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Business Profile

Air Conditioning Contractors

AC/DC Air Conditioning

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/30/2022

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted the business for service with a plugged air conditioning drain line for my rental 8/25/2022, there was a charge of $95 for the service call plus time for the repair.Two days later 8/27/2022 the condensation drain line was plugged again and I contacted them for service to get the line unplugged again. I was once again charged for a second service call ($95) for the same issue, line not draining.ON 8/29/2022 I called to get a copy of the invoice and told them I should not have to pay for 2 service calls for the same problem. I was told by **** that she didn't think so either and would look into it and call me later. I never received a call back from **** so I called her. I was told that if it was a weekday there is no second charge ($95) for a service call but since it was on the weekend I had to pay twice. I also received a letter (e-mail) from AC DC this afternoon stating that the initial repair (using nitrogen) sometimes results in reclogging the line which is what happened in this case. I would think that if the work they do has the potential to re-create the same problem they created there should np charge.This drain line has been in use for almost 4 years now and has always functioned properly when vacuumed out. They decided that it needed a strap which in the last 4 years it never needed before. It doesn't need a strap now and it never needed it before. I see this as an attempt to justify charging for a repair when they in fact created the problem that necessitated a second service call.I have several rentals and have had this issue several times before; the problem is always solved by removing the water without adding a strap until AC DC showed up. Had I been available I could have sucked the water out of the line with my own shop vac, which is really all it needed. This is a common occurrence (clogging) with AC drain lines.I want a refund of the $95 service call charge necessitated by their actions.

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