Complaints
This profile includes complaints for Jet Ride's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 5 total complaints in the last 3 years.
- 5 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/24/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Description of ************************* Estimate for BBB Submission
This Excel document provides a clear, itemized financial summary in support of a formal complaint against [Business Name]. It outlines both direct monetary losses and emotional harm caused by the companys actions. Key issues reflected in the document include:
Account suspensions (including one in early 2025 and another on April 8), which caused financial loss and disrupted services
Refund and deposit return associated with unresolved disputes
Tentative legal fee, representing anticipated costs for resolving the matter through legal counsel
Emotional stress compensation for ******* ***** and **** *****, based on the significant emotional and personal impact experienced
Lack of response from the business, despite multiple outreach attempts nor did Jetride return emails and calls from the communityDefamation of character without supporting documentation, which further escalated emotional and reputational harm
The total financial impact, excluding any gas-related charges, is estimated at $2,505.64
Customer Answer
Date: 04/25/2025
It also important to note that I received a voicemail from Gabby from Jetride on April 5, 2025 asking me if they could provide options to me so I would renew my membership for *********. I had previously decided not to renew. I was in Good Standing or they would not have called and invited me two different options that are more affordable. Because I was in Good Standing with Jetride, on April 8, 2025, I received two options to continue my membership. Gabby was extremely nice. Apparently, Gabby and I did not know my account was suspended. This lacks chain of communicatioin.Customer Answer
Date: 04/25/2025
This is an updated summary of the incidents. Please reach out to me if you have any questions. ************ ******* *****
Customer Answer
Date: 04/26/2025
Jetride suspended my membership without providing any evidence or formal explanation, citing an unfounded accusation about guests on a boat. This caused disruption to scheduled nonprofit-related events, and despite multiple attempts to resolve the issue, I have received no response since April 17, 2025. This reflects a breach of contract, lack of due process, and poor business practices.Customer Answer
Date: 04/26/2025
This documentation highlights a lack of transparency and inconsistent communication from Jetride regarding the suspension of my membership. Despite multiple requests for clarification and evidence, Jetride has failed to provide any concrete evidence supporting the accusations against me. The correspondence shows unprofessional conduct by Ms. ******* ***, who refused to provide documentation or listen to my side of the story. Additionally, Jetride has not responded to my follow-up inquiries, leaving my membership suspended without valid justification.Customer Answer
Date: 04/26/2025
I would have shared this with Ms. **** but during our conversation, she cut me off and was rude to me. To be fully transparent, I have sometimes had friends ask if I could take their family out on the waterways while they were in town, or if they could bring a friend along to enjoy boating. In all of these instances, my friend(s) have always been with me on the boat. Being from ******** it's understandable that visitors want to experience the beauty of our waterways. These outings were always social, never commercial, and I made every effort to ensure they complied with Jetrides policies.
Business Response
Date: 04/28/2025
Hi *******,
Thank you for taking the time to share your concerns. We take all feedback seriously, and this matter has been escalated to our Executive Team for review. A member of our team will be reaching out to you directly to assist.Thank you,
The JetRide TeamCustomer Answer
Date: 05/09/2025
Thank you.
I am waiting to hear from Jetride. I just wanted to let you know.
Customer Answer
Date: 05/12/2025
Complaint: 23247547
I am rejecting this response because: I am not satisfied at this time. Jetride has not contacted me since May 9. While they did reach out on May 6, they have yet to take accountability or offer an apology for failing to communicate with me after April 17, denying me due process, or for the issues I experiencedincluding fuel problems and being sent out on a boat with a malfunctioning steering system while I was with my friends.
Sincerely,
******* *****Customer Answer
Date: 05/12/2025
In addition, in October 2024, I had a boat reserved, but when my friend and I arrived at Jetride, we were sent home because the boat was not workingand no replacement boat was provided. Friends drove from ******* and ************** to go boating with me. I would like Jetride to address this issue.Customer Answer
Date: 05/20/2025
The matter has been resolved between Jetride and me, and it is now considered closed.
******* *****
Customer Answer
Date: 05/20/2025
Thank you for your response.
The matter between Jetride and me has been resolved and is now considered closed.
Best regards,
******* *****Initial Complaint
Date:10/28/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I understand that folks. I have no interest in a "service membership" with a business that my closest access is 45 min away.
I joined the *********** location. I understand and appreciate their repair requirements however, I am seeking to terminate my agreement with them and further ******** as using what's available just isn't going to cut it for me.
Business Response
Date: 10/30/2024
Hello *****,Thank you for reaching out to us through BBB. We understand your concerns and are happy to assist you with your contract. Following Hurricanes ****** and ******, we are actively working to get our affected docks fully operational. Our ********* location, which was less impacted, remains open and ready to serve you in the meantime. Well be reaching out shortly to discuss your options further. If you have any questions or need additional assistance, please dont hesitate to let us know!
Customer Answer
Date: 11/01/2024
Complaint: 22483824
I am rejecting this response because:Yesterday I was called and told they would suspend the account/membership until the site was back online. They stated that probably would be May 2025. But they are not interested in terminating the agreement, they fully intend to drag this out until they collect on every ***** they can. I will again maintain that if a paid service becomes unavailable, that I should be allowed to terminate my relationship.
I would like to also add that all businesses of this nature carry business owner insurance- and one of the coverages is typically lost business. If they want to add my account to their insurance claim - that would ensure they have financial coverage for the amounts they need to write off.
They are nakedly groping for any dollar they can collect.
Sincerely,
***** *******Business Response
Date: 11/15/2024
Hi *****,
Thank you for sharing your concerns. We understand that youve been trying to resolve this matter, and we genuinely want to work with you towards a solution. Our Senior Director of **************** ******* ***, has been reaching out to discuss your account and find a resolution. Please give us a call back at your earliest convenience so we can address this directly.
Were here to help and want to ensure we find a fair outcome for you.
Sincerely,
JetRideCustomer Answer
Date: 11/18/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *******Initial Complaint
Date:06/27/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Twice JetRide has suspended my account without notifying me in any way. I called customer service and they had no explanation and said they would have a supervisor contact me and even gave me a specific time. I was never contacted by the supervisor and when I called back several times no one would ever pick up. I invite people to go out with me and have to cancel because I go to the website and see my account is suspended without notifying me. Since they seem to just arbitrarily cancel my account whenever they feel like it, I would prefer they just terminate my contract since they obviously don't want me for a customer and do not debit my credit card for any additional payments.Initial Complaint
Date:09/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Jet ride has consistently overcharged me for gas. This is a boat club, where you pay monthly then you are supposed to pay for the gas you use. Twice in the past I complained and received a partial refund. Yesterday was the worst overcharge yet. They keep telling me to ask the deckhand to top off the tank in front of me and every time the deckhands refuse to do so. This ongoing issue has caused anxiety in reserving a boat. Im paying for a memberships that I dont want to use because of this aggravation.Business Response
Date: 10/08/2024
Thank you for reaching out, ****. We sincerely apologize for the repeated issues you've faced with fuel charges and the frustration it's caused. While it seems your membership was terminated on 10/10/2023, we understand your concerns regarding the overcharges. Although the specific refund details are unclear due to the age of the complaint, we are committed to addressing any lingering issues. Please reach out to us at ****************************** or **************, and we will work with you to resolve this matter as quickly as possible. We appreciate your understanding.Initial Complaint
Date:07/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I decided to sign up for Jetride's services back on 06/14/2023 & paid my first and last month's deposit of $960.86. My training session was supposed to be on 6/20/2023 & I showed up on time to discover it was never set up. I called customer service & then waited for a call back. They called back about 6 hours later & I missed the call. At this point I just wanted to cancel & get my refund back. I called numerous times with no luck and finally was told to email them at a specific email address & received no response from them either, I then emailed their general email & maybe a week later received an email stating I would receive a call from a manager which also never happened. I cannot get anyone on the phone to help ****** just want my refund back in a timely manner.Business Response
Date: 10/08/2024
Thank you for reaching out, ***********. We sincerely apologize for the frustration you experienced during the onboarding process and the challenges with communication. Were glad to confirm that your refund was processed, and were sorry for any inconvenience caused.
Since the time of your complaint, weve made significant improvements to our customer service, including building a new team and management to ensure better communication and faster resolution of issues. We appreciate your feedback and hope to provide a much better experience moving forward. If you have any further concerns, please feel free to contact us at ****************************** or **************.
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