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Business Profile

Computer Dealers

Logitech

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Dealers.

Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/15/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ask how to get my device repaired and they just say they cant cover under warranty, but then say they dont have a repair place. How is this fair, and Im not allowed to open it or take it to a repair shop, but they wont do anything not even sell the replacement parts

  • Initial Complaint

    Date:09/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a handheld gaming system, Logitech g cloud, and the usb-c port broke. I asked if I could send it out for repairs or if I could buy a new usb port. They tell me I have to throw it away and buy a new system. Sorry excuse for a company

  • Initial Complaint

    Date:07/09/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i bought a new G533 headset online. it never worked right took forever to charge. and one night while charging the headset i hear a pop then the headset stopped charging all together, 5 minutes off the charger then dead. then the ear pieces fell off. i contacted them yet instead of just giving me a replacement battery and new ear pieces they refused to help me at all. mind you after jumping through several hoops to try and make the person happy. its not even the first headset ive bought from them either. i never had an issue with the old one until adapter got wet. i just wanted a new battery since the one i am using is from an 8 year old set. its sad i got to harvest parts from an old headset to fix a new one. i feel like i wasnt taken serious about my issue.

  • Initial Complaint

    Date:05/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a Logitech speaker from Amazon (Z207) back in September 4, 2023. The speaker just stop working after a few months. Because this speaker is still within the 1 year warranty so we contacted Logitech and open a ticket to see if we can get it to repair or replace. But the Logitech staff 1st time just ignore what is the request and want to close the ticket, when 2nd time respond, he/she still ignored the request and just copy and pasted standard reply language. (If you need the chat history. I can provide)We just want this speaker to fix or replace, and it is within the warranty timeframe, why is it so hard.

  • Initial Complaint

    Date:04/26/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Logitech has failed to provide the equipment I had. I received a keyboard with no mouse. I am unable to work without a mouse. As I work from home and having the correct equipment is essential. I contacted customer service and they advised my ticket has been closed. I stressed to *** that my mouse and keyboard was defective so I should have received a mouse and keyboard. The *** stated she will put in a request for a mouse (MARATHON MOUSE M705) this was the choice of the ***. As of today, I have not received an email implying a replacement would be sent.

    Customer Answer

    Date: 05/11/2024

    The company is refusing to send me a new combo, which will include a keyboard and a mouse that will work together under one *** port. I have received a separate keyboard and a separate mouse, which takes two separate *** ports on my computer so therefore I do not have room to connect my *** headset to take calls at work is a inconvenience because I always have to unplug one of the *** ports which would be the mouse or the keyboard in order to take a call to plug in my *** headset. They assured me that the keyboard and the mouse that they sent will work together Under one ***. This is not the case and I am highly disappointed with Logitech. 

  • Initial Complaint

    Date:04/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a Logitech G613 Keyboard on April 4, 2022 from Amazon. Starting have double click issue from February 2024. Contacted Logetech support (Ticket Number ********), he sent a replacement to me. But when I received the package, it was not G613 keyboard. I contacted the customer support again, his said "Sorry for the long wait I will follow up on this through the investigation team and update you ASAP." on March 6, and stopped responding since that,

  • Initial Complaint

    Date:02/25/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a mouse from this company on the 10th, I also paid extra for 2 day shipping and it hasnt left the warehouse since Sunday, feb 11th. I contacted several times and there is an investigation where I must wait 14 more business days. I asked to cancel my order since it hasnt shipped and get a refund but they all say the order has been shipped, when my tracking says otherwise. I get absolutely nothing out of this while they are able to hold my money and my item. I paid exactly $175.85 and the order number is ************* Ill send messages of the last chat I had. Tracking number is ************

  • Initial Complaint

    Date:02/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I filed a warranty claim thru their online support agent but no response afterward.Since the day the first agent says my warranty request is under review and should have a feedback within 24hrs is past almost a month. During this time I tried so many way to contact your support division, however all message I sent seems not working. It just like my account has been banned and the higher department also not reviewing my case. If I login to my account I can't even use the online chatting bot(*****), It just staying on the first time chat when the first agent says my case was sent to higher department for final review

  • Initial Complaint

    Date:02/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Logitech c920S pro HD webcam in July 2022. The box states it comes with a two-year warranty. The device stopped working entirely in January 2024. My work IT even tried to fix it, plugged it into multiple computers and found it wouldn't even register in any device. The whole time i had it, it sat on top of my one computer monitor and did not move. I have an identical webcam I used for my home office set up on work from home days and it still works fine. I got the receipt and tried to process the warranty and keep being told they changed their policy and it is only one year. I contacted customer support and they told me I was out of warranty until I told them it was a contract and they are obligated to fulfill it, nor can they change the conditions of the contract after purchase without consideration which they have not supplied. Now they keep asking me for the receipt when I have already provided it to them twice. They also told me that the warranty expired because there are no repair centers near me. A warranty doesn't expire if you can't provide the means to fix it. If they can't repair it, they need to replace it.

  • Initial Complaint

    Date:01/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a wireless keyboard/ mouse combo in 2022. The product has a 3-year warranty. The keyboard is not working properly. I contacted Support and after lots of back and forth for troubleshooting, etc. i was advised to take the product back to the point of purchase (staples.com) for a warranty replacement. The retailer is not going to honor a manufacturer warranty without authorization. After much insistence, Logitech required the purchase receipt. Because I purchase this online with staples.com and the purchase history is digitally available, I was able to submit the receipt. I was told they needed 48 hours to review in order to authorize and ship the replacement. It has been more than 120 hours since I submitted the receipt and I have followed up twice with no reply.

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