Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/25/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I answered an ad from a mail flyer to A Cut Above The Best, Inc a landscaping firm out of ******, **. I desired to have curbing installed around trees and flower beds on my corner lot in *********, **. Supervisor *********************** came to my home on July 6, 2022 and estimated my job at three days and we agreed on a price of $3,600.00 to install the curbing around flower beds and 5 trees along the shrub line along side and at the rear of the house and fill the circles with brown river rock and address a downspout drainage issue at the rear of the house. Later he took a $100 credit card deposit over the phone and stopped by and I gave him a check for an additional $300. I received a written estimate via e-mail on July 7. Days later workers began by removing the old sections of curbing and later prepared the areas for the new material. Later they addressed the drainage issue as ****** suggested and we agreed on. Days later they began laying the new colored custom concrete curbing with the design I had chosen. Once they began filling the circles with the brown rock I was quite pleased with the result. This took a few days as they showed up late in the afternoon or not at all or early and worked all day. When it appeared the work was close to finished I phoned ****** telling him the work looked great and he should stop by for payment. The men worked three more days dumping gravel where it was not needed atop white rock that was already there beneath a long shrub line. I was curious but figured it was part of the job. When ****** did show up he told be the bill was now $8,400 in addition to the $400 I had already given him. I was shocked and told him at was more than twice the price we had agreed on. He was serious. I asked why the increase and he said the additional rock was expensive. I authorized no work beyond what we had originally agreed on. I felt intimidated and gave him a check for $8,400 a full $5,200 more than the price we agreed on. I can't help but feel was taken.

  Business Response

  Date: 09/23/2022

  Business response taken verbally by BBB:

   

  This customer asked us to add river rock that was not in the initial contract. As an addition to the contract the product and labor was also added to the final price. After it was completed the customer requested us to pick up and return the river rock that was placed. We offered to pick it up and refund him minus the labor cost of removing the river rock and the customer refused this at the time. We still maintain that offer but we will be charging more to remove the rock and providing him the difference as a refund.

  Customer Answer

  Date: 09/23/2022

   
  Complaint: 17896091
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************