Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Moving and Storage Companies

Small Move Movers, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving and Storage Companies.

Reviews

Customer Review Ratings

1.13/5 stars

Average of 24 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Review fromLudia J

    Date: 07/04/2023

    1 star
    If I could rate **** that would still not be enough. Never ever use this company. They quote you one estimate and then charge you 3 times that amount even though you go over everything that needs to be used. The driver explained AFTER the fact of wrapping up your furniture of the additional cost. Also they use ex-cons as movers (dont get me wrong I know everyone deserves a second chance, but you still need to be cautious).
  • Review fromTammie R

    Date: 06/20/2023

    1 star
    They are scammers. Read the reviews on ********* I wish I did. They are so nice on the phone and until they get your stuff then they add fee after fee without ever telling you. Once they have your stuff you have no choice then to spend the money to get your stuff. Our cost went up thousands of dollars from the original quote. So sad there are so many scammers out there.
  • Review fromJennifer C

    Date: 06/11/2023

    1 star
    If Zero was an option it would be Zero.I was given a quote and a move date that no one showed up for. You are hard pressed to get someone on the phone here because it seems only two people work there. When I complained that the movers never showed and I wanted a refund they said no they don't do refunds but would be willing to apply my deposit to another move (because of course you have about two or three moves a year). So I had to find someone else to move or just lose 500 dollars. When they gave me the quote on the next move the person I talked to quoted me an astronomical amount. They went down about 500 because of all the employee errors associated with my account. When the move date and time came they rescheduled on me 3 times. When they finally arrived they were one man short and still charged me for the extra guy that didn't show. Then they put all my items in the truck which was about 6 pieces of furniture. They took a half hour lunch while on the clock that I was paying for. When they arrived they at the new places they said I owed an extra 400 dollars and would not give me my furniture if I did not pay them. This company is a barely legal con artist operation. Never use them.
  • Review fromNorman R.

    Date: 05/15/2023

    1 star
    Provided descriptions of items to ship and received two estimates for Winter and Spring rates. Proceedings with winter rate was less expensive so moved forward on the estimate. Upon arrival they packed up items and loaded them on to their truck. They immediately said the estimated cubic feet was double the amount for the estimated cost. The also included additional mileage and origination charges that were not included in the estimate provided.They transported the items back to their warehouse. Upon loading them on another carriers transport they again increased the cubic feet increasing the cost to from $1,240. to $5,215.This is a bait and switch operation and beware. Communications were always difficult and shipment delivery time was extended for lack of driver or weather conditions.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.