We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Apartments

Euramex Management, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Apartments.

Complaints

This profile includes complaints for Euramex Management, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Euramex Management, Inc. has 15 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/16/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The property manager is not allowing maintenance workers to complete work orders and my work order is constantly being canceled.

    • Initial Complaint

      Date:05/30/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 23rd I filled out an application with Wesley at Stonecrest to rent an apartment under the understanding of leasing requirements per leasing agent and documentation provided when doing a tour along with Floorplan and pricing information. I had been waiting for approval and I was told by leasing agent *************************** that we were waiting for approval from corporate but I was never told why I was waiting. On May 29th I showed up to the leasing office to inquire again and was told by *************************** that it was because of my debt to income ratio although I met all of the requirements to lease. I was then advised to go ahead and pay a $350 holding fee to secure the apartment unit while waiting for a final decision from corporate about my rental approval. I paid the fee and was called on May 30th to be told that I was denied rental due to other items on credit report. I'm filing a complaint for false, misleading and leasing requirements. I am currently in a credit repair program and I took a hit with a hard credit inquiry which lowered my credit score and I would've never applied if I knew the full details of leasing requirements.

    • Initial Complaint

      Date:05/06/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have reported for the last seven months that my water bill in my apartments is more then it should be for a single person. The water bill has doubled in the last seven months without any explanation. The water bills themselves are duplicated each month for the same amount and has been ongoing for the last few months . I travel for work sometimes are in and out the state for weeks. There is no way, water bill can be identical each month for the same water consumption or sewage amount if there is not an clerical error somewhere. I moved into the unit several months ago at this complex from another unit , where as my water bill was avg 30 monthly whereas this units its 60 plus monthly , the water portion of the bill itself is lower but the sewage has doubled. The apartment maintenance men have come to my apartment and reported nothing is wrong, although they are not licensed water consumptions techs, I continue to receive these outlandish bills and nothing is being done. I would like someone from the water company to check my unit for a possible water leak that could be in the wall or flooring. I would also like to be refunded for overage on these water bills.

    • Initial Complaint

      Date:04/12/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i no longer owe them and it should be corrected as promised

    • Initial Complaint

      Date:09/11/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a current resident at Wesley Kensington since 2017. I have NEVER paid my rent late or request any type of payment plan or extension. Ive paid my rent faithfully on time for the last five years. In the last two years, this complex owned by Wesley Apartment homes has had new staff take over. They are nothing but rude and unreasonable. I simply asked for pest control and a shower light change bc its nothing something thats easy to do. Furthermore, Ive had it completed many times before. They are refusing. They also closed my pest control request TWICE without completing. I would like someone from the corporate office has to assist me and possibly get a transfer to one of their other properties, Wesley Stonecrest, bc I refuse to continue dealing with ********, the manager. As well as, ****** or ******* who are two of the agentsf that work there. Maintenance workers have even been rude when completing previous request but I shrugged it off. Didnt feel it was worth the energy to complainbut now I am. Stay away from the Wesley Kensingtonat least until they get new staff. Previous staff never had any issues and maintenance requests were always complete. My rent has went from $850 to about $1350. Within the last year, my rent went up almost $250, while I still have carpeted floor and old white appliances which Ive never complained about because again its not worth the hassle but at this point constantly dealing with rude staff, living in an out dated apartment is just not worth the money I am paying.

    Euramex Management, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.