Complaints

This profile includes complaints for Giant Recreation World's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Giant Recreation World has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Giant Recreation World

  13906 W Colonial Dr Winter Garden, FL 34787-4202

  
• 

  Giant Recreation World

  280 Destination Daytona Ln Ormond Beach, FL 32174-8702

  
• 

  Giant Recreation World

  1355 Culver Dr NE Palm Bay, FL 32907-1185

  
• 

  Giant Recreation World

  14100 W Colonial Dr Winter Garden, FL 34787-4205

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/11/22 purchases a 2020 Bighorn fifth wheel. Prior to delivery I reviewed RV and included on the We Owe list that the living slide out was not working properly. Once home, opposite slide out stopped working completely. Unit was unable to be used. Had to wait until next appointment available in June. Took unit in on appointment. Reminded service of the first slide out. August 10 told unit ready. Reviewed unit prior to taking it from service and initial failing slide out completely failed at that point, not repaired. Additionally, front storage now with water damage from a leak. Left unit to complete repairs. As of October 10th, no update on eta for repairs per the service department. Per conversation it appears as though they have not looked at it. Service has removed stairs from entry and will now need replaced prior to pick up as well. I spent over $70k on a camper in February 2020 and 6 months later are still not able to use it for the first camping trip. Relayed to the service department that major trip had been planned for a year for the unit, never anticipated that it would not be available. Service department still with no resolution, no rush, no replacement. Unit was sold with a "forever warranty". Worst service I have ever dealt with.
  

  

  Business Response

  Date: 11/14/2022

  Business Response /* (1000, 5, 2022/10/17) */
  Upon following up with our Giant Recreation World of Palm Bay service team I was informed that the RV was picked up by the customer on 10/7. The unit was inspected with the owner and a member of our service team and the only pending issue reported was the potential for mold to be in the front exterior compartment. We promised to inspect this compartment again for any water intrusion and further disinfect it if the customer notices any water during their trip. This will be taken care of at no charge to the customer even though this repair is not covered by any warranty agreement between the customer and ourselves. CEO Larry

• Initial Complaint

  Date:10/04/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have a signed contract with this dealer for purchase of an RV and they sold our RV out from under us. They continue to lie about reimbursement for our expenses; this happened about a month ago and still nothing. I was told I would get a check in the mail on the Monday after this happened. I have called several times and JD keeps telling me that he's putting the check in the mail. I've sent all receipts showing our airline ($1318.80) and fuel expenses(95.00). I would never have purchased plane tickets if we didn't have a signed contract with them. It's not my fault I live in california and had to fly to Florida and there were "buyers standing in front of them that were going to buy right then". I went through a lot to make all of this happen; much more than someone already in Florida standing there. But I guess they were willing to pay more so....
  We were on our way to the airport when JD decided to call and tell us he sold it. He told us he sold it for more (even though he denies it-another lie) He told me that the salesman told him we said we didn't want it...which I NEVER stated. Why would we be on the way to the airport if I said I didn't want it?
  I sent an email to the owner and manager (JD) detailing the entire transaction because he told me to send this. So I spent more time on this and still no reimbursement for any of my expenses that I have to pay the bill for and never stepped on the plane. I didn't want to have to buy a return ticket so back home we went. We were planning on driving the RV back.
  The owner never bothered to respond or follow up. They are a dealer you will want to beware of. Look at their BBB reviews. Numerous customers have had underhanded deals with them. I never write reviews but I feel everyone should know about them before purchasing anything. If they respond to this post saying they have sent a check, they're lying.
  

  

  Business Response

  Date: 11/03/2022

  Business Response /* (1000, 8, 2022/10/19) */
  I have been communicating with this customer directly, as well as through google and have already come to an agreement. She did inform me that they didn't use any money for a rental since they didn't proceed with their plant trip to Florida. Wendi requested that we supply her with a tracking number of the check which I will email her directly when I receive it. Here is my last public response:
  
  Giant Recreation World RV of Palm Bay responded on 10/7/2022 5:10 PM
  Wendi, after interviewing the team here at Giant Recreation World of Palm Bay I have decided to take care of the reimbursement for the cost of the plane tickets and the fuel receipt you supplied. As far as a rental car, I don't see where there was an invoice sent to us for that expense but if you would send that as well and I will consider reimbursing that as well. My email address is [email protected]. Unfortunately I will not be able to arrange for the check in time to get it in the overnight to you until Monday, if I receive the rental car invoice prior to then. The biggest cause to this situation is that Joel was not working in the store so was not privy to the whole story. CJ however did call you and inform that we decided to sell the rig to another party who has physically seen it and left no opening out of the deal. Basically we went with a bird in the hand. I apologize for this entire situation but know that my heart is in the right place. I will certainly use this situation as a training opportunity and further explain how this should have been handled. The minute that we received a copy of the purchase agreement with the written condition, CJ should have told Joel that we no longer have a deal and to relay that to you, additionally he should have also refunded your credit card and informed you that the unit was no longer being held for you as a first right of refusal condition. Again, I am sorry it didn't pan out, I wish you luck in locating your next RV and you never know, we may take something in trade that would be perfect for you with all items operational, etc. CEO Larry
  
  
  Consumer Response /* (2000, 10, 2022/10/19) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  This business fulfilled their agreement as described in the response. I was sent a check for the cost of my travel. I really appreciate them doing this. Thank you!

• Initial Complaint

  Date:08/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/4/2022 purchase a new 2022 Thor Motor Coach LC22 from GRW
  There was many unfinished areas that needed to be addressed
  A date was scheduled 8/9
  On 7/23 water was discovered on passenger seat inside
  On 8/9 rv was taken in for service service that on roof someone at factory had drilled
  holes in roof to install something but change location. Hole was never sealed.
  Water had collected inside rv on cushions, inside frame, and upholstered vinyl
  mildew and mold had become very apparent.
  GRW agreed to repairs as soon as the manufacture authorization was received
  Time frame of completion could not be determined.
  I do not want a motor home that I bought ($8,000.00 down+ $89,500.00) has been patched up
  and repair. There are other repairs and replacement of equipment that needs to be done
  

  

  Business Response

  Date: 10/27/2022

  Business Response /* (1000, 8, 2022/09/13) */
  After following up with our crew at Giant Recreation World of Winter Garden, the latest information is that the manufacturer, Thor is sending a representative down to physically inspect the unit. They have told us that they are going to arrive Monday 9/19/22. The ********'s are aware of this and have made arrangements to drop off the unit that morning. Thor has not given us any authorization to repair the water leak and subsequent damage. Per pictures that were supplied to me, there doesn't seem to be mold issues that would prevent the unit from being enjoyed until Thor makes their determination. Our crew has done a good job keeping the ********s abreast and informed of the progress. We also agree with them that we did not return the unit to them cleaned and ready to use. We have since changed our procedures so that won't happen in the future.
  
  
  Consumer Response /* (3000, 10, 2022/09/13) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  
  We are aware that Thor is to inspect the damage on 9/19. After supposingly fixing the holes drilled
  in the roof, there are sill water coming in,
  We have many more pictures of mold & mildew with
  splitting vinyl of upholstery on sitting and walls.
  We will deliver the rv to GRW on the 19th. We will
  be glad to furnish photos showing how bad it is.
  We also see no decals or whatever that the unit had
  special application for protection inside & outside
  other than thousands added to our purchase.
  
  
  Business Response /* (4000, 17, 2022/10/05) */
  This is a situation that is being handled by the Manufacturer. We are simply the middle man here. In my initial reply I mentioned that Thor was not authorizing us to repair anything to do with the water leak and subsequent damage that the water intrusion is causing. The factory warranty is administered by the Manufacturer, not us. The factory did send representatives to inspect the RV and the decision to transport the unit back to the factory for repairs was made, however this is not yet scheduled. We are out of the loop with communication between the customer and the factory. When Mr. ******** dropped off his coach with us on the 19th per the arrangement, he simply walked into the service area and literally threw the keys at Jordan and left signing no paperwork or anything. It would have been beneficial for him to wait around or come back to speak to the factory representative but that didn't happen. Because the factory has been unable to secure a driver to transport the unit it is still sitting on our lot. I advised our team not to allow Thor to pick it up until we get authorization from Mr. ******** who is the legal owner of the unit. I totally understand his frustration and as a dealer we will do what ever is authorized for us to do by the manufacturer. We even offered to transport it up there ourselves as we operate our own transportation of units from the various factories and could possibly kill 2 birds with one stone. This was also rejected by the manufacturer. About a week ago, Jordan followed up with our Thor contacts and asked them for an update. Specifically mentioning that Mr. ********'s unit is still sitting on our lot exposed to the elements. We also have some items ordered per our work order. Thor approved for us to take care of those issues which we are in the process of doing. They are jobs 2,4 and 8. Microwave, cabinet doors, entry door decals. When Thor inspected the unit, they didn't supply us with an inspection report but verbally Thor mentioned thinking the cabover window was the cause of the leak. We asked him if we could order a new front window and/or contract a windshield company to come in and reset it if possible. That was also declined. At this point it is my recommendation that Mr. ******** communicate with the manufacturer since Giant Recreation World of Winter Garden has been taken out of the process. It is for this reason that this open complaint be closed and redirected to the Manufacturer.