Reviews

Review Details

• Review fromAdam T

  Date: 09/27/2022

  1 star
  I had an issue with identity verification for the first time and the last time. The first time I tried to cash a check, I forgot to deactivate my VPN which protects my location. This caused the app to have an error in confirming my identity. When I chatted in to Ingo Money customer service, they did not try to confirm my identity, they instead permanently excluded me from their services. Given the fact that they are essentially the only mobile deposit provider, this comes as a concern to me. They dont seem to care much for the retention of customers, considering their monopoly on the industry.

• Review fromCraig C

  Date: 09/22/2022

  1 star
  On several occasions I have tried to cash checks on PayPal using the Ingo money service. Most of the time I have tried this they deny the deposit for no apparent reason. The checks are legitimate, photos taken are clear and the checks are properly endorsed. When you contact customer service they do not offer you any help, only canned messages with no substance. They do nothing to clarify why the checks are declined and no nothing to attempt to solve the problem.

• Review fromShyla R

  Date: 09/17/2022

  1 star
  On September 16th I mistakenly uploaded a front and back photo of an incorrect check. I have asked this company multiple times to cancel the pending transaction. They have told me that they have canceled it yet on my account it still shows that this is pending

• Review fromAmy R

  Date: 09/15/2022

  1 star
  Horrible! Made me destroy check then told me they couldn't accept it. Will not speak to me or answer emails.

• Review fromKat C.

  Date: 09/12/2022

  1 star
  Horrible company. Was trying to cash my payroll check via my banking app (so it would deposit) it was denied. No reason given. Next they closed my account permanently for no reason. At least no reason was given. I tried to contact customer service who are non-existent.

• Review fromSTEPHANIE A

  Date: 09/05/2022

  1 star
  Wow as I read everyone's reviews I'm going through the same thing. I was cashing a check through my transact 711 app. I was at the last step to cash my check to take a picture of my check with VOID on the front of it as the 1st one didn't go through so I did it again then I got an email saying my account it inactive. So my check was not deposited and to take my check to another financial institution. Then I email them and all they tell me is my account is inactive with no explanation They are the worst they are a scam now I have to get another check from my employer what an inconvenience.

• Review fromTangela W.

  Date: 09/05/2022

  1 star
  Rude.They sunt me email saying that they can't approve my check and closed my account.i called 6 times and they were rude

• Review fromMike G

  Date: 09/04/2022

  1 star
  Horrible company. Last time attempting to cash a check it was denied. No reason given. Next they closed my account permanently for no reason. At least no reason was given. I tried to contact customer service who are nonexistent. Called & emailed with zero success. Read the reviews on here and Goggle and youll see the same complaints over and over. Just a c*** company.

• Review fromDelia H

  Date: 08/19/2022

  1 star
  I have a Venmo debit card. My husband gave me a check to cash as he has done numerous times before with no issues. He has no issues with his checking account. Venmo says I have no issues with them. So they sent me to this company, as they are the ones who check to see if checks are good. Well, I've emailed them 3 times in 6 days with no response. Horrible service

• Review fromNicole C

  Date: 08/11/2022

  1 star
  if i could give NEGATIVE STARS i would. i used them for the 1st time last week Thursday August 4, 2022 on an account i have had for over 8 ********** other account over 14 years. i had no problem. the following day, i had a money order to cash. did the process. then nothing until late that night when I received an email saying:Checks may not be approved for a variety of reasons, including:Check was not endorsed Check images are illegible Check was not written to you as your name appears on your account A properly voided image of the check was not received You may retain this email for your records. I go in to the app which gave a completely different message claiming i had to wait 48 hours. now mind you, their terms and conditions don't differentiate between a money order vs a check much less to say you have a waiting period to cash an m.o.so even though i needed the money, i waited until Monday. 1st the app told me it could not detect my location. then i had to retake the front & back photos at least 4 times then submit, only to get the same message. i called & spoke with ******* and she told me the pictures were blurry to try again. i did. then got the same decline message. after 2 more attempts trying to get this done, the person who issued it to me took it back and got a new one in compliance with the litany of reasons why this did not get approved. he got one with my name PRINTED on it . i followed the list of instructions THEY gave as to why it was denied. then they declined it again. i called waited 37 mins & 49 secs only for the rep to pick up & hang up. called again and spoke with ***** she said i altered the money order as if i am a thief. they claim they check with issuers of instruments. if they had they would have known it had NOT been cashed. so they closed my Ingo account for following their instructions. their customer service *****. their ********************* are confusing and deceptive.The app is poorly designed, GUI is glitchy. Disgusted