Complaints

This profile includes complaints for Storage Rentals of America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Storage Rentals of America

  2751 S Dixie Hwy Ste 450 West Palm Beach, FL 33405-1233

• 

  Storage Rentals of America

  8705 SE Federal Hwy Hobe Sound, FL 33455-6102

• 

  Storage Rentals of America

  2031 W Mishawaka Rd Elkhart, IN 46517

• 

  Storage Rentals of America

  254 S 725 W Hebron, IN 46341

• 

  Storage Rentals of America

  826 Spring Meadow Farm Drive Middlebury, IN 46540

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Embezzlement? Why is ***** sitting on two of my checks that should have been posted at the beginning of the month when they were received?. Instead, she is trying to charge me late fees and an eviction charge. I have not been 30 days late. She does not know how to do her job posting payments and apparently her boss is not help either. I would hope she has a boss that will help her. Ridiculous. Do I need to file a lawsuit? I cannot get to a senior employee, or emails returned correcting the situation.

  Business Response

  Date: 03/03/2025

  Thank you for reaching out and sharing your concerns. We truly apologize for any confusion or frustration youve experienced. After reviewing your account and working with our District Manager, we wanted to provide some clarification regarding the recent activity.

  A rental increase notice was sent in November 2024 to the address we had on file, with the new rate effective January 1, 2025. It appears the payments we received in January did not cover the full updated balance, which caused the account to remain past due. As part of our policy, we are only able to apply payments once the full amount due is received, and we understand how this may have caused some confusion.

  Our team made multiple attempts to contact you through calls, voicemails, emails, and text messages to discuss the outstanding balance and the partial payments, and were very glad we were able to speak with you and get everything up to date. We truly appreciate your attention to the account and are happy to see it is now fully caught up as of February 28th. At this time, the only remaining balance is your March rent.

  We genuinely appreciate you as a valued tenant and are always here to help if you have any questions or need further assistance. Thank you again for your time and for allowing us the opportunity to address this.

   

  - The **** Team

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called December 31st to cancel. I made two calls to reach someone and left 1 voicemail. My bill was paid. My locker was empty. I didn't get anyone to answer the phone. After a couple days passed, I didn't hear from anyone. After asking them to call me back. I left my cellphone number ************** . I called back in. Someone had answered my call, that I don't believe worked at the ************ address, said they would let the office know. And get the situation resolved. I didn't hear anything for a while. Got a txt saying I was late. Then I called in, told the front desk receptionist the situation, and instead of taking personal responsibility for not answering the phone or checking the voicemails, she blamed me for not reaching out. But I have phone call entries and voicemails ...somewhere...showing that I did reach out. Honestly she was really disrespectful and mouthy. I think , because she didn't want to take responsibility for failing her office duties. Now moving forward, she sent me to collections. But I never used the storage locker in January. At all. I took pictures of the empty locker. I'm not sure what else to do. I work 8:30 to 5pm Monday thru Friday. They sent me to collections. I don't actually owe them any money.

  Business Response

  Date: 02/19/2025

  Thank you for reaching out and sharing your experience with us. I truly understand how frustrating this situation must have been for you, and I appreciate your patience as weve looked into the details.

  After reviewing our records, including phone logs, gate access logs, and camera footage, we found that while your intention was to vacate, your lock remained on the unit past your intended move-out date. That said, we recognize that you had difficulty reaching our team due to weather conditions, and as a courtesy, we have refunded your autopay and written off your balance. Additionally, I want to assure you that your account was never sent to collections.

  Im truly sorry if your interaction with our team felt dismissive or frustrating in any way. We always strive to provide a respectful and helpful experience, and I will address this matter internally to ensure that future communications reflect the level of service our customers deserve.
  If you have any further questions or concerns, please feel free to reach out.

  We appreciate your time with us and wish you all the best moving forward.

   - The **** Team

  Customer Answer

  Date: 02/20/2025

  I accept the agreement to move on. We had contacted the business beforehand. So we feel that the action to discontinue trying to get money from us, is the appropriate move. We were not on autopay and never received a refund. I typically paid in cash. With one over the phone payment. Additionally if they cut locks off other storage units, due to late payments, They have the physical means to cut mine. I was sent a text message saying that we were being sent to collections. So yes, we had received something like that. I appreciate the maturity of the business. That is appreciated. 

  Customer Answer

  Date: 02/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I accept the agreement to move on. We had contacted the business beforehand. So we feel that the action to discontinue trying to get money from us, is the appropriate move. We were not on autopay and never received a refund. I typically paid in cash. With one over the phone payment. Additionally if they cut locks off other storage units, due to late payments, They have the physical means to cut mine. I was sent a text message saying that we were being sent to collections. So yes, we had received something like that. I appreciate the maturity of the business. That is appreciated.
  
  
  Sincerely,
  
  ********* ********

• Initial Complaint

  Date:02/11/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive had the storage until since September 2022. The first time payment was taken then reposted back to my account and made me late was summer 2024. I lost my job at the end of June but still did my best to keep up with payments. The last email correspondence I received was November 2024. I started calling the company in December when I didnt how much I owed and couldnt pay online.All of the agents informed me that I needed to speak to a property manager and each time I was routed directly to the office, I left message asking to b called back because no one answered. Here is now February 11, 2025 and I have been told my unit was sold and no one can give me any other option or information but keeps telling me people have tried me but I have no calls or voicemails or even recent emails in regard to anything adverse or any auctioning things ************ unit hadALL of my daughter and is belongings since we dont have our own home anymore. I just want my stuff. Im willing to pay and move the stuff myself or even pay to be able to access to the most important items. I have been asking for communication and clarity for month and keep getting pushed aside and now I cant even get information about my items.

  Business Response

  Date: 02/17/2025

  Thank you for bringing your concerns to our attention. After reviewing your account, we found that the contact information on file, as provided in your lease, was used for all communications. Notices regarding the auction were sent via email and first-class mail on December 21, 2024, with the auction taking place on January 15, 2025. Additionally, our Regional Manager has reached out to you and left a message in an effort to assist.
  

  We understand the importance of your belongings, and we regret to inform you that since the unit was sold through a legal auction, we are unable to recover the items at this time. We sincerely apologize for any inconvenience this has caused. If you have further questions, please feel free to reach out to us directly.
  

  Sincerely,
  Storage Rentals of America

  Customer Answer

  Date: 02/18/2025

   
  Complaint: 22927963
  
  I am rejecting this response because:
  
  i am have reached out and tried several times before any action took place. I finally spoke to the manager AFTER months of trying to call the facility and even showing up in the property. She informed me that due to lack of staff, she was unable to do alot of things. So that tells me that you all have a system in place that is inefficient and does not actually help your account holders. This could have been rectified after the first time I left a message and waited weeks for someone to reach back out to me only to never call me and I never received any mail. Ive checked with the mail carrier and the leasing office about a certified letter addressed to me and theres no record. Im not saying that you all didnt your part but you all definitely have a lot of gaps in your process and the consumer is the one that is inconvenienced. 
  

  thanks for your response and I will seek legal aide. Any comments or suggestions, please dont hesitate to reach out! Thanks! 
  
  
  Genarra Bell

  Business Response

  Date: 02/18/2025

  Thank you for your response. We understand your frustration and apologize for any inconvenience caused. While we made efforts to communicate through the contact information on file, we acknowledge your concerns and appreciate your feedback. We wish you the best in resolving this matter and remain available should you need further assistance.

   

  - The **** Team

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had filed a complaint against **** in the summer of 2024. A woman with the companys corporate office with the last name Covielo called me to resolve the issue of the raising cost of the storage costs basically 3 times each year since I obtained it. It went from from $170 to $466 for two units. They agreed to bring it down to 150 per unit for as long as I rented from them. She said they would never raise the price again. I being disabled have had to have someone help pay for them after it got too much. They have been paid over $26,000. I told her if they raised the price after dropping it to $150 I would have to default and she promised me they would not raise the price of the storage again. I want to get my stuff out of there but I cant at the moment and my friend who was helping me is now in the hospital. How greedy can someone be? Below if proof what it was and how they reduced it for me and now rising it again..Also the call log from their office to me.

  Customer Answer

  Date: 02/11/2025

  These are the recent notices of increase which they promised that they would not increase. 
  no administration fee was supposed to be applied either. Just insurance of $22. 

  Customer Answer

  Date: 02/11/2025

  These are the recent notices of increase which they promised that they would not increase. 
  no administration fee was supposed to be applied either. Just insurance of $22. 

  Business Response

  Date: 02/17/2025

  Thank you for sharing your concerns. Our District Manager has spoken with you to discuss your account and address your needs. We have agreed to maintain your rent rate at $150 per month for now, and you may contact us to reassess if future increases occur.

  We understand your current situation and have also offered the option of signing an abandonment agreement if that becomes necessary. We appreciate the conversation ending on a positive note and are glad to have provided assistance.

  If you need further support, please dont hesitate to reach out.

  Sincerely,
  Storage Rentals of America

• Initial Complaint

  Date:01/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I currently rent two storage sheds on the same site at ****. Mind you Ive been renting at the same place going on 3 yrs now but it was red dot storage before it became sroa a couple months ago. But I was delinquent on my storage sheds because I fell on hard times. Well I got paid today and used my last 600 to pay one of the storage sheds up to date so I could move my stuff out before I gotta pay another month that I dont have the money for. But the district manager **** said since Im not paid up on the other storage shed Im not allowed in the gate to get to the storage shed I am current on. And seeing how I dont get paid for another two weeks Ill owe for another month that I cant afford to pay for. I dont see how they can force me to keep my property in their storage shed because a different storage shed hasnt been paid up. They each have separate bills. Is it legal to keep someones storage from them when they paid up on it bcuz of a different storage. Theyre separate where they can lock me out of each one. And to top it off **** the district manager was very rude mouthy and said try to call someone higher up over the whole region. Pay your f****** bill.

  Business Response

  Date: 02/03/2025

  We understand that financial hardships can be challenging, and we truly appreciate you reaching out to share your concerns. Our team, including both the Regional Manager and Property Manager, has made several attempts to connect with you to discuss your account and explore possible solutions, but we havent been able to reach you.

  
  We want to help in any way we can, so please dont hesitate to return our call at your earliest convenience. Were here to work with you and find the best possible resolution.

  - The **** Team

• Initial Complaint

  Date:01/23/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased storage unit #**** with Storage Rentals of America at *************************************************************************************** On September 27, 2024, Hurricane ****** devastated my community, causing 12 days of power outages, over 30 days of internet disruption, and widespread displacement. Due to these conditions, I was unable to receive communications from the storage facility, including notices of any potential auction.Despite this, the company auctioned my unit on October 25, 2024, less than 30 days after the hurricane. I did not receive proper notification of the auction, which left me unable to pay or retrieve my belongings. I had leased the unit for over a year and consistently paid to avoid auction. My unit contained personal property valued at approximately $30,000, which is now lost.I believe the company acted negligently by failing to accommodate the disaster's impact on tenants. While many businesses offered extensions to support the community during this time, the storage facility moved forward with auctions despite widespread disruption. Their actions appear opportunistic, ignoring customers inability to access communications or resolve issues caused by the hurricane.I request an investigation into whether the storage company followed legal notice requirements or engaged in fair business practices. I seek compensation for my losses or an appropriate resolution, as their handling of the situation caused me significant financial and emotional hardship..

  Business Response

  Date: 02/04/2025

  We understand how difficult the impact of Hurricane ****** has been to your community. We recognize that this was an incredibly challenging time, and regret that this situation added to your stress.

  **** carefully followed all legal requirements and company policies regarding notifications pertaining to the auction process. We show multiple attempts made and regret if your personal circumstances prevented you from receiving those communications.

  The remaining proceeds from the auction, after the balance owed, are currently being processed. Once completed, this will be forwarded to the address on file.

  - The **** Team

• Initial Complaint

  Date:01/20/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lost my storeage due to none payment. They storeage facility marked my storeage i had for over four years as abandoned. They had my car and motorcycle towed. I get a letter 30 days later telling me leans are gonna be filled if i don't get my vehicles. When the storeage facility had them towed they allowed someone to remove radio and car audio remove from my truck. I have contact them over and over on why would they let someone remove my car audio no return call. Only certified letter I ever received was from tow yard. They explained that they were told that the people the storeage facility allowed to remove car audios was owner of vehicle so they took pictures to cover them of liability. I never got certified letter from storeage facility about anything

  Business Response

  Date: 01/31/2025

  Were truly sorry to hear about your experience and understand how frustrating this situation must be. Our team has been in contact with you regarding your concerns, and we encourage you to file a police report if you believe items were taken. Please know that we take security seriously and understand the importance of protecting our customers' belongings. If theres anything further, we can do to assist or provide clarification, please dont hesitate to reach out.

  - The **** Team

  Customer Answer

  Date: 02/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:01/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a monthly parking space at **** for $104/month starting spring of 2024 for my **. I wanted to take my ** out for a weekend trip on October 11, 2024 but SROA had allowed a generator to be parked in front of the *** in an undesignated space that blocked my ** in. It was very inconvenient and unprofessional but ultimately the generator was moved. At the end of November 2024, I took the ** for repairs, leaving the space vacant. On December 2, SROA called me and asked if I still needed my space since they noticed it was empty. I told them that I did need the space. Nonetheless, they proceeded to park a security camera trailer of their own in my parking space, according to them starting December 16. I cannot confirm when they put it there. I had already paid for the space for the month of December and had also paid for the month of January by the time I realized the space had been usurped. I requested a refund for both months. They initially refused and eventually agreed to refund me for January but not December. I asked about refunding me for even half of December, and they refused.

  Business Response

  Date: 01/27/2025

  We sincerely apologize for the inconvenience and frustration youve experienced regarding your parking space at ****. We understand how important reliable access to your space is and regret any disruption this situation may have caused.
  

  Regarding your concerns:
  - The generator that initially blocked your RV was placed by a third-party cell tower technician without prior notice to our team. As soon as this issue was brought to our attention, the property manager had it removed the same day.
  - In December, our team reached out to confirm whether you still needed the space after noticing it was vacant, and you confirmed that you did. Subsequently, an LVT security camera trailer was placed in the space on December 16.
  - When you brought this to our attention on ******* 4, our property manager offered to relocate you to another available parking space, but we understand that you declined as you were planning to move out.
  A full refund for ******* was issued, as it had already been automatically processed. Unfortunately, per our vehicle addendum, we were not notified that the space would be vacant for more than 24 hours, which is why Decembers rent has not been refunded.
  

  We truly appreciate your business and regret any miscommunication or inconvenience caused. 

   - The **** Team

  Customer Answer

  Date: 01/27/2025

   
  Complaint: 22826612
  
  I am rejecting this response because:

  SROA admitted that they seized my space despite my informing them that I was still using it. They also admitted that they did not notify me ahead of time or after the fact that they had seized my spot; I found out with my own two eyes that the space was occupied by their trailer. They say that I did not inform them the space would be vacant, but that is not true by their own admission: in our December 2 phone call, I told them that I needed the spot even though it was vacant (and would continue to be vacant for at least another couple weeks). And actually, I did have a small storage bin in the corner of the space, so technically it wasn't fully vacant anyway.

  As for the earlier incident with the generator, the third-party cell tower technician could not have accessed that space without SROA letting them in. (My parking space was in the corner of SROA property, with the cell tower on the other side of a barbed wire fence.) And it was NOT removed the same day - I returned 2 days later, and it was still there. To not be aware of the generator until I brought it to their attention is also an absurd claim. SROA's property is not that large. The generator was less than 400 feet from the office, and it was loud.

  There is a clear pattern of SROA negligence and opportunistically "double-booking" my space, resulting in significant inconvenience to me. I should not be responsible to pay for a space that they used for other purposes.
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 01/29/2025

  We sincerely regret any frustration or inconvenience Mr. ****** has experienced regarding his rented space. Upon review, we acknowledge that there was a miscommunication regarding the status of the space and its occupancy. While our records indicate that we did not receive explicit confirmation that the space would remain in use despite its temporary vacancy, we understand the concerns raised.
  

  To address this matter, a full refund for December rent has been issued in addition to the previously processed January refund. We hope this resolution satisfactorily addresses Mr. ******* concerns.

  Our goal is always to provide a positive experience for our tenants, and we appreciate the opportunity to resolve this matter.

   - The **** Team

  Customer Answer

  Date: 01/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a unit at their *********, ** location since before **** bought it (over 15 years). They have increased my rent significantly to the tune of $283/month. When you access their website for the same location, they show the rent for the same size unit at $135/month. I called requesting they look into this and match their stated price online. I was basically told rent goes up, oh well. The company has not done anything to the property to justify rent increases, and as a long-time ******* I deserve better treatment than that. No other local storage rentals place charges near what I am being charged by this company per month. This is false advertising, and to be dismissed by staff in such a rude way is unacceptable. My rent should be what is shown on the company's website.

  Business Response

  Date: 01/15/2025

  Thank you for bringing your concerns to our attention. We truly value your loyalty as a long-time tenant and apologize for any frustration caused by the recent rate increases.

  Our District Manager reached out to discuss your concerns and provided several options to address the situation, including the possibility of moving to a smaller unit at a lower rate, delaying the next rate adjustment by 30 days to help with budgeting, or partially reducing the next increase. We understand that moving to a smaller unit was not feasible for you and appreciate your understanding of the reasons behind rate adjustments.

  We are committed to working with you to find the best possible solution and appreciate your feedback, which helps us improve our service. Please dont hesitate to reach out if you have additional questions or need further assistance.
  Thank you for allowing us the opportunity to address your concerns.

  - The **** Team

• Initial Complaint

  Date:01/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Storage Rentals of America - Winchester regarding my experience. Below are the key details of the situation. I signed up online for a storage unit and scheduled my move-in for December 7th. Upon arrival, the office was closed, and a sign indicated the manager was at another location. I received no prior notice or instructions, despite having a scheduled move-in. Unable to reach the office, I called the ***** number and spoke to a representative who helped assign me a new unit (Unit 305). However, it had no lock, and I was instructed to return Monday to obtain one. For four days, I visited the office during business hours, but it remained closed. Multiple service requests to contact the property manager went unanswered for weeks. Eventually, I was informed I needed to purchase my own lock, contrary to the original instructions. After significant delays, the property manager finally provided a lock but mistakenly moved me out of the unit, resulting in further complications. When access was restored a day later, I received an email about a rate change and a payment due. Despite my attempts to clarify and request billing adjustments, the manager was dismissive and refused to waive late fees or compensate for the inconvenience. Communication and professionalism have been consistently poor. My requests to speak with a district manager were redirected by the property manager, who was rude and unhelpful. I am requesting the following:A review of my account, including all calls and service requests. A refund for the first month, as I was unable to securely move into my unit until late December. Removal of the $20 late fee charged due to the managers oversight.A discussion with the property manager regarding her poor customer service and unprofessional behavior. Better communication and customer service protocols, including ensuring phone calls and visits are addressed, even if the office is understaffed.

  Business Response

  Date: 01/15/2025

  Thank you for sharing your concerns and giving us the opportunity to address them. We sincerely apologize for the challenges you experienced and regret the inconvenience caused during your move-in process.

  Our District Manager was pleased to work with you to resolve the issues and ensure your concerns were thoroughly reviewed. Additionally, thank you for taking the time to leave a 5-star ****** review on January 14th. Your feedback means a great deal to us, and were glad we were able to meet your expectations in the resolution process.

  Please dont hesitate to reach out if theres anything further, we can assist you with. We value your trust in Storage Rentals of America and look forward to serving you in the future.

   

  - The **** Team

  Customer Answer

  Date: 01/21/2025

  Good Evening,

  Thank you for your prompt reply and for addressing my concerns regarding the challenges I faced during the move-in process. I appreciate the District Managers assistance in resolving the matter and ensuring my concerns were thoroughly reviewed.

  
  While I am glad we were able to reach a resolution, I want to ensure that my contract reflects the rate of $34 per month that I was originally quoted when I signed up. I noticed a discrepancy on a recent invoice, which shows $36, and I would like this to be corrected to reflect the agreed amount before I completely close this complaint. Additionally, while I understand the efforts made to resolve the initial challenges, I would have preferred to receive a refund for the first month, as I was unable to securely move into the unit during that time. I hope youll take this feedback into consideration to enhance the experience for future customers.

  
  Thank you again for your attention to this matter. Please let me know if there are any updates regarding the contract adjustment. I hope for a seamless experience moving forward.

  
  Best regards,

  Sharjeana

  Customer Answer

  Date: 01/22/2025

   
  Complaint: 22807418
  
  I am rejecting this response because:

  Good Evening,

  Thank you for your prompt reply and for addressing my concerns regarding the challenges I faced during the move-in process. I appreciate the District Managers assistance in resolving the matter and ensuring my concerns were thoroughly reviewed.

  
  While I am glad we were able to reach a resolution, I want to ensure that my contract reflects the rate of $34 per month that I was originally quoted when I signed up. I noticed a discrepancy on a recent invoice, which shows $36, and I would like this to be corrected to reflect the agreed amount before I completely close this complaint. Additionally, while I understand the efforts made to resolve the initial challenges, I would have preferred to receive a refund for the first month, as I was unable to securely move into the unit during that time. I hope youll take this feedback into consideration to enhance the experience for future customers.

  
  Thank you again for your attention to this matter. Please let me know if there are any updates regarding the contract adjustment. I hope for a seamless experience moving forward.

   

  Sincerely,
  
  Sharjeana ********-taper

  Business Response

  Date: 01/22/2025

  Thank you for your response and for sharing your concerns. We appreciate your feedback and the opportunity to ensure a satisfactory resolution.

  I wanted to provide you with an update regarding your request:
  - We have updated your lease to reflect the correct rental rate of $34 per month as originally quoted.
  - A credit of $34 has been issued for the month of February.
  - The rate has been adjusted in our system to reflect the correct amount moving forward.

  We appreciate your patience and understanding throughout this process. Please let us know if there is anything else we can assist you with. Our goal is to provide a seamless experience, and we value your feedback in helping us improve.

  Thank you again for your time, and we hope you have a great day.

  - The **** Team

  Customer Answer

  Date: 01/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Sharjeana ********-taper