Complaints

This profile includes complaints for Schumacher Auto Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Schumacher Auto Group, Inc.

  3031 Okeechobee Blvd West Palm Beach, FL 33409-4015

  
• 

  Schumacher Auto Group, Inc.

  3720 Northlake Blvd Lake Park, FL 33403-1630

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/30/23 I'VE BEEN A CUSTOMER FOR A WHILE NOW, I'VE ALWAYS TAKEN MY CAR TO GMC THINKING ITS THE RIGHT AND BEST THING TO DO. I RECENTLY TOOK MY CAR THERE AND LEFT IT FOR 8 DAYS, FOR SOMETHING TO BE FIXED (WHICH WAS PREVIOUSLY ADDRESSED THERE AS WELL) AFTER PICKING IT UP, I NOTICED MY CAR SOUNDED FUNNY AND IT WAS JUST WEIRD. IM A NURSE IN HEALTHCARE SO OBVIOUSLY I DONT KNOW ANYTHING ABOUT CARS, I TRUST THE JUDGEMENT OF THE MECHANIC AND SERVICE ADVISORS. AFTER MY WARRANTY WAS CONTACTED AND I WAS TOLD WHAT MY PORTION WAS, FOR A MESSED UP WATER PUMP AND RADIATOR, I DECIDED TO BRING MY CAR TO ANOTHER SHOP, WHERE A FRIEND OFFERED TO DIAGNOSE IT FOR ME. TO MY SURPRISE, ABSOLUTELY NOTHING WAS WRONG WITH MY WATER PUMP OR RADIATOR. I WAS PROVIDED IMAGES OF THE SMALL CLAMP THAT "MAGICALLY" HAD FALLED OFF THE **** FROM THE WATER PUMP, AND AFTER ALL THE PRESSURE, SNAPPED OFF.. MAKING MY WATER PUMP TO MESS UP AND THE RADIATOR TO ALSO MALFUNCTION. THIS IS BEYOND UNACCEPTABLE. HOW MANY OF US DONT KNOW ANYTHING ABOUT CARS AND GET TAKEN ADVANTAGE OF ON A REGULAR BASIS. I UNDERSTAND PEOPLE HAVE TO MAKE A LIVING, BUT OUT OF OTHERS EXPENSE, IS JUST MORALLY WRONG. I WILL NEVER TAKE MY CAR THERE AGAIN, I ALSO HAVE PLACED A FORMAL COMPLAINT WITH GMC COORPORATE AND SCHUMACHER GMC.THE ATTACHED SCREENSHOT IS A COMMUNICATION WITH THE SERVICE MANAGER *****************************, WHICH HE AGREED TO REFUND MY MONEY AND ASKED ME TO TAKE DOWN MY REVIEW.

  

  Business Response

  Date: 01/29/2024

  ****,

  We have spoken and the credit has been complete to the card you provided today 1 29 2024.  I apologize for the extended period of time to complete the credit.

  Thank you.

  *****

  Customer /service Manager

• Initial Complaint

  Date:01/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December 14, 2023 purchased 2023 Chevrolet Colorado ZR2 (stock #C231075) from ********************** in the amount of $55,324.35 and the extended warranty in the amount of $4,589.68. Paid cash for the truck, financed the warranty...drove the truck home the evening of Thursday 12/14/23. Saturday afternoon 12/16/23, the dash computer module would not engage, it was dark, no display. I called Schumacher and was told to bring the truck in Monday, 12/18/23, I did. The service advisor, ******, was going to check into the new computer module and get back to me that afternoon. Never happened. Called Tuesday, nothing. Called Wednesday, nothing. Got home from work and called relentlessly trying to reach someone, anyone. Nothing. The operator actually told me that the service department "closed at 6pm". I pointed out that it was 5:22pm. Thursday I drove to Schumacher to discuss the part and its whereabouts. EVERYONE we dealt with that afternoon was very flippant and nonchalant about how long parts were taking to arrive (due to the recent strike). Needless to say, my BRAND NEW TRUCK sat at Schumacher (with NO communication) for THREE ENTIRE WEEKS until it was "fixed". January 5, **** we picked up the truck from Schumacher, the new module did NOT fix the issue, it was some other part which no one could explain. Happy to have our truck back...we drove it home. I was out of town the following week (1/11/24) and returned home Monday, 1/15/24. Not having driven my new truck very much, I hopped into it to drive across town and.....NOTHING. No dash display! Dark and dead, just like before. Same issue. Same exact issue. I have not driven this truck more than 45 miles since I purchased it (with 6 miles on it) and twice I'm having the same issue. Tuesday, January 16th, dropped the car off to Schumacher AGAIN. The entire situation is extremely frustrating; the attitude of EVERYONE there is that no one can be bothered to help or pretend to sympathize or help. REFUND! This truck is a LEMON.

  

  Business Response

  Date: 01/17/2024

  ******,
  I am in receipt of your complaint and apologize for the inconvenience and frustration.  I regret to inform you that a refund will not be a viable solution.  Priority will be put on the repair attempt of your ******** and the non-working dash.
  Although the strike did affect the availability of parts and national backorders on several parts from the manufacturers, not communicating that to our clients is disturbing.  I apologize for your repeated attempts to no avail at reaching someone in the service drive.
  I am personally making myself and the Service Director available to you for any point of contact you may wish to have.  ******, your Service Advisor has also been made aware of the importance of transparency and communication.
  We will be diligently work on the diagnosis of your vehicle and will update you as information is received from our Technicians and Shop *******.
  Please be assured that your vehicle is in the hands of qualified technicians, and it will be repaired to factory standards as soon as the parts arrive. Again, I apologize for the wait, but your safety and quality repairs mean the most to us.
  Please find our contact information below:
  ********************* ************
  Customer Service Manager
  
  ************************************************************ Director

• Initial Complaint

  Date:01/02/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had gone in for an electrical diagnosis/repair and was diagnosed by the shop ******* for $2055.74 worth of repairs. The diagnosis took over 5 hours between two days and I was charged for a fraction of those hours at $502.90. I paid that price and went to a different Subaru dealership to have the car diagnosed/repaired and had the car back in less than 2 hours with the diagnosis being a blown fuse, which I was not charged for after relaying the price quote from Schumacher Subaru. I am requesting a full refund of $502.90 for the following: 1) I left a message with the Service Director with ample time to reply and still have not received any call back 2)The diagnosis time being shockingly excessive 3) My payment felt like it went towards nothing.

  

  Business Response

  Date: 01/08/2024

  *******, thank you for submitting your concern.  After careful review it was found after 5 hours of diagnostics of the electrical system, your vehicle had aftermarket headlights and fog lights.  It was found that the lights were shorting out the Circuit Body Control Module which would not be covered under warranty due to the aftermarket lights installed on your vehicle.  You were charged a discounted rate for the diagnostic. Our shop rate is $235.00 per hour, and you were only charged for 2 hours while our tech worked 5 hours on your vehicles electrical system.

  You were provided a loaner vehicle while we were performing your service.

  The estimate of $2055.74, was for replacement of the Body Control module, programming and original Subaru Headlights and fog lamps, to replace the aftermarket ones installed in your vehicle.

  There will be no refund due for the work performed.

  Schumacher Auto Group.

   

  Customer Answer

  Date: 01/08/2024

   
  Complaint: 21082833
  
  I am rejecting this response because:
  

  Thank you for this reply. Absolutely none of the information provided is relevant due to it being in my attachments. My point was completely missed, being that the actual repair was 3 fuses that has shorted and it was diagnosed by another Subaru dealership days after receiving my incorrectly diagnosed car. Now, the point for anyone else reading this is that Schumacher Subaru of ********* Beach has no trouble diagnosing over $2,000 worth of repairs and being wrong about it.

  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 01/12/2024

  No refund will be issued as diagnosis was performed with a resolution.

  Schumacher Auto Group

  Customer Answer

  Date: 01/12/2024

   
  Complaint: 21082833
  
  I am rejecting this response because:
  
  

  I meant to say in my last response that all of your provided info is *irrelevant. 
  

  Britannica Dictionary definition of RESOLUTION. 1. a [noncount] : the act of finding an answer or solution to a conflict, problem, etc. : the act of resolving something.

  According to this, there was no answer or solution found, thus no resolution. I was to either pay to get a falsely-diagnosed car back or pay to have repairs made. All of the repair suggestions would not have fixed my issue. I was deceived and the ACTUAL resolution was with another place for $1 worth of parts. 

  Sincerely,

  **************************;

• Initial Complaint

  Date:12/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i filed a review back in November only to get contuine told no one in the office and they will call back. yet they never call back after several attempts.. below is the review and there reply to contact them for a refund yet im told everytime i call they will return my call and don't....Review fromKevin R 1 star 11/18/2023 bought my 2022 trail blazer in june 2022 with a service maintance aggrement I was told i can go to any schumacher to get my free oil changes so sense i live in Delray Beach I called to make a appointment at there Chrysler dealer. was told they dont take appointments they have a express lane so i go in and there im told they dont have oil filters for ***** and would order one and call me. 3 days later i call to see what the progress is and now im told there was never a work order made and still no oil change. 2 weeks later i decide to go to ************** where i purchased when i finally find someone in servce im then told 3 to 4 hours hows this a express lane? im not sitting in a dealer that took my money in good faith to ***************. then after many contacts with there online chat and calling there Chrysler dealer back to see if they would just order me a filter so i can get this done. ** told a service adviser would get in touch with me where is this service adivsor 5 days later and no call back. finally i went to ********* had my oil changed because i was now down to 5% oil life i have yet to recieve anything from my service aggreement with them and i would like a refund as this added $40 a month to my payments.. i know Mr ********* will do the right thing because he always says come join the Schumacher Family Thanks ***** ******Schumacher Auto Group, Inc. Response 11/24/2023 *****,Please feel free to contact any Finance Manager in North Palm Beach to perform your maintenance cancellation. We are sorry that you encountered any difficulty in getting your oil changed. We do not stock all Manufacturer parts at all of our service drives, and we apologize for any misunderstanding.Schumacher Auto Group.

  

  Business Response

  Date: 01/02/2024

  Good morning, *****,

  You may at any time cancel the ****************** contract you purchased for your vehicle it is prorated for the time you had the contract.  If you have a lien on the vehicle the refund will go directly to your financial institute.  This can be done by visiting the Dealership and meeting with finance to sign the cancellation form.  We must have a signed cancellation form in order for us to perform the cancellation.  You may also use the Schumacher Automotive Website by choosing the Finance tab at the top of the page and selecting Cancellations.

  We are sorry that we do not stock all brands of oil filters at every location, this is not possible due to the number of different filters for each Manufacturer.

  Thank you for your inquiry and we will be happy to cancel your warranty once all of the proper paperwork is submitted.

  Schumacher Auto Group

• Initial Complaint

  Date:12/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was taken to SCHUMACHER VOLVO on 11-1-23 with **** miles for front windshield replacement, was returned on 11-7-23 with **** miles and damage to the trunk area.Why my car was driven 5 miles ?, SCHUMACHER BODY SHOP is only 0.5 miles distance. My car was taken to SCHUMACHER VOLVO for front windshield replacement, why my car trunk was opened ?Why there was pieces of cardboard found on the trunk after car return ?What is the cause of the scratches to the trunk noticed on return and documented on the pictures sent to SCHUMACHER VOLVO ?Why after phone calls and e-mails sent to ****************** Manager, Executive Sales Manager and Executive team there was no return phone call or e-mail ?

  

  Business Response

  Date: 12/14/2023

  *****,

  You have met with the *** *************************** and Service Manager ************************* and the issues have been resolved, thank you for giving us the opportunity to serve you.

  Schumacher Auto Group

   

  Customer Answer

  Date: 12/14/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint against Schumacher Chevrolet for their lack of transparency and poor customer service. I wish to bring to your attention my experience in dealing with their service department, which has left me dissatisfied and frustrated.Details of the Issue:Business Details: Schumacher ***************** Consultant: *********************** Service Date: Dropped off on August 16, 2023, and picked up on August 31, 2023 Vehicle Information: VIN#***************** Issue: Undisclosed fees and miscommunication We initially took our vehicle for a diagnosis of an A/C issue and were quoted $250.00 for this service. However, upon receiving the bill, a miscellaneous fee of $45.02 was added without our knowledge or consent, bringing the total to $295.14.Additionally, on August 28, we were informed by Mr. *********************** that the vehicle was ready for pick-up. However, upon arriving at the dealership, we were told it was not ready, wasting our time and causing further inconvenience.Requested Resolution:I am requesting a full refund of the undisclosed $45.02 fee.I have attached a PDF of the diagnosis report that clearly shows that the $45.02 fee was neither disclosed beforehand nor agreed upon.I hope you will treat this complaint with the seriousness it deserves and take appropriate action to investigate and resolve this issue. I believe in the efficacy of the BBB to mediate and bring about a resolution. Please confirm receipt of this complaint and inform me of any next steps in the process.Thank you for your attention to this matter. I look forward to your prompt response.*********,

  

  Business Response

  Date: 09/05/2023

  Mert Antepil, ************

  Please find attached a signed repair order estimate approving for the repairs to be done to your vehicle, signed by you, all costs were disclosed on the document at the time of the estimate.  Agreeing to the repairs also includes any and all charges associated with the repair including shop supply costs, (highlighted in yellow), signed 8 18 2023.

  We are sorry you feel that these fees were not disclosed to you, your request of a refund in the amount of $45.02 will not be honored as all of the documentation regarding fees were disclosed at time of signing.

  Thank you,

  Schumacher Auto Group

   

   

   

  Customer Answer

  Date: 09/27/2023

  While I understand your position based on the repair order estimate you referenced, I would like to clarify that my complaint is primarily focused on the diagnosis service and not an actual repair job. I never gave authorization for a repair, but only for a diagnosis of the vehicle's A/C issue. The signed document you referred to was an estimate for diagnosis.

  
  Upon reviewing the diagnosis report and the estimate document, it clearly states that the shop fee was not approved, and it is reflected as $0.00. This discrepancy raises concerns about the transparency and consistency of your service charges.
  Moreover, ************************** initial quote was $250 for the diagnosis, which did not mention or include the shop supply costs. There seems to be a disconnect between the verbal quote provided and the subsequent charges.
  It's essential to ensure that customers are fully aware of any and all charges they are incurring. I feel that the addition of the $45.02 was neither transparent nor properly communicated.

  
  I believe in resolving matters amicably and hope you reconsider your position. The main point of contention is not the amount, but the principle of clear communication and ethical business practices. A resolution in this matter would not only provide customer satisfaction but would reflect positively on the integrity of Schumacher Auto Group.

  

  Business Response

  Date: 09/27/2023

  We are sorry that you do not agree with the Shop Supply Costs associated with your diagnostics.  Our shop supply cost is explained on the Workorder that you signed, by signing the work order to begin with diagnostics, and then repair if you approve. In this instance you did not approve the repairs suggested. Our work order states:  We have added a charge equal to 10% of the total cost of labor and parts, not to exceed $50.00 to the Repair Order.  This charge represents costs and profits to the motor vehicle repair facility for miscellaneous shop supplies and waste disposal.  
  The shop fee was approved by you signing the Workorder.  We are very transparent in communicating with our clients as our documentation clearly states that a charge equal to 10%, not to exceed $50 will be added to the repair order.  This documentation is to be reviewed by our clients prior to signing and includes any and all work including a diagnostic.In this diagnostic of your A/C we attempted 3 times to evacuate the system to be charged.  We utilized the A/C machine to find that your A/C would not pass the Vacuum test, in addition to us putting in ***** KG of R1234YF freon. In doing the diagnostics we utilized shop supplies, and the appropriate charge was assessed.

  Thank you

   

• Initial Complaint

  Date:08/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had to trade my gti in a few weeks ago that I purchased from the west palm beach store due to issues the car was having. I have reached out to ** the finance manager with the odometer statement and he says I need info the car was paid. It was paid off over 2 weeks ago and I have talked to 2 finance directors a Gsm and a vp of Indirect lending. They said if I have the statement I should be golden. The sales manager ****** said If I ever needed anything call him. Well he has done nothing for me when I sent all the info in.

  

  Business Response

  Date: 08/04/2023

  ******* the refund has been processed.

  *****

  Customer Answer

  Date: 08/04/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:06/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Schumacher repaired an auto for us. There was no communication despite attempts to reach *************************** several times. He finally called to say the car was finished. When we picked it up the battery was dead. We did not have any engine work done. This was work on the rear side of the car. He asked us to wait as he jumped started the car. We questioned the battery and its viability to which he instructed us to drive around for an hour. We did and when we tried to start the car it was clear the battery was destroyed. It was storming that night so despite trying to get help it did not arrive until the next day and they confirmed the battery was destroyed. When I called the shop manager I go no response. I called ********************* on customer service. When she called back she first argued with my story and then reluctantly said shed check into it. She called two days later and asked if **** had called me which he didnt. She instructed me to send the bill to **** and copy her. I did and asked for the tip I paid and our deductible to be paid for the inconvenience. ***** refused to pay any more than the battery and not even the tip. I never received any explanation or empathy. I would never recommend this shop.

  

  Business Response

  Date: 07/05/2023

  *****,

  As promised in our original conversation, I submitted a check request for the battery in the amount of $172.79. The processing of the check has been completed and was mailed *** 7 3 2023, tracking number 1Z9A81R81324045066, payable to *******************, estimated delivery date 7 5 2023.
  We sincerely apologize that your recent experience did not meet your expectations.  We take all feedback very seriously and will address and work to improve our communication in the future.
  We are unable to provide reimbursement for the $500 insurance deductible you requested, that is money that went towards the repairing of *****'s car and is bound by your daughter's insurance carrier.

  We are also unable to reimburse any gratuity you provided the *** service provider.

  Thank you for reaching out, we appreciate your business and are happy to hear that the repairs to *****'s 2013 ***** are satisfactory.
  Sincerely, 
  Schumacher Auto Group

• Initial Complaint

  Date:06/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my Gap policy in April directly through the Gap provider as I spent a total of 3 months calling this dealership with absolutely no luck. The operators placed me on hold and transferred me to a voicemail multiple times and I left many without as much as a call back. I spoke in the beginning of May to a manager because I still have not received my refund money and it is now June and no luck. I called again and continued to either be hung up on or sent to voicemails. This is the worst dealership I have ever had the displeasure of working with in my entire life. The upsetting part is that I still have to also cancel a service warranty which I am sure with take another 6 months because of their complete disregard for customer care

  

  Business Response

  Date: 06/02/2023

  ********,

  I am sorry to hear about the issues you are having with cancelling the *** insurance and warranty policies.  Please feel free to contact me at ************, so I may personally assist you with your cancellations.

  Customer Service Manager

  *****

• Initial Complaint

  Date:05/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A few years ago I brought my previous truck to the Northlake location for regular service (oil change & tire rotation). When I got my truck back, I immediately could tell someone went through my stuff and a lot of change was missing. I addressed that, and left. Not even a minute down Northlake one of my tires began to come off the truck. Thankfully, I went East to get fuel instead of my *********** to 95 or this could've been fatal. That was "handled," but not "great" as I just "settled" with some free used parts.I have sincce been going to ********** location since, and in the beginning it was "better." It's been gradually worsening (long wait times, poor customer service, not filling fluids). Now, yesterday again, another major issue; I was notified my truck was ready so I went to pick it up, and it was not ready, as they brought it through the wash twice once I arrived and then were going to vacuum it. I told them, don't bother, as I was in hurry to return to work. Driving back to work, the truck felt funny as I was calling to file a complaint about the tire psi not being to where I asked, no sticker for next change, oil notification on dash not reset, and not being washed/ready. Have not heard back yet on that.I drove back to work, and then home later yesterday evening, and the truck is just not feeling right. I decided to check the oil hot, then later cold, and it appeared to be very very low. This morning, the truck was for sure, still not operating correctly on my way to work. I had my mechanic at work double check the oil, and he confirmed it is in fact extremely low and could blow the engine. I have tried to call multiple times, and they are not answering the phones.This is absolutely unacceptable.

  

  Business Response

  Date: 05/19/2023

  ***********************, Service manager reached out to ****** and arranged for a technician to go out into the field and meet at the client's work.  Oil level was checked and adjusted and made sure that the oil life percentage was reset.

  Customer Answer

  Date: 05/19/2023

   
  Complaint: 20074147
  
  I am rejecting this response because: 

  That does not make this right, as this was a huge mistake and would've resulted in many issues all the way around. If I had the time, I would've let the engine blow and then taken legal action due to their gross negligence yet again. The engine may have already sustained damage. The more I drive it, it still does not feel right or respond like it used to when accelerating.

  Honestly, I am not sure how I want to proceed at this moment as I have not really had time to deal with this or even think about it, with the extreme busy-ness at work this week and next week as we wrap up this school year and I am routing for summer school.

  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 06/09/2023

  ******,

  Again, we are sorry, we have had the tech come out and correct the issues.

  Schumacher Auto Group