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Business Profile

Funeral Homes

Foundation Partners Group, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Foundation Partners Group, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Foundation Partners Group, LLC has 216 locations, listed below.

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    Customer Review Ratings

    4

    Average of 55 Customer Reviews

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    Review Details

    • Megan G

      Date: 08/28/2024

      I am the Director of nursing at a hospice in *********. This funeral home was selected by one of my patients family members. Our patient died this past morning at midnight. I called this cremation business that is supposedly located in ******* and was told that the pick up time would be two hours. I got a call at four in the morning from the skilled nursing facility that the patient still had not been picked up. I called back and, and they said that it would be another couple of hours and there was a hold up due to paperwork. 7 oclock in the morning I receive another phone call this time from the family member that the patient still has not been picked up from the mortuary. I called back and they say oh it will be another couple of hours. I have worked in the hospice industry for 11 years. I have never seen this kind of treatment of somebody or their family at the end of life. Come to find out they use an agency that is third-party called Legacy cremation. I have worked in the hospice industry for 11 years. I have never seen this kind of treatment of somebody or their family at the end of life. Come to find out they use a agency that is third-party called Legacy cremation and they contract everything out, including patient pick up and actual cremation. The company that they partner with has had many lawsuits due to fraudulent activity such as miscommunicating and deceiving patients and families regarding pricing. Stating that they are an actual local company when they do not have local staff to care for the patients when they die. And taking extraordinarily long to pick up a patient. Due to the rules and regulations for ******** a patient can only be at a skilled nursing facility after they have passed away for four hours. I have tried to call the local company that is located in ******* I have been unable to speak to anybody who actually works at that location. I asked if I could go up there and speak to an employee in person and they said no

    • Tracy M

      Date: 08/16/2024

      Awesome experience. ****** was pleasant and very knowledgeable. I have recommended her services to many of my friends. Thank you Baldwin Brothers. ***********

    • Carma

      Date: 06/19/2024

      I did not send my husband to Wyman's, his adult kids did, without my permission. They then held my husband there, against my wishes for 6 months, before I could get an autopsy or cremation. Their inhouse attorney is in ** and not licensed to practice in ** or registered with the ** Bar. I was not even treated as the legal spouse! There is not enough room for me to tell you everything about those unimaginable 6 months! If I could give them less, then 1 star I would!Worst nightmare EVER!

    • Toni B

      Date: 05/16/2024

      This business was wonderful and caring and made our time of need a seamless experence. Baldwin brothers is highly requarded by my family, they took care of everything.

    • Jim R

      Date: 04/30/2024

      Clearly unprofessional and have no idea what they are doing. My father passed years ago in another buried in another state but continue to get notices from Baldwin Brothers Cremation Society addressed to my Father soliciting his own cremation. I am not impressed with their marketing,

    • Freddy E

      Date: 03/29/2024

      **** was very helpful in the planning process, had all the answers and was easy to work with

    • Breege Q

      Date: 01/06/2024

      ***************************** , was very helpful with my service and my Sisters ??

    • Gary N

      Date: 11/16/2023

      Tina ******* was very professional and sweet getting me involved with Baldwin Brothers, but once they had their services paid for the problems began. I was told that the cremation of my wife would take 7-10 business days to receive her ashes, but after 12 business days with no phone call I decided to reach out and see where her remains were. When told that the problem was obtaining the Urn I had ordered, I tried to change to a less expensive biodegradable box. Within 10 minutes I received a message that the Urn was found and her ashes were ready to be picked up. The greatest complaint, however, was upon the passing of my wife the Hospice Nurse could not remove her rings. I brought this up with Alan the Funeral Director, who assured me that they dealt with this situation regularly and it would be no problem removing her rings. After picking up my wife's remains I realized that I had not been given her rings. Upon inquiring with Baldwin Brothers as to where her rings were, I was basically stalled for a couple of days until I received a phone message that Alan's Associates were unable to remove her rings, and now that she is cremated, nothing they can do. No phone call to inform me they couldn't remove her rings, no remorse from the Funeral Director about the situation. Two gold wedding rings and a family heirloom ring with no accountability by Baldwin Brothers. Gold wedding rings change shape and form at cremation temperatures but do not melt. There were no gold rings found in the ashes!

    • Kerry H

      Date: 11/14/2023

      Great job Kerry **** Thank YOU ANDREA, Mike also GREAT!

    • Donald S

      Date: 11/08/2023

      II used the Omega Society in October 2023. They were very accomodating and even sent me a condolence card. I recommend them. **********

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