Complaints
Customer Complaints Summary
- 291 total complaints in the last 3 years.
- 75 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/04/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
For some unknown reason **** cancelled my account for no reason whatsoever. I have never tried to use **** for fraudulent purposes of any kind or have I attempted to cash a bad check of any kind. I use PayPal with my business on a daily basis and not being able to cash a check has left me with **************.
Business Response
Date: 08/17/2022
Ingo Money has investigated this consumer's account. We were able to escalate the account to *************** for review. **** can accept transactions from this consumer. All checks are subject to approval.Initial Complaint
Date:08/03/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I cashed a check for $100.00 and there was a pending transaction for $0.00. I call and got hung up on and lied. I asked for a corporate phone number and they would not provide me with it, I asked for the last name of the person I was speaking to and she would not provide me with it . They did everything but the right and honestly things they do nothing but steal peoples money and they need shut down like yesterday! They are a scam and it's sickening cause I needed that money for my childs meds and they took that from my child!!Business Response
Date: 08/24/2022
Ingo Money has investigated this consumer's account. We were able to cash the consumer's check. The consumer is still able to attempt other check submissions. All checks are subject to approval. All attempts to contact the customer were not successful.Customer Answer
Date: 09/13/2022
was trying to cash a check for my daughter's meds, and I forgot to update my card on my ingo account, realized this after the check went through and so I changed it. Called ingo to tell them and they told me to contact my cardholder so I did so. Talked to cash app and when they found the pending deposit the gentleman tells me it's a pending transaction for $0.00, I cashed a $100.00 check. So I called **** back and that's when it all started, the getting hung up on, telling me that there is no one else to speak to me and nothing that they can do for me, and I have just lost $100.00. so I look up and they work for or with or whatever first century bank N.A.so I contact them and this gentleman that help me has been the only one who was kind and actually tried to help me. So he gives me a name to ask for so I call **** back and ask for this lady and they tell me NO I may not speak to her. Flat out NO!! So I call first century bank N.A. back and now all of a sudden this gentleman is in a meeting when I called and they are the first responds team. But he was in a meeting!?!Business Response
Date: 09/16/2022
Ingo Money has investigated this consumer's account. We were not able to communicate with the consumer and advise the steps needed to resolve their issue.Initial Complaint
Date:07/31/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I feel I was wrongly judged and discriminated against by Ingo, Netspend, and several other banks that offer mobile check cashing. I have received a message stating that my risk factor was too high, therefore not allowing me the option of mobile services. I was able to apply for an account and was approved, debit cards were sent and recieved by myself. I dont understand the reason why I have been singled out and microscoped causing denial of services offered.I hope to resolve this issue and be allowed to use the mobile check cashing option on any online banking servicer.Thank you for your consideration,*****************************Business Response
Date: 08/12/2022
Ingo Money has investigated this consumer's account. We were not able to communicate with the consumer or resolve their issue. All attempts to contact the customer were not successful.Initial Complaint
Date:07/31/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Attempted to cash a check using Ingo.com I took pictures of front and back and they were accepted and told me the check was accepted and money would be deposited. All I had to do was write VOID on check and I did and took a pic. It then came back and said the void print on check was not bold enough and check was refused. So I now have a voided check i cannot cash anywhere because it says void across it like the company asked. I am out ****** with no way to contact check writer and a worthless check.Business Response
Date: 08/10/2022
Ingo Money has investigated this consumer's account. Unfortunately, we were unable to cash the consumer's checks. The consumer is still able to attempt other check submissions. All checks are subject to approval. All attempts to contact the customer were successful.Initial Complaint
Date:07/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I use the **************** serve cash card because I do not trust banks. As part of their service they use Ingo Money as their deposit contractor for depositing checks into these accounts. I work for a bank, therefore I do t trust banks. Ingo money sent me a message saying they closed my account because of activity on my accountS. This is a pre canned message and its a lie. Its a fraudulent lie. It will lead to criminal prosecution at Ingo Money. They have sent BBB the same reply for each case said about them which shows you that they use an automated system with no human intervention period. They closed my depositing capability without warning and without merit. Because I deal in high dollar amount transactions they closed my account. They are use to dealing with high risk people and use that and target those types of people for those types of high returns. That is predatory and is illegal. I have screenshots of proof and if you read all of their responses you will see these people are questionable. My new purpose is to shut them down for predatory practices. I have an injunction prepared to be filled against Ingo Money and it will be filed in Federal Court for their violating title 18 section 241 and 242.Business Response
Date: 08/08/2022
Ingo Money has investigated the request. Unfortunately, with the information, provided we were unable to locate an account to assist the customer. All attempts to contact the customer were not successful.
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