Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  No AC no cold water flushing toilet with bucket of water no ventilation barely have a breakfast some days we don't and one of the staff members confronted me telling me that I only need to talk to her which I've done and that I shouldn't be talking to no other staff members about the situation and please I rather remain anonymous because I live here and I can't afford anywhere else

  Business Response

  Date: 06/13/2025

  
  
  BBB Case #: 23464253
  Hotel Site #:
  Customer Care Case #: 
  
  Dear Contact:
  
  Thank you for notifying our office of the concern filed by ******** ********. Please send the following information back to me. When I receive the requested information from you, I will be in a position to determine the next steps.
  
  -  Confirmation number
  -  Exact address/name of the hotel:
  -  Under what name was the reservation booked:
  -  Date of arrival (exact date of stay):
  -  Room number:
  
  If for some reason this concern is not resolved, please contact me directly at ************************************ and I will personally help address the guest's needs.
  
  *******
  Liaison, ********************************************** & Resorts, Inc.
  Office: ************

• Initial Complaint

  Date:08/16/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company did not send / provide stated cruise they would provide

  Business Response

  Date: 08/19/2024

  BBB Case #: 22155417
  Customer Care Case #: ********
  
  Dear Contact:
  
  Thank you for notifying our office of the concern filed by ***************************. After reading the details we have determined this is a Wyndham Vacation Ownership concern. Wyndham Vacation Ownership and Wyndham Hotels & Resorts are two different entities. Please contact WVO for further assistance via telephone at ************** or via their website at www.myclubwyndham.com. 
  
  Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly at ************************************
  
  Kind regards, 
  
  *******
  Liaison, ********************************************** & Resorts. ****

• Initial Complaint

  Date:06/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the super 8 hotel and purchased a double bed room so we could relax and go swimming however the room was flooded we tried to clean it up however the water got worse and I had kids with me however the lady stated she didn't have any more rooms available and that I would have to travel to ********* N.C for them to give me another room I explained to her I was not about to travel 45mins to another room she stated that was they policy I asked could she just refund my money and I would go to another hotel closer by she then took my keys and refused to give them back or even give me a receipt she stated a receipt would not be giving until I checked out I stated well ma'am u don't have a working room available she then stepped away n just looked at me I then contacted the police department and they came she would not give my receipt r key and stated I would have to wait til the next day at check out to then give my receipt so the officer stated to not come back and got the customer complaint number so I could try to get some help and stated they always have problems with that same lady so I will never do business with you guys again and sad part **** did not have no a.c working in the lobby.

  Business Response

  Date: 07/01/2024

  
  BBB Case #: 21920690
  Hotel Site #: 08692
  Customer Care Case #: ********
  
  Dear Contact:
  
  Thank you for notifying our office of the concern filed by ******************************* at the Super 8 property in ************, ***
  
  To assist in reaching a resolution, *** informed the propertys general manager of the situation. The general manager will contact the guest on or before July 2, 2024. As a company, were committed to delivering a great experience with every stay with us.
  
  If for some reason this concern is not resolved, please contact me directly at ************************************ and I will personally help address the guest's needs.
  
  *******
  Liaison, ********************************************** & Resorts, Inc.
  Office: ************

• Initial Complaint

  Date:08/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a timeshare with Wyndham that was guaranteed to be available to me each year (in the same unit) There is a timeline within which I must book this. That deadline is approaching. I called on August 1st and there was a problem which has not been resolved. I have called 3 times and can not get any information and am being stonewalled to not be able to speak to a supervisor. I am hoping that you can help me. I am not sure what other recourse I may have.

  Business Response

  Date: 08/18/2023

  Thank you for reaching out to the Wyndham Hotels & **********************
  
  I am very sorry to hear that Wyndham Vacation Ownership has not resolved your concern yet. Wyndham Vacation Ownership is a different entity from Wyndham Hotels and Resorts, however, we have the ability to communicate with them. I am very sorry for the delay in their response. I have escalated this concern off to a higher level on your behalf.
  
  They can also be reached directly by contacting ************** or via their website at www.myclubwyndham.com. 

  Please reach out to **************************** or ***********************************

  
  Again, I do apologize for the delay.

  Customer Answer

  Date: 08/18/2023

   
  Complaint: 20489609
  
  I am rejecting this response because: I have tried what they have suggested and not gotten anywhere. I have repeatedly asked for a supervisor to reach out to me. I am not sure who **** is, but I would hate to close this complaint and find out that **** is just another CSR who isn't going to solve the problem for me. Do I need to open a different complaint with the timeshare or can this one stand? When I was filling out the complaint I just chose the first Wyndham that I saw.
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 08/22/2023

  Thank you for reaching out to the Wyndham Hotels & Resorts Customer Care.
  
  I am very sorry to hear that Wyndham Vacation Ownership has not resolved your concern yet. Wyndham Vacation Ownership is a different entity from Wyndham Hotels and Resorts, however, we have the ability to communicate with them. I am very sorry for the delay in their response. I have escalated this concern off to a higher level on your behalf.
  
  They can also be reached directly by contacting ************** or via their website at www.myclubwyndham.com. 

  
  Please reach out to **************************** or ***********************************
  
  Again, I do apologize for the delay.

  Customer Answer

  Date: 08/24/2023

   
  Complaint: 20489609
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:06/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wyndham signed me up for there credit card with out my knowledge! And continued to charge for there membership after many attempts of telling them NO. They practically tried to held ** hostage after many attempts in telling them no we do not want there timeshares or membership! They still went behind my back and signed me up for a credit card and it has now affected my credit score. I need them to remove me from any kind of affiliation with them as I did NOT agree to be a part of it.

  Business Response

  Date: 06/07/2023

  Thank you for reaching out to Wyndham Hotels & **********************
  
  After reading your email we have determined this is a Wyndham Vacation Ownership concern.
  
  Wyndham Vacation Ownership and Wyndham Hotels & Resorts are two different entities. They can also be reached directly by contacting ************** or via their website at www.myclubwyndham.com
  
  
  
  Kind regards,

  *******
  
  Liaison, ********************************************** & Resorts, Inc.

   

  Customer Answer

  Date: 06/07/2023

   
  Complaint: 20151278
  
  I am rejecting this response because:
  Ive tried calling that number and no one answers. This has affected my credit hard and I need it resolved. 
  i even have a picture of the form where I initialed that I declined
  Sincerely,
  
  *****************

  Business Response

  Date: 06/07/2023

  BBB Case #: 20151278
  Customer Care Case #: ********

  Dear Contact:

  Thank you for notifying our office of the concern filed by ******************

  After reading your email we have determined this is a Wyndham Vacation Ownership concern. Wyndham Vacation Ownership and Wyndham Hotels &Resorts are two different entities. I have escalated this along to Wyndham Vacation Ownership who should be reaching out to ************ regarding her concern. They can also be reached directly by contacting ************** or via their website at www.myclubwyndham.com 

  Thank you,

  *******
  Liaison, ************************************************** & Resorts, Inc.
  
  

  Customer Answer

  Date: 06/13/2023

   
  Complaint: 20151278
  
  I am rejecting this response because:

  The employee at Wyndham ********************* has not followed up with me after speaking with her 6/8/2023. The hard credit inquiry on my credit report is still there after there employee fraudulent opened the credit card with out my knowledge. 

  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:04/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up and got the promotion stay 3 nights earn 2 free where my account is credited with a ****** point bonus for each 3+ night stay and ***** point bonus for each 2 night stay.My first stay was in late February, when the bonus did not show up, I contacted customer support and never got a response se or resolution. I went out of town on March 19th and began a trip where I completed 2 more stays. I got back in town and checked my account and neither of those were given the bonus points either. This means my account is 3***** points deficient as per the promotion I was offered and I want the points credited to my account as promised.I reported them to customer service again today but since I did not get any response last time, I decided to be proactive and file the complaint right away.

  Business Response

  Date: 04/17/2023

  BBB Case #: 19945942
  Hotel Site #:
  Customer Care Case #: ********
  
  Dear Contact:

  
  Thank you for notifying our office of the concern filed by ***********************. To assist in reaching a resolution, I have reached out to Wyndham Rewards for further review and will be back in touch soon. 
  
  Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly at ************************************ and I will personally help address the guest's needs.
  
  
  
  *******
  Liaison, Customer Care

  Customer Answer

  Date: 04/17/2023

  I am awaiting a proper response since the one given just says they will be in touch and the one received in my email says they will respond within a week

  Business Response

  Date: 04/20/2023

  BBB Case #: 19945942
  Customer Care Case #: ********
  
  Dear Contact:

  
  Thank you for notifying our office of the concern filed by *********************** . We did reach out to a Wyndham Rewards Supervisor, response below.
  
  I have reviewed the case and found that the member booked the stays prior to the promotion so they are not eligible for the promotion points.
  
  The stay on 3/19/23-3/21/23 was booked on 2/27/23 and the 3/22/23-3/25/23 stay was booked on 2/3/23.
  
  This promotion did not start until 3/1/23
  
  Here are the terms listed on the website to show they need to register first for the promo and then book the stay.
  
  1More Information on Free Nights:
  Go Free awards at participating hotels require ***** - ****** points & apply to standard rooms; at participating vacation club resorts and vacation rentals, ****** - ****** points per bedroom are required. Award is subject to availability & Member must have enough points for all bedrooms in desired accommodation to book. Resort fees may apply (even for award nights); points cant be used to pay them. Cancellation policies vary by property. Most properties: applies to room rate only, including taxes. Blackout dates/rates, minimum length of stay requirements & other restrictions apply; see WyndhamRewards.com/terms for more information.
  
  2Member Month: Earn up to ******/3***** Wyndham Rewards Bonus Points Terms & Conditions
  Capitalized terms used without definition in these offer terms and conditions (Offer Terms) will have the meanings ascribed to them in the Wyndham Rewards program terms and conditions, available at www.WyndhamHotels.com/wyndham-rewards/terms (the Program Terms). To qualify for this Wyndham Rewards bonus points offer (Offer), a Wyndham Rewards Member must:
  (a) first register for the Offer by completing the registration process on wyndhamhotels.com/wyndham-rewards, wyndhamhotels.com or any of the official brand websites of any participating Hotel Chain, or through the My Promotions section of his/her/their Wyndham Rewards Member account on wyndhamhotels.com/wyndham-rewards or the Wyndham Hotels & Resorts App, in each case, between March 1, 2023 and May 14, 2023 (any Member who registers in accordance with the foregoing requirements will occasionally be referred to in these Offer Terms as a Registered Member); then
  (b) after registering but no later than May 14, 2023, book a Qualified Stay that meets the applicable length of stay minimum described below on any Direct Booking Channel (as defined below), and complete such stay by May 19, 2023 (the requirements set forth in this clause (b), collectively, the Booking & Stay Requirements).
  
  For purposes of these Offer Terms, Direct Booking Channel means:
  (i) www.wyndhamhotels.com/wyndham-rewards, wyndhamhotels.com or any of the official brand websites of the Hotel Chains;
  (ii) the official toll free reservation number of Wyndham Rewards or any of the Hotel Chains;
  (iii) onsite at a participating hotel, directly with such property; or
  (iv) on the Wyndham Hotels & Resorts App.
  
  The number of Wyndham Rewards bonus points a Registered Member can earn in connection with this Offer depends on length of stay and whether or not they are a primary Wyndham ************ Cardmember (a Primary Cardmember). Subject to all Offer Terms:
  stays of two (2) consecutive nights receive ***** Wyndham Rewards bonus points; and
  stays of three (3) or more consecutive nights receive ****** Wyndham Rewards bonus points.
  
  Each of the bonus point awards described above will hereinafter occassionally be referred to as a Promotion Bonus. Registered Members who are also Primary Cardmembers will earn an additional ***** Wyndham Rewards bonus points after completion of their first stay to earn a Promotion Bonus (an Additional Bonus). There is a limit of one (1) Additional Bonus per Primary Cardmember regardless of how many nights they consume in accordance with the Booking & Stay requirements.
  
  Notwithstanding anything to the contrary contained in these Offer Terms, each Registered Member who is not a Primary Cardmember may earn a total of ****** Wyndham Rewards bonus points, and each Registered Member who is a Primary Cardmember, may earn a total of 3***** Wyndham Rewards bonus points, pursuant to this Offer, regardless of how many stays or nights such Member consumes in accordance with the Booking & Stay Requirements.
  
  Qualified Stays are subject to certain restrictions and do not include third party online bookings or Go Free/Go Fast award nights; see the Program Terms for more information about Qualified Stays. The bonus points will usually be posted to an eligible Members Member account within two to four weeks following the completion of the applicable stay. For clarity, any stay that (a) is booked or consumed (in whole or in part) prior to registration for this Offer, (b) begins before March 1, 2023 and/or (c) ends after May 19, 2023, will not be counted towards this Offer. Members who have elected to earn airline miles in their Member profile will earn base miles in accordance with the Program Terms and the Bonus in the form of points.
  
  Wyndham ******** **** may cancel or modify this Offer without notice. Except as specifically modified herein, this Offer is subject to full Program Terms in addition to these Offer Terms, and is void where prohibited.
  
  Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly at ************************************ and I will personally help address the guest's needs.
  
  
  
  *******
  Liaison, Customer Care

  Customer Answer

  Date: 04/20/2023

   
  Complaint: 19945942
  
  I am rejecting this response because:

  First off, I didnt even know I was going to ********** on February 2, so there was no way I had a stay booked ***** booked that stay on February 26th.

   

  Additionally, I was fully signed up for the promotion before either of the 2 March stays I even verified that it still said I was registered for the offer.  There is no book now button on the offer or any other wording that would lead one to think there were special hoops to jump through other than registering prior to the stay and completing the stay within the allotted time period.

   

  I am still due ****** bonus points for fulfilling my end of the promotion.

  (After reading the fine print, I understand that the stay at the end of February didnt qualify)
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 04/25/2023

  BBB Case #: 19945942
  Hotel Site #:
  Customer Care Case #: ********

  
  Dear Contact:

  
  Thank you for notifying our office of the concern filed by ***********************.  We did reach out to our ****** Services Team again, response below. 
  
  Where the stays were booked before the promo they are not eligible for bonus points. They would not have seen the book now where the promo had not started. Since the promo opened they do show sign in/Register, then book, then earn. The terms provided are be seen on the website for the member.
  
  Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly at ************************************ and I will personally help address the guest's needs.
  
  
  Kind regards,
  
  *******
  Liaison, Customer Care

  Customer Answer

  Date: 04/26/2023

   
  Complaint: 19945942
  
  I am rejecting this response because:
  

  I registered for the promotion and I completed 2 qualifying stays.

  since the rules did not state specifically that the promotion is void if not booked through a special button, I am owed the bonus points because I fulfilled the customers side of the deal.

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 05/01/2023

  BBB Case #: 19945942
  Hotel Site #:
  Customer Care Case #: ********
  
  Dear Contact:

  
  Thank you for notifying our office of the concern filed by ************************
  
  We have reached out to Wyndham ************** Services Supervisor, please find response below. 
  
  The promotion does not say they need to book by using the button.  The Terms state stays booked before registration do not qualify. 
  
  Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly at ************************************ and I will personally help address the guest's needs.
  *******
  Liaison, ********************************************************** & Resorts, Inc.

  Customer Answer

  Date: 05/02/2023

   
  Complaint: 19945942
  
  I am rejecting this response because:

  After combing through the fine print meticulously, I found the statement you are using as your defenseat the very end of the fine print.  This constitutes unscrupulous advertising tactics.  Had the details been made clear, I would have of coursed cancelled my original reservations and rebooked them as they were not made hastily and I had plenty of time before my trip.  If the points advertised are not added to my account, I will publish an informative video that I have made outlining the promotion and explaining to the world how Wyndham and its businesses including Days Inn and La Quinta put such shady wording in at the end of their promotions fine print ..which you need to click multiple links to even be presented with,  so as to nullify any promotion they offered you and you had planned your vacation on getting.  
  

  This is my final response, the choice is yours.

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our truck broke down out of ********. My friend had to bring us back from ********, ********. She had to spend Saturday night at hotel. Days inn has always been great when we have stayed there. We made reservations at what I thought was days inn. Turned out to be a reservation service. Walked into hotel at ******* at night. No one at desk. Took us 15 minutes to see person. Room wasn't ready. We waited outside for 30 minutes. Went in. Another 15 minutes before we saw person. She got room. Bed wasn't clean, toilet didn't flush, ac filters were filthy, ceiling was falling down. Was accosted in front of hotel. Luckily people were out there so she sat with them. I tried calling reservation place they said I had to call hotel. Hotel says to call reservation place. Just want money back. Please help

  Business Response

  Date: 07/28/2022

  BBB Case #: 17633146
  Hotel Site #: ??
  Customer Care Case #: ???
  
  
  Hello:
  Thank you for notifying our office of the concern filed by *********************. Please send the following information back to me.  When I receive the requested information from you, I will be in a position to determine the next steps.
  -    Confirmation number
  -    Exact address/name of the hotel:
  -    Under what name was the reservation booked:
  -    Date of arrival (exact date of stay):
  -    Room number:
  If for some reason this concern is not resolved, please contact me directly at ************************************ and I will personally help address the guest's needs.
  ******
  Liaison, ****************************************************** & Resorts, Inc.
  Office: ************

  Customer Answer

  Date: 07/28/2022

  I just want you to know what a hassle this is.  Wyndham tells we gave to call reservation desk and vice versa.  I am supposed to get a call back within an hour.  Hopefully this will b over today