Mental Health Services
Harmony United Psychiatric CareHeadquarters
Complaints
This profile includes complaints for Harmony United Psychiatric Care's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 16 total complaints in the last 3 years.
- 4 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
1/23/24 2/6/24 2/8/24 2/20/24 2/29/24 3/12/24 4/2/24 4/11/24 4/22/24 4/30/24 5/1/24 5/7/24 5/21/24 6/6/24 6/20/24 7/3/24 These are the dates my mother went to her appointments. They told me when I called to set up the first appointment that they took both her insurances when they didn't. They never once told me before they sent me the first general ledger of my mothers account that we had a balance and they didn't accept her insurance. We talked to her secondary insurance for her psychiatric care and they asked for us to call Harmony and ask them to rebill the correct insurance. We received an email that they did but they lied. It was never done. We also have an email stating that her balance is zero. They also tried to charge her a $50.00 no show visit we we told the office my mother is no longer going to be a patient there. They keep lying to us and giving us a run around. They have no many bad reviews about the same thing that is going on with my mother. They seem to be targeting the elderly and people that don't know about insurance and the billing.
Business Response
Date: 12/19/2024
Good afternoon,
We appreciate the opportunity to address the concerns raised in the complaint regarding your mother, ********* *******, account. At *********************************************, we take our billing processes very seriously and are committed to transparency and accuracy in all financial matters.
In scheduling her initial visit with us she informed us that her primary insurance is ******** and secondary insurance was Humana, but did not mention it being Carelon for her psychiatric services. Carelon falls under ********* which we are not in network with. As a result, all of her claims were processed through ********, which covered 80% of the visit costs. The remaining 20% was considered the patients responsibility, as the claim was denied by *******, due to being out of network. Our billing department did attempt to submit the claims to Carelon, but it was rejected due to being out of network. An email with this information, including claims and EOB's, was shared with you on December 12, 2024.
Additionally, it was explained during a call on with one of our billing representative December 11, 2024, that she could submit the invoices for all dates of service to her insurance provider (Carelon) and directly request reimbursement, as she has a contract with them.
At Harmony United, we ensure that all billing is conducted ethically and accurately, with no chance of false billing or collection. We regret any confusion this situation may have caused and are committed to resolving it promptly and fairly.
If there are any further questions or need for additional clarification, we encourage them to contact our client success department directly at ************************* We are more than willing to assist in resolving this matter.Thanks and Regards,
Client Success Department
Harmony United Psychiatric Care
Email: **********************************
Contact : **************
**************Business Response
Date: 12/19/2024
Good afternoon,
We appreciate the opportunity to address the concerns raised in the complaint regarding your mother, ********* *******, account. At *********************************************, we take our billing processes very seriously and are committed to transparency and accuracy in all financial matters.
In scheduling her initial visit with us she informed us that her primary insurance is ******** and secondary insurance was Humana, but did not mention it being Carelon for her psychiatric services. Carelon falls under ********* which we are not in network with. As a result, all of her claims were processed through ********, which covered 80% of the visit costs. The remaining 20% was considered the patients responsibility, as the claim was denied by *******, due to being out of network. Our billing department did attempt to submit the claims to Carelon, but it was rejected due to being out of network. An email with this information, including claims and EOB's, was shared with you on December 12, 2024.
Additionally, it was explained during a call on with one of our billing representative December 11, 2024, that she could submit the invoices for all dates of service to her insurance provider (Carelon) and directly request reimbursement, as she has a contract with them.
At Harmony United, we ensure that all billing is conducted ethically and accurately, with no chance of false billing or collection. We regret any confusion this situation may have caused and are committed to resolving it promptly and fairly.
If there are any further questions or need for additional clarification, we encourage them to contact our client success department directly at ************************* We are more than willing to assist in resolving this matter.Thanks and Regards,
Client Success Department
Harmony United Psychiatric Care
Email: **********************************
Contact : **************
**************Business Response
Date: 12/19/2024
Good afternoon,
We appreciate the opportunity to address the concerns raised in the complaint regarding your mother, ********* *******, account. At *********************************************, we take our billing processes very seriously and are committed to transparency and accuracy in all financial matters.
In scheduling her initial visit with us she informed us that her primary insurance is ******** and secondary insurance was Humana, but did not mention it being Carelon for her psychiatric services. Carelon falls under ********* which we are not in network with. As a result, all of her claims were processed through ********, which covered 80% of the visit costs. The remaining 20% was considered the patients responsibility, as the claim was denied by *******, due to being out of network. Our billing department did attempt to submit the claims to Carelon, but it was rejected due to being out of network. An email with this information, including claims and EOB's, was shared with you on December 12, 2024.
Additionally, it was explained during a call on with one of our billing representative December 11, 2024, that she could submit the invoices for all dates of service to her insurance provider (Carelon) and directly request reimbursement, as she has a contract with them.
At Harmony United, we ensure that all billing is conducted ethically and accurately, with no chance of false billing or collection. We regret any confusion this situation may have caused and are committed to resolving it promptly and fairly.
If there are any further questions or need for additional clarification, we encourage them to contact our client success department directly at ************************* We are more than willing to assist in resolving this matter.Thanks and Regards,
Client Success Department
Harmony United Psychiatric Care
Email: **********************************
Contact : **************
**************Initial Complaint
Date:12/10/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I stopped services with this company in May because it has been an awful experience. They weren't charging me properly for my visits resulting in messaging me months later that I owe money. They were supposed to submit invoices to the benefit services but did so months later. I spoke to someone on the phone and they said in November that it would be me last payment and that I would not longer owe anything else on a recorded phone call. Then a month later they said I still owed. I asked for all the invoices and after having an accountant review the invoices they said that the charges and benefits are not lining up. Everytime I speak with them on the phone it is some excuse and the person I was dealing with ******* now is not with the company. I just want my account corrected and to pay what I actually owe as well as have a detailed explanation of each charge.Business Response
Date: 01/16/2025
We have received the BBB complaint, and after reviewing the details, here is our response:
We appreciate the opportunity to address the concerns raised in Ms. ***** ******* complaint. At Harmony United, we take our billing processes very seriously and are committed to transparency and accuracy in all financial matters.
Regarding the complaint, we would like to clarify the following points:
The patient has raised concerns regarding billing discrepancies, stating they were charged incorrectly and later informed of outstanding balances after their services. Upon investigation, we found that the claims were processed through the deductible, and as of now, the pending balance is $170.00 for the date of service 03-27-2024.
The patient met their deductible after this appointment, which is why no deductible was applied to the date of service 05-01-2024. Therefore, the outstanding balance remains $170.00.
We understand the frustration this has caused, and have provided a detailed breakdown of each charge in the attachment for clarification purposes. If there are any further questions or need for additional clarification, we encourage them to contact our client success department directly at **********************************. We are more than willing to assist in resolving this matter.Thanks and Regards,
Client Success Department
Harmony United Psychiatric Care
Email: **********************************
Contact : **************
**************Customer Answer
Date: 01/20/2025
Complaint: 22665494
I am rejecting this response because:
It was MANY months later when I got this surprising bill, perhaps 4 months out after the 3/27 visit in question. Their itemized charges make 0 sense, please find attached, and as such I am concerned that I will be charged again for something even as late as NOW., 8 months after I last visited the place (that I never plan on visiting again). If they can assure me I owe no more money to them after this $170, I will accept and pay this fee.
Sincerely,
***** *****Business Response
Date: 01/23/2025
We appreciate allowing us the opportunity to address response from Ms. ***** *****. We would like to make clear note that if she is able to pay the amount of $170.00, then she will not owe nor be billed for any other outstanding balance, therefore aiming to settle this case.
If there are any further questions or need for additional clarification, we encourage them to contact our client success department directly at **********************************. We are more than willing to assist.Thanks & Regard,
***** *******
Client Success Department
Ph#: ************ Ext: 1058
Email: **********************************
Harmony United Psychiatric Care
Website: **************Business Response
Date: 01/27/2025
We appreciate allowing us the opportunity to address response from Ms. ***** *****. We would like to make clear note that if she is able to pay the amount of $170.00, then she will not owe nor be billed for any other outstanding balance, therefore aiming to settle this case.
If there are any further questions or need for additional clarification, we encourage them to contact our client success department directly at **********************************. We are more than willing to assist.Thanks & Regard,
***** *******
Client Success Department
Ph#: ************ Ext: 1058
Email: **********************************
Harmony United Psychiatric Care
Website: **************Customer Answer
Date: 02/03/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have included a screenshot for the payment of $170. Per their previous email this will be my last payment and will no longer owe anything to Harmony United Psychiatric Care.
Sincerely,
***** *****Initial Complaint
Date:11/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Harmony United **************** charged me $187.50 and my insurance provider (United Healthcare SUREST) said Harmony is in network and my co-payment shouldve been $10. Please help me get a refund back from Harmony.Business Response
Date: 11/20/2024
Good morning,
We appreciate the opportunity to address the concerns raised in the complaint regarding your account. At *********************************************, we take our billing processes very seriously and are committed to transparency and accuracy in all financial matters.
Initially, our practice had told you that your insurance United Healthcare Surest Plan was not in network and thus, a self pay option was arranged with you in which you paid $187.50 for the visit.
After the appointment, there was a conference call completed that included an HUPC representative, your insurance representative and yourself, where it was confirmed that our practice is in-network and would cover the cost of the appointment, and that there was a $10.00 copay for the visit. It was also assured that during that call that once we submit the claim and your the insurance company processes the claim, we would refund you the $187.50, minus the $10.00 copay for that visit, totaling a refund of $177.50. At the time, you agreed to this resolution.
At Harmony United, we ensure that all billing is conducted ethically and accurately, with no chance of false billing or collection. We regret any confusion this situation may have caused and are committed to resolving it promptly and fairly.
If there are any further questions or need for additional clarification, we encourage them to contact our client success department directly at ************************* We are more than willing to assist in resolving this matter---------------------------------------------------------------------------------------------------------------------------------------------------------------------------Thanks and Regards,
Client Success Department
Harmony United Psychiatric Care
Email: **********************************
Contact : **************
**************
Follow Us on Social Media:
*******************
*****************************
*********************************Customer Answer
Date: 11/20/2024
Complaint: 22550080
I am rejecting this response because I never agreed on that and I would like my refund ASAP. I also filed a claim with my credit card company. This should've not happened.Sincerely,
***** ********Business Response
Date: 11/27/2024
Good morning,
We would like to update the status of the concern raised in the complaint regarding Ms. ********** account. As per the initial response, a refund of $187.50 was processed on 11/21/2024 with the Refund Transaction ID of ************* to the original payment method.
At Harmony United, we ensure that all billing is conducted ethically and accurately, with no chance of false billing or collection. We regret any confusion this situation may have caused, and have now resolved the issue promptly and fairly.
If there are any further questions or need for additional clarification, we encourage them to contact our client success department directly at ************************* We are more than willing to assist in resolving this matter.Initial Complaint
Date:05/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I started telehealth through harmony United over a year ago and at first it was awful. I eventually got a physiatrist and therapist I like and got put on the correct medication. But now Im getting tortured by the billing department daily for co-pay amounts due from last Aug thru Dec. *********pays are for my therapist that they gave me that isnt in my plan apparently after my other therapist quit their practice. I wasnt aware that I had to look up everyone I talked to from there and they dont let you know either until almost a year later and your bill is over $400. And they call you the day before your drug dosing appointment to let you know if you dont pay they will cancel your appointment. Or like in my case they just cancel your appointment and not tell you so when you sign on for your appointment you cant get through. Now mind you Ive spoken to my insurance company several times and have had them call in 3 way to inform them that this should be covered. Apparently ********** and ****** has it out for me because they keep finding reasons to call and make me more crazy daily. I had someone from my insurance company personally look into it and they were trying to contact the billing department all day on Friday and no one would answer him. But ****** was calling and torturing me again this morning and wouldnt listen to a word I said and then hung up on me. I cant believe how they treat psychiatric patients. Its a shame because the doctors or at least some of the doctors are good. They helped me a lot, but I think I have to switch now because I dont wanna deal with this anymore. I have severe anxiety and OCD. I cant handle being tortured daily over a bill, that isnt even my responsibility. What I would like is for my bill to be wiped out then maybe I will continue On with my therapist and psychiatrist Being that everything before August 2023 and after December 2023 was covered at 100%. I think someone screwed up somewhere. Im not taking the fall for them.Business Response
Date: 05/14/2024
Hello,
We apologize for any inconvenience ************************* has experienced. We appreciate the opportunity to address the concerns raised in the complaint, regarding billing issues experienced by *************************. After careful review, it was discovered that there was an oversight in updating ****************** information, resulting in claims being processed incorrectly. As a result, Patient received unwarranted billing notifications and experienced disruptions in her appointment scheduling.
To rectify this situation, we have taken immediate action by resubmitting all pending balances to the appropriate insurance provider, ********* as well as initiating necessary steps to prevent future disruptions in appointment scheduling due to billing concerns. We anticipate receiving updates from ******** within the next ***** business days regarding the resolution of the outstanding balances. In the meantime, we remain committed to ensuring ***************************** continued access to the care she requires.
We assure ************************ that she won't be receiving any billing calls from us while we work diligently to resolve the outstanding balances with ******** and prevent any future disruptions in her care.
Regards,
****** ****
Client Success ManagerInitial Complaint
Date:04/22/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
After my first visit with them a few weeks ago, the lab they sent my prescription to said there was an error. I called and they told me there wasn't, the lab said yes, there was, I called and told them I did not speak medical, but again, the lab insisted there was an error, this was h*** on my anxieties and well-being, to cancel my next appointment, I lost all faith that they could communicate. Earlier this week, they emailed me a bill for $57. After billing both ******** and ********* I have this large co-pay? And I'm supposed to pay it how, especially because I am on welfare.Today, ************** called to tell me if I didn't give him my credit card number immediately, all future appointments with this organization would be canceled.Customer Answer
Date: 04/22/2024
The business name on the invoice of ACCT # ***** is as follows:
********************** ************************************************************************************* I was seen in is located at:
***********************************************Business Response
Date: 04/30/2024
Thank you for contacting us. We are deeply sorry for the inconvenience and distress experienced. Our commitment to our patients' well-being and satisfaction is paramount, and we sincerely regret any frustration or anxiety our handling of your situation may have caused.
After thoroughly investigating the matter, we would like to address the concerns you raised:Prescription Transmission: Our records indicate that we transmitted the lab order to the Quest Lab on two occasions, first via fax on 2/20/24, and subsequently sent it to the patients personal email address. We understand the importance of accurate prescription transmission and apologize for any confusion or inconvenience caused by the discrepancies between our communication and the lab's feedback.
Billing and Insurance: Regarding the billing concerns, we acknowledge the oversight in processing your insurance information. Initially, the primary insurance was rejected due to the absence of secondary insurance details. We have since updated your secondary insurance information in our system. As a result, your personal balance has been nullified, and there is no outstanding balance that you owe us. No further action is needed from your end.
Billing and Insurance: Regarding the billing concerns, we acknowledge the oversight in processing your insurance information. Initially, the primary insurance was rejected due to the absence of secondary insurance details. We have since updated your secondary insurance information in our system. As a result, your personal balance has been nullified, and there is no outstanding balance that you owe us. No further action is needed from your end.Sincerely,
*******************
Practice ManagerCustomer Answer
Date: 05/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Perhaps they will take this time to ensure they no longer make errors. Perhaps they should also be reviewed by the state as to if they should have their liscence revoked. I appreciate your intervening and wish you the best. It is with your assistance that I have slight hope. It is because of their mistakes after mistakes that I have none.
Sincerely,
*************************Initial Complaint
Date:02/20/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This business collects multiple fees for one service (in my case telehealth visits) and pretends as if money is still outstanding. I paid for my 10/11 telehealth visit within 3 days of the service, using their online portal to pay $53.40. The remainder of the service was to be paid by insurance. They have proceeded to send me an additional bill (or multiple bills of the same amount ($54.76); it is unclear because of their inconsistency in how they email) and harass me by phone to tell me I owe them more money. I have answered their calls and explained why I have not paid the bill because I believe they are scamming clients for additional money, in that they hope people will pay it, forgetting that they already have. In response, Harmony has emailed me "ledgers" which purport to show some sort of transaction, yet they don't demonstrate that I have already paid for this visit. I only do visits in three month intervals, so I am confident that my payment on 10/14 was for my 10/11 visit rather than a July visit because I would have received multiple emails for that amount which I did not. If the first payment is somehow for the July visit, they have been unable to explain that to me in any of their calls, and their lack of oversight or organization should not penalize **** am frustrated with the continued harassment from this company for an issue which is their fault because of a faulty billing system and contact system that is poorly handled overseas. The doctors who work for this group should be ashamed of themselves based on the scam this company is running. The bill date changes each time they decide to harass me again, so there is no organization or ability to decipher what they are even requesting money for, and no one is able to tell me.Business Response
Date: 03/06/2024
BBB Response
Harmony United *********** LLC
DBA Harmony United Psychiatric Care
***************************************
*************, ** 34787
Phone:************
Fax:************
Email:***************
BBB
*************************************************************************
Phone:*************
Fax:*************
Email: *****************************************
RE: Complaint ID: ********
Thank you for contacting us! We want to inform you that the complainant has made seven appointments with us. A co-pay and a co-insurance apply to her insurance. These charges are usually not covered by the insurance and is the patients responsibility to pay out of pocket.Date of services Total Charges Insurance Paid Insurance Adjustments Patient Paid Patient Payment Date Balance Due
4/28/2022 $479.96 $156.92 $258.81 $64.23 9/1/2022 $0.00
7/12/2022 $401.20 $113.56 $234.24 $53.40 1/31/2023 $0.00
10/17/2022 $543.00 $165.26 $311.41 $66.33 1/31/2023 $0.00
1/11/2023 $401.20 $113.56 $234.24 $53.40 1/31/2023 $0.00
4/3/2023 $401.20 $113.56 $234.24 $53.40 04/03/2023 & 06/19/2023 $0.00
7/11/2023 $420.24 $113.56 $253.28 $53.40 10/14/2023 $0.00
10/11/2023 $401.20 $119.04 $227.40 - - $54.76
Total $3,048.00 $895.46 $1,753.62 $344.16 $54.76As of today,the patient has a due balance of $54.76. Therefore, our billing department contacted the patient to pay the balance amount.
Sincerely,
*******************
Practice ManagerCustomer Answer
Date: 03/06/2024
Hi there. I do not believe what Harmony is saying is true, however I don't want to deal with them anymore. I am attaching the receipt of payment but am requesting that you communicate to the business that I expect NO FURTHER COMMUNICATION as that is part of the main problem I am facing. I am hesitant to pay for fear the calls will continue, so I would appreciate if you pass along the message. I am unable to speak to anyone that speaks clear English from Harmony which is why I am using you as an intermediary. The email response is the first time that I have received any response other than a nonsensical ledger.Customer Answer
Date: 03/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please ensure Harmony refrains from ever contacting me again. I will not be using their services, so there should be no outstanding bills for them to call or email me about. I am attaching the receipt of payment.
Sincerely,
*****************************Initial Complaint
Date:01/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The billing technic seems odd and misleading. On the patient portal they have a section for Statements. But none exist. They instead send me text messages or a Ledger which is difficult to understand. A few months ago they were sending texts invoice for $1,111.00. No itemized statements to show for each visit. After awhile it dropped down to a much smaller amount. I had missed an appointment, I believe on 3/30/23 and I can't figure out how much they are charging me. Any other business would show Statements per visit. It seems like a scam to meBusiness Response
Date: 01/10/2024
BBB Response
Harmony United *********** LLC
DBA Harmony United Psychiatric Care
**********************************************************************************
Phone: ************
Fax: ************
Email: ***************
BBB
**************************************************************************
Phone: *************
Fax: *************
Email: *****************************************
RE: **mplaint ID: ********, **************,
Thank you for contacting us. This patient made several appointments. Please find the detailed charges for the date of services.
Date of service CPT **de Charge Amt Pt balance **mments
03-01-2023 ***** $259.40 $184.40 As per insurance, balanced was assigned to Pt responsibility
03-01-2023 ***** $141.80 $49.29 As per insurance, balanced was assigned to Pt responsibility
03-30-2023 ***** $259.40 In Process Claim is in process status
03-30-2023 ***** $141.80 In Process Claim is in process status
07/25/2023 ***** $259.40 $0.00 Paid - No balance
07/25/2023 ***** $141.80 $25.00 Applied towards patients ** pay
08/22/2023 ***** $259.40 $0.00 Paid - No balance
08/22/2023 ***** $141.80 $25.00 Applied towards patients ** pay
09/21/2023 ***** $259.40 $0.00 Paid - No balance
09/21/2023 ***** $141.80 $25.00 Applied towards patients ** pay
10/19/2023 ***** $259.40 $0.00 Paid - No balance
10/19/2023 ***** $141.80 $25.00 Applied towards patients ** pay
11/16/2023 ***** $259.40 $0.00 Paid - No balance
11/16/2023 ***** $141.80 $25.00 Applied towards patients ** pay
Grand total $358.69
On March 1, 2023, the patient incurred deductibles, resulting in a balance of $233.69 assigned to the patient's responsibility. Services rendered on July 25, August 22, September 21, October 19, and November 16, 2023, with ***** codes were covered by insurance.However, for the ***** codes, insurance marked the balance of $125 as the patient's co-pay.
As of January 10, ****, the patient still had an outstanding balance of $358.69.
Sincerely,
*******************************
Operations ManagerCustomer Answer
Date: 01/11/2024
Complaint: 21108825
I am rejecting this response because: 3/01 is billed as out of network, thus the extreme charges. The patient portal has a "STATEMENTS" section where when clicked states "NO STATEMENTS AVAILABLE". Harmony United is using deceptive billing to cheat their clients.
Sincerely,
***************************Business Response
Date: 04/30/2025
To Whom so ever it may concern,
Thank you for giving us the opportunity to address the complaint once again.
We would like to inform you that the Client has already made the payment for the outstanding balance after reviewing the ledger statement that was shared with them. As a result, this matter is now considered closed from the Client's end.
Furthermore, we are pleased to inform you that the Client has resumed business with our company and is currently scheduling follow-up appointments with our Company.Thanks and Regards,
Client Success Department
Harmony United Psychiatric Care
Email: **********************************
Contact : **************
**************Business Response
Date: 04/30/2025
To Whom so ever it may concern,
Thank you for giving us the opportunity to address the complaint once again.
We would like to inform you that the Client has already made the payment for the outstanding balance after reviewing the ledger statement that was shared with them. As a result, this matter is now considered closed from the Client's end.
Furthermore, we are pleased to inform you that the Client has resumed business with our company and is currently scheduling follow-up appointments with our Company.Thanks and Regards,
Client Success Department
Harmony United Psychiatric Care
Email: **********************************
Contact : **************
**************Initial Complaint
Date:06/15/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I started going here to get treated for my ADHD. My first appointment/evaluation was in June of 2021 which was covered by my old insurance. I then had monthly appointments covered by new insurance and paid all my copays. I stopped going in June 2022 when i moved. They then sent me attacking emails starting in May of 2023 claiming I owe them money. Every time I spoke with someone there was a new itemized bill witch different numbers, dates I did not even have appointments, different cost of treatments, different claims, etc. when you read their reviews they all talk about how they try to scam you after you stop going, making false claims, fake appointments, and sending fake charges. They have now threatened to go to collections. They also knew my old insurance no longer existed so they are trying to attack the fact that it's impossible to get in contact with them. They also had a policy where you couldn't attend an appointment without paying so I know for a fact that all appointments have been paid for. If you look at the series of bills they have sent me they are all different.Business Response
Date: 07/18/2023
******* ****** *********** ****
***** * ******** **
****** ******* ** *****
Better Business Bureau
Serving Central Florida
1600 S. Grant St.
Longwood, FL 32750
407-621-3300
***********
Subject: BBB Complaint ******** **** ****** **
Thank you for contacting us. The patient received 16
appointments from Harmony. Please find the type of services received by the
patient with respect to date of services.
05/27/2021: Initial
Medication Management Appointment
06/30/2021:
Neuropsychological Testing Appointment
8/7/2021:
Follow -up Medication Management Appointment
08/19/2021: Follow -up Medication Management Appointment
08/26/2021: Follow -up Medication Management Appointment
09/14/2021:
Follow -up Medication Management Appointment
10/13/2021: Follow -up Medication Management
Appointment
8/11/2021: Follow -up Medication Management
Appointment
12/13/2021: Follow
-up Medication Management Appointment
10/1/2022: Follow -up Medication Management Appointment
10/2/2022: Follow -up Medication Management Appointment
10/3/2022: Follow -up Medication Management Appointment
7/4/2022: Follow
-up Medication Management Appointment
5/5/2022: Follow -up Medication Management Appointment
2/6/2022: Follow
-up Medication Management Appointment
5/7/2022: Follow -up Medication Management Appointment
As of 05/07/2022, The total patient responsibility (Co-pay,
co-insurance, deductibles) towards the 16 appointments was $910.57. As
of 07/18/2023, We received an amount $622.04 from the patient. The total
due balance from the patient is $288.53. The patient seems to have
difficulty understanding multiple invoices and ledger statements. Therefore, we
have prepared an Excel sheet for a better understanding of the charges, patient’s
responsibility, payments made by the insurance, payments made by the patient.
Sincerely,
Michael S*******
Operations ManagerInitial Complaint
Date:04/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is on behalf of my wife.
The company does not have a system of record for financial items and just sends bills via email. When I suggested this was insufficient, they asked us to pay the bills and agreed to start sending ledgers. However, these are hand made and they have changed over time. The ledgers are incorrect and the company consistently misplaces our payments. All the payments were made via credit card and thus there are records. There system also does not send receipts.
The company appears to use this lack of coordination to press customers on payments and is likely over charging customers as they have tried to do that here. I am requesting that the company close our account as it is paid in full and cease sending us bills.Business Response
Date: 04/12/2023
BBB Response
Harmony United Health Care LLC
DBA Harmony United Psychiatric
Care
15544 West Colonial Dr.
Winter Garden, FL 34787
Phone: 800-457-4573
Fax: 800-443-6422
Email: ***************
BBB
1600 S. Grant St.
Longwood, FL 32750
Phone: (407)621-3300
Fax: (407)786-2625
Email: **********************
RE: Complaint ID: ********* ******** ** ****** *******
Thank you for contacting us. This Patient made appointments for
the following dates:
1) 5/9/2022, We received EOB from the Insurance on 6/15/2022 stating that service fee charged towards patient responsibility was $375.51.
2) 6/13/2022, We received EOB from the Insurance on 3/16/2023 stating that service fee charged towards patient responsibility was $166.96.
3) 7/8/2022, We received EOB from the Insurance on 8/17/2022 stating that service fee charged towards patient responsibility was $166.96.
4) 8/8/2022, We received EOB from the Insurance on 9/1/2022 stating that service fee charged towards patient responsibility was $166.96.
5) 11/14/2022, We received EOB from the Insurance on 12/15/2022 stating that service fee charged towards patient responsibility was $133.97.
6) 12/1/2022. We received EOB from the Insurance on 12/30/2022 stating that service fee charged towards patient responsibility was $133.97.
The patient’s responsibility towards all the date of
services is $1144.33.
We received the following payments from the patient:Payment Date Amount Paid Transc. No
7/8/2022 $375.51 ***********
9/8/2022 $166.96 ***********
11/14/2022 $166.96 ************
1/18/2023 $267.94 ************TOTAL $977.37
The Patient has a due balance of $166.96 for the date
of service 06/13/2022 since we received EOB from the insurance on 03/16/2023. The last payment we received from the patient was on
01/18/2023.Therefore, our billing department billed the due amount
$166.96 to the patient. We sent an invoice for $166.96 on 03-20-2023.PS: We unable to attach all the date of services EOBs since the attachment limit is 5 documents However, We are attaching the EOBs for date of service 06/13/2022 sent
by the insurance and receipts paid by the patient.
Sincerely,
Michael S*******
Operations ManagerInitial Complaint
Date:03/15/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I used the service on a tele-doc appt ONCE on MAY 21, 2022 it was not even helpful at all, the advice was something my wife could tell me. I get a email on JANUARY 2, 2023 for a bill for this call. Says I owe $107.43. It is the first bill I have received from them and it says past due on it, pay by Jan 7th. So I pay in full. I get another email on March 13, 2023 saying the new invoice is $28.07, with no additional services rendered. I only had one call in May of 22'. Now they say that a insurance "re-proccessing" created the charge. My insurance has no such thing according to them. Their billing people are completely incompetent. Their license should be pulled.Business Response
Date: 03/16/2023
BBB Response
Harmony United Health Care LLC
DBA Harmony United Psychiatric
Care
15544 West Colonial Dr.
Winter Garden, FL 34787
Phone: 800-457-4573
Fax: 800-443-6422
Email: ***************
BBB
1600 S. Grant St.
Longwood, FL 32750
Phone: (407)621-3300
Fax: (407)786-2625
Email: **********************
RE: Complaint ID: ********* ****** *
Thank you for contacting us. This
patient made an appointment on May 21, 2022, with ***** ****** ****. We
received an EOB from BCBS on June 15, 2022, stating that service fee charged
towards patient responsibility was $107.43. we received a payment of $107.43
from the patient on Jan 20, 2023. However, the insurance reprocessed the claim
for the same date of service (May 21, 2022) and we received an EOB from BCBS on
Mar 08, 2023, stating that service fee charged towards patient responsibility
was $135.50. Therefore, our billing department billed the difference amount
$28.07 to the patient. We sent an invoice for the difference amount $28.07 on
03-13-2023.
PS: We are attaching the two EOBs
received from the BCBS for your reference.
Sincerely,
Michael ********
Operations Manager
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