Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/07/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company placed an online ad for lawn service. $200 initial service, $150 ea additional. They claim to pay electronically, on the 5th of the month. They can only be reached via text or email. I've been texting and emailing for 3 days, not a single response.

• Initial Complaint

  Date:07/18/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Services that were listed on the contract were never provided. They kept giving excuses and saying they would complete services in a few weeks but never did. They were contracted for service every 2 weeks and when I asked them when they were coming after not coming for 3 weeks, they got upset and said they were terminating the contract (I had complained to them in an email about their service). They said they would issue a partial refund but have refused to answer my emails asking how much the refund will be for and how it will be issued. I paid them up front via Zelle as I was provided a discount by doing this. They have since unregistered the Zelle account so there is no way for them to refund me. This company does not disclose that they outsource their services completely. I thought I was paying for a local company to provide lawn services and a company with a different name on their truck came to do the services. The service provided killed our lawn in spots and there are weeds growing everywhere, so I cannot see how they applied a weed treatment that was in the contract. Just terrible service and now a breach of contract. Other consumers need to be warned of this company and they need to provide a refund immediately as I have now had to contract with a new company to do the services. I have told them I expect at least half of the amount paid to be refunded, but again, have received no acknowledgement on the amount I will be refunded, when, and how.

  Business Response

  Date: 07/18/2024

  We already informed customer of our terms of service and the refund process. They aren't getting a full refund on work already done over the course of 4 or 5 months of the contract. Again due to us missing service one time during the 4th of July holiday they were up in arms. We offered to end the relationship as they were unhappy. We will return a portion of the 60-75:days left in the contract per our terms of service. After they escalated everything we prefer to not have to be contacted by them  A portion of the remaining payment will be returned and has been communicated to them. 

  Customer Answer

  Date: 07/18/2024

   
  Complaint: 22007999
  
  I am rejecting this response because:

  I still have not been informed of the amount of the refund (I have asked for half, not for the full amount) nor have they told me when they will be processing this refund, nor in what manner. There are not "terms of service" to which they keep referring to listed in the contract, nor on their website. Half of the services were not provided. We did not receive the tree removal or power washing, we do not believe we received weed treatment or fertilization (see attached pictures) and biweekly service was to be through September 30th. You can also see in the pictures that the lawn mower stained the driveway. I need to know what the amount of the refund will be, when it will be paid, and how it will be paid. 

  
  Sincerely,
  
  *****************************

  Business Response

  Date: 07/18/2024

  We are ending this back and forth. Whatever customer chooses to do here on out is their choice. We aren't replying to anymore messages. We have offered partial refund and thats all. 

  Customer Answer

  Date: 07/18/2024

   
  Complaint: 22007999
  
  I am rejecting this response because: The questions I have asked have still not been addressed. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:11/15/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: January 2022 Type of Service: Annual lawn care I prepaid for a year of service with this company, but they've not serviced me since September of this year. They no longer respond to messages or emails, and have basically ghosted me. At this point, I want my money back for the last quarter of the year that they have not provided service for.

  Business Response

  Date: 11/15/2022

  The project was over the amount of service for the year was done. The project was started in DEC21 and ran through October (growing season).  Our lawn tech doubled up a few times and the amount for the year was up (25 bi weekly services including 1 initial cleanup Dec21-Oct22). We asked customer to renew once contract was up and they refused. The contract is up but they can always renew, which they refused. As you can see with the proof in the  communication attachments, we reached out to them to renew Oct.8 with no response then again on Oct 24th. They later informed us that they weren't going to renew in turn ending our agreement. To now complain about it isn't an honest attempt at a resolution, as well as an attempt to recover monies for work already completed is disingenuous. We believe the customer wasn't aware of the amount of service that they had done as a lot of time they weren't home

  Customer Answer

  Date: 11/15/2022

  Dear BBB:

  Since the contract was signed on December 20, 2021, and the initial service was paid for separately from the yearly package, as shown in the contract attached. The first service for the yearly package did not start until the week of January 1/9 - 1/15. How can the company call the service a "yearly package" if they cease operation by October, as they claim is what's noted. The yearly package, as stated in the attachment, is for a bi-weekly cut, edge, and blow throughout the year. No where in the contract, attached, did they say that service ends on October. The ending statement of the contract states "Contractor is to provide services for
  a contract for a 12 month span, renewable at 15%off."

  Unless I am mistaken, January to end of September is only 10 months. There were no such thing as "doubling up" to accommodate for the missed services, as any service provided was simply to make up for the missed service dates before.

   

  Notes from the contract:

  Yard Cleanup Package ($499): Leaf Cleanup, Brush Trimming/ Brush
  Work, Hedge Trimming. **** care and Maintenance Package
  (Yearly Package) Bi-Weekly Cut, Edge, Blow and Monthly and as
  needed Hedge trimming throughout year. Discounted landscaping
  additional services. Dormant Season Nov-Feb. Maintenance/upkeep
  as needed. Please have an outdoor electrical outlet available.
  Please remove any household objects from yard that *** impede
  work on scheduled service days. Contractor is to provide services for
  a contract for a 12 month span, renewable at 15%off.

  Business Response

  Date: 11/17/2022

  The project and contract was fulfilled and we serviced customer until the end. 26 bi weekly services. Thank you for your service.

• Initial Complaint

  Date:08/05/2022

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In my experience, 2 Kids and a Dad is a fraudulent and negligent service provider resulting in damages to home and requesting full payment and not delivering on agreement. They disappeared after collecting $70K and fleeing without delivering the agreed upon project. The first sign is when they requested the first money installment before the work starts, and the last money installment before the work completes. In fact, they are not licensed in any trade yet advertise as a General Contracting Company across the South West Region. I have observed that they rotate markets to fraud customers - posting ********** ads in *******, *********, *******, etc., seemingly leaving town when they've gotten their profit fill from taking advantage of customers. I have found two other customers in the last month in ******* that have been frauded by this company in the same way. 2 Kids and a Dad puts together a crew after you make payment, employing subcontractors that are not licensed as well for any professional trade delivery. They position themselves as a family company, however they are primarily a sales and marketing operation, also owning *************** and Virtual Pea, which you can find the same principal assigned to the LLC's. They impress customers with their graphic gimmicks on website and digital. If you try recourse after they abandon your project after payment, you will find:-They do not have a business address, as it is a PO box, so there is no way of meeting with or serving the business with demand letters / lawsuit -They do not have an identity as all communications are made through text and email only, there is a -They are registered as an LLC in **, and have a slew of other LLC's to protect personal responsibility I am looking for them to contact me for months, for remediation, as I'm left with a demolished house and no residence. They have taken money for a service and not delivered what was agreed upon.