Complaints
Customer Complaints Summary
- 291 total complaints in the last 3 years.
- 75 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I got flagged for fraud cause someone wrote me a bad check I didn't know was bad.Ingo will not let me use there service
Business Response
Date: 06/27/2025
Ingo Money has investigated this account. After further investigation of the account, it has been determined the account will remain inactive. We really wish there was more we could do. Unfortunately, there are policies and procedures we must follow. After escalating, we received a refusal response. We sincerely apologize, but your check will not be accepted.Customer Answer
Date: 06/27/2025
Complaint: 23476712
I am rejecting this response because:
Sincerely,
***** ******Business Response
Date: 07/01/2025
Ingo Money has investigated this account. After further investigation of the account, it has been determined the account will remain inactive. We really wish there was more we could do. Unfortunately, there are policies and procedures we must follow. After escalating, we received a refusal response. We sincerely apologize, but your check will not be accepted.Initial Complaint
Date:06/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I attempted to cash a money order through their service (via ******). I have done so several times before successfully. This time, after accepting the scans of the front and back, they asked me to write VOID on the check, and submit an image to get the funds released.I did this, and THEN the transaction failed/was declined, and the voice prompt said that I could go ahead and attempt to cash the check elsewhere.Once the check has had VOID written on it, it's no longer valid. The time to decline the transaction was BEFORE the check was *********** I have lost that money, and cannot get it back. I have no recourse.Business Response
Date: 06/25/2025
Ingo Money has investigated this consumer's account. We were able to escalate the account to *************** for review. **** can accept transactions from this consumer. All checks are subject to approval.Initial Complaint
Date:06/12/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I attempted to cash a check on Tuesday 6/10 using Venmos Ingo Money ********************* which I have used countless times in the past. Both my ***** and check cashing experiences were always good and my account history has been clean without issues. This check I had received came from a union worker whose account was through a credit union. Ingo Money flagged the check and claimed it was fraudulent mistakenly. Furthermore they placed a hold on my account preventing me from using their services anymore. There was nothing wrong with the check or the account or person who issued it. The only difference is it was from a credit union. After calling them several times to resolve the issue the final response and decision was that even after acknowledging that the check itself was valid and that I wasnt even asking for the check to be cashed their policy states that because they feel the check was an elevated risk that my account will remain closed. No other information, issues or anything else. So final conclusion is because I accepted a check from someone who uses a credit union, Im now banned from cashing checks through **********************************Business Response
Date: 06/25/2025
Ingo Money has investigated this consumer's account. We were able to escalate the account to *************** for review. **** can accept transactions from this consumer. All checks are subject to approval.Customer Answer
Date: 06/25/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ********Initial Complaint
Date:06/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Id like to be able to cash a check i keep getting error messages and says my account is closed but that is incorrect and i should be able to cash a check I dont know why they are denying me I tried numerous times 02/04:2025 05/09/2025Business Response
Date: 07/02/2025
Ingo Money has investigated this account. After further investigation of the account, it has been determined the account will remain inactive. We really wish there was more we could do. Unfortunately, there are policies and procedures we must follow. After escalating, we received a refusal response. We sincerely apologize, but your check will not be accepted. All attempts to contact the customer were not successful.Initial Complaint
Date:05/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am ********* *******, filing a complaint against Go2Bank and Ingo Money. On Wednesday, May 21, 2025, I attempted to deposit a California tax refund check via the Go2Bank app. After initial approval, I was instructed to void the check and upload its image.The app repeatedly failed to capture the voided check's image. Numerous calls to Ingo Money customer service, including repeated uninstall/reinstall attempts, led to my account being locked. On Friday, May 23, 2025, during a three-way call with Go2Bank and Ingo Money, I was explicitly advised by the bank to take a "picture of a picture" of the voided check, despite knowing it was against policy. This action resulted in a hold being placed on my account.After the Memorial Day weekend, on Tuesday, May 27, 2025, three Go2Bank representatives confirmed the hold was removed and instructed me to re-upload the check, stating it would be processed within minutes (which stretched to hours/24 hours).However, today, Wednesday, May 28, 2025, I was informed my Go2Bank account is closed, citing the "picture of a picture" as the reason. This directly contradicts yesterday's instructions. I have spoken with multiple supervisors at both Go2Bank and Ingo Money, receiving only runarounds.Ingo Money previously verified this check as legitimate and in my name. This is not fraud or suspicious activity. Due to being instructed to void the check, it is now unusable elsewhere.Relevant ticket numbers: *******, ******. All calls were recorded by Ingo Money. I have email proof of the check's initial approval.I request my account be reopened and I be allowed to deposit this legitimate check.Sincerely,********* *******Business Response
Date: 06/02/2025
Ingo Money has investigated this consumer's account. We were able to communicate with the consumer and advise the steps needed to resolve their issue.Initial Complaint
Date:05/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
********* has a monopoly hold on the prepaid debit industry for mobile check deposit and unfair practices when assessment of risk for cashing said check with no evidence of illegal activity and blocks you from all other options controlled by ingo as well as inconsistencies for reason your checks are not reviwed for authenticity so they wont even review whats being submitted based off of whatever reason they want to make up at the moment im unsure as to how one company is able to have control over the whole industry and it not be a violation of the lawBusiness Response
Date: 06/03/2025
Ingo Money has investigated this account. After further investigation of the account, it has been determined the account will remain inactive. We really wish there was more we could do. Unfortunately, there are policies and procedures we must follow. After escalating, we received a refusal response. We sincerely apologize, but your check will not be accepted.Initial Complaint
Date:05/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On May 11 2025 tried to cash a mobile check through ****** and was denied service contacted ingo and they finally got back to me on May 19 2025 and after speaking with a supervisor named **** I was told that they could never open my account again based on a previous attempt to use their service a year ago. They wouldn't give me any information as to where or why or how this decision was made not even my own personal information nothing so I can resolve the so called issues. They wouldn't provide any documentation no account number nothing at all. They were extremely rude and I didn't understand why they didn't give me any information about a closed account in my name that I wasn't even aware of. Could be fraudulent action someone using my personal information to gain service and they still denied any chance of a resolution to this issue.Business Response
Date: 06/02/2025
Ingo Money has investigated this consumer's account. We were able to escalate the account to *************** for review. **** can accept transactions from this consumer. All checks are subject to approval.Initial Complaint
Date:05/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
April 8 I cashed a check for $266, after the instant free $260.68 was supposed to be deposited into ******. ****** never received the funds. Payp has nothing in their system.ive called both ingo and ******..Even on a conference call and still nothing is resolved. Each co blames the other. Need my moneyBusiness Response
Date: 06/06/2025
Ingo Money has investigated this consumer's account. We were not able to communicate with the consumer to resolve their issue. All attempts to contact the customer were not successful.Initial Complaint
Date:05/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ingo money canceled my account without prior notification. No reason given and no ability to contact for resolution. When I called I was told to reopen an account but was denied without explanation. I can no longer accept checks through my business and personal ****** accounts effectively bringing my business account to a ****. When I called customer service, they gave me no information on their fraud division, then proceeded to tell me that it was not their problem.Business Response
Date: 06/02/2025
Ingo Money has investigated this consumer's account. We were able to escalate the account to *************** for review. **** can accept transactions from this consumer. All checks are subject to approval.Initial Complaint
Date:05/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
please see attachment for full complaintBusiness Response
Date: 06/02/2025
Ingo Money has investigated the request. Unfortunately, with the information, provided we were unable to locate an account to assist the customer. All attempts to contact the customer were not successful.
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