Reviews
Customer Review Ratings
Average of 363 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromAry G.
Date: 10/10/2022
5 starsAry G.
Date: 10/10/2022
They were great! Prompt and courteous. I would use them again.
LoadUp
Date: 10/10/2022
Thank you for your review!Review fromMichael P
Date: 10/08/2022
1 starMichael P
Date: 10/08/2022
Driver missed THREE separate scheduled pickups over TWO days then ghosted. Found someone else and they refused full refund. DO NOT USE!LoadUp
Date: 10/10/2022
Hello *******, thank you for taking the time to leave a review. We are always working to better our business here at LoadUp, and reviews from customers like yourself allow us to do so. We know how valuable your time is, and we are very sorry that we were unable to complete your order. After looking into your order, I found that we were able to provide you with a full refund. If there is anything else we can do to make your LoadUp experience more positive, please do not hesitate to reach out and let us know.Review fromJerry L
Date: 10/05/2022
5 starsJerry L
Date: 10/05/2022
Professional and quick. I ordered my mattress to be picked up, paid for it, and forgot about it. I left the matress in my driveway leaned up against my house and went to work. It was gone when I arrived home. That's all I expected and that's exactly what happened. I will definitely use them again and will recommend them to any of my friends and acquaintances.LoadUp
Date: 10/07/2022
Thank you for your review!Review fromAnita W
Date: 10/04/2022
5 starsAnita W
Date: 10/04/2022
I am very happy with this company. I made an appointment late last night and they were able to remove my items today. The mover was professional and hard-working I highly recommend this service.LoadUp
Date: 10/05/2022
Thank you!Review fromMuy H
Date: 10/03/2022
5 starsMuy H
Date: 10/03/2022
Their communication was excellent. Someone answered when I called to leave specific instructions for a mattress pickup. They arrived on time, were professional and courteous. Also, the mattress was in very good condition and I was told that they would donate to someone who could use it.LoadUp
Date: 10/04/2022
Thank you for your review!Review fromLaurie H
Date: 10/02/2022
5 starsLaurie H
Date: 10/02/2022
Called and let me know they were on there way and what time they would arrive. Arrived on time, professional, polite, and got the job done. Took care not to damage my home. Will use again. Highly recommendLoadUp
Date: 10/03/2022
Thank you!Review fromTom B
Date: 09/30/2022
5 starsTom B
Date: 09/30/2022
Great service received text as well as call prior to arrival. Very careful in moving furniture out through door. Would use your service again.LoadUp
Date: 10/11/2022
Thank you for your review!Review fromBianca P
Date: 09/29/2022
1 starBianca P
Date: 09/29/2022
Horrible, horrible. They showed up *************************************************************** confirm 3 times. I wrote into their customer service, and they stopped responding and just sent me a survey without even talking to the driver.LoadUp
Date: 09/30/2022
Thank you for taking the time to bring this to our attention. We know how valuable your time is, and we deeply apologize for the delay. We always strive for the best customer service, and we are very sorry your experience did not live up to that. If there is anything we can do to make your LoadUp experience more positive, please let us know.Review fromTom S
Date: 09/28/2022
5 starsTom S
Date: 09/28/2022
Driver was friendly and efficient. Great service. I would use them againLoadUp
Date: 09/30/2022
Thank you!Review fromCharles H
Date: 09/21/2022
3 starsCharles H
Date: 09/21/2022
They did not show up when scheduled the 1st time - very frustrating. However, they did show up at the rescheduled appointment. Very cordial and prompt.LoadUp
Date: 09/22/2022
Thank you for taking the time to bring this to our attention. We deeply apologize for the Loader delay. We are glad that your experience ended on a good note.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.