Complaints

This profile includes complaints for Flex Seal Family of Products's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Flex Seal Family of Products

  2690 Weston Rd STE 200 Weston, FL 33331-3670

• 

  Flex Seal Family of Products

  150 Stewart Pkwy Greensboro, GA 30642-1262

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a problem with a Flex Seal spray can. On 5/23/25 I tried to use the spray to seal a repaired spray tank tube. I pressed the top, nothing happened, then it gurgled and bubbled out, mostly from under the spray cap. I stopped immediately with the intent of removing the spray cap and ensuring there was no blockage. I took it inside; as I tried to remove the spray cap, it blew off and blasted black gooey stuff all over! It would not quit and I only contained it by holding my hand over and quickly stuffing it in a plastic bag. I then spent hours trying to clean the mess off sink, counters, windows and everything else nearby.

  Business Response

  Date: 05/27/2025

  Hi *****,

  I am sorry to hear about the experience you had with that can of Flex Seal. The experience you described sounds very unusual. Today I called and sent a follow up email in an effort to connect to better understand the experience. I included my contact information so we can determine how I might best be of service. I look forward to connecting with you on this matter and finding an acceptable resolution.

  Regards,
  Ashanti
  Flex Seal Customer Experience
  and Technical Support Supervisor 

  Customer Answer

  Date: 05/27/2025

   
  Complaint: 23373399
  
  I am rejecting this response because: I did not receive a call from them. perhaps they could reach me via e-mail. I thought I explained what happened clearly, not sure what they don't understand.
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 05/28/2025

  Good Afternoon *****, 
  
  Thank you for bringing this to our attention. I sent you a direct email to resolve this matter. 
  
  When you have the chance, please reply to my message.
  
  Thank You! 

• Initial Complaint

  Date:04/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought 5ft roll of flex tape but got less than 3 ft on the roll. What a hidden rip off.

  Business Response

  Date: 05/05/2025

  Good Afternoon *****,

  Thank you for taking the time to try our product and write to us about your experience. I do apologize about your Flex Tape length came out to 3ft instead of 5ft. Our Flex Tape sizes are indeed 5ft in length or more, so I'm not sure why you experience this. I sent you a direct email and am more than happy to assist you with a solution. When you have a moment, please respond to my email.

  Thank You!

• Initial Complaint

  Date:01/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Product promised to seal anything even when wet. I tried the tape , spray and rubber paint. It never stuck to the cut. It was very disheartening to spend all that money for nothing.

  Business Response

  Date: 01/28/2025

  Thank You for your initial purchase and our interest in the Flex Seal Family of Products!

  Your phone number was incomplete, so I sent you a direct email. We are more than happy to assist you with this in any way we can.

  We you have the chance, please respond to my email.

  Thank You! 

• Initial Complaint

  Date:08/16/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a roll of Flex Tape from local Ace Hardware in May 2024. To use on a water tank at my home that had a pin hole leak. Tape did not work. Within minutes the tape was bubbling up and water was lifting the tape of the the tank. I called customer service number ************ for the FIRST time on 5-30-2024 at 11:50 am and spoke to ******. After telling ****** of the issue he emailed me an extensive refund form to fill out and return the form with copy of my receipt along with pictures and the process I used to install. I had to call back to find out where the packet needed to be sent. Mailed packet. Called back to ****** the following week and was told he was forwarding to the warranty department to process the refund. After multiple calls. Emails and texts as of today 8-16-2024 I have not received my refund. Plus multiple requests to speak to a Supervisor on the issue and being promised a Supervisor would call nothing. Yesterday I emailed again requesting a Supervisor call me in 24 hours or I would be contacting BBB to file a complaint. No call. I guess their customer service is as good as their product. Or they just dont care to properly service a customer

  Customer Answer

  Date: 08/23/2024

  I received an email from Flex seal after filing the complaint. On 8-19 at 11:53am I received a call from ****** at Flex Seal. He told me he was returning my call. I had to call him back. At 12:09pm I called back but ****** was on another call, I spoke with ****, who had sent me the earlier email. She had no idea about the email. Had to explain to her the reason for the call. Multiple times she asked me who I was. I once again explained the call. What was the status on my refund. She told me that they were still waiting on my refund forms. I then told her that the first week in June while talking to ****** he told me he had the forms and would be sending them to the warranty department for a approval on the refund. I also told her that on multiple ocassions I had asked to speak to a supervisor. That there was never one available but one would call back shortly. that I have never had on call me back. **** then told me that ****** was a supervisor. 

  While she was telling me I would need to re-file since they never got my forms, she stopped to tell me that ****** had sent her an email that he had requested the forms, had them and would be sending them to  corporate for an approval for the refund. I asked **** how long that was going to take since i had already been waiting close to 3 months. She told me that she was new to the company, only been there a short time. That once ****** got off his call he would call me and go over the procedure. . 

  Again, that was on 8-19, it is now 8-23. 5 days later and no call. No email.

  This is totally unacceptable. I think I have been more than accamodating in waiting for a refund on a product that did not work as they advertised.

  Thank you for your help in this matter. *********************
  

  Business Response

  Date: 08/23/2024

  Good Afternoon ****,

  I apologize for this back and forth you've been having with our **************** Agents. 

  I have called and left you a voice mail. Again, I would like to personally assist you in this matter.

  When you have a moment, please call me back so I can resolve this for you.

  Sincerely, Caeil from Flex Seal. 

  Customer Answer

  Date: 09/02/2024

  I have called back to Swift Response and Flexseal about their recent voicemail. Last call to them was on 8-26-24 at 10:12am. I was once again promised that I would get a return call by end of day on 8-27. Still no call or response. We have now passed the official 3 month **** on getting my refund on their Flexseal tape.

  Thank you, ********************* ************

   

  Customer Answer

  Date: 09/03/2024

   
  Complaint: 22153774
  
  I am rejecting this response because:

  I have called back to Swift Response and Flexseal about their recent voicemail. Last call to them was on 8-26-24 at 10:12am. I was once again promised that I would get a return call by end of day on 8-27. Still no call or response. We have now passed the official 3 month **** on getting my refund on their Flexseal tape.

  Thank you, ********************* ************

  
  
  Sincerely,
  
  *********************

  Business Response

  Date: 09/06/2024

  Good Afternoon,

  I've reached out to you on 8/23 and left you my direct extension. I've also sent you an email and just sent you a follow up email so that it is showing on the top of your inbox.

  When you have a chance, please reply to my email or give me a call at my extension. I'd be more than happy to help ****************.

  Sincerely, Caeil from Flex Seal. 

  Customer Answer

  Date: 09/09/2024

  I have called multiple times since 8-23-24, leaving messages on each call with customer service rep* * Recently on **************** And spoke with ***** When I asked about status, her first question after getting my info was***oh, are you waiting on a refund?? oh, have you sent in all your forms ??? Sorry no update on status* It was sent to corporate you will just have to wait*

  Apparently, either the right hand not talking to the left hand* Or not sending emails as I have been told* Or, just not caring about the customer*
  

  Customer Answer

  Date: 09/09/2024

   
  Complaint: 22153774
  
  I am rejecting this response because:

  I have called multiple times since 8-23-24, leaving messages on each call with customer service rep* * Recently on **************** And spoke with ***** When I asked about status, her first question after getting my info was***oh, are you waiting on a refund?? oh, have you sent in all your forms ??? Sorry no update on status* It was sent to corporate you will just have to wait*

  Apparently, either the right hand not talking to the left hand* Or not sending emails as I have been told* Or, just not caring about the customer*

  
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 09/16/2024

  Fkexseal recently sent me a refund via an e gift card. I would like to close my claim at this time. 
  ********************;

• Initial Complaint

  Date:08/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this product from ******** Upon opening it to use the product was already dried out. I do not have the receipt so I called the customer service line to inform them about their product and that I wanted a replacement. I was told by ****** from their customer service department that they cannot do anything for me because I have to show proof that it has been less than 30 days that I purchased it. I do not know why 30 days would matter as I bought it and never opened it. So when I went to fix the project I was using it on and opened the container the product was hard. So basically Im told by ****** that there is nothing that they can do because I cannot provide a receipt even though I provided pictures of the product showing it was brand new and dried out and hard. Now reading on their website it states that A reseller is suppose to have the product stored in a cool, dry place away from direct sunlight, extreme heat, dampness, and in accordance with any additional storage guidelines. Well apparently this didnt happen as I got either an old product or one that was not stored properly. I have never heard of a company that doesnt stand by their product and try and make their customer happy so they will continue to use their product. Instead Im basically given the run around and they will not provide me with a replacement. Totally unacceptable since this product is not cheap. Apparently this product is not packaged so that it will not dry out and hardened before it ever being opened. Maybe you should start to put an expiration date on your product then.

  Business Response

  Date: 08/06/2024

  Hello ******,

  I sincerely apologize for this interaction you've had as well as the experience you've had with our Flex Paste. 

  I've reached out to you at your phone number and sent you an email.

  When you get the chance, please reply to me. I do look forward to hearing back from you so we can resolve this.

  Sincerely, Caeil from Flex Seal. 

  Customer Answer

  Date: 08/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It was c*** I threw it away a long with the plumbers putty that didn't work I didn't know I should of kept it but I'm sorry my back yard is more worrisome then keeping tape I mad cause they lied they say it seals leaks instantly no it don't look

  Business Response

  Date: 07/30/2024

  Good Afternoon *******,

  I do apologize to hear you had a less than stellar experience with our product. I want you to know that we care and are here to help you.

  I've sent you an email. When you have the chance, please respond or reach out to me so I can assist you. Perhaps we could even turn this around and give you the opportunity to see how great our product is.

  I look forward to hearing from you soon.

   

  Sincerely, Caeil H. from Flex Seal

• Initial Complaint

  Date:05/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have had violent storms in my area my tornado shelter was leaking water at the seam. I spent over ****** dollars buy flex tape to seal it. I cleaned and prepped the surface and applied the tape. While in the shelter during a tornado warning the shelter continued to take in water as if the flex tape was never installed. This was a total waste of money and a violation of trust given the price and advertisement. I had my *************************************************************************************************************************** more than the wasted money I spent.

  Business Response

  Date: 05/09/2024

  Hello ***,

  Thank You for taking the time to reach out to us. I apologize that the Flex Tape did not meet your application needs. We actually have a Customer Satisfaction Guarantee for instances like this. 

  I have reached out to you directly for some more information on your project and application. When you have a moment, please respond so we can resolve this with you.

  Again, thank you for your interest in the Flex Seal Family of Products. I look forward to hearing from you soon.

   

  Sincerely, Caeil H. from Flex Seal

  Customer Answer

  Date: 05/09/2024

  Flex seal has not reached out to me directly. I have provided my phone number so they could call. My tornado shelter is a 2 piece concrete box with a seal between the two halves and a steel door on the front. I ran the flex tape on the inside around the seal after cleaning and prepping the wall. My fiance, 81 year old mother and I were in it during a violent storm that produced 87 tornados. The flex tape let the water in as if it wasn't there. Nothing like they claim in thier commercials.

  Customer Answer

  Date: 05/10/2024

   
  Complaint: 21660131
  
  I am rejecting this response because:

  Flex seal has not reached out to me directly. I have provided my phone number so they could call. My tornado shelter is a 2 piece concrete box with a seal between the two halves and a steel door on the front. I ran the flex tape on the inside around the seal after cleaning and prepping the wall. My fiance, 81 year old mother and I were in it during a violent storm that produced 87 tornados. The flex tape let the water in as if it wasn't there. Nothing like they claim in thier commercials.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 05/10/2024

  Hello Valued Customer,

  We've attempted reaching you, however the phone number provided was incorrect. We would love to have the opportunity to talk with you about this application.

  When you have a moment, please respond to our latest email or give us a call at the phone number in the signature. 

   

  Thank You, *****; H. from Flex Seal

• Initial Complaint

  Date:01/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/14/23 I purchased 4 flex seal products at $38.98 per tub totaling $155.92 spent on their product 3lb Flex Paste Black. On 11/16/23 I contacted customer service because all 4 tubs were less than 50% usable. The product hardened in the containers and could not be used. I have since contacted the company through 6 emails and 4 phone calls where I am told that someone from corporate will contact me by the end of the day. Today when I called the customer service number I was immediately hung up on; I had to call the order tracking extension to get through to someone. I feel like this company is a massive waste of your hard earned money and they obviously have zero regard for your time as they lie to you and screen calls to not have to deal with you.

  Business Response

  Date: 01/08/2024

  Good Morning Amber,

  I sincerely apologize for your experience and for the trouble you have gone through trying to receive assistance on this. 

  I just sent you and email and left a voicemail so I can assist with resolving this.

  When you have a moment, please reply to my email or give me a call back. 

  Thank You, Flex Seal Family of Products

  Customer Answer

  Date: 01/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  I spoke to **** and he asked to send me a gift card and some product that Ive never tried before to assist in completing my project. I appreciate Kales assistance in helping to rectify this situation. 
  

  
  Sincerely,
  
  *************** *****

• Initial Complaint

  Date:12/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My saltcell housing got a small crack in it and started leaking. I used 2 entire bottles of flex seal spray and 5 entire rolls of flex seal tape over the course of 10 days letting the product cure completely before reapplying. After 10 days I turned my salt water generator back on and it leaked right through everything like nothing had been done. $90 down the drain. **********************************************************

  Business Response

  Date: 01/04/2024

  Good Afternoon *******,
  
  Im sorry that your Flex Seal and Flex Tape application did not meet your project needs. We here at Flex Seal truly care about our customers, as well as their projects. For this reason, we offer a 100% Customer Satisfaction Guarantee on our **********************. I'd be more than happy to assist you in resolving this.
  
  I've sent you an email looking for some more information. When you have a moment, please do respond to me so that we can resolve your request. 
  
  
  Thank You, Flex Seal Family of Products.

   

• Initial Complaint

  Date:12/20/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought some items on Nov 20th this year. As the postal service in my country does not work well, we use private couriers. I send the products to a warehouse in ******* and then they send me the items to my city. The issue is that I found out once they arrived to the warehouse that the items were banned for import because they are sprays. I contacted support by email asking about their return policy. The response said to call a number, ***************, but the call never reached them.I want to return the items, but if their number is not working, I want to know what other method I can work with them.

  Business Response

  Date: 12/22/2023

  Hello *****,

  Thank you for taking the time to bring this to our attention. Also, thank you for your interest in the Flex Seal Family of products!

  I apologize for this experience with the courier. I understand you would like a refund for your purchase, and I'll be happy to assist you with that!

  I have sent you an email with some more information. When you have a moment, please feel free to respond to my email. 

  Thank You again! 

  Customer Answer

  Date: 12/27/2023

   
  Complaint: 21033888
  
  I am rejecting this response because: I replied to the business's response yesterday but I have not gotten response yet. I know it's still soon to get a reply, specially with the holidays and all. I just don't want the ticket here to close yet until I get their reply.

  
  Sincerely,
  
  **********************************************

  Business Response

  Date: 01/08/2024

  We have reached out to ***** directly and resolved this complaint successfully. 

  Business Response

  Date: 01/08/2024

  We have reached out to ***** directly and resolved this complaint successfully.