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Business Profile

Solar Energy Equipment Dealers

Goldin Solar, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Goldin Solar, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/23/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sign a contract with Goldin Solar on 2021-10-27 for design, procure and install 24 solar panels brand REC TP (365w/panel)modules (***** Total *****) grid tied photovoltaic system utilizing SolarEdge inverter with HD-wave technology and built-in RGM and consumption monitoring for a total of $27,328.40. We paid cash in three installments in accordance. The project was finished on July 2022 and the consumption monitoring worked until July 30, 2022 and then it STOP. Upon requesting service under the warranty I was informed by Mr. ******************* that my request was not covered by the warranty and if I wanted it fixed I had two options: Option 1 for $995 and Option2 $150/hour with a minimum of $300. I find insulting that after spending over $27,000 that the company claims that the consumption monitoring is not covered by the warranty.

      Business Response

      Date: 02/06/2023

      Good afternoon **************, 

       

      Thank you for being a Goldin Solar customer. I can understand your frustration, I can see why it would be frustrating to be charged for work, while you are under a warranty. I have had a chance to review your file and learn more about your project. I have understood that while you have a warranty for certain hardware, and for workmanship, system communication (i.e. the inverter's ability to communicate with the internet), and by extension your and our ability to track energy performance is not something that is covered by the warranty. Furthermore, maintaining proper communication with the solar system is necessary for the warranty on the equipment to be utilized so that we can remotely identify what the issue is with your solar system. You were invoiced for the work of reconnecting the system to the internet for proper monitoring. Hence, you were charged for an item that is not considered under warranty. I am able to see that as of the time of writing this response to you, your solar system is connected to the internet, and working 100%. 

       

      If you have any further needs in the future, please feel free to reach out to me directly anytime; *********** (that is my cell phone so feel free to call or text). 

       

      If for service, it's best to reach out to us at: www.goldinsolar.com/service 

       

      Best regards, 

       

      ***** Goldin 

      ************************************************** 

    Goldin Solar, LLC is BBB Accredited.

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