Complaints

This profile includes complaints for Pegasus Residential, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Pegasus Residential, LLC

  1750 Founders Pkwy STE 180 Alpharetta, GA 30009-7603

• 

  Pegasus Residential, LLC

  7200 Peachtree Dunwoody Rd Atlanta, GA 30328-1619

• 

  Nova at Biltmore Park

  300 Long Shoals Rd Arden, NC 28704

• 

  Ascent Apartment Homes

  99 Ascension Dr Asheville, NC 28806

• 

  Pegasus Residential, LLC

  19401 Tomball Pkwy Houston, TX 77070-3029

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a Pegasus Resident in **********, ** and I got a job that required me to move to ********. I discussed this matter with the leasing agents and I was told that there are Pegasus Properties in ****************** where my new job is. I asked if I can move into a Pegasus property to make thing easier and avoid penalties for moving across state lines and I moved to *********************** in **************. I got a notification that a collection account is on my credit report for the previous apartment. Ive gotten no communication from Pegasus before this action and NO ONE in their office is responding or returning phone calls. The only action for me to take is to contact legal counsel. Im a so disappointed in this organization for these actions. Ive been very cooperative with them in this transition but i they do not return the effort.

  Business Response

  Date: 06/27/2025

  Thank you for the opportunity to respond to the complaint submitted by Mr. Glenn Malone regarding early termination fees and credit reporting following his move from Park at Aventino.
  After reviewing the matter, we found that Mr. Malone submitted a handwritten notice to vacate on January 14, 2025, stating an intended move-out date of January 31, 2025. (attached) While we understand Mr. Malone’s relocation was job-related, the notice provided did not satisfy the requirements outlined in his signed lease agreement or the Early Termination Addendum. Mr. Malone signed a lease on October 4, 2024, for a term ending July 2, 2025. Per his lease, a 60-day written notice is required for early termination. Because Mr. Malone elected to break the lease prior to its end, he was charged a termination settlement fee equal to two months’ base rent, as clearly stated in his signed early termination agreement. Although Mr. Malone later relocated to another Pegasus-managed property in Virginia, he did not execute a Pegasus-to-Pegasus transfer agreement nor meet the eligibility requirements (such as providing 30 days’ notice and paying the $500 transfer fee prior to vacating). Following inhouse collections, the account was referred to a third-party collections agency after no response was received. We understand that relocations can be challenging and that Mr. Malone’s intentions may have been in good faith. However, our responsibility is to apply the lease terms equitably to all residents. Unfortunately, Mr. Malone did not fulfill the lease or termination requirements that would have waived the fees he is disputing. Please also note that Park at Aventino is no longer managed by Pegasus Residential. For any questions regarding the current account balance or to pursue further resolution, we would encourage Mr. Malone to contact the property directly at 336-763-5677. We would be happy to assist with background details or documentation as needed. Otherwise, we respectfully direct any further inquiries to the current property management team.
  

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 1824, 2025: Unresolved Safety Issue and Retaliation * June 18, 2025 (9:00 PM):?I left for a trip to ******* June 20, 2025 (1:00 AM):?Upon returning, I found glass shattered across my living room floor from a broken patio door, and the screen was ripped. I immediately contacted the resource officer on duty which I got a voicemail. No response from has ever been made. The police officer and I also spoke with **** who lives on-site, that same nightbut no one from the office followed up with me.* June 21, 2025:?I went to the office and spoke with *******, who acknowledged the break-in and said repairs would be made and that she made contact to corporate in regards or switching apartments or termination of lease. Maintenance arrived later that day to clean the glass and assess the damage. However, it began raining, and they stated the job would be completed Monday (June 23).* June 24, 2025:?As of today, no repairs have been completed, and no one from the leasing office has followed up to check on my well-being or safety. This lack of empathy and action raises serious concerns about how tenant safety is prioritized, especially in a community where staff members appear to live on-site and selectively enforce policies.Policy Violations:* Discriminatory Behavior:?The neighborhood and office staff are predominantly Spanish-speaking. I am concerned that I am being treated differently and less favorably due to my race or cultural background, particularly regarding the guest policy and handling of my security concerns.* Retaliation:?The sudden issuance of a guest notice after my cousins short visit despite not violating policy and the continued delay in resolving my maintenance issues after multiple reports may point toward retaliatory conduct by office staff.

  Business Response

  Date: 07/03/2025

  We appreciate the opportunity to respond to the concerns raised by the resident regarding events from June 1824, 2025. Please know that the safety, comfort, and satisfaction of all our residents are extremely important to us, and we take any reports of security issues and discrimination very seriously.
  
  Upon being made aware of the broken patio door, our office staff promptly acknowledged the matter and took immediate steps to address. Maintenance staff were dispatched that same day to replace the patio door and ensure that any safety hazards, such as broken glass, were removed from the unit. Full completion of the cosmetic screen repair was delayed due to materials, but the work was completed as quickly as possible a few days later.
  
  Our records confirm that our office teamspecifically Sabrinaresponded in person to the residents concerns and also communicated the residents request to corporate management to explore alternative housing options, including a potential apartment transfer or early lease termination. We made every effort to support this request in good faith and took all steps within our authority to facilitate that process.
  
  We also want to assure the resident and BBB that no retaliatory actions were taken in relation to any reported concerns or guest visits. Guest policies are applied consistently across the community, and any notices are issued based solely on documented activity in accordance with the terms of the lease agreement.
  
  Lastly, we do not tolerate discrimination of any kind within our community. We value diversity and are committed to providing an inclusive, respectful living environment for all residents, regardless of race, ethnicity, or background. We encourage open dialogue and welcome residents to bring any concerns directly to our management team for further resolution.
  
  We remain committed to continuing communication with the resident and resolving any outstanding concerns in a fair and timely manner.

• Initial Complaint

  Date:06/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I vacated my unit at *********************** on April 14, 2025. As of today, June 10, 2025, I have yet to receive my security deposit or any formal notice explaining deductions, if any. I have made multiple attempts to follow up with the property management, but I continue to receive inconsistent and evasive responses.Most concerning, I was informed today that someone allegedly cashed my deposit. I was not provided any documentation or clarification on this claim. I have not received the deposit via check, direct deposit, or any other form, nor have I authorized anyone else to receive it on my behalf.This situation has caused undue stress and financial inconvenience. I am requesting your assistance in investigating this matter and ensuring that Fairway View Apartments complies with Florida law regarding the return of security deposits.

  Business Response

  Date: 06/24/2025

  RE: BBB Complaint ID 23451606 – Ysabel Cruz

  Business Name: Pegasus Residential, LLC
  Property: Fairway View Apartments
  Dear BBB Representative,
  

  Thank you for the opportunity to respond to the complaint filed by Ms. Ysabel Cruz regarding her security deposit refund.
  Our Position:
  

  Pegasus Residential takes all resident concerns seriously and is committed to resolving any issues promptly and professionally. In Ms. Cruz’s case, we acknowledge the delay in her receiving the refund and have worked closely with her to resolve the matter.
  

  Actions Taken:

  Ms. Cruz vacated her unit on April 14, 2025. Her security deposit refund was processed and mailed via check #1110 on April 30, 2025.

   The check was never cashed and was eventually returned to sender.

  Upon learning that Ms. Cruz had not received the check, we investigated the matter through our accounting department. Once verified, we promptly contacted Ms. Cruz to confirm her mailing information.

  After confirming the updated information with Ms. Cruz, a replacement check was issued and expedited directly to the leasing office at Fairway View Apartments to ensure secure and timely delivery.
  

  Resolution:
  Ms. Cruz responded and arranged to personally pick up the check on June 16, 2025. As of this date, the issue has been fully resolved to the best of our knowledge.
  We appreciate Ms. Cruz’s patience throughout the process and believe this matter is now closed. Should further assistance be needed, we are happy to continue offering support.
  

  Sincerely,
  

  Juan S. Erazo
  Regional Manager
  Pegasus Residential
  [email protected]
  (786) 273-9764

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My partner and I have been here for all of 2 weeks. From the get-go, our apartment was not move-in ready. Small problems that we had with this apartment when we first got here started to multiply very quickly. And that's fine, we are patient people. What I don't tolerate is, in no particular order, nobody being here on our agreed upon contracted move-in date. Our AC being busted apparently from the time we got here through leaving messages through the emergency and Non-Emergency lines about our AC because well it's the middle of summer. Our requests for maintenance to come and fix all these little things, only to be met with our service request being filled out as being complete. None of that is true. They won't just say that they can't do it right now, they would much rather just mark it as complete and then just let us wonder what happened. This has happened several times in less than 2 weeks, less than 14 calendar days. The front office staff is absolutely horrendous. I asked questions that I don't have answers to and the lady insist that is all in the welcome packet. My partner followed up about 6 days in that we have not received any sort of Welcome packet, and we never got any response. Fast forward to yesterday, I asked the same lady to send over this welcome package she's speaking of only to be met with "there is no welcome packet'... I'm sorry, what? Now mind you this is all over email. I have the paper trail from day one of them s******* things up. I am now currently in the process of going as far above anybody's head as I can, and that includes going all the way up to the CEO of this company. This is absolutely insanity. There's literally no reason that you should lie to your tenants.

  Business Response

  Date: 06/12/2025

  Good Afternoon, 

   

  Firstly thank you for bringing this matter to my attention. I have received communication as of 6/12 from the impacted party and am drafting a response to deploy by close of business today (6/12) along with full resolution to ensure apartment is to make ready standard and ensure all resident's concerns have been addressed. I apologize on behalf of the onsite team, but I will be working closely with our maintenance team to ensure this is expedited. 

   

  Thank you, 

  ***** King 

  Senior Regional Manager

  Customer Answer

  Date: 06/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. ***** reached out to me personally and made absolutely sure that my complaints were heard and have already begun addressing them positively! Thank you so much for making me feel heard. We look forward to our new new home! 
  
  Sincerely,
  
  E B

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Moved into apt 4/19. *** was not ready and was told repairs would be taken care of. Emailed back and forth 6 weeks. Mold, missing items, door off hinges, flooring and cabinet repair needed. Now told that property will not be fixed. This is no way to conduct business.

  Business Response

  Date: 06/10/2025

  The leadership team met with the residents onsite June 2, 2025 to discuss their concerns and all avenues of corrections that are able to be made. We will continue to work with the residents until all matters are resolved. 

  Customer Answer

  Date: 06/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The resolution was to refund ******* back to us, and allow us to terminate lease without fault. 
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:05/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nova at ************* owes me a refund of $1,101.15 since March 13. I've emailed them multiple times, but I still have not received my refund. I've attached the email thread with all the details of our conversation. Alegedly, the accounting team sent the payment, but I never received it.

  Business Response

  Date: 05/30/2025

  Hello,

  The refund check was hand delivered to Mr. ****** a couple of weeks ago.

  Thanks!

• Initial Complaint

  Date:05/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began living at **************** in *********, ******* in April of 2024. I had a great apartment and the community and staff were great while I was there. They informed me Id receive a $200 refund on my security deposit when I completed my move out in April of 2024. 6 months later, I hadnt received a check, so I called the property and requested it. They said they had no forwarding address on file, so I provided one. Two months after that, I still hadnt received a check so I called back and they again told me I had no forwarding address on file, and said theyd contact Pegasus again. I called again 3 months after that, and again my old apartment complex told me Pegasus had no address on file to send the check to, but theyd reach out again. Im beginning to lose hope that Pegasus will ever get the message. I tried calling their corporate office to talk to them directly, but I got no call back after leaving a voicemail when they didnt answer (honestly not surprising at this point.Its just funny how if I was a day late on rent I wouldve received fees and potentially been subject to court or eviction, but theyve just been holding on to $200 for 2 years now.

  Business Response

  Date: 05/27/2025

  Evergreen 9 Mile Apartments
  ****************************************************************************
  ************
  *******************************************************************
  
  May 19, 2025
  
  Mr. **** ***********
  ******************************
  ************************
  
  
  Dear ****,
  Thank you for bringing your concerns to our attention via the Better Business Bureau.

  We understand the importance of clear and timely communication regarding security deposit refunds, and we sincerely apologize for any inconvenience or frustration you may have experienced during this process.
  Please be assured that the first refund check was issued within 30 days of your move-out, but because we did not have a forwarding at that time, it failed to make it your current destination. We are currently in the process of finalizing and re-issuing your security deposit refund, and you can expect to receive it within the next 710 business days.

  If we require any additional information to complete the transaction, a member of our team will reach out to you promptly.
  We appreciate your patience and the opportunity to resolve this matter. If you have any questions or need further assistance, please feel free to contact us directly at ************* or email me *******************************************************************.
  Thank you for your past residency with us, and we wish you the best in your future endeavors!
  
  Respectfully,
  
  
  ******* *****
  Sr. Property Manager
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************************ owned by Pegasus Residential has continued to fail to provide the services agreed upon. They have ignored several warnings and requests from many many renters. The biggest problem is that they knowingly are reducing what they spend to care for the property, falling below upholding their end of the contracts. 1) Since ****** a number of trees were marked by safety services in the playground and park amenities area. However the property staff removed those marking tape wraps, never paid for tree removal and since, 3 of those trees have lost limbs over 20 ft long all falling directly where people play with their kids and pets. Another entire tree fell and has completely crushed a fence, it hasn't been removed and is partially hanging for a month +2) Not fixing the issues in apartments that are part of the lease contract. My heating unit is too small for the space during the winter it cannot make hot air at a certain point it blows cold air and uses even more energy. They acknowledge this (to neighbors too, not just me) but wont replace units. 3) They have reduced staff so drastically that support for the residents and property simply doesn't exist in the way that it is supposed to/and did when I first moved in. It took me 3 phone calls and a personal trip into the office to get them to remove the crack pipe drug paraphernalia from our building. My neighbors with children complain about this around the park and there is no staff that does anything. Many small features and amenities that we were sold are not supported by the staff and therefore don't exist.

  Business Response

  Date: 05/01/2025

  Thank you for the opportunity to address the concerns raised by the resident. At ************************, managed by Pegasus Residential,we are committed to maintaining a well-serviced, and responsive community environment. We take all resident concerns seriously and would like to respond to each point raised in the complaint:
  Tree Safety and Playground Area:
  The safety of our residents is our top priority. Following Hurricane ******, we did engage professional arborists to assess the condition of the trees on the property, including those near the playground and park areas. We have not ignored the concerns regarding tree safety in fact, we continue to work closely with contractors to ensure all necessary tree work is completed appropriately. One tree did fall and damage a fence; we are aware of this and are actively coordinating removal and repairs.
  Heating Unit Concerns:
  We reviewed our maintenance records and found the most recent report for this units heating issue was submitted on February 21, and was marked completed the same day. If the resident continues to experience discomfort or performance issues, we encourage them to submit a new service request so that we can reassess the unit. We have not received further reports of unresolved HVAC problems in this unit since that date.
  Staffing Levels:
  Contrary to the statement made in the complaint, our staffing model has remained consistent. We currently have four maintenance team members and three office personnel on site to support our residents and community needs. We strive to provide responsive service and have procedures in place to ensure all concerns are addressed in a timely and professional manner.
  Safety and Cleanliness (Drug Paraphernalia):
  The reported paraphernalia was removed promptly following notification. We take all concerns seriously and encourage residents to report any similar concerns immediately. Since that incident, we have not received additional reports of this nature.
  Amenities and Services:
  We would like to clarify that no amenities or services have been removed from the property. If the resident believes specific features are no longer being supported or maintained, we welcome additional clarification so we can address any specific areas of concern directly.
  We remain committed to transparent communication and continuous improvement. We encourage any resident with ongoing issues to contact the office directly so we may work together toward a solution.
  Sincerely,
  ******** *******
  District Manager, Pegasus Residential

• Initial Complaint

  Date:04/26/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As a tenant at ****************, managed by Pegasus Residential, I understand and expect my right to privacy and peaceful enjoyment of my home as guaranteed under Florida landlord-tenant law. Unfortunately, I must formally express concerns regarding **** a staff member at your property.*** has made comments about my guests and who enters or leaves my apartment, suggesting that I am being monitored through her Ring camera or other means. These actions, unrelated to her leasing duties, have made me feel watched, uncomfortable, and harassed in my own home.Incident Timeline: On April 20, 2025, after returning from a trip, I experienced a personal incident involving my boyfriend. Later that day, *** confirmed she had witnessed the situation through her Ring camera, responding "Which one?" when I asked about the footage. On April 24, 2025, I traveled for work, and my cousin stayed in my apartment for two days. When I returned Thursday, a notice regarding guest limitations was posted on my ******* move-in date was April 14, 2025. Per my conversation with *******, guests cannot stay for more than 7 consecutive days a policy I have not violated. Additionally, during a conversation with *******, she asked if my father was the man with the dreads, reinforcing my concern that personal visitor information was discussed internally, likely sourced from unauthorized camera footage.When I inquired about adding a guarantor during the leasing process, I was told a co-applicant could be added instead. I clearly stated that my father (the co-applicant) would not be living with me, and *** acknowledged this.If someone is added to boost financial approval but doesn't live there, it could be considered misrepresentation or fraud if something goes wrong (like unpaid rent, damage, legal issues) which your leasing agent *** was aware. Given these circumstances, this behavior is concerning and could violate Pegasus Residential policies regarding resident privacy and harassment.

  Business Response

  Date: 04/28/2025

  We take resident privacy, safety, and satisfaction extremely seriously. Upon reviewing the matter internally, we would like to provide clarification on the situation:
  On April 20, 2025, a staff member, ****, who also resides onsite, heard loud arguing near the residents apartment while she was off duty at home. Out of concern for the safety of the resident and other community members, **** briefly checked her personal Ring doorbell camera, which faces a shared common area, to determine what was occurring. **** witnessed what appeared to be a physical altercation involving the resident and a gentleman not listed on the lease. As required under our internal reporting policies, **** reported the situation to property management.
  Following this, our team observed the same individual frequenting the community. While residents are absolutely allowed to have guests, lease agreements specify that all occupants must be properly documented, and unauthorized occupancy is not permitted. We communicated this reminder to the resident respectfully and professionally.
  Additionally, to further address the residents concerns and ensure their comfort, **** has agreed to remove and reposition her Ring camera so that it no longer directly faces the resident's door.
  Separately, the resident also raised a question regarding a concession promotion (two months free rent). We clarified that the concession is being applied according to the schedule outlined in their signed lease, with credits posted on May 1, 2025, and June 1, 2025.
  At ****************, we strive to maintain a respectful, safe, and welcoming environment for all our residents, and we continue to address all concerns promptly and appropriately.
  Please let us know if any further documentation or clarification is needed.

  Customer Answer

  Date: 04/28/2025

   
  Complaint: 23254965
  
  I am rejecting this response because:

  Good afternoon,
  Thank you for your prompt and thorough response. I appreciate your clarification regarding the situation and your willingness to address my concerns about privacy and comfort within the community.
  
  I am glad to hear that steps are being taken to reposition the Ring camera to better respect the privacy of my home. I also appreciate the explanation regarding guest policies and the reassurance regarding my lease concessions for May and June.
  
  Additionally, to circle back, I would like to address the matter regarding my father being listed on the lease. During the application process, I clearly communicated that while he would be a co-applicant, he would not be residing with me. Given that understanding, Im unclear as to why there is now an issue concerning the number of individuals allowed on a one-bedroom lease, especially when it was known from the start that the co-applicant would not be living on the property
  
  
  It is also disheartening that I feel the need to explain personal circumstances. The reason a leasing agent may see my boyfriend coming and going is because he is a truck driver who resides in ***** and maintains his own permanent residence there. As previously mentioned, he has never stayed more than seven consecutive days, in full compliance with the guest policy.
  
  
  
  Please know that I value a peaceful and respectful environment as much as management does, and I remain committed to complying with all community policies. If I have any further questions or wish to add an occupant in the future, I will be sure to reach out accordingly.
  
  
  Thank you again for your attention to this matter and for your support.
  
  
  
  Best regards,
  Shamandi

  
  
  
  

  Business Response

  Date: 04/29/2025

  Shamandi, 

  At this time, since you and your father are the only individuals listed on the lease, only you two are permitted to reside in the apartment. As outlined in your lease agreement, guests may stay for up to 14 days. Based on what youve shared, your partners visits remain within these parameters, and therefore, there is no current breach of the lease agreement.

  
  That said, please understand that if it is determined that someone other than you or your father is residing in the unit full-time, that would be considered a violation of your lease.

  
  We appreciate your transparency and continued communication. Should you ever wish to formally add an occupant in the future, please dont hesitate to reach out so we can guide you through the appropriate steps.

   

• Initial Complaint

  Date:04/26/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived in the *********************** in *******, **. It was a horrible experience - they charge $120/mo and trash is supposed to be included. Trash wasnt picked up and the dumpster was overflowing almost daily. - multiple lease violations in the community and i reported them and nothing was done - bugs in the apartment - requested pest control and no one acknowledged my request - I had to go to corporate and got service maybe once. - people smoking weed in their apartments - you could get high just walking through the complex - smoking outside my door and smoke got inside my unit and I have asthma - people upstairs extremely noisy and I complained and I did hit the ceiling a few times and I was served with an eviction notice for violating the lease. When I asked about it they took their side. I have videos of the noise. But they made excuses for them. - I know this was retaliation against me because I put reviews on yelp and voiced my concern to as many as I could to get things resolved - drawer didnt open in kitchen due to stove being in the way - work orders not completed but they marked them complete - residents let trash pile up outside their door and animals and bugs were everywhere - reported but it was consistent - restricted dog breeds everywhere - dogs not on leashes - a pit bull came running at me and I had to jump on my car - stairs and breezeways filthy - trash and animal p*** never cleaned up - My unit should be checked for mold. Black stuff on the kitchen walls - I reported it and they just wiped the wall and you could see it coming back and getting worse - ice formed on the inside of my wall - they let me break my lease early but now they sent me to collections for a $2000 balance and I dont have any backup to show the amount. I better not see this on my credit report. - I had so many issues - I should NOT have to pay any type of fee - I suffered enough - office staff is so rude and I know it was because I wanted things fixed.