having two years of a Rhino security deed deposit, I paid a second deposit of $2,420 and they want me to pay a third deposit all within 12 months.  I never rented the same home that required to have three security deposits within twelve months to continue to rent the same location.  In addition, Home River has proceeded to file an eviction for me and they have charged me numerous late fees for June 1, 2023 rent which was paid on June 1, 2023 and verified by my bank on June 2, 2023.  In addition, they also received three extra payments of $15.00 which totaled $45.00 and was never applied to my ledger.

  Sincerely,
  
  ***************************

  Customer Answer

  Date: 07/20/2023

   
  Complaint: 20015378
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 08/17/2023

  Hello, HomeRiver Group does not require anyone to have a Rhino Surety Bond policy as well as a security deposit.  One would negate the other and we do not ask for both.  All of our leases specify one or the other as well.

• Initial Complaint

  Date:05/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rented from HomeRiver and used the down payment security insurance. When we moved we got kicked with a huge move out bill. And i am still being chargedbfor the insurance. We were never informed our property manager had changed numerous times. We were charged for smoke detectors that were never in the house a new screen door when we never went in and out the particular door. A clogged drain rhat was not clogged. Blinds. We bought new blinds but dis not hang them ** the *************** were hung incorrectly. This company has been dishonest from the get go. Charged for trash removal when the city had been notified twice and were coming to pick it up.

  Business Response

  Date: 05/15/2023

  The Security Deposit dispute was resolved, response attached. Thank You

  Customer Answer

  Date: 05/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

  Customer Answer

  Date: 06/23/2023

   
  Complaint: 20013165
  
  I am rejecting this response because:
  

  They charged us for things that were in the move in survey. They then said they would adjust and have yet to adjust. I keep getting charged feom the security deposit insurance due to this and it is throwing my balance negative
  Sincerely,
  
  *****************

• Initial Complaint

  Date:05/02/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were renting a house at **********************************************************************. We put down a security deposit of $995 to another property management company name "K and S real estate". Well, we lived there the property was bought and transferred to a new property management "Home River Group". We signed a paper confirming our security deposit that they should have received after accruing the property. They claim to never have received the deposit. We have tried to reach out to "K and S real estate" but for some reason after they stop managing the property, they archive their data and never would get back to ** about if the transfer ever happened. Neither company has done anything to help ** recover our money and just keep blaming each other. Our contract for **** ****** Street ended on March 1, 2023, but we had vacated the property by February 1st, 2023. We have never missed a payment to either company and do have records of most transactions. If any further information is needed, please fill free to contact me email is the best option as well as a phone call. Thank you for your time.

  Business Response

  Date: 05/10/2023

  We have no record of a deposit being transferred. Attached is a copy of their signed lease with K and S ************ also providing no documentation of a deposit even being paid. We can not refund a deposit we have no proof of even being paid. The tenant is also not able to provide such documentation. 

  Customer Answer

  Date: 05/14/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  We do have proof of the security deposit. I have attached the document stating that we paid it. I can send the whole lease if necessary.

  Sincerely,
  
  *********************************

  Business Response

  Date: 05/25/2023

   It is not showing on the closing statement as being transferred in the sale. If it was not, then the tenant will need to contact the previous management company since they are still in possession of the tenants deposit. We're still waiting on a response from the owners and will keep the tenant updated.

• Initial Complaint

  Date:05/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested for my application to be switched over to a property that was available and ****** my underwriter actually canceled my application. I waited 3 weeks thinking she put in my application and sent my housing choice voucher to my worker and she did not. They continued to take applications for the property and canceled mine then told me the property was no longer available when I asked about my application.

  Business Response

  Date: 05/10/2023

  Please accept the following response on behalf of HomeRiver Group (Manager) with respect to the complaint filed by *************************** (Complainant) for the rental property that is the subject of this complaint (Property) and managed by Manager:
  
  Complainant submitted an application for rental of Property ******************************************************. Manager was in communication with Complainant and requested required housing information and documentation needed for processing on 4/5/23.  Manager did not receive a response to that request and the application was marked unresponsive.
  
  Manager regrets any confusion that the communication may have created the intention was to assist Complainant and help get their application completed so it could be processed before the Property was rented and also provide alternatives to switch application to another available property.  Manager alerted that the application must be complete in order to proceed and that the application is good for 30 days from date of submission.
  
  Managers representative has refunded the application fee(s) paid on their application as a gesture of goodwill.
  
  Please do not hesitate to contact me to discuss any other questions, concerns or if you should require any additional information to conclude your investigation of this matter

• Initial Complaint

  Date:05/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our rent was paid on the 1st of April. The payment was then "returned" for insufficient funds (we paid more than the rent amount), but the money was never RETURNED TO OUR ACCOUNT. Then, magically, the payment was finally posted on April 12th. On April 6th, our account was struck with a "returned payment fee" of $50, but the payment was never actually returned to **. On April 15th, our account was struck with a late fee of $195.Considering the fact that the payment was never returned to ** and posted without input on our, the tenants, end, why should we be required to pay a late fee? I am seeking credit to our account for the $195 late fee and $50 "returned payment fee". I have also attached a snippet of our account activity concerning this issue.

  Business Response

  Date: 05/10/2023

  Please accept the following response on behalf of HomeRiver Group (Manager) with respect to the complaint filed by *********************** (Complainant) for the rental property that is the subject of this complaint (Property) and managed by Manager:
  
  Complainant submitted an application for rental of Property ******************************************* on 4/15/2023. Manager followed up promptly with Complainant to alert them another application was pending. Complainant was also offered the ability to switch to another property.   Additionally, Managers Tenant Criteria stipulates the following:
  
  This is an application to rent only and does not guarantee that applicant will be offered the Rental. Landlord or Manager may accept more than one application for the Rental and, using their sole and exclusive discretion, select the first qualified applicant. All application fees paid to Manager are non-refundable.
  
  Managers representative has refunded the application fee(s) paid on their initial application as a gesture of goodwill.
  
  Please do not hesitate to contact me to discuss any other questions, concerns or if you should require any additional information to conclude your investigation of this matter.

  Business Response

  Date: 05/31/2023

  They made a payment via a Cashapp card and they were never alerted by Cashapp that their payment was rejected. The resident claims that they had sufficient funds at the time of payment and the returned payment was resolved without further action from the resident. They are questioning the validity of the returned payment due to insufficient funds. I committed to researching this further and having a response back to the resident no later than tomorrow. The resident was pleased with this response.

   

  Thanks a lot ** advance for your assistance!  

   

  *************************| **************** Manager**************  HomeRiver Group *********************************************** ************, ** 46240HomeRiverGroup.com

  
  

• Initial Complaint

  Date:05/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Homeriver charged me $150 to put in an application for a home, and I met all of the qualifications on the home to rent. I was approved with them, but the home I wanted to rent was given to someone else and they told me to pick something else, but they didnt have anything else. I want my money back because its not my fault that the home became unavailable, I met the qualifications and was approved.

  Business Response

  Date: 05/17/2023

  Please accept the following response on behalf of HomeRiver Group (Manager) with respect to the complaint filed by *********************** (Complainant) for the rental property that is the subject of this complaint (Property) and managed by Manager:
  
  Complainant submitted an application for rental of Property ******************************************* on 4/15/2023. Manager followed up promptly with Complainant to alert them another application was pending. Complainant was also offered the ability to switch to another property.   Additionally, Managers Tenant Criteria stipulates the following:
  
  This is an application to rent only and does not guarantee that applicant will be offered the Rental. Landlord or Manager may accept more than one application for the Rental and, using their sole and exclusive discretion, select the first qualified applicant. All application fees paid to Manager are non-refundable.
  
  Managers representative has refunded the application fee(s) paid on their initial application as a gesture of goodwill.
  
  Please do not hesitate to contact me to discuss any other questions, concerns or if you should require any additional information to conclude your investigation of this matter.