We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Computer Dealers

Logitech

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Dealers.

Complaints

Customer Complaints Summary

  • 16 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a wireless keyboard/ mouse combo in 2022. The product has a 3-year warranty. The keyboard is not working properly. I contacted Support and after lots of back and forth for troubleshooting, etc. i was advised to take the product back to the point of purchase (staples.com) for a warranty replacement. The retailer is not going to honor a manufacturer warranty without authorization. After much insistence, Logitech required the purchase receipt. Because I purchase this online with staples.com and the purchase history is digitally available, I was able to submit the receipt. I was told they needed 48 hours to review in order to authorize and ship the replacement. It has been more than 120 hours since I submitted the receipt and I have followed up twice with no reply.

  • Initial Complaint

    Date:01/19/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    hi .....I bought a gaming arm for the computer and Xbox, and after using it for two weeks, it turned out that the directional control buttons did not work properly. I made several attempts and changed the battery, but it did not work properly. There was a malfunction in it... Please solve the issue.I have contacted the company more than once ... And the company is manipulating me and telling me that they will send a replacement device, but they haven't sent anything

    Customer Answer

    Date: 02/06/2024

    More ************************* contacted me .. But the matter has not been resolved yet ... I have asked the company to refund my money paid in the purchase of a damaged product and send the money to my bank account, but the company has not responded and said that it will send a replacement product, but so far I have not received anything

    Customer Answer

    Date: 02/16/2024

    More Information...You have no influence on the company... I have not recovered my rights yet

    Customer Answer

    Date: 02/12/2025

    .The company responded and sent a replacement product..

  • Initial Complaint

    Date:01/14/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My son saved his money and purchased a steering wheel and pedal combo for his Xbox. He stores it in his room on a stand made for the system so it is always stable and never he floor. Out of nowhere it wouldnt connect to the system. It also made a buzzing sound. After trying to figure out what was wrong, we realized that it only works if the pedals are not on. I contacted Logitech and they got back to me fast. I did everything they asked and it didnt fix the problem. I let them know this and havent heard from them since. I started a new ticket and still havent heard from them. I messaged them on ******** and they set they would put a note on my ticket and that never happened because I still havent heard from them. Its been two weeks since the original messages and over about a week since I last received a message. I am now being ignored and am very upset. I will spread this information to as many places and people as I can. Never will we buy a product from Logitech again until they make this right.

    Customer Answer

    Date: 01/27/2024

    The company has sent a new unit, so I would like to withdraw my complaint. Thank you

    Customer Answer

    Date: 02/07/2024

    The company has sent a new unit, so I would like to withdraw my complaint. Thank you

  • Initial Complaint

    Date:12/17/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I originally purchased two mice on November 1 and November 6. Neither met my needs, so I initiated a return online on Logitech's website. ***** delivered the returns on November 20. By December 17 (as of writing this) I still have not received confirmation of either return. Contacting their customer service department has only been marginally helpful, as they stated they were going to manually process the returns, but nothing has happened yet.Beware - do not order from Logitech's website unless you are 100% sure you are not going to return the item.

  • Initial Complaint

    Date:12/04/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a Longitech customer for many years. Today has been a complete and total nightmare and non stop **** POOR CUSTOMER SERVICE. I am retired and disabled. I purchased new speakers for my computer and so far today I have wasted over 90 minutes trying to find out the answer to a simple question. The complete and total HORSE ****, RUN AROUND AND DEMAND FOR MONEY is beyond belief. I spent over twenty minutes just trying to unwrap the speakers and cords out of the box. The directions are so small that even with a magnifying glass, I cannot read them. I called the customer service number and was connected to a. CLOWN from India who demanded a number of personal questions to "verify that I am not a child". then telling me I quality for a $100.00 gift card today and his accent was so strong I told him repeatedly I could not understand him. He then demanded I surrender a credit card and pay him $3.99 to get an answer as to where to plug my speakers into. At this point I told him to make sure his CEO hears this tape and hung up on his sorry a__! Prior to that nonsense, I called another listed customer service number and my first question to this MORON was wether or not I needed to surrender a credit card to get an answer. He refused several times to answer this question before sending me a link to again surrender a credit card and get an answer of any kind. I am livid with thesen A_______s. I next tried to contact their **************** and was told I can only leave a voicemail. More F_____g H_______t! There is no excuse for the way these people treat and defecate all over their customers and they need to be held accountable! Their Corporate address is listed in Camos, Wa. and even that address would not appear on your website. Let us see if anyone in this company has rhe credibility or the ***** to respond to this complaint! I demand to speak directly to their CEO!

Logitech is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.