Reviews
This profile includes reviews for HotelPlanner.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,656 Customer Reviews
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Review fromDaniel L
Date: 08/09/2022
5 starsHotelplanners.com is FANTASTIC!! They found a great rate for me and helped me extend my booking with an even better deal at the same hotel.
I'll tell everyone to go with them !Review fromDAYLON L
Date: 08/06/2022
5 starsDAYLON L
Date: 08/06/2022
Sarah was GREAT! She did an excellent job! She deserves a raise
HotelPlanner.com
Date: 08/09/2022
Greetings Daylon, Thank you so much for taking the time to leave us a 5 star review and wonderful feedback for Sarah. It is deeply appreciated! We are so glad to hear that you were able to receive the customer service you deserved and had a pleasant experience.Enjoy your stay,HotelPlannerReview fromElie M
Date: 08/06/2022
1 starElie M
Date: 08/06/2022
Terrible experience I called since July 27 to resolve a booking mistake that They made and to get extra funds refunded. Its a pure nightmare I requested a manager 3 times with different reps no one called me back terrible customer experience I will never do business again. Agents submitted my issue to the escalation team since July 27 not one email I have received back acknowledging anything H5360743. I need my refundHotelPlanner.com
Date: 08/09/2022
Greetings ****,
Thank you for reaching out and giving us an opportunity to assist. The booking you made yourself on line was for a standard room, king or two double beds. At the time of your arrival the hotel offered you what they had which was a king size bed that you agreed to during the confirmation. We apologize if there was any misunderstanding but the option was for either a king size bed or two double beds, whichever was available at the time of your arrival. It did not guarantee two double beds.
Thank you for your time,
HotelPlanner
Review fromJacquie B
Date: 08/04/2022
1 starThis is a complete fraud to pick up your credit card information! Do NOT trust one word they say or share. My so called reserved room was non - existent when I arrived yet charged to my debit/ credit card. Use your best judgment!Review fromFrank E
Date: 08/03/2022
1 starFrank E
Date: 08/03/2022
We were charged $24.87 by your company Lexyl on July 24. We have no idea why we were charged. Can you at least be so nice as to tell us why we were charged. We booked 2 rooms at Hampton Inn ********,**.***** EHotelPlanner.com
Date: 08/09/2022
Greetings *****,Thank you for reaching out and giving us an opportunity to assist. We do not see a charge for $24.87 anywhere on your reservation in our database. If you feel you were charged anything differently then $119.51 please provide us with a copy of the bank statement showing additional charges.Thank you for your time,HotelPlannerReview fromKathleen D
Date: 08/03/2022
1 starKathleen D
Date: 08/03/2022
WORST EXPERIENCE IN THE WORLD!!! I wish I could give a NEGATIVE 100 rating. I was booking a hotel reservation,on what I thought was the hotel website and had the unfortunate experience of speaking to Logan.Logan is a LIAR. Everything he told me was WRONG.He said the hotel was not booking reservations themselves due to lack of staff from Covid-(sounded reasonable). He also told me the hotel hired them to take all the reservations ( again, sounded reasonable but was A LIE) . After I finaIized my reservation, I called and asked to speak to a manager (because it sounded fishy) but was told they are not allowed to transfer a call.(In what universe is this even acceptable?) I gave my number and asked that a MANAGER call me back. Its been over 3 weeks and no one has called me back. Be careful when booking online. Make sure you do not click on the hotelplanner.com link. Despite what they may tell you, you CAN book a reservation directly through a hotel. I wish I had read these reviews before booking. I have booked using Travelocity and Expedia in the past, so wasn't expecting such a horrible experience with another 3rd parry vendor. NEVER USE HOTELPLANNERS.COMHotelPlanner.com
Date: 08/04/2022
Hello ********,We can understand your frustration however when a reservation is in dispute we can not confirm or deny that a reservation has been cancelled. We are locked out of the account or "Charge" for 90 - 120 days until the dispute is settled. Please work with the ChargeReview team at ***************************** to provide you with an update of your refund request. You can refer to your itinerary number for future reference, ******** Thank you,HotelPlanner
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