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Business Profile

Fruit Shippers

Hale Indian River Groves, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fruit Shippers.

Complaints

This profile includes complaints for Hale Indian River Groves, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Hale Indian River Groves, Inc. has 4 locations, listed below.

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    • Hale Indian River Groves, Inc.

      1650 90th Avenue Vero Beach, FL 32966

    • Hale Indian River Groves, Inc.

      PO Box 370 Vero Beach, FL 32961-0370

    • Hale Indian River Groves, Inc.

      PO Box 691237 Vero Beach, FL 32969

    • Hale Indian River Groves, Inc.

      1650 90th Ave Vero Beach, FL 32966

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/26/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Online order is difficult at best. I tried to order the "Fruit of the ************ I was charged upfront and monthly. When I talked to their accounting department, they informed me, it was my fault and that she could do nothing as it was such a large order. She claimed I ordered two orders each for each me and my brother, one paid upfront and one month. I have been charged a total of $1,825.21. I received shipments in November and December of 12 boxes of oranges. She informed me, they would continue to charge me monthly for the next six months.. I RECEIVED NO SHIPMENTS IN JANUARY. I personally think there is some fraud going on here by accounting. They had the opportunity to reconcile my account and satisfy me, but when I told accounting I would only pay for what I receive, she said "ARE YOU THREATENING ME". I told her only if my statement that I will only pay for what I receive is a threat. Not sure if all the people at this company are neurotic, but accounting is. I then requested a cancellation of all orders. Besides the very excessive billing issue, sometimes the oranges come moldy, not may but about 10% of them. I am going to try another company. I had it after talking to this accountant. When BS talks, money walks and I think you should too.

      Business Response

      Date: 01/27/2023

      We certainly do apologize for the interaction between you and our agent and thank you for your feedback.  We understand mishaps occur but we never should make it difficult for our customers..  Our Accounting Manager will review the call and coach where applicable.  As per the notes on your account, all orders have been canceled.  

      Customer Answer

      Date: 01/27/2023

       
      Complaint: 18905251

      I am rejecting this response because:  I paid upfront for oranges and they have not refunded or reconciled the orders to the shipments.

      Sincerely,

      *******************

      Business Response

      Date: 02/02/2023

      Based on our communication with the customer, they have filed 6 disputes at $40.99 each totaling $245.94.  Therefore we have refunded $837.15 back to the customers original form of payment.  A statement of such has been emailed to the customer.  Once again, we apologize for the inconvenience.

       

    • Initial Complaint

      Date:01/21/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I continue to receive unwanted direct mail from Hale Groves. I contact them on Sept 27, 2022 and they confirmed that I was removed from the mailing lists. I have since received 4 separate catalogs from them.I contacted the merchant and asked that they delete all my personal information from their databases and that they do not share/sell my information. I wish to be "Do Not Contact", "Do Not Share/Sell"

      Business Response

      Date: 01/24/2023

      We certainly do apologize for the inconvenience.  We've escalated this issue to our marketing team and will follow through to make sure this individual is removed from all mailings.  On rare occasions, even though we do delete an individual if the name is purchased again in the future a mailing may be sent; however we will ask our team to block this name from all future mailings if possible.  

      Customer Answer

      Date: 01/24/2023

       
      Complaint: 18876530

      I am rejecting this response because it is the same response they sent me previously.  I continue to receive unwanted direct mail from the business.  I would like written confirmation for my records that my personal information has been permanently deleted from their databases and not shared or sold in any way.  

      Sincerely,

      *****************************

      Business Response

      Date: 02/01/2023

      Our records indicate customer has not been mailed a catalog since November 14th.  By the time the customer requested to stop all mailings originally on SEPT 27, our catalog drops 2-4 were already in the pipeline. Customers should be notified that when they request to stop mailings, that they may still receive up to 2-3 additional catalogs until the stop mail request catches up to the mailing process.

      If the individual has a copy of the catalog that they've received recently, we'd appreciate a screenshot of the back cover to identify the customer number that is listed on the catalog.  We will do all that we can to make sure they are removed and based on the information we have in our system, they have been removed.  If the customer number on the back of the catalog starts with an **** number then that is a one time mailing which means their name was purchased from another cataloger and it is possible that a one off catalog has been sent.  

      Customer Answer

      Date: 02/02/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:12/11/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This transaction took place on the evening of December 11, 2022. I contracted with this company to deliver four items. Three items were $59.99 and a fourth was $74.99. I was told shipping would be $12 in total for all four since I did not have a code for free shipping. After giving the clerk my credit card information I was told the transaction was complete. I asked for the total and was told the total cost was $313.16. A mental calculation on my part told me that this calculation was incorrect and I questioned the numbers. I was told that the charges in the excess of what I thought should be around $255, was in fact due to taxes. Before I could say that food is not taxable etc. I was hung up on. I then got a print out of The charges and approximately $58 was in fact due to shipping charges. My complaint is that I was misled about the cost of shipping and feel strongly that the most I should have been charged for shipping was the $12 that I have been informed would be charge for shipping Before I had agreed to the transaction. If this is not acceptable I would rather cancel the entire order since it was only placed within six hours ago.

      Business Response

      Date: 12/12/2022

      We apologize for the miscommunication.  We have refunded the customer the full amount of shipping totaling $58.64.  This refund will appear on his original form of payment within approximately 5-7 business day.  We value your business and again apologize for the inconvenience. 

    Hale Indian River Groves, Inc. is NOT a BBB Accredited Business.

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