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Business Profile

Auto Services

Pure Auto Centers LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/14/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    My car broke down in Fla[transmission] I have a warranty [******* ******] They had it towed to Pure Auto. The warranty co sent them 2 transmission which weren't installed right. Pure Auto wouldn't release the car till the warranty co, or I pay the$600.00 I had to pay it so ******* ****** could have the car towed to ******** transmission in Jacksonville Fla. and the fix it in a day I lost well over $1,000.00 getting my car back. They held my car hostage cause I was from PA.

    Business Response

    Date: 06/18/2024

    Mr.******* had his vehicle towed to us by the warranty company ******* ******. It was diagnosed as needing a transmission. ******* sent us a USED transmission that we installed. It was defective, this happens sometimes. They then sent another USED transmission and it also was defective. They wanted to send a third USED transmission and we told them they would need to pay the labor on the first 2. They said if that was the case they would pay the current bill for 2 installs and then take it some place else. We only install used transmissions for warranty companies due to this possibility. They cover the warranty. For all other customers we only use ******* ****** Transmissions. The $600 was the cost for items that the warranty company does not cover and the customer was informed of these charges before the first transmission was installed. We installed the defective transmissions correctly and ******* did pay for that work. If the customer has issues they should be with the warranty company and the defective transmissions it sent. Our work was done correctly as confirmed by ********* payment.

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