Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/13/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************ was hired to build my pool. They completed the work. Within ***** months of work completed my pavers were sinking all over the lot and surrounding pool area. I informed the company that I would be filing a claim if they did not resolve the issue. After several emails and texts they finally addressed the situation came out and repaired the multiple pool pavers that were sinking and caving. A month later I received a bill for $850 with a threat of a lien. I never was told a price, never signed paperwork to agree to a price, and never signed paperwork to agree to a job that even suggested Id be charged. This was clearly a construction defect of the company that they resolved. I should not be charged and refuse to submit payment as they did not ever remotely say theyd charge me a dime.

  Business Response

  Date: 05/14/2025

  Mr. *****,

  We were not aware of any bill that was sent to you nor any lien threats. We do not have any emails from you in regards to this and would be more than happy to work with you on this. Please forward everything to ***************************************************** and we can help with this matter.

  Thank you,

  Presidential Pools of Florida

  Customer Answer

  Date: 05/17/2025

   
  Complaint: 23326158
  
  I am rejecting this response because:

  presidential Pools did not apparently pay the subcontractor they had fix my paver issue.  They are now billing me for $850 and threatening a lien.  They need to pay the $850 to the paving company they hired to resolve my paver issue.  

  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 05/23/2025

  *****,

  We never received an invoice for your "paver issue" - we would be more than happy to help out, if you could please forward us the invoice for our review.

  Also, please see the attached contract - your paver warranty is for 6 months. You are out of your warranty period. While we will still help out, please read your contract to understand the warranties. This BBB claim should not be valid.

  Thank you,

  Presidential Pools

• Initial Complaint

  Date:04/29/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** *****, owner of Presidential Pools and ***********, has scam pool business he is running. He has multiple pools (customers) currently who he has not finished their pool in almost a year and many pools he takes almost 2 years to finish, if it gets finished. Many do not get finished because he does not pay his subs, causes liens to be put on their homes and does not return to the property to do work. He does not answer phone calls all communications cease leaving the customer stranded with loss of money and an unfinished pool. He purposely takes large construction draws only to purposefully not pay subs or return. Then he will return just before the 90th day of being gone only to take more money leaving the customer to believe he is there to finish. His work is shoddy, and many customers have ongoing problems with their ******************** and or unfinished pools. The **** has been doing nothing about all the complaints filed and they do not disclose that there are complaints which causes new customers to believe this contractor has a clean license. We are the latest victims and have had to terminate our contract with him to keep him off of our property as he took $47,600 in overage and abandoned the job for a month with no communication to us. We also have not been able to get a legal release of lien from him that follows Fl statute 713. We are filing complaints with the **** and plan to sue him. Others have sued him also. This man finds the construction loop holes to scam others and administers illegal and unethical contracts. He has lied to us and tried to transfer our contract to another company without our permission stating funds would transfer also, yet he then says he does not have the funds, so he lies and contradicts himself. Many many bad reviews are online currently from customers in the same position we are in. This man is a fraud. We know if you contact him we believe he will skirt you, lie, not respond etc. This is the frustrating situation.

  Business Response

  Date: 04/29/2025

  We contracted with the ******** family on January 14, 2025 where there was a 10% deposit paid in the amount of $14,400. We began the permitting paperwork and submitted that on January 31, 2025 (17 days after the contract was signed). The ********************************************************* accepted this permit application on February 6, 2025. The permit was issued on February 10, 2025 and the Notice of Commencement was recorded on February 19, 2025. Up to this point, we were in full communication with the clients about their permit and the process up to this point.

  We called in the 811 locate on February 24, 2025 to ensure there was no concern to begin excavation. We are still in communication with the client at this point.

  We began the sod scrape and excavation on March 20, 2025 and continued with steel the following day after excavation. Up to this point, we are still in communication with the client.

  We invoiced the client for the Excavation Draw (see attached contract) on March 20, 2025 in the amount of $43,200.The client paid their Excavation Draw in the amount of $43,200 on March 24, 2025. We are still in communication with the client. We provided the client with a Release of Lien in exchange for the payment on March 20, 2025 (see attached). On March 24, 2025, the subcontractor who performed the Layout/Dig/Steel portion of the project was paid via Zelle from Presidential Pools of Florida.

  We had our first inspection for the Pool Steel and Ground on March 31, 2025 - we passed this inspection (see attached). We are still in communication with the client.

  We began to schedule the pre-plumb for the spa jets which is required to be completed prior to the Gunite phase of the pool. We had our plumber complete our previous jobs pre-plumb on April 9, 2025 - after completion of this pre-plumb, we assigned the ******** job to our plumber to pre-plumb next. We are still in communication with the client.

  On April 2, 2025, we were in communication with the client about a tile mosaic there were inquiring about adding to their pool project. We are still in communication with the client.

  The ******** project was assigned a project manager from Presidential Pools before the start of the project and he continued to be the project manager throughout the project.

  On April 16, 2025, ******* ******** reached out to his sales associate, ***** ****** in regards to some reviews that he was reading online and was asking for clarification and to understand why he was reading negative reviews. We are still in communication with the client. Camden and ***** both spoke with Mr. ******** and explained that we did have some project delays due to some internal turnover and we would continue to deliver the communication and quality that he had originally purchased with Presidential Pools. We are still in communication with the clients.

  On April 20, 2025, we Presidential Pools of Florida received two letters from the ********** - one was a Demand Letter and one was a Termination Notice, both written by the Rumbaughs.

  On April 21, 2025, we responded to their Demand Letter and Termination Notice via email acknowledging that we had received their letters and were open to resolving whatever issue had arise from our communications from the previous weeks. After reading their Demand Letter and Termination Notice, it was clear that the ******** family was trying to get all of their money back by claiming:

  Abandonment of Job

  Failure to make timely progress

  Poor communication

  Lack of visible progress

  As you can clearly see by the documented communication listed above and the progress of the job, none of the claims written in the Demand Letter hold true. We continued to have consistent communication with the client, we had consistent movement of the project, lining up the pre-plumb and gunite to happen until we were halted due to the Demand Letter and Termination Notice.

  Over the past 7 days, Mrs. ***** ******** has consistently put libel and lies all over the internet (see attached) stating that we had "stolen" her money and that we "abandoned" their job, that the owner of the company is not a good person, etc. We have done neither of the claims and we are here to work with the ********** to solve this issue. They signed their contract with Presidential Pools of Florida and we have all intentions to build their swimming pool in a fast, timely manner.

  They continue to claim that there has been no work performed in 28 days yet they do not mention they also sent us a Demand Letter and Termination Notice which stopped all construction.

  The owner has reached out to them asking for resolution and to continue to build their project to no success. He also emailed them asking to meet at their project site to discuss a resolution. No response has been sent.

  We have done everything in our power to keep the ******** family as a customer. We need a resolution to this as the libel, slander and continuous negativity about the owner on public forums is no acceptable. We are open to working with the customer and coming to an amicable solution that will keep both parties happy. We have been in constant communication with the customer throughout the beginning of the project when the contract was signed all the way to today, April 29, 2025. We want to have this resolved ASAP.

  Thank you.

  Customer Answer

  Date: 05/16/2025

  We received a call back from Ms. ***** ******* and were told we could reopen our case and respond to the business' response.  We ask please to reopen this case and here is our response to the business:

  1).Once construction began on our pool on 3/19/24, (not 3/20/24 as the business stated), 99% of all communication that occurred was because we, the customer, initiated it.  This company does not return phone calls in the manner and quantity needed for construction, plain and simple.  We were constantly having to call and deal with only sales after construction started.  In our opinion, if you didn't call them, you won't be speaking to anyone.

   2). We paid our second draw on 3/24/25, of $xxxxxxx yet the business claims they never demanded payment.  This is not true.  We have evidence to prove this.  There are other invoice issues they caused and due to legalities, that information will not be disclosed.  

  3). Business was asked multiple times to provide release of lien.  The one he says he gave us on 3/20/24 was not even legal according to Fl Statute 713 so we had to keep asking and it was not provided until after termination. We were also promised our demands in full and that has not happened.  

   4). All claims in his response that the business was  "in communication with the client" are false.  Let's call it "poor communication". Not one phone call was placed to us by this owner.  This owner has never gone out of his way with all these issues to set foot on our property.  Ever.  He waited to offer after that after we terminated.  We placed 99% of all communication calls. Communication was 99% non existent for the construction side.

   5)This business claims we were scheduled for pre-plumb shortly after 4/9.  From 4/9 to when we terminated contract on 4/21, business did not contact us at all. Any communication again, was made by us and no one regarding construction called us back.  Business also claimed per our communication after termination they did our pre plumb.  Not true. Funds kept in overage do not equal work done which is the similar claims of many other customers. 

   6).  We called the office about ordering a mosaic.  No one ever called us back. Any "communication" they claim is because we called, and no one called us back.  All emails also went unanswered. This is the same song and dance on all these BBB complaints for this business:  Horrible communication and horrible customer service and the keeping of funds and no work to the value of $ taken. 

  7) Business claims we were assigned a project manager.  This person was seen maybe twice in the short 9 days of construction where we were left with just a hole and rebar.  Calls were 99% non existent and once the hole was dug, we never heard from him again.  

   8). The April 15, 2025 phone call (not April 16, as this business claims),was not only about negative reviews. There was more to this phone call and due to legalities, we will not disclose this information.  It was also with a sales person, no one from the construction side of this project and this owner ever reached out.  When does he reach out?  When the contract is terminated.  

  9) Our demand letter and termination was sent 4/21/25, not 4/20/25.  This business does not keep their logs correctly, but thank you for confirming your receipt of them.

  10) Our demand letter and termination notice reasons stand.  Their claims that they did not abandon the job are not true.  We ask the public to see all the other complaints listed here at the BBB that are extremely similar.  We will reserve the right to show otherwise at the appropriate time.  Truth to our claims will substantiate what has been said.  

  11) No work for almost 4 weeks was due to the lack of professionalism and honesty of this company and the lack of providing what was requested by us as customers. We had no choice but to terminate to save ourselves from further fallout of this company. The proof is here all online of what this company is doing to us and others.  

  12). We terminated our contract for valid reasons and the only communication necessary with this company is to resolve our demands.  If this company wanted to resolve this as soon as possible, they would not be committing the negligence they are doing to us and others, which includes unethical behavior.  This company has lied to us, engaged in fraudulent behavior, and taken our money beyond the work done.  

   

   

  Customer Answer

  Date: 05/19/2025

  We received a call back from Ms. ***** ******* and were told we could reopen our case and respond to the business' response.  We ask please to reopen this case and here is our response to the business:

  1).Once construction began on our pool on 3/19/24, (not 3/20/24 as the business stated), 99% of all communication that occurred was because we, the customer, initiated it.  This company does not return phone calls in the manner and quantity needed for construction, plain and simple.  We were constantly having to call and deal with only sales after construction started.  In our opinion, if you didn't call them, you won't be speaking to anyone.

   2). We paid our second draw on 3/24/25, of $xxxxxxx yet the business claims they never demanded payment.  This is not true.  We have evidence to prove this.  There are other invoice issues they caused and due to legalities, that information will not be disclosed.  

  3). Business was asked multiple times to provide release of lien.  The one he says he gave us on 3/20/24 was not even legal according to Fl Statute 713 so we had to keep asking and it was not provided until after termination. We were also promised our demands in full and that has not happened.  

   4). All claims in his response that the business was  "in communication with the client" are false.  Let's call it "poor communication". Not one phone call was placed to us by this owner.  This owner has never gone out of his way with all these issues to set foot on our property.  Ever.  He waited to offer after that after we terminated.  We placed 99% of all communication calls. Communication was 99% non existent for the construction side.

   5)This business claims we were scheduled for pre-plumb shortly after 4/9.  From 4/9 to when we terminated contract on 4/21, business did not contact us at all. Any communication again, was made by us and no one regarding construction called us back.  Business also claimed per our communication after termination they did our pre plumb.  Not true. Funds kept in overage do not equal work done which is the similar claims of many other customers. 

   6).  We called the office about ordering a mosaic.  No one ever called us back. Any "communication" they claim is because we called, and no one called us back.  All emails also went unanswered. This is the same song and dance on all these BBB complaints for this business:  Horrible communication and horrible customer service and the keeping of funds and no work to the value of $ taken. 

  7) Business claims we were assigned a project manager.  This person was seen maybe twice in the short 9 days of construction where we were left with just a hole and rebar.  Calls were 99% non existent and once the hole was dug, we never heard from him again.  

   8). The April 15, 2025 phone call (not April 16, as this business claims),was not only about negative reviews. There was more to this phone call and due to legalities, we will not disclose this information.  It was also with a sales person, no one from the construction side of this project and this owner ever reached out.  When does he reach out?  When the contract is terminated.  

  9) Our demand letter and termination was sent 4/21/25, not 4/20/25.  This business does not keep their logs correctly, but thank you for confirming your receipt of them.

  10) Our demand letter and termination notice reasons stand.  Their claims that they did not abandon the job are not true.  We ask the public to see all the other complaints listed here at the BBB that are extremely similar.  We will reserve the right to show otherwise at the appropriate time.  Truth to our claims will substantiate what has been said.  

  11) No work for almost 4 weeks was due to the lack of professionalism and honesty of this company and the lack of providing what was requested by us as customers. We had no choice but to terminate to save ourselves from further fallout of this company. The proof is here all online of what this company is doing to us and others.  

  12). We terminated our contract for valid reasons and the only communication necessary with this company is to resolve our demands.  If this company wanted to resolve this as soon as possible, they would not be committing the negligence they are doing to us and others, which includes unethical behavior.  This company has lied to us, engaged in fraudulent behavior, and taken our money beyond the work done.  

  Business Response

  Date: 05/23/2025

  To Whom It May Concern,

  I am working with the ******** family to amicably solve the issues at hand. There was zero issues at the beginning, zero issues once we complete excavation, zero issues when they paid us. The issues came to light when they saw some negative reviews and immediately claimed "job abandonment". The ******** family breached their contract and are now demanding money back. My attorneys are putting together a detailed ledger for their review - as well as the Contractor may also receive overhead and profit on work not performed. 

  As I would like to keep this out of litigation - I have already hired counsel for defamation suit and will be proceeding with this. Mrs. ******** has been contacting previous customers of mine through permit records who are reaching out to me asking why she is calling them. I have voicemails sent to me from Mrs. ******** telling customers that her pool was "left unfinished" when they cancelled the contract. The lies, libel, and slander that is coming from the ******** family is unbearable and I have no other choice then to pursue legal action as I have already given them numerous opportunities to stop. Also, neither *** or Mrs. ******** have met me, spoken with me on the telephone, or have seen me in person. They have also declined every meeting that I have tried to set up with them to resolve this issue.

  This complaint is the biggest manufactured lie as Presidential Pools has never once left a customer without finishing their pool nor would we ever. 

  Thank you,

  **** *****

  Customer Answer

  Date: 06/26/2025

  Hello Ms. ***************** do not know why, but getting and seeing emails from the BBB are hard to view/see.  We have to search our emails to find messages even after checking each day for them.  We only again just found this response from the business and would yes, like it reopened so we can respond the the business' answer.  Please send an email and link to  *********************************** so we can reply to the business.  Thank you,

  ******* ********

  Customer Answer

  Date: 06/26/2025

  We strongly disagree with the contractors response and feel the need to clarify the record.
  Zero Issues / Abandonment Claim: We did not terminate out of the blue or based on reviews alone. Our project sat idle for weeks with no communications returned or progress. The employee who called us told us after a long period of silence and northing being done that our contract was being transferred and that the original contractor would no longer be completing the work. That is what led us to terminate.
  Breach of Contract / Ledger Promise:  The contractor could not complete the work and we were told this with a phone call after the silence ensued. The contractor has repeatedly promised to provide accounting, both in writing multiple times and now again in this BBB response. To date, we have received nothing except several releases of lien that are not in compliance with FL 713.  We also requested direct contact from his legal team, but no communication has followed. Promises without delivery do not change the facts.
  Overhead and Profit on Unperformed Work: Our contract does not authorize payment for unperformed work. In fact, that concept runs contrary to basic contract law. You are not entitled to profit on work you never did.
  Unfinished Work Comments: Any reference we made to our pool being unfinished was based on fact. Work to be completed inclusive of the second draw payment made was never fully completed. Instead we received delays and a forced contract transfer without our consent. Many other customers have shared similar timelines of abandonment and delay.
  Defamation Threats / No Contact: Whether or not weve met in person has no bearing on the facts. Written promises were made and not kept. Documents have false information.  Excess funds were kept for work not performed along with no communication. Calling out dishonest business practices is not defamationits protected speech, especially when supported by documentation and your refusal to supply verifiable accounting.
  Meeting Refusals: We declined to meet because we no longer felt safe or confident working with this contractor. Trust was lost with broken promises and false statements.  Many customers reported similar meetings were used to extract more money. We protected ourselves accordingly.
  Biggest Lie Claim: This response feels more like intimidation than truth. We stand by our experience and documentation, and we hope this contractor will focus on resolution instead of retaliation.  Not once has this contractor offered to return excess funds to us; instead there are concocted expenses that are not valid contractually and excuses made to avoid returning our excess funds. That would be the honorable and professional thing to do.  
  
  

  Customer Answer

  Date: 06/30/2025

  Date Sent: 6/26/2025 10:53:12 PM
  We strongly disagree with the contractors response and feel the need to clarify the record.
  Zero Issues / Abandonment Claim: We did not terminate out of the blue or based on reviews alone. Our project sat idle for weeks with no communications returned or progress. The employee who called us told us after a long period of silence and northing being done that our contract was being transferred and that the original contractor would no longer be completing the work. That is what led us to terminate.
  Breach of Contract / Ledger Promise:  The contractor could not complete the work and we were told this with a phone call after the silence ensued. The contractor has repeatedly promised to provide accounting, both in writing multiple times and now again in this BBB response. To date, we have received nothing except several releases of lien that are not in compliance with FL 713.  We also requested direct contact from his legal team, but no communication has followed. Promises without delivery do not change the facts.
  Overhead and Profit on Unperformed Work: Our contract does not authorize payment for unperformed work. In fact, that concept runs contrary to basic contract law. You are not entitled to profit on work you never did.
  Unfinished Work Comments: Any reference we made to our pool being unfinished was based on fact. Work to be completed inclusive of the second draw payment made was never fully completed. Instead we received delays and a forced contract transfer without our consent. Many other customers have shared similar timelines of abandonment and delay.
  Defamation Threats / No Contact: Whether or not weve met in person has no bearing on the facts. Written promises were made and not kept. Documents have false information.  Excess funds were kept for work not performed along with no communication. Calling out dishonest business practices is not defamationits protected speech, especially when supported by documentation and your refusal to supply verifiable accounting.
  Meeting Refusals: We declined to meet because we no longer felt safe or confident working with this contractor. Trust was lost with broken promises and false statements.  Many customers reported similar meetings were used to extract more money. We protected ourselves accordingly.
  Biggest Lie Claim: This response feels more like intimidation than truth. We stand by our experience and documentation, and we hope this contractor will focus on resolution instead of retaliation.  Not once has this contractor offered to return excess funds to us; instead there are concocted expenses that are not valid contractually and excuses made to avoid returning our excess funds. That would be the honorable and professional thing to do.  
  

  Business Response

  Date: 06/30/2025

  This is completely false. I have tried numerous time as the contractor to have a conversation with this customer via phone or in person at their residence - both have been declined. They are not responsive - I am fine with returning money owed to the customer, but they will not discuss this with me. I will not just send money without discussing the amounts with the customers.

  When the customer decides to meet with me or have a conversation, I will be more than happy to work on a solution to this issue. They are too busy leaving negative reviews and participating in libel/slander without ever meeting with me or talking to me.

  Thank you,

  **** *****

  Customer Answer

  Date: 07/05/2025

   
  Complaint: 23261685
  
  I am rejecting this response because:   On April 21, 2025 Mr. ***** was contacted by us.  We had a lengthly text conversation.  Our requests were very clear. He asked to call us.  We said that was fine but that the call would be recorded.  Mr. ***** never called when that was conveyed.  Mr. ***** also knows that we have requested verifiable accounting for the past three months and he has promised it numerous times and has not supplied it.  We currently still await this accounting of our project.  
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:04/13/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started working with Presidential Pools in February 2024. I picked out the tile by March 2024. I paid a deposit of $9361.30 on March 11, 2024 and took out a loan with ************** for the amount of *******. Then the designer was fired and had to start selling over. By Msy everything was approved by my HOA. Then had to wait for permits. The project did not start until November of last year. And it is April 13th, 2025 and the end is not near. They promised to deliver quality and timing.

  Business Response

  Date: 04/14/2025

  Mrs. ******,

  We will reach out with a schedule for completion today and get your project on track. We apologize for the delays but will have your pool completed.

  Thank you,

  Presidential Pools

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract with Presidential Pools & Spas on March 17, 2024 for $89,880 to build a small custom pool and spa at my home in downtown *******. I was quoted a 3-4 month build time at contract signing. I have paid 90% of the contract value and have been waiting for months for completion of decking, equipment set and electrical hook up. The deck crew left on February 8th saying they would be back to complete the decking but nothing since. I have been told by company owner **** ***** since my last contract draw of $17,976 on 1/28/2025 that equipment set and electrical hook up was being scheduled but it has yet to occur. I have been waiting for a completed pool for nearly 13 months. Little to no project management with multiple mistakes they have had to remedy. They promise white glove service, over-communication and on-time project delivery, none of which has been true in my case.

  Business Response

  Date: 05/23/2025

  To Whom It May Concern:

  We are actively working with our customer to have their pool completed in the next 5-7 days. We have been in communication with them as much as possible to make sure we get this project wrapped up and ensure the customer is happy.

  Thank you,

  **** *****

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed our contract since 08/2023. The work has been stagnant with no progress on pool completion since 3Q2024, other than the pool being drained once since then. I've had 2 liens on my property from this pool project. I have always paid Presidential Pools on time and have been very patient, but I feel I've been taken advantage of at this point. At this point they've received over $75k from us. My "pool" sat for months on end with dirty water used by raccoons and other wildlife to bathe and p*** It's been promise after promise and nobody shows or responds. I'm disappointed because I had high hopes for this company. We made it known to them in the beginning that we needed a pool installed due to having a son with Cerebral Palsy and physical activity is critical for us. Even with this information and paying invoices on time, there is no movement, responses or date of completion anywhere in sight. This company needs to understand that this is not a game, this people's money and lives at stake. The customer pays and the work gets done. Simple. There may be bumps along the way with weather, vendors, etc., but 18 months and still no pool? It's inexcusable. Holidays and family events have come and gone, and we've missed out on so much.

  Business Response

  Date: 03/25/2025

  We are awaiting for their equipment to arrive and once we have it set, we will pass inspections and have the pool plastered and filled. We are right around the corner from completing this pool. 

  Customer Answer

  Date: 03/31/2025

   
  Complaint: 23114013
  
  I am rejecting this response at the moment because: 

  1. Pool completion date is still TBD and materials are still pending delivery. Contract was signed since 2023.

  2. Lien has not been addressed. The subcontractor has not yet been paid. Payment to subcontractor is outstanding since Sep2024.

  I will happily update the case by accepting the response once the pool work resumes and the lien is resolved. 

  Sincerely,
  
  ***** *****

  Business Response

  Date: 04/14/2025

  Update: We have delivered all materials and are planning on installation this week - along with getting their interior prepped and their lien resolved.

  Thank you,

  Presidential Pools

  Customer Answer

  Date: 04/18/2025

   
  Complaint: 23114013
  
  I am rejecting this response because I was told on the 11th of April that work would start early this week, and again, nobody showed. Materials were delivered last week but no work performed as had been communicated to me.
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 05/23/2025

  To Whom It May Concern:

  We are actively working with our customer to have her pool finished in the next 3-5 days. All inspections have passed and we are ready to plaster and fill their pool.

  Thank you,

  **** *****

• Initial Complaint

  Date:02/28/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed a contract on 4/23/24 with Presidential Pools for $150,000 for a pool/spa/deck/screen/equipment/landscaping. We chose Presidential after seeing good reviews and a promise for great communication and timely execution which was directly on their website and reiterated to us through the sales people. Dig was started on 7/19/24 with an estimated completion of 4-6 months. During the past 7.5 Months that have elapsed, there has been periods of multiple months without any work being completed and just excuses of why it is not being worked on. They do not respond to communication in a timely manner and in fact I have only received an unsolicited updated 1-2 times throughout the entire project. I did not hassle Presidential during the first 5 months as I know construction planning can be a hassle, once it was clear that we were EXTREMELY behind schedule I started demanded more updated and reasons for the lack of work. Responses was come extremely delayed, sometimes weeks after, and would usually only come after legal action was ************** we are stuck with a half-finished pool with at least $50,000 worth of work left to be completed. Presidential has been paid for every draw as it was due and even ahead of schedule for the most recent one due. The most recent draw was for coping which, per their website, takes place AFTER electrical/equipment is completed and this has not been done. Also the coping isn't finished as the grouting still needs to be done, yet they have been paid for this step.Last work was completed on 2/11/2025 when the footers were poured. Deck was promised on multiple occasions and has yet to occur, material was dropped off without any word and no one to install it. Last communication was on 2/19/2025 when I got nasty with them after they once again were ignoring my communications. An Attorney has been retained to rectify the situation if not resolved in a timely manner.

  Business Response

  Date: 02/28/2025

  We will finish this job in a timely manner as promised. When we receive messages from this customer who continues to demand, uses foul language, and yells at our support staff, we will not respond to that type of behavior. They will be handled via email as most people would want when they are being cursed at for being responsive to their job. We will not tolerate nasty language or threats when their job has not exceeded their contracted build date. They have attained an attorney, but the finish date is 60 days away... so we are not quite sure why there is a BBB complaint. We will upload the voice messages received by this customer for the public to hear and they can judge if we should prioritize this customer - hopefully his employer can listen to these messages as well as it sounds like they have been drinking too much.

  This called demands immediate answers, threatens everyone he talks to with attorneys, uses foul language, etc... We are well within our build times with this caller. He is acting like a child wanting immediate attention by yelling, screaming, and kicking with bad language. We are ready to cancel his contact due to the way he has been talking to our employees.

  Messages received from this caller below:

   

  First: Preston
  Last: *******
  Phone Number: **************
  Company:
  Regarding: ******* is demanding a call within 30 minutes about why their permits are expired. If they do not hear back by 12pm they'll be suing for every single ***** for the pool and the cost to have it re-done. I've marked this as urgent due to that threat.
  Actions: Please contact : Urgent

  First: Preston
  Last: *******
  Phone Number: **************
  Company:
  Regarding: ******* is calling in regards to his work being done, he stated he has paid 95% of his construction project, but the tile company has no record of order for his project. he is threatening legal action against the company because he has not been contacted or updated on his construction services.
  Email: Caller Declined
  Actions: Urgent : Please contact

  First: Preston
  Last: *******
  Phone Number: **************
  Company:
  Regarding: ******* is demanding a call within 30 minutes about why their permits are expired. If they do not hear back by 12pm they'll be suing for every single ***** for the pool and the cost to have it re-done. I've marked this as urgent due to that threat.
  Actions: Please contact : Urgent

  First: Preston
  Last: *******
  Phone Number: **************
  Company:
  Regarding: He is asking for a manager or owner. If no contact today he will call his lawyer. This call is in regards to his deck not being order for today. This caller seemed frustrated for not being told the truth.
  Actions: Please contact : Urgent

   

  We have been trying to work with this customer, but unfortunately, when they use foul language and threaten our employees and staff, there needs to be a point where we can not discuss their project with them over the phone and leave it to email only. ******* ******* has consistently called us, using foul language, which we can upload to this complaint, and we will not tolerate that behavior. His project has seen consistent movement and regardless what he kicks and screams about, we are still moving forward with his project. We do feel the need to potentially cancel working with him due to the threats and language he has used towards our staff and workers. We have consulted with an attorney on that and will update the BBB shortly on our decision.

  Thank you.

  Presidential Pools

   

• Initial Complaint

  Date:02/28/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed our contract with Presidential Pools on April 30th, 2024. Currently, we have only had work done to our pool for 6 total days since April 30th, 2024. We have paid Presidential pools $30,000, and $18,300 of that is for plumbing and gunite. That payment was due PRIOR to the work being done, and we paid it on November 11th, 2024. It is now February 28th, 2025, and we haven't had anyone out to complete the work, and we haven't been able to get a hold of anyone at the business for 3.5 weeks to provide an update. It's also been 8 months since anyone from Presidential Pools has physically come out to check on our pool project - we have only worked with subcontractors that are now telling us Presidential Pools isn't paying them for the work they've done, and there is a potential for them to place a lien on our house because of it. We are unsure if the proper inspections have taken place, and we now need to move forward and cancel our contract/permits with Presidential Pools because we can't get a hold of anyone, and assume they're in trouble or going out of business at this point. Our backyard is unsafe, and we don't have the proper fencing around our pool to show that it's a construction site. We are concerned about our investment of money with this company, and the overall safety issues we are experiencing at our own home because of their negligence. Any help would be greatly appreciated. Thank you.

  Business Response

  Date: 03/25/2025

  We have cancelled this contract per the customers request and are no longer working with them.

  Customer Answer

  Date: 03/26/2025

   
  Complaint: 23002251
  
  I am rejecting this response because:

  - Presidential Pools has yet to respond directly to us in regard to our pool contract cancellation and refund requested. 

  - Presidential Pools charged us $2,845 for additional pavers, and we never recieved any pavers from them.

  - Presidential Pools charged us $18,300 for plumbing and gunite, both of which are incomplete. We have to pay a new pool company to complete these two items.

  - Presidential Pools has not taken ownership of the project negligence, pain, and suffering they've cause our family throughout this process.
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 03/27/2025

  All monies collected are done after the work has been performed. This is completely inaccurate. We have never accepted payment prior to performing work - I have attached the contract for everyone's review. It is clear that the payment is not due until the work has been performed.

• Initial Complaint

  Date:02/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** under contract to build a pool in May 2023, construction started in October 2023. Water was finally added to the pool in Nov 2024 after allot of failed promises . At this time the pool is still not complete but per contract but we were forced to make the full and final payment (Made in Nov 2024). We are now at the end of February 2025 and the work we paid to do is not complete. The pool is still not useable due to bad workmanship. It has a bad water leak which is not being attended to. The owner of the company has made repeated promises to complete the work but nothing is getting done. We are still outstanding the following items 1. Fix Bad Water leak 2. Install 2 x Fire/Water bowls (Per contract)3. Repair incorrect plumbing on pool equipment ( Heaters can not be used)4. Repair Sunken pavers on deck 5. Paint stucco on retaining wall 6. Install Benches in ******** area 7. Refund money paid to ***** a ***** to fix lower trough 8. Fit Autofill and drain per contract 9. Finish install of Salt System (Not connected-currently Inoperable)

  Business Response

  Date: 03/25/2025

  We are actively working with this customer to handle all outstanding items.

• Initial Complaint

  Date:02/19/2025

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally lodge a complaint against Presidential Pools and Spas of Central Florida regarding the poor communication, misleading information, and overall lack of professionalism that we have experienced throughout the construction of our six-figure backyard oasis. The timeline of events has been exceedingly frustrating, and it is evident that the company has shown little regard for the quality of service we expected when we made our substantial investment.4/13/24: Contract signed.4/23: Permits were pulled.5/17: Irrigation was rerouted.5/22: Sod was scrapped, and 10 of fencing was removed for access through our neighbor's yard.5/31:4 feet of existing pavers were removed.6/19: Digging commenced.6/22: Installation of rebar and rough plumbing took place.7/3: Gunite was shot.8/26: Plumbing was run to a temporary spot, which remains incorrectly placed as of 2/19/25.9/9: Tile was installed in the pool.10/22: Five feet of cool deck was installed, and coping was completed, along with the pouring of footers for our 35' x 40' cage.11/29:2 of the removed pavers were reinstalled, and the drain line was installed.On 1/7/25, we were informed that our project manager was no longer employed. Subsequently, on 1/9 the ** conducted a clean-up of the construction debris in our yard and pool. We were assured on January 13, 2025, that someone would be in touch regarding a tentative schedule to conclude the project. An email from Presidential was sent to us on 1/22, requesting the relocation of door pads on our cage due to equipment placement and we have not heard from them since. As of today, 2/19, we are left without equipment, a cage, sod, irrigation, or the interior finish of our pool and spa. Each invoice has been paid in full promptly, yet the lack of communication and response from Presidential Pools and Spas has been absolutely unacceptable and incredibly frustrating.Thank you for your attention. I look forward to your prompt response.

  Customer Answer

  Date: 03/23/2025

  We still have no new information from Presidential. They emailed us back in February advising us of a new PM who would be reaching out to us to finalize our project. He has not. We did have 2 guys come to our house on Sunday March 2nd unannounced to install our 2, 3 door pads. We have had no updates or progress since. 

  Business Response

  Date: 03/25/2025

  We are actively working with this client to complete their project.

  Customer Answer

  Date: 03/28/2025

   
  Complaint: 22964665
  
  I am rejecting this response because:
  The business claimed they are actively working with us to finish our project, however after supplying us a pool alarm and advising us that ** was scheduling us a safety inspection, no one ever came to inspect, and no other communication has been had. We have zero timeline, zero scheduling, and no emails to update us on our project. While the ** was here on Wednesday removing the pool alarm from the cardboard box, he advised us that someone would be reaching out to expedite our pool completion, and as of today, no communication has been had. When they do respond to our emails they advise us they are working on our schedule. Which is the same response since December. April 13, 2024 is the date we signed our contract. Today it is March 28th. We have no  electric or equipment. No interior finish, no cage, no irrigation, or sod. Last meaningful work was performed in November. 
  Sincerely,
  
  ***** *****

  Business Response

  Date: 05/23/2025

  To Whom It May Concern:

  We are actively working with the ***** family to get their equipment set, electrical completed so we can plaster and fill their pool.

  Thank you,

  **** *****

  Customer Answer

  Date: 06/01/2025

   
  Complaint: 22964665
  
  I am rejecting this response because:

  Although they have set some of our equipment on 5/27, we are still missing our heater/chiller and automation along with salt cell installation, there has still been no other work completed including electrical, interior, cage, irrigation or sod. Each week we are given the same response. Tuesday will be electrical followed by clean out crew and the interior finish. Our permits remain expired and zero signs of movement on the cage or other areas nearing completion. 
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From the start, they have shown a complete disregard for customer service. No one came out to review the permit before pulling it, which was done incorrectly. They put the pump on the wrong side of the house on the permit, so they started installing it on the wrong side as well. We are six months into our build and waiting for plumbing to be corrected. They even tried to convince us to keep the mistake because it would be very difficult to fix. Our project manager refuses to communicateignoring calls, failing to return messages, and providing no updates. I have reached out to their office multiple times, leaving messages for the ** and the owner, but its clear that customer concerns fall on deaf ears. We have been completely ignored by a **, whose information we were given due to a transition in the company structure. At this point, Im genuinely terrified that this company is going under, and well be left with nothing but a torn-up backyard and a half-built concrete shell. When we initially met with the salesperson, we were estimated a completion date of Christmasyet here we are, nowhere close. Our backyard is in complete disarray and cannot be used for anything. Our children and dogs are feeling the frustration of not having their backyard available to them. Our irrigation systems had to be shut off for this process, so we are on the verge of losing g all the brand new sod around the whole house. This wasnt as detrimental during the winter, but now that its warming up outside, our grass will be destroyed. There is currently a lien on our house that Presidential Pools lied to us about. They repeatedly said it was a clerical error. I had asked for payment receipts for over a month prior to receiving the lien notice. Still havent received those. Finally, we got an explanation that the company is in a dispute with one of the subcontractors over quality of work and had not paid them in full.

  Business Response

  Date: 03/25/2025

  We have reached out to this customer and are working to get their project back on track. We are currently removing the old tile that was installed and installing new tile.