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Business Profile

Diesel Engines

Yanmar America Corporation
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/18/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a crate yanmar engine for my excavator 5/11/2024 and it took about 2 months to have built and delivered which was ok. yanmar engine warranty clearly states that it has a 24 month warranty and that the purchaser is responsible for transporting the engine to the dealer. the engine had an internal failure in Novemberl with less than 100 hours on it. it took yanmars representative 2 months to find a certified dealer who would work on the engine and another month for them to tell me if I took the whole machine and the engine had to come out, I would have to pay whatever the shop charged to pull it out. I've often seen these bills go as high as $10,000 because they have your machine for collateral and there's no limit to what they can charge. If I pull the engine out, they can't properly troubleshoot it, if I leave it in, I'm most likely going to have a bigger bill than the engine would cost for me to rebuild it myself. I'm almost to the point of ordering a rebuild kit and fixing it myself which is not fair to me because I paid so much for this engine. the engine cost was $13,181.58

    Business Response

    Date: 02/20/2025

    Mr. ***** please contact me at ************************************ to discuss further. Thank you.

  • Initial Complaint

    Date:07/08/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Tractor was purchased from Yanmar American Corporation in February 2024. Total amount of tractor was ****** dollars. A 10 year warranty as well as assurance that there was a Yanmar service center to service tractor in **************, was in the contract. However the tractor is less than a year old and need service. After many phone calls I find out that there are not any Yanmar service center near me. The closes 3 are 4 hours or more away. They are unwilling to help me with this issue. Basically saying oh well we are sorry and offering no solution. I am asking for a replacement tractor, refund or cover the transportation of the tractor to and from the Yanmar service center and cover what it costs to fix what is wrong with the tractor as well as honoring the 10 year warranty.

    Business Response

    Date: 07/09/2024

    ************,

    I am in receipt of your BBB submission, and I am reviewing internally. I or a designated representative will reply soon.

    Kindest Regards,

    ********************

     

  • Initial Complaint

    Date:04/17/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Yanmar engine in my boat is not functioning. It is a 2007 boat and engine. The **** or computer that controls the throttle and transmission has malfunctioned. Yanmar has no parts available to repair the problem. As I have looked into it this, it is a widespread problem with no solution. When it was available it was a $300 part. To replace an engine would cost many thousands of dollars. The engine itself is in perfect working order it just cannot be controlled without the ECU.What can be done to compel Yanmar to make parts available to repair my and many others engines?

    Business Response

    Date: 04/18/2024

    Dear Valued Customer,

    We are in receipt of your complaint. We are reviewing the matter and any available solution, and we will contact you promptly.

    Thank you.

    ****

Yanmar America Corporation is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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