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Business Profile

Countertops

Unique Marble Granite & Quartz Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/03/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I entered into a contract with Unique Marble on 06/02/2023. They were to replace countertops in my kitchen. The invoice stated a total price of $3,176.00.They came to my house on 06/05/2023 to take measurements. After two no shows they came to my house, unannounced on 06/29/2023, and I let them do the job. They finished up on 06/30/2023 and handed me an invoice for $5,264.00. I asked why the difference and they said there was a charge for labor of $2,080.00.If you compare the two invoices that I have included they look the same, except for the labor charge. They used the original invoice and date and added that charge without ever consulting **** foolishly paid the bill.

    Business Response

    Date: 07/28/2023

    Unique - Marble, Granite and Quartz clarifies what happened: on 02/06/2023 ******************************** attended our showroom and bought the Materials ( slab, sink, etc ),we made a Invoice with everything included besides labor because *************** was not sure of the messuments , we only added labor after template and **************** was informed about the balance difference and agreed to continue with the project , therefore, the value of labor was not calculated, but we informed you that we would add it to the budget.  On 06/05/2023 we went to his residence to carry out the measurements and carry out the lay out.  On 29/06/2023 we went to carry out the installation and presented the final budget deducting the amount of the advance according to the signed contract, everything in the most perfect order.

Unique Marble Granite & Quartz Inc. is BBB Accredited.

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