Reviews

This profile includes reviews for eCredable's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  eCredable

  PO Box 634 Alpharetta, GA 30009-0634

  
• 

  eCredable

  5755 N Point Pkwy Ste 77 Alpharetta, GA 30022-1146

  

Review Details

• Review fromRafael L

  Date: 04/16/2025

  1 star

  Rafael L

  Date: 04/16/2025

  Very poor communication with costumer... I ran into an issue and emailed them they took forever to reply when the did they did they were not clear and did not help at all. I paid for on demand account verification they charged me eventhough they couldn't or did not verified anything. This *** **** emailed me back on 04/10/25 I asked a ************** is the 16th and still nothing back from him. So if you don't want this type of issue don't even bother signing up with these people. I DO NOT RECOMMEND!!!
  

  eCredable

  Date: 05/28/2025

  Were sorry to hear about your experience and appreciate the opportunity to respond. At eCredable, we take customer care seriously, and your feedback helps us improve.

  We reviewed your account and understand there was a delay in communication from our team after your initial outreach. Thats not the standard we aim to uphold. Weve taken steps internally to ensure more timely and clear follow-ups going forward, and we sincerely apologize for any frustration this caused.
  

  To clarify, the ************************************** requires successful verification of your provider. If the account cannot be verified due to factors such as limited access or ineligible documentation, we are unable to complete the process.
  
  That said, we do not take this lightly and have issued a full refund for your On-Demand Account Verification order.
  
  For future support, we offer multiple ways to reach us:
  
  *** eCredable Virtual Assistant: Available 24/7/365 (Help icon on our website)
  eCredable Care Ticket System: Submit a Ticket Replies within 2448 business hours
  Live Chat: Available MondayFriday, 9 AM5 PM EST
  Phone Support: **************
  ************ FAQs and Guides available 24/7
  
  We're committed to resolving your concerns and improving your experience.
  
  eCredable *************start="1849" data-end="1852">Make Every Payment Count

• Review fromAntonia W

  Date: 12/30/2024

  1 star

  Antonia W

  Date: 12/30/2024

  They are scammers. Stay away there's no contact #..............................................................................please stay away.....asap
  

  eCredable

  Date: 12/31/2024

  Hi *******, eCredable Care offers 24/7 online support via *** (eCredable Virtual Assistant), tickets, LiveChat, Toll-Free number, and an interactive help center where you can find FAQs, how-to guides, videos, a variety of topics related to credit, and much more. We use various technologies to provide support effectively and efficiently: We can instantly view your profile, account activity, system details, and other information so we can effectively answer your questions. We frequently ask you to send us screenshots, videos, and links to help us see what youre seeing. We can also send you screenshots and videos to guide you in the right direction. It's faster. We can quickly get to the bottom of your questions without putting you on hold. Security is our #1 priority. We can immediately verify your identity, and online support keeps detailed records in one place. This ensures nothing gets lost in translation if we need to escalate your issue. We'll always have access to previous tickets, so you won't have to repeat questions. If you need assistance from an eCredable Care team member, please use the following options. 1. ***, eCredable Virtual Assistant - She's available 24/7/365 by clicking the help bubble in the bottom right-hand corner of the site 2. eCredable Care Ticket agents monitor tickets 24/7 and reply within 24 48 business hours. This can be found here--******************************************************************** 3. eCredable Care ******** agents are available on the site Monday - Friday between 9 AM and 5 PM EST on eCredable by clicking the help bubble in the bottom right-hand corner of the site and ask *** to transfer you to an agent. 4. eCredable Care Phone ************** 5. eCredable **************** this is available 24/7/365. You can find FAQs, how-to-videos, a variety of topics related to credit, and more here--******************************************************* eCredable Care eCredable Business Lift Make Every Payment Count

• Review fromVincent S

  Date: 12/12/2024

  1 star

  Vincent S

  Date: 12/12/2024

  They initially supported adding individual bills. Now they only support bills through a banking source. However, they don't support my bank although they have been charging me for at least one year that I can tell. There is no customer support person during the day. They offer you their BOT but I could not find it on the homepage. It was difficult to find how to open a ticket. Their help system only offers written data but no ultimate link to a phone number. I was able to get a phone number here but all it does is refers you back to the web site and extreme difficulty in finding a support link.
  

  eCredable

  Date: 12/18/2024

  Hi *******,Thank you for bringing this to our attention. Weve looked into your concerns regarding linking ******************** to eCredable.eCredable uses Plaid to securely connect users' bank accounts to our platform. ***** currently supports over ****** financial institutions, providing seamless integration for most users--approximately one in three adults with a bank account has connected to an app using Plaid. However, as of December 2024, Plaids connectivity with ******************** remains limited.Current Status:Ongoing Conversation: Plaid and ******************** are actively working toward establishing a direct integration. However, there is no specific timeline for when this connection will be fully supported.Impact on Customers: At this time, Fidelity accounts cannot be directly linked through Plaid. This limitation is not unique to eCredable, as users of other financial platforms have also reported similar challenges.Unfortunately, this means that you cannot link Fidelity accounts for bill payments to eCredable at this time. Additionally, ***** does not currently offer an alternative method to connect these accounts for rent, phone, or utility payment reporting with eCredable.We are closely monitoring Plaids ongoing discussions with Fidelity. As soon as ***** provides an update or resolves this connectivity issue, we will share the news with you immediately. We appreciate your understanding and patience as Plaid works to expand its financial institution coverage. We'd be happy to assist with that process if you have any other accounts (outside of Fidelity) that you would like to link.eCredable Care offers 24/7 online support via *** (eCredable Virtual Assistant), tickets, LiveChat, and an interactive help center where you can find FAQs, how-to guides, videos, a variety of topics related to credit, and much more. We use various technologies to provide support. If you need assistance from an eCredable Care team member, please use the following options. ***, eCredable Virtual Assistant - She's available 24/7/365 by clicking the help bubble in the bottom right-hand corner of the site eCredable Care Ticket agents monitor tickets 24/7 and reply within 24 48 business hours. This can be found here--******************************************************* eCredable Care LiveChat agents are available on the site Monday - Friday between 9 AM and 5 PM EST on eCredable by clicking the help bubble in the bottom right-hand corner of the site eCredable Care Phone ************** eCredable **************** this is available 24/7/365. You can find FAQs, how-to-videos, a variety of topics related to credit, and more here--******************************************************* Please let us know if you have any additional questions or need further support.eCredable Care eCredableLift Make Every Payment Count

• Review fromOsvaldo T

  Date: 10/05/2024

  1 star

  Osvaldo T

  Date: 10/05/2024

  There isn't no refund with these robots, NEVER use there service. Big time of a waste of money, you can use that money for Ads for your business or use it to pay down on your credit cards.
  

  eCredable

  Date: 10/06/2024

  Hi *******,At eCredable, we strive to deliver the best customer experience possible. We appreciate and genuinely value the invaluable feedback, which we use to make eCredable even better. Please contact eCredable Care as refunds are considered on a case-by-case basis. eCredable Care offers 24/7 online support via *** (eCredable Virtual Assistant), tickets, ********, and an interactive help center where you can find FAQs, how-to guides, videos, various topics related to credit, and much more. We use various technologies to support you: We can instantly view your profile, account activity, system details, and other information to effectively answer your questions. Credit Building is a lifelong personal process. We frequently ask you to send us screenshots, videos, and links to help us understand what you see. We'll send you screenshots and videos to guide you in the right direction. It's faster. We can quickly resolve your questions without putting you on hold. Security is our #1 priority. We can immediately verify your identity, and online support keeps detailed records in one place. This ensures nothing gets lost in translation if we need to escalate your issue. We'll always have We'lls to previous tickets, so you won't have to repeat questions. If you need assistance from an eCredable Care team member, please use the following options. 1. ***, eCredable Virtual Assistant - She's available 24/7 by clicking the help bubble in the bottom right-hand corner of the site 2. eCredable Care Ticket agents monitor tickets 24/7 and reply within 24 48 business hours. This can be found here--**************************************************************************** 3. eCredable Care ******** agents are available on the site Monday - Friday between 9 AM and 5 PM EST on eCredable by clicking the help bubble in the bottom right-hand corner of the site 4. eCredable Care Phone ************** 5. eCredable **************** this is available 24/7/365. You can find FAQs, how-to-videos, a variety of topics related to credit, and more here--*************************************************************** eCredable Care eCredable Lift "Make Every Payment Count"

• Review fromMichael J

  Date: 08/25/2024

  1 star

  Michael J

  Date: 08/25/2024

  This company *****. This been two weeks and they have not transferred my information to ***********I have open multiple help tickets and chatted with ***** on support and ever time I complain they tell me my information will be transferred today. They are liars. Do not trust them!
  

  eCredable

  Date: 08/27/2024

  Hi *******,Thank you for sharing your feedback. As stated on eCredable, accounts may take up to two weeks or more to appear on your credit report.Please let us know if you have any questions. eCredable Care eCredable Lift Make Every Payment Count

• Review fromDeidra B

  Date: 06/21/2024

  1 star

  Deidra B

  Date: 06/21/2024

  I just made an attempt to sign up. I put my SSN# and address in the system, but their site is either glitchy or they are a scam. The terms and conditions were blank and I am afraid that now they have my personal information.Please help. Please don't allow them to steal my identity. I have had enough of that!Thank you!
  

  eCredable

  Date: 08/09/2024

  We offer 24/7 online support via *** (eCredable Virtual Assistant), tickets, LiveChat, and an interactive help center where you can find FAQs, how-to guides, videos, various topics related to credit, and much more. We love answering questions, solving problems, and helping you on your lifelong credit-building journey. We use various technologies to provide support effectively and efficiently: We can instantly view your profile, account activity, system details, and other information to effectively answer your questions.We frequently ask you to send us screenshots, videos, and links to help us see what youre seeing. We can also send you screenshots and videos to guide you in the right direction.It's faster. We can quickly get to the bottom of your questions without putting you on hold.Security is our #1 priority. We can immediately verify your identity and online support keeps detailed records in one place. This ensures nothing gets lost in translation if we need to escalate your issue. We'll always have access to previous tickets so you won't have to repeat questions. Agents are available on LiveChat between 9 AM to 5 PM EST EST. If you need assistance from an eCredable Care team member, please use the following options. ***, eCredable Virtual Assistant - She's available 24/7/365 by clicking the help bubble in the bottom right-hand corner of the site eCredable Care Ticket agents monitor tickets 24/7 and reply within 24 48 business hours. This can be found here eCredable Care LiveChat agents are available on the site Monday - Friday between 9 AM and 5 PM EST on eCredable eCredable **************** this is available 24/7/365. You can find FAQs, how-to-videos, a variety of topics related to credit, and more here eCrdable Care Phone - If you prefer, you can call eCredable toll-free at ************ Monday - Friday between 9 AM and 5 PM EST.Here are some articles about eCredable Lift by credit or financial experts on major media outlets and reputable websites: CNBC - ********************************************************************************************************** CNBC Select - ******************************************************************************** Select - ******************************************************************************** Make it - ******************************************************************************** CNBC - ***************************************************************************************************** VantageScore - ************************************************************************* - ************************************************************************ Consumer Reports - ********************************************************************************************************* Consumer Reports - ****************************************************************************************************** - ******************************************************************************************* - ******************************************************************** This is in an effort to address your concerns about eCredable's position on this matter. eCredable Care eCredable Lift "Make Every Payment Count"

• Review fromKENNETH C

  Date: 06/18/2024

  1 star

  KENNETH C

  Date: 06/18/2024

  They are a big-time scamming outfit! when you go to ****** them up for customer service you get the wrong number, or the number isn't in service do not waste your time or money fooling with ecredable because they're not right and we all work too hard for or money to be toking advantage off im going to try to *** them myself!!!
  

  eCredable

  Date: 06/19/2024

  Hi *******,We offer 24/7 online support via *** (eCredable Virtual Assistant), tickets, LiveChat, and an interactive help center where you can find FAQs, how-to guides, videos, various topics related to credit, and much more. eCredable Care team members are real, friendly humans. We love answering questions, solving problems, and helping you on your lifelong credit-building journey. We use various technologies to provide support effectively and efficiently: We can instantly view your profile, account activity, system details, and other information so we can effectively answer your questions.We frequently ask you to send us screenshots, videos, and links to help us see what youre seeing. We can also send you screenshots and videos to guide you in the right direction.It's faster. We can quickly get to the bottom of your questions without putting you on hold.Security is our #1 priority. We can immediately verify your identity and online support keeps detailed records in one place. This ensures nothing gets lost in translation if we need to escalate your issue. We'll always have access to previous tickets so you won't have to repeat questions.If you need assistance from an eCredable Care team member, please use the following options. ***, eCredable Virtual Assistant - She's available 24/7/365 by clicking the help bubble in the bottom right-hand corner of the site eCredable Care Ticket agents monitor tickets 24/7 and reply within 24 48 business hours. This can be found here eCredable Care LiveChat agents are available on the site Monday - Friday between 9 AM and 5 PM EST on eCredable eCredable **************** this is available 24/7/365. You can find FAQs, how-to-videos, a variety of topics related to credit, and more here eCrdable Care Phone - If you prefer, you can call eCredable toll-free at ************ Monday - Friday between 9 AM and 5 PM EST.Please let eCredable Care know if you have any further questions. Thank you for choosing eCredable Business Lift! eCredable Care eCredable Lift Make Every Payment Count

• Review fromIda H

  Date: 06/17/2024

  1 star

  Ida H

  Date: 06/17/2024

  This company has a phone number online just for show. The phone number doesnt even work ! But they take your money.
  

  eCredable

  Date: 06/18/2024

  Hi ***,We offer 24/7 online support via *** (eCredable Virtual Assistant), tickets, LiveChat, a Toll-free number, and an interactive help center where you can find FAQs, how-to guides, videos, various topics related to credit, and much more. eCredable Care team members are real, friendly humans. We love answering questions, solving problems, and helping you on your lifelong credit-building journey. We use various technologies to provide support effectively and efficiently. If you need assistance from an eCredable Care team member, please use the following options. ***, eCredable Virtual Assistant - She's available 24/7/365 by clicking the help bubble in the bottom right-hand corner of the site eCredable Care Ticket agents monitor tickets 24/7 and reply within 24 48 business hours. This can be found here--*************************************************************** eCredable Care LiveChat agents are available on the site Monday - Friday between 9 AM and 5 PM EST on eCredable eCredable **************** this is available 24/7/365. You can find FAQs, how-to-videos, a variety of topics related to credit, and more here--*************************************************************** eCredable Care Phone Support agents are available on the site Monday - Friday between 9 AM and 5 PM EST at ************** eCredable Care eCredable Lift Make Every Payment Count

• Review fromGregory A S

  Date: 04/08/2024

  1 star

  Gregory A S

  Date: 04/08/2024

  Bogus! I signed up for the service over a year ago, and everything they said they would do, they didn't. I've talked to several different reps. (via email) and none of them seem to understand what is going on and its simple...nothing has been reported for over 6-8 months. a couple of my accounts were never even linked. I want a refund immediately.
  

  eCredable

  Date: 06/04/2025

  Hi *******,Were sorry to hear about your experience and appreciate the opportunity to respond. At eCredable, we take customer care seriously, and your feedback helps us improve.After reviewing your profile, we can confirm that eCredable actively reported your eCredable ******** subscription tradeline to D&B, Experian, and Equifax to help you raise your business credit scores. Also, eCredable has reported your business accounts to participating business credit bureaus. Accounts established in the name of your business can be reported to ******* and Creditsafe. Accounts established in the business owner's name can be reported to **********. Heres the latest status of your tradelines: Accounts listed on your Equifax business credit report as ******** Services Accounts listed on your Creditsafe business credit report as Services You can confirm this information by obtaining a copy of your business credit reports and scores directly from the major business credit bureaus' eCredable reports to: D&B - Check Your ******** Credit Report and Scores (*******)Experian - Experian ******** Credit Reports and Scores Equifax - ******** Credit Reports | Equifax Creditsafe - ******** Credit Reports | Creditsafe Once you have obtained a copy of your business credit reports and need eCredable to identify your tradelines, just let us know.Please let us know if you have any questions. eCredable Care eCredable ******** Lift Make Every Payment Count

• Review fromScott C

  Date: 02/02/2024

  5 stars

  Scott C

  Date: 02/02/2024

  I had an issue linking my power utility company and their support was great. Most importantly, I saw a real jump in my credit score. They took me from, no way are you qualified for the loan I needed for a car to, I actually qualified for decent terms. My roommate had a similar experience with eCredable
  

  eCredable

  Date: 06/04/2025

  Outstanding! Thank you for choosing eCredable Lift! eCredable Care eCredable Lift Make Every Payment Count