Complaints

This profile includes complaints for Sumter Tire & Auto, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Sumter Tire & Auto, Inc

  707 S Main St Wildwood, FL 34785-4806

• 

  Sumter Tire & Auto, Inc

  810 N Main St Wildwood, FL 34785-3845

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My father took my car in for only an oil change. He was given an estimate that he and I agreed too. When they were doing the oil change they checked two filters in my car and told/showed my father that they were dirty. My father did not see them remove them from my car. They asked if he would like them changed. The filters cost $19 and $14, but the labor he was changed was $62. He was not informed of the price of the filters and labor until he was given the invoice. It takes less than five minutes to change out these filters. He did not ask this company to check the filters nor was he given a verbal or written destines prior to them being changed. He has had been in the car busy for years and could not fathom that it would cost $62 for labor to change out these two filter. He would have declined the filter change had he know the labor cost. He is an elderly man and he was taken advantage of. The total cost for the oil change and the filtered were over $180.

  Business Response

  Date: 07/17/2024

  I apologize that you are unhappy with our service. We did everything we were asked to do in a timely manner. We did in fact give your father an estimate which included all costs associated with replacing both filter. We brought both filters out to show him in person. He approved all repairs beforehand. As you stated, he was given an estimate. We give the price for everything as a whole, which includes labor. We do not charge any labor to replace the air filter, that is in fact easy to do. However, there is a labor charge to replace the cabin filter as it is behind the glove box, it is not a 5 minute job. Book time for cabin filter replacement is half an hour. Our labor rate is $125 an hour; therefore half an hour is $62.50. We always give prices before any repairs are made. We have nothing to hide and have never taken advantage of anyone. I'm very sorry you are unhappy with our services but all repairs were approved. I'd be happy to split the labor cost with you and give you a credit of $31.25 to be used for future services.

• Initial Complaint

  Date:07/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A tire was purchased from ****** Tire on July 13th for $149.12 we were advised by them that they did not have the tire size that we needed but they had something that was close to it that would work for the vehicle so we purchased it Sunday July 16th this tire that we purchased from them blue and shred it basically to pieces while we were driving on the road back from our road trip this was on Sunday we had to find a tire shop that was near that was open on Sunday to replace the tire in which we did which was at ***** Tire Center they did not have a new tire but they did have a used one which was $65 and which we purchase to get home on Monday when I got home I contact ****** in reference to the tire blew out issue they stated that it was a hazard issue warranty so contact their Hazard Department eye contact has a department they stated to find a local tire shop that was near me that had the tire that I needed and to make an appointment with them in which I did and have the tire shop to contact them when I arrive for further instructions and for payment upon arriving there at the tire shop the warranty company which is the hazard company decides that they're not responsible for the replacement of the tire they tell me to contact ****** I contact ****** ****** told me that they were contacting the hazard warranted company and will give us a call back they stated that the warranty company did not want to replace the tire because the tire size was smaller than the other tires that were currently on the vehicle in which they knew this already so ****** doesn't want accountability neither does the hazard warranty company but we were told that the tire that was going on the car was a little bit smaller than the tires that were currently on there by a tab but it will work we did not expect the tire to blow out in 3 days and we barely drove the car you know when we got to Clewiston you know I am very upset that no one wants to take responsibility we had to pay an additional $129 today and 22 Cent to get a new tire put on there by **** ******* in which somebody ****** or the hazard warranty company should have been responsible for and nobody wanted you know wanted to take responsibility for that tire and we were told by ***** that the tire was actually dry rotted so I'm just trying to figure out how will you have a customer to pay for a tire they only had it 3 days the tire went out on them and this tire was not much smaller than what was already currently was supposed to be on there and nobody wants to take responsibility for what occurred and we were out of 360.00 total that was 149. 12 from ****** $65 from ***** for a used tire and $129.22 today from **** ******* if Warranty company didn't want to cover the tire replacement ****** should have been willing to reimburse us or replace the tire with the right size since we were advised by the person that was installing a tire that the tire will work for the vehicle it just was you know a tad bit smaller they should have at least gave us a courtesy replacement that doesn't look well for their business when you have someone out of town traveling and do business with a company and they don't accept accountability for their actions

  Business Response

  Date: 07/26/2023

  Please see original invoice where customer initialed note stating they were aware the only size tire we had in stock was not correct for the vehicle and we did not recommend keeping this tire on the vehicle. I apologized to the customer that they had a road hazard issue that caused the tire to blow out requiring them to buy a replacement; however, they were told prior to us installing this tire that it would have to be replaced with the correct size anyway. I even took time to attempt to file a road hazard claim with our nationwide road hazard company but it was denied due to the fact the tire was the incorrect size for the vehicle. You now need to take responsibility for the decision you made to purchase a tire that should not stay on the vehicle. We did not force you to buy this tire; you had to option to keep looking or stay in a hotel over night to order in the right size. 

  Customer Answer

  Date: 07/27/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: they have some accountability in this matter, they sold this new tire and knew condition of tire and now since hazard company stated to deal with ******* directly, and they aren't willing to replace 3-day old tire, they don't want responsibility either although I know a tire that price with road hazard should have been replaced by either party.
  
  
  
  Sincerely,
  
  
  
  **** *********

  Business Response

  Date: 07/27/2023

  If it was my vehicle or I was the one driving the vehicle I would take ownership; however, that is not the case here. I will once again apologize for the inconvenience of you having to deal with a road hazard incident; but, I can not control what debris is on the roads any more than you can. Have a blessed day.