Complaints

This profile includes complaints for United BMW-Roswell's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  United BMW-Roswell

  1501 Alpharetta Hwy Alpharetta, GA 30009-2018

  
• 

  United BMW-Roswell

  11458 Alpharetta Hwy Roswell, GA 30076-3801

  
• 

  United BMW-Roswell

  1501 Alpharetta Hwy Alpharetta, GA 30009

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my disappointment with the purchase of my *** vehicle and the service after the sell at the Roswell dealership. Unfortunately, I have discovered that the wheel lock key that is required to change a tire is missing from my vehicle. This is unacceptable and has left me feeling frustrated and inconvenienced. I have tried contacting the service manager at the dealership where I purchased the car, but I have yet to receive a return call. I believe that as a customer, I should have received all the necessary equipment to maintain and repair my vehicle. The missing wheel lock key has made it impossible for me to change my tire in the event of a flat or other emergency. I urge you to take action to rectify the situation. I request you provide me with a replacement wheel lock key as soon as possible via mail or courier. I also request that you review your quality control processes to ensure that all necessary equipment is included with your vehicles. Thank you for your attention to this matter. ******************

  

  Business Response

  Date: 03/15/2023

  We are happy to help ******************. Please reach out to me personally, ***********************, General Manager at ************.

   

   

  Customer Answer

  Date: 03/18/2023

   
  Complaint: 19596114
  
  I am rejecting this response because: we were given the okay to go out to United BMW ********** for the key lock. However, upon our arrival we were told by the parts department that they were unaware of the transaction and consequently unable to service our request. We are now returning to our home over an hour away without any resolution. 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 03/27/2023

  We have shipped the key lock to the customer. We apologize for any inconvenience.

• Initial Complaint

  Date:10/13/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called United BMW September 22, 2022 and scheduled an appointment for a clunking sound in the left rear wheel. the technician stated that the left rear wheel was bent and the noise was from the wheel bearings..I was told the car must have hit something and that impact bent the wheel and ruined the bearings. The wheel and the tire itself show no visual signs of impact. I am the sole driver of the car and attest to the fact that the car has never hit any road object at anytime, nor severe pothole. My guess was that the wheel was defective from the time of purchase and the wheel bearing noise was that first evidence that lead to my diagnostic appointment. Judging from what I have learned on the internet from other *** Owners, bent wheels are quite common place. The total for the suggested repair was approximately $2500. I believe United BMW has acted in bad faith and is not fulfilling their commitment regarding my *** warranty for defective parts which should include the left rear wheel.

  

  Business Response

  Date: 10/21/2022

  Unfortunately wheels or outside influence are not covered under warranty. Ultimately *** North America has the last say in warranty, not the dealer. We can have the car re looked at by a *** Engineer if the customer would like. 

  Customer Answer

  Date: 10/21/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my 2012 128i to United BMW on 7/19/2022 to check a water leak in the driver compartment and the car not starting. They replaced the battery and I was told that they would continue to troubleshoot. After a week, they could not locate a water leak. I picked up the car on 7/28 and the car audio sounded like there was a blown speaker. I reported this to the shop and was told it was probably from the amp getting wet. Next day we had a heavy rain and the car was wet again and the hold down bar was not placed on the battery. The shop said they they were in a hurry to get the car ready and missed that. The battery was replaced one week prior to picking it up so that is unlikely. On 8/3, I dropped the car off to find the water leak and diagnose the sound issue. The leak was coming from the rear drains of the sunroof. The sound problem was a bad subwoofer. I asked how the subwoofer could have gone bad and was told it was the age of the car. On 8/11, I was told that the car would be ready by 2:00 pm. I asked about the detail that and was told that they would take care of it and the car could get picked up the following day. On 8/12, I got a voicemail asking if I had ever had a problem with the passenger seat going back to the original position and that the leather near the seat handle had separated because of shrinking. I called back and left a message that I have never had a problem with the seat or the leather. The excuse that I got from was that the car was 10 years old and prone to problems. The shop did not take responsibility for the problem and said that they would not fix it. On 8/12 I picked up the car and checked the seat but it did not appear to be caused by the leather shrinking. I spoke to the dealership again and was told that they would not fix the problems. Its unfortunate that a *** dealership is not willing to resolve and fix a problem that they created. The subwoofer and passenger seat were fine when I dropped it off.

  

  Business Response

  Date: 09/01/2022

  The Speaker issue and the seat issue could not have been caused by use changing the battery. We are willing to offer a 25% discount on the repair as a gesture of good faith.

  Customer Answer

  Date: 09/01/2022

   
  Complaint: 17723667
  
  I am rejecting this response because after speaking to the dealership, the offer of 25% discount on the repair was actually a 25% discount on a future repair. Because of the problems I have had with this shop, I have no intention of letting them work on my car again. The response of a 25% discount on the repair is disingenuous in nature if they are not willing to honor it on the existing repair cost. To offer it on a future repair would require that I conduct some type of business with the dealership, which I have no intention of doing. I will submit an invoice for the $100 repair cost that I incurred from an upholstery shop that the dealer said he would reimburse. 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 10/11/2022

  We agree to reimburse for the upholstery repair of $100. Please send it to ****************************************************** Thank you.