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Business Profile

Tree Removal

Cheap and Great Tree Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Removal.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/04/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired *********************************************** Tree Services to remove some trees in the back of my house. I thought I was getting a great price for having some small trees removed, a larger tree that was across our creek and some debris removed. I will say that the crew that was here were some of the hardest working men I have ever seen! While doing the work, a smaller tree that was dead must have been knocked and fell over back across the creek. Since my original plan was to remove the tree from the creek, I called to ask the price for now moving this smaller tree. I was told by ******** that the price would be $1600 (keep in mind this tree was not even the size of the original) and they were here at the time it occurred. That is 2/3rds the price of the entire job. It seems to me they would try to do the right thing without looking to increase the job by 73% for a situation that occurred while they were working on my property.

  • Initial Complaint

    Date:04/02/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    These guys told me they where coming in a week we'll me and my wife wasn't home they came to my house on a Sunday when they told me they be at my house in a week I didn't know they was on my property til my back neighbor text me to tell me so I got home I spoke to the owner because a tree branch feel and knocked my power box off my house which I went without power for 3 days after he said he was go fix had to call a eletrican they said it would be ****** dollars to fix well I never heard from this company again they blocked me and my wife numbers and all I don't think they don't have buisness insurance at all cause if they did why they couldn't fix the damages then they lied and said they where coming back and they didn't never heard from them again lucky my wife uncle knew a eletrican and he only charge us a couple of 100s bucks they left my yard in a mess I had to pay another company to finish the job

  • Initial Complaint

    Date:03/17/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Cheap and Great Tree Services came to our home at 4:40 pm, 2/28/25. The total amount paid to the company was $3300 for the removal of 18 trees. The company stated that all the trees would be cut down very low to the ground. We were asked to mark all the trees to be removed. My dispute is that one tree was missed and several trees were not cut down to the ground and most of the cut trees were left on the ground in the buffer area. The cut trees should have been hauled away or ground into mulch. This is a terrible eyesore for us and the church behind us. The business has not tried to resolve the issue. On 3/5/25 I spoke with ********. I was told to send pictures of my concern and the invoice which I did. He assured me that this matter would be taken care of. I have called again and sent a text and no one has responded.

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